Ratings based on 70 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby John & Penny from London England
Great Hotel Great Staff Great LocationPosted Jun 23, 2014
Wonderful hotel with a great roof terrace lovely to sit and unwind after a day sightseeing. Really quiet and peaceful you would never know you were in the middle of Rome. Staff we're brilliant particularly the staff at the door always ready to greet you with a smile and a ready umbrella ! Breakfast was good with plenty of choice and the snack and Restuarant menu was also good. Would highly recommend this hotel. Thank you for a lovely stay.
for Everyoneby Jim from QLD , Audtralia
Good location, helpful staffPosted Jun 7, 2014
Pros: Location, staff
Cons: The second night we stayed they were moving furniture on the roof for hours (setting up for opening of the roof top bar for summer)
Location: Very close to the centre of Rome /Spanish Steps/ shopping
Easy walking to local restaurants recommended by the helpful/friendly staff. Music coming through the air-conditioning duct - but quickly attended to by the staff. Excellent breakfast which was included in the room rate. Very modern clean room with good facilities.
for Everyoneby Lorraine from England
Ideal location, wonderful staffPosted Jun 6, 2014
The courtesy and service of the staff is excellent and the location ideal.
by A verified traveler from London
OverratedPosted May 30, 2014
Location: Not a very convenient location,nearby restaurants very average by London standards.
Grotty room for the money,definitely not 5 star,very poor mobile [cell] phone reception
by A verified traveler
Posted May 26, 2014
This hotel deserves at most 4 stars. We had a lot of miscommunication which led to a number of unpleasant situations.
for Everyoneby AJ from Boston MA
Posted May 25, 2014
Everything was comfortable. The water in the shower was sketchy.
by Raj from Manchester
Bit of a let down !Posted Feb 7, 2014
Pros: Nice & clean & polite staff
Cons: complimentary tea making facilities & no charge to guests to use gym facilities would be a big improvement
Location: Good location, 10 minutes walk to Spanish steps.
For a 5* we expect complimentary gym & pool facilities & a kettle in the room. However we were told to pay 19 Euros each to use the Gym & or the pool.! The pool was too small to swim in, the photos are very misleading. Moreover we had to pay 21 Euros for tea for 2 to our room.! Think we will stay elsewhere next time............
for Couplesby Stuart from Yarm, England
a little drop of luxuryPosted Jan 7, 2014
Pros: spa -location-staff-rooms-cleanliness
Cons: inward view from our room
Location: lots of bars ,restaurants and shops nearby
Beautiful peaceful hotel .lovely staff . They upgraded us as it was our silver wedding anniversary and delivered a quality bottle of champagne and a few chockys to our room .Very thoughtful. Used the spa and it was very peaceful. Only about 800 yards from the Spanish Steps and about 1000 from the Trevi Fountain .
by A verified traveler from London
We were disappointedPosted Jan 5, 2014
The doormen were charming & helpful - concierge was helpful - the room was large - the bed good. The formal restaurant Magnolia was relaxed & pleasant with good food & great staff. The room (deluxe) was disappointing - it looked onto an internal wall & air con units - the room had slight stains on the chairs & fabric wall covering - the shower had quite bad mould - the wall covering in the bathroom - strip wood veneer was stained & lifting - there was 1 shower cap - 1 cake of soap - I small bottle of shampoo for 2 people. Breakfast (included in our rate) was 2 pastries each & 2 pieces of untoasted bread, a juice (more like cordial) & a coffee. We were charged 10euro to bring it to the room. A small complimentary bottle of water on the first day only. Service in the cafe was so slow - even when almost deserted - we walked out after waiting 15mins. It wasn't awful but it didn't feel 5 star & it didn't feel worth £450 a night.
for Everyoneby Fawaz from Kuwait
Was expecting less, Got More !!Posted Jan 5, 2014
Pros: Cleanliness Friendly staff Modern rooms
Cons: The mattres is too hard Need to have a selection of pillows. Sometimes there is no hot water in the bathroom!
Location: Spanish steps Shopping
My wife was dreaming of going to Rome! So on her birthday, I decided to surprise her with this trip. Checking the reviews and location of other hotels, I decided to go with Jumeirah . First of all, our communication by e-mail was amazing!! The hotel was more than willing to go the extra step to make our stay comfortable and enjoyable. Upon arrival they knew our names and greeted us warmly and wished my wife a happy birthday which added a personal touch to their reception. The room was HUGE in comparison to European hotel rooms. Very clean and modern. The bathroom is big, elegant, and well equipped. Two minor notes about the room. The first, the mattress is hard while the pillow is too soft! Might wanna equal that up! The other note was the lack of Iron and Iron board in the room. But after inquiring, we understand that it is a mandatory law by the government to avoid fire accidents (So nothing to do their. But just a note to dear future guests ) Location wise, the hotel in a quiet area. Yet 10-minute walk to the Spanish steps and the shops around it (Brand shops and other). The Concierge was very helpful and more than happy to assist us with all of our questions. Definitely would stay at Jumeirah again!