Outdoor pool, sun loungers
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Reviews of Hotel & Spa Villa Mercede

4 out of 5
Hotel & Spa Villa Mercede
Via Tuscolana 20, Frascati, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 354 reviews" "
Rating 8 - Good. 168 out of 354 reviews" "
Rating 6 - Okay. 37 out of 354 reviews" "
Rating 4 - Poor. 7 out of 354 reviews" "
Rating 2 - Terrible. 5 out of 354 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mandana

Stayed 2 nights in Oct 2023

6/10 Okay

Hazel

Traveled with partner
Liked: Cleanliness
Problems with combining two bookings, a booking that had been made via a different booking website back in August, we arrived to the hotel to be told there was no such booking and it had been cancelled, despite me having a printed booking confirmation and the money being taken as payment. Then had to rush around finding somewhere else to stay as the hotel was “full”. Disappointing especially after being a returning customer.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A surprise as we only booked as everything in Rome was crazy expensive and it worked out for the better. Some great towns to explore nearby and a couple of great restaurants within an easy walk.
Stayed 2 nights in Sep 2023

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean with good facilities. A better food option would be good for a quick meal. Male staff need to smile and look like they want to be there!
Stayed 4 nights in Sep 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights here. Absolutely in love with the place. Beautiful panoramic views, friendly helpful staff, food is delicious and reasonably priced. Spa and massages are amazing. Rooms and facilities modern and well looked after. And the whole hotel smells amazing! Already planning my next trip! 10/10!
Stayed 5 nights in Aug 2023

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the cities below are beautiful, from the hotel. To walk to the centre of Frascati is only 1 km but up hill. If you are a good walker then no problem
Stayed 4 nights in Aug 2023

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
It had everything one would want when on holiday! It was simply the best vacation ever
Stayed 2 nights in Jun 2023

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this property. The staff, the onsite amenities which include a 24hr coffee, sandwich and bar, outstanding resturant with a very complex menu prepared perfectly, Nikoli is outstanding and brings an artesian touch to his service! The onsite spa is a perfect way to unwind after a day in Roma and the hotel's walkable location to Frascati's city core and train station makes this Hotel a must stay if you want all the accessibility to Roma but the beauty and quietness of the hillside overlooking Roma. Sunsets are out of this world. We had an outstanding experience.
Stayed 2 nights in Jul 2023

10/10 Excellent

Noel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

jackie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is modern and clean. The pool is seasonable but did open for 1 of our days and is lovely. The pool area looks out over to Rome in the distance. The rooms are spacious and lovely comfortable beds. The breakfast was one of the best I’ve ever had at a hotel. Freshly squeezed juice, hot scrambled eggs, sausage and bacon. Fresh fruit, pastry’s actually anything you could have wanted. Serving staff very friendly. The hotel is a little way from the restaurants etc in town, you could walk in but it would take about 20 minutes and uphill on the way. The hotel does also have a 24 hour bar and cafe attached. I would definitely stay again.
Stayed 3 nights in May 2023

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Diana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived one night while passing Roma and head to Florence.The room is clean and staff is nice. Parking is free
Stayed 1 night in Oct 2022

2/10 Terrible

Claire

Stayed 3 nights in Sep 2022

8/10 Good

Gabriele

Stayed 1 night in Aug 2022

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Staff excellent. Relaxing atmosphere.
Stayed 3 nights in Jul 2022

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Michelle

Stayed 3 nights in May 2022

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Luca

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Probably great on higher floors
The hotel is clean and well run, nice pool and lounge facilities, good wifi, comfortable bed. I would stay here on every visit to Frascati but somehow I always end up in a room on the bottom floor with a small window facing a wall (they cannot offer anything else). The room is dark. The paper band on the toilet is unnecessary and not environmental.
Stayed 2 nights in Oct 2021
Response from f on Oct 18, 2021
Good morning, Thank your for your feedback. Kindly, in order to satisfay your requests, please next time to ask a room on upper floor...we will do the best possible to fix it for you. The Reception

10/10 Excellent

Massimiliano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
The hotel offered good value for money. Everything as expected.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Excellent view's
Excellent views and very friendly staff, Would stay here again
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Jan

Business traveler
Liked: Staff & service
The superior room was quite small for the price.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Agnieszka

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There was no shuttle as promised. The walk to the train station is on a very bad cobblestone walkway and a very busy street, not safe. Lyft and Uber don’t go the hotel, too far away. The hotel will call you an unregistered cab which is very expensive. No real air conditioning, room was boiling hot. There is a pool but you basically can use it from dinner time on because they seat people there for dinner. Staff is untrained and disrespectful and act like they are being inconvenienced to do their jobs.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a 10 minute walk along a small pavement on the main road to Frascati town and train station. The hotel looks ok, the pool is nice with lovely views of Rome, and is free for hotel guests, but it can get busy with children. The room was fine, nothing special and not soundproofed. No kettle or coffee machine and it is quite dark. The air con didn’t work very well but I didn’t spend much time in my room. You have to pay extra €30+ to use the spa, I did not use it. Staff are good.
Stayed 6 nights in Aug 2019

8/10 Good

Joanne

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Enjoyed
Good hotel overall, friendly staff, room comfortable and clean. Great location near to the centre of Frascati.
Stayed 1 night in Aug 2019

8/10 Good

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel for the money, the only problem was the where letting people round the pool that where not staying in the hotel, the pool is not that big so it was very busy.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Good but they do not have a lot of veggie food on offer - small menu. They need to put pizza on the menu and chips for customers who can not eat the food on their menu as I could not eat anything.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here as many times I arrive in Rome.. very nice hotel and best staff..
Stayed 2 nights in Apr 2019

8/10 Good

SU-CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Robert, New Rochelle, NY, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for me. Fairly close to the center of Frascati, easy to walk to a restaurant.
Stayed 4 nights in Jan 2019

10/10 Excellent

gheorghita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Nice hotel but no working WiFi in the room
Stayed 4 nights in Nov 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation haven
Relaxation haven. Be sure to book time at the spa and include time to enjoy the pool.
Stayed 1 night in Sep 2018

8/10 Good

Eluned, Cardiff

Liked: Staff & service, room comfort
Great base to visit Rome then come back to a pool!
Overall we were very happy with our experience. Frascati is a great base for visiting Rome, as it's half an hour away by the ultra efficient, ultra clean and very cheap Italian trains. But the hotel also had a gorgeous swimming pool with views of Rome in the distance where we could chill out too. The guests were a mixed bunch of nationalities and the pool was never crowded. Our room was well furnished but had a window overlooking a side wall, so the lack of sunlight spoilt the overall experience. If you book, try specifying you want a room with a window with an unobstructed view. We had to complain about the sheets one night as my son's duvet cover had stains on it (juice I think). The hotel was very apologetic but it was noticeable we were not offered any form of complimentary recompense. Breakfast was excellent with a wide choice for all tastes. We didn't have dinner here as we preferred to stroll into Frascati to soak up the atmosphere of local Italians out for their evening stroll. There's a great choice of local restaurants to suit all budgets. If you want to blow some serious money go have dinner at La Cacciana. This stunning terrace restaurant was awesome. There are no tea or coffee making facilities in the rooms, so you may want to take a travel kettle. We would definitely go back to this hotel, it suited us vey well. It is a short 10 minute stroll down the hill from the centre of Frascati which was fine for us , but might not suit anyone with mobility issues.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Roccmancan, Montreal, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Conveniently located for access into Rome, has parking and a nice pool. Good value and visiting Frascati is a bonus. The only drawback is that we needed internet access and during our entire stay there wasn't any (no Wi-Fi). The reason given is that a thunderstorm had damaged some equipment belonging to the local service provider, but this is the first time in our lives that internet service has been out for 4 days...................
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place staff was pleasant..........................................
Stayed 1 night in Aug 2018

10/10 Excellent

anna, australia

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel . Good pool.
Air conditioning not working very good. Not able to get the temperature under 25 degrees
Stayed 1 night in Aug 2018

10/10 Excellent

Tracey, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property had all the comforts ,FOOD ,BEVERAGES ,CAFE 24 hrs open
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Awesome area and the amenities of the hotel are pretty nice too. The rooms are not so well sound proof on the first floor, so the superior room is a must.
Stayed 2 nights in Jul 2018

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel not in the city center
Stayed 2 nights in Jun 2018

10/10 Excellent

Hayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem outside of Rome
Very nice hotel with great amenities in the town of Frascati! Great restaurants! Train station is 30 min ride to Rome Termini!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For business travelers...
Business trip. Internet upload speed is very slow, download is good. Need better quality bath supplies - suggest bring your own. No clothes iron provided in the room. In-house breakfast is awesome, very good start to the day. Staff is very courteous and helpful. Restaurant for dining and late night snack/cafe is also very good. Can walk uphill to Frascati town square - about 15 min - nice quaint place for the evening - food/geletarias a plenty. 30 min train ride to Rome - very convenient.

10/10 Excellent

Robert, Rome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Modern, Convenient - with a smile
This hotel was recently refurbished - the rooms are small but well appointed. The service was excellent. I would stay here again.
Stayed 1 night in Apr 2018