Concierge desk

Reviews of iH Hotels Roma Z3

4 out of 5
iH Hotels Roma Z3
Via Giorgio Perlasca 13/15, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 111 out of 391 reviews" "
Rating 8 - Good. 181 out of 391 reviews" "
Rating 6 - Okay. 64 out of 391 reviews" "
Rating 4 - Poor. 18 out of 391 reviews" "
Rating 2 - Terrible. 17 out of 391 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Zeal

Traveled with family
Liked: Cleanliness, staff & service
Decent for a 4 star hotel but very far from touristy place if using public transport. No veg breakfast options. Hot water issue through out the hotel not suitable after a trying day. Staff is really good, sweet, helpful and condition of property is also pretty good.
Stayed 4 nights in Sep 2023

6/10 Okay

Huda S

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Con's: Despite modern looking room online, room had lots of wear and tear and not very clean especially the bathroom. Walls were very thin. Breakfast was the same every day and very limited, food very stale and no hot food apart from scrambled eggs (after 2 days we bought breakfast from the large Spazio Conad store opposite as we could not eat the breakfast anymore). Pro's: Staff were friendly and helpful. Bed was comfy. Getting the 10-15min train in to central Rome every day via Palmiro Togliatti station saved us a lot of money (5min walk away, most trains arrived on time, tickets booked via TrainLine app, be aware station very run down so did not go there at night!). Nice shopping mall opposite the hotel. Disappointed that the hotel fell below the standard expected for a 4* hotel and I would not stay here again. Many thanks to the staff, they were great.
Stayed 6 nights in Aug 2023

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, amenities
The area in terms of places that were open in the evening, was interesting, but transportation options to getting there were few and inconvenient (45 min by bus to train station). Expedia did not clearly state city centre accessibility was limited. Would have appreciated some clarity about location accessibility, as we did not have a car. Also, we had booked for 2 people, and were expecting at least 1 double bed. It ended up being 2 single beds as no other room was available. No alternative options.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The price was good in relation with the room. The food at the hotel restaurant was good too.
Stayed 3 nights in Jul 2023

8/10 Good

jared

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had a significant mechanical problem with the room and they were unable to fix it. Morning staff made promises and evening staff claimed no one told them. They even said we told housekeeping not to get it fixed Otherwise good clean rooms This property is not close to a metro line and is a 15 minute brisk walk to a bus line
Stayed 4 nights in Jul 2023

8/10 Good

Shumin

Liked: Cleanliness, staff & service, property conditions & facilities
Proper
Stayed 6 nights in May 2023

8/10 Good

GHOLAMREZA

Stayed 5 nights in Mar 2023

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Nov 2022

8/10 Good

Rajih

Stayed 2 nights in Sep 2022

6/10 Okay

Jinwei

Liked: Cleanliness
Disliked: Room comfort
complaint
the breakfast is not good, no fruit and not so many kinds of food. the hot water in the shower does not work well, it's too hot and can not adjust the temperature.
Stayed 2 nights in Jul 2022

4/10 Poor

Fadi

Business traveler
Disliked: Cleanliness, property conditions & facilities
Bad hotel
Far away from the city center. They do not have ironong tables or orons. The breakfast buffet os below bad, and they are usonh Nescafe in Rome. Never staying there again.
Stayed 3 nights in May 2022

2/10 Terrible

mikail

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
the location was sketchy and staff was very rude. we notice a car window was broken in the parking lot. when we first arived sara checking us in when asked a question contined talking to her coworker and ignored us, wheb we finally got her attention she ascred as if we were disruptive to her day. wheb we got to our room it wasn't the double beds we had booked and our bathroom light didnt work. we told sara and she told us somone would be up in 10 minutes, 45 minutes later making us miss out dinner reservations, we were told there was nothing they could do to fix it. we had to put a lamp in that barley lit the bathroom. when requesting a new room they said it wasnt possible. check out day they couldn't wait to start cleaning. the lobby was being mopped at 930 and the guy was yelling at us to not walk on the floor, while we were trying to put our bags in the car. worst hotel experience ever.
Stayed 2 nights in Apr 2022
Response from front office dept on Apr 26, 2022
Dear guest, We are sorry to receive your negative feedback and to understand that you felt ignored by our staff. Easter days were very very busy and our staff worked hard to serve the guests, many people and no time to welcome our guests as we should. We tried to solve the problem with the light, but it was a specific malfunction to be set by a technician not available on Easter time. Normally, we advise our guests when the floor is mopped to avoid slipping on the floor; we are sorry if you get the message like a reproach. At check out, you advised us about the unsolved problem with the light, we decided to discount your city taxes and we paid it for you. Thank you.

8/10 Good

Michal

Liked: Staff & service, amenities, property conditions & facilities
The head of the shower was a bit dirty and broken. Other than that, all great!
Stayed 2 nights in Apr 2022

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was catfished. Travelocity should be ashamed to even list this property. I didn’t feel safe here at all. The staff is indifferent. No atm or currency exchange. No welcome. I called to ask how I get from the airport to the hotel by public transit and the lady hang up on me. Twice she hung up on me. It took me two hours to get there. The dump is located in a very rough area of Rome. Actually a suburb of Rome. To do any type of tourist things you have to take two metro lines or even three. Or take the tram and risk being mugged and murdered
Stayed 4 nights in Apr 2022
Response from ih hotels roma z3 on May 3, 2022
Dear guest, we are very sorry to receive your negative feedback about your stay in Rome. We are investigating with our colleague about the problem you had with the phone, we are sorry for the inconvenience. In the mean time, we understand that you had a big problem with the position of our hotel in the City, and not with the stay in our house in particular. The only aspect that we are not able to improve is the position of the hotel. We are 7 km far from the Central Railway Station, however in the City of Rome, not in a suburb. We are sorry that you didn't realize where our hotel is, but also in Travelocity the position is well exposed, as it is in google map. Among all american and european cities, Rome is not on the top of the list of the most dangerous cities. We never heard about our guests who have been mugged or murdered in the tramway 14. We hope you can have again the possibility to stay in Rome and realize that our city is not dangerous Best Regards

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Oct 2021

6/10 Okay

Rodger

Liked: Staff & service
Free parking, but far from everything.
The good: secure parking with an anti-personnel gate which required a room key for in/out, and the spaces are large. Air conditioning was cold. Service was mostly very good and the front desk had a good recommendation for dinner, an how to use the tram. Lots of free parking outside. Very close to a supermarket. Excellent COVID protective measures. The bed was comfortable and huge. A beer from the bar was reasonably priced. Not expensive overall. The bad: The first day a man from the front desk knocked once, then very quickly opened the door to my room before I could see who was knocking - VERY IMPOLITE! The shower was dirty. The toilet ran constantly. The floors are covered in a textured plastic tile that irritated my bare feet. The room had a tiny refrigerator that was completely useless. The underground parking has two steep inclines which may scrape lowered or longer cars. The surrounding neighborhood is not very nice and has few restaurant choices. Limited breakfast choices.
Stayed 3 nights in Jul 2020
Response from Sara N - iH Hotels Roma Z3 on Jul 10, 2020
Dear Guest, thank you very much for your review and positive feedback. It is really satisfying for us to know that he appreciated the measures we have taken anti COVID-19, the kindness of the staff and the comfort of our beds. As for the refrigerator in the room, we know that it is not very large because it is suitable for containing only drinks and snacks from the minibar. We always try to do our best and if we had known about the inconvenience of the room we would certainly have proceeded to clean the room or make a change. Hoping to welcome you, as much as possible, we send you our best regards. Kind regards,

10/10 Excellent

gianni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Guest Relation Manager on Jun 16, 2020
Gentile cliente siamo lieti del punteggio assegnatoci a seguito del suo soggiorno presso l'iH Hotels Roma Z3. L'obiettivo del nostro operato è rendere il vostro soggiorno confortevole e sicuro soprattutto in questa situazione difficile. Stiamo investendo molto nella sanificazione proprio per assicurare ai nostri ospiti e al nostro staff la massima sicurezza. Ci auguriamo di riaverla presto come nostro ospite.

8/10 Good

Aleksandar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
If you want to stay outside of the city centre this hotel is the good choice. The hotel has it's free parking. Room was quiet, clean, spacious. Brekfast was good. I would stay here again. My overall rating is 8.5
Stayed 1 night in Jun 2020
Response from Guest Relation Manager on Jun 16, 2020
Dear Guest, first of all we want thank you for the nice review. We are glad that your stay was good, our goal is to make every customer satisfied with having chosen our Hotel. We always try to improve and in order to perfect the services offered. We look forward to your next stay certain that we can satisfy you again. Best regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Need a regular maintenance check in every room. Lights and some switches didn’t work. Toilets flush tank leaking which made the toilet look disgusting. Overall I enjoyed the stay.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Friendly staff. Clean hotel and good value for money. The breakfast could have abit more selection though!
Stayed 5 nights in Aug 2019

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just a little far away from the city center.
Stayed 1 night in Jun 2019

6/10 Okay

G E A

Liked: Staff & service, room comfort
Disliked: Cleanliness
Quick check-in, no surprises, excellent taxi service, great bar 'nibbles' with drinks in the early evening. Room comfortable, but tired - chipped paint, stained carpet, leaking shower, ambient temperature refrigerator, previous occupant had left the safe locked and none of the staff had checked or reset it.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
At first our room was a little dirty & the air conditioner wasn't working, but once they transferred us to a new room, it was clean & cool..Our experience was a good & would return.
Stayed 14 nights in May 2019

8/10 Good

Ed, Reading, MA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very near family so we use it when visiting. It is modern, clean and offers free parking. We enjoy our stay there.
Stayed 1 night in Apr 2019
Response from Sara N. iH Hotels Roma Z3 on Jun 12, 2019
Thank you very much for your review. Best regards, iH Hotels Roma Z3

6/10 Okay

Verified traveler

Traveled with family
Shower water was not contained, water was running outside shower and was always a lot of water in the bathroom floor after shower. No way to keep the bathroom dry. Shower doors were not working properly.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was terrible. Bad food beans were cold like from a can. The other dishes were just as bad. Don’t eat there. Good access to grocery store and freeways.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a Great breakfast, lovely clean room amd staff were very accommodating.
Stayed 3 nights in Feb 2019

8/10 Good

Adina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. Very nice and evreything looked new and really clean. The only thing i didnt like was the food ans its really far feom the center. But other than that really good the staff really helped us.
Stayed 3 nights in Nov 2018

2/10 Terrible

K, Derby

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unhelpful staff
Our second night at the hotel, we waited 20 minutes to be served at the bar , but nobody served us, i asked at reception 3 times to ask if someone could serve me but they wasn't interested. So no drink tonight hopefully have better luck tomorrow!!!!!
Stayed 4 nights in Oct 2018
Response from Booking department on Oct 24, 2018
Dear Thanks for expressing your opinion and we are very sorry that our hotel did not reach your expectations. We try to do our best every day to ensure you enjoy your stay and we apologize for the inconvenience created. We hope that you can come back again and visit us to give us another chance and prove our continuous improvements. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from iH Hotels Roma Z3 on Oct 26, 2018
Grazie per il punteggio. A presto

8/10 Good

RENE

Great accommodation for price
Ok. Had to tell them to switch a/c on. Room was small but ok price-wise.
Stayed 1 night in Aug 2018
Response from BOOKING DEPARTMENT IH HOTELS on Sep 13, 2018
Dear Customer Thank you for taking the time for his detailed review and for choosing to stay at iH Hotels Roma Z3. We regret that some details have not satisfied your needs. Therefore, we have also taken note of your comments in regards A/C and we will bring them to the attention to improve our service. We look forward to welcoming you back to the IH Hotels Roma Z3. Greetings from the Eternal City!

6/10 Okay

Vicky, UK

Liked: Cleanliness, room comfort
No kettles in room Additional charges for room service Not enough English speaking staff Transport links to town not very good
Stayed 9 nights in Aug 2018
Response from Booking department iH Hotels Roma Z3 on Sep 13, 2018
Dear Customer Thank you for taking the time for his detailed review and for choosing to stay at iH Hotels Roma Z3. Thanks for pointing out the style of our hotel, and we regret that some details did not meet expectations About our position, clearly indicated on all booking sites, it is certainly very convenient for who traveling by car as we are close exit highway but we also only 8km from Termini Station. As she noted, the means closer and faster the tram 14 located 500 meters from the hotel. Best regards

10/10 Excellent

Alexsander

This is where you want to stay!
Now this hotel is awesome! Modern, clean and for the price we got it was a steal! The location is great because it is not that far from the main attractions Rome has to offer. It is right next to an Auchan supermarket. The breakfast was pretty great. Offered a nice arrangement of pastries, hot and cold breakfast options. And the staff upkeeping the breakfast are was very kind to our family. Would definitely come back.
Stayed 2 nights in Aug 2018
Response from iH Hotels Roma Z3 on Sep 13, 2018
Dear Guest, Thank you for your review regarding your stay at our Hotel. We are glad that your overall experience at the hotel has satisfied your expectations, and it will be a pleasure to host you again in the future. Sincerely

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from iH Hotels Roma Z3 on Sep 5, 2018
thank you

8/10 Good

JM, United States

Liked: Cleanliness, property conditions & facilities
Breakfast & especially ladies working in breakfast room there were WONDERFUL! -woman at front desk scolded me twice & said reservation was for one- I showed her confirmation it was for 2 - she then said a "child" is under nine - expedia asked age & "teenager" was a child choice I marked - unfriendly front desk staff-bad first impression. Asked for a wake up call for departure day & never got it. Tv has 140 stations only 2 in English -both only broadcasting liberal news - shows a negative view of Americans Firm beds but very clean hotel. Friendly maids who did a professional job of cleaning each day.
Stayed 8 nights in Aug 2018
Response from iH Hotels Roma Z3 on Sep 13, 2018
Dear Thanks for expressing your opinion and we are very sorry that our hotel did not reach your expectations. We try to do our best every day to ensure you enjoy your stay and we apologize for the inconvenience created. We hope that you can come back again and visit us to give us another chance and prove our continuous improvements. Best regards

8/10 Good

Yoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, near the market
Stayed 4 nights in May 2018
Response from booking department iH Hotels Roma Z3 on Jun 6, 2018
Thank you for sharing your comment!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with easy tram access to the city. The staff were very helpful and ameanable making it a very pleasent stay indeed.
Response from iH Hotels Roma Z3 on Apr 6, 2018
Dear Client, thank you for your revew! Best Regards

2/10 Terrible

Philip

Liked: Cleanliness, room comfort
Wifi but NO internet. This is 2017.
Wifi but no internet. This is 2017.
Stayed 3 nights in Nov 2017
Dear we apologize for the inconvenience but we want to reassure you that we have modified our wi-fi system and now everything is fine. It was just a temporary malfunction! come back soon to visit us to better appreciate our improvements! best regards

6/10 Okay

Sam, Hertfordshire, England

Liked: Cleanliness, staff & service, room comfort
Staff very helpful, made the time to help you.
Hotel a little bit far out from Central Roma but this still made it an adventure. Wish there was an English movie channel to watch after a day out, and wanted to just chill in your room, even if it was subtitles.

8/10 Good

Melinda R

Liked: Cleanliness, property conditions & facilities
Wifi access complicated. Not able to use for 3 days

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel good service good staff.good hotel good service good staff.good hotel good service good staff.

8/10 Good

d, Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit far out from central area.
The room is clean, modern and well appointed. The size of the room is not bad for Europen standard, for two people and verything works well.

8/10 Good

Nestor M, Moreno Valley,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is perfect
great location hotel , excellent customer service, comfortable, decent free breakfast and very affordable... good experience!!

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Really nice staff. Excellent bedrooms...the only downside to me was that the location, it is a little far from the city

8/10 Good

Liliana, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly staff. Great rooms. Excellent service

6/10 Okay

Mohammed, canada

Liked: Cleanliness, property conditions & facilities, room comfort
midum
The hotel is ok but very far from city center and histtorical sites, very far from transportion,cost a lot to use taxies.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for short stay in Rome
Nice hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great week in room
It's a little bit too far outside the city but that didn't spoil our stay it's only a 20 minute tram or bus ride into the centre. The staff were very helpful and the food and drink was excellent at a reasonable price. The hotel makes a good base if you're hiring a car and touring the region which we did because it ment you didn't have to drive in the city centre and the parking was free. The room was a little small for a weeks stay but very clean and comfortable.