“Not impressed; definitely not 5 stars”

Great location: within walking distances to most of the tourist locations. Excellent breakfast, food & services at restaurant. Hotel room is small & in so so condition. Hotel staff in general are not helpful. (?poor English, or just didn't want to help). I have contacts with the front desk staff, concierge staff, bell captain staff, most are either minimally helpful or minimally friendly. Strange! $5 euro tip to the bell man generated a slight smile, but he still didn't answer my question but send me back to the front desk.

“Fantastic Hotel!”

From the moment I stepped out of the taxi and was greeted by staff at the reception desk, I felt special. The room was not ready because I was ahead of check-in time but by the time I had gone to one of my favorite restaurants (Otello alla Concordia), for lunch and returned, the room was ready. I cannot say enough about the superb service by everyone. And, to top my stay off, I had a cappucino on the 6th floor of the hotel at its terrace area overlooking the city. It was dark by that time and the lights were on the monuments with a half moon in the sky. Perfect! I highly recommend this hotel.

“A great experience ... we threw an extra coin in to Trevi Fountain ho assure we can return!”

Concierge, Nicolas and staff, and Valet, Caesaro were warm and welcoming and helpful! All staff were exceptionally polite and efficient ... our room was ready at 9:00 in the morning! With an early-arriving flight, this was so appreciated! We feel from all that we had heard that this hotel would meet our expectations for European accommodations. It exceeded them! Expedia's requested our upgrade preference, which was taken cre of for us. We also received a complimentary bottle of Champagne and congratulations on our birthdays and anniversary celebrations in Roma! Grazie!

“Old Rome”

Loacted at the top of Spanish steps, the location is great. There is a Metro station a block away, and Taxis are easily availalable if needed. Despite being in the city, it is very quiet. Shopping and restaurants are nearby. The rooms are on the small side but this is usual for an older city hotel. The internet access as of Oct, 2011 was 23 euros per day and you have to call the desk every 24-48 hours to get a new code for access.

“Good location, good hotel by rome standards”

Expensive but well situated

“Great location, would go back”

We were pleased with our experience. We arrived around 11am, well before the checkin time. They checked to see if our room was ready, but it wasn't. The friendly front desk staff offered us a room to use while our room was being prepared so that we could relax. We declined as we wanted to grab a bite to eat, but appreciated the offer. Our room was ultimately ready before the normal checkin time which was nice. Our room was very clean and roomy (we got a deluxe with a small balcony overlooking the interior courtyard). Internet was available for a fee but they had a special where you could order the internet and have access to all movies for one price. We ordered that one night and watched movies when we rested in our room. Nice offer, we think. The elevators were very small, but it wasn't a big deal for us and the bell hops brought our luggage up and down for us. We never ate at the hotel as we were out and about most of the trip and there were many great, inexpensive restaurants nearby. The hotel is in a great location, right at the top of the Spanish Steps and in walking distance of many restaurants and sites such as the Pantheon and Trevi Fountain. A metro station location is right at the bottom of the Steps (there is an elevator which we found our last day) which is a cheap and easy way to get to nearby sites like Vatican City & the Colosseum. A taxi stand is also nearby. Overall we enjoyed our stay and the service. We would stay again.

“Great Location”

Beware the "private car" from the Central Station or airport get a certified taxi (w/ meter). The hotel staff was welcoming. We recommend the Lobby Bar for great drinks and small bites. The location is fantastic. Steps from the Spanish Steps and an easy stroll to most of the central attractions of Roma. Not many great restaurants within walking distance...as expected, a touristy neighborhood.

“Good location but too expensive for the quality of service”

The location is perfect, I really enjoyed it, but you don't feel on a five star hotel (besides the price). Service is ok but not great, room service is extremely expensive, which at the end forces you to look for local alternatives which are great and close. For the price, you will find much better options. I would recommend it only with lower rates.

“Comfortable accomodations”

Enjoyed staying at the Intercontinental. Hotel was close to many of the attractions and restaurants. Our room, though small, was comfortable. The bathroom was quite spacious and very nice. The air conditioning was controlled in room, so we were comfortable in the August heat. I would definitely stay in this hotel again.