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Reviews of Hotel Roma Aurelia Antica

4 out of 5
Hotel Roma Aurelia Antica
Via Degli Aldobrandeschi 223, Rome, RM

Reviews

7.0

Good

Rating 10 - Excellent. 97 out of 493 reviews" "
Rating 8 - Good. 183 out of 493 reviews" "
Rating 6 - Okay. 107 out of 493 reviews" "
Rating 4 - Poor. 61 out of 493 reviews" "
Rating 2 - Terrible. 45 out of 493 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

J'monique

Stayed 3 nights in Mar 2024

4/10 Poor

Patrice

Traveled with family and small children, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms keycards stopped working multiple times and my boyfriend and I had to go upstairs to find it not working, go all the way back downstairs to reception only for them to ask for the room number and just hand us a new key. No explanation, no apology for the constant inconvenience; nothing. Ridiculous.
Stayed 4 nights in Jan 2020

4/10 Poor

T, New york/Tirana/Roma

Traveled with family
Disliked: Staff & service
After staying four times at this hotel and reccomending it to friends and family members my fiancee and I were extremely disappointed. We arrived to an extremely dirty room with NO CARPET meanwhile every other room I've stayed in had carpeting. We found human toenails on the floor of the room as well as potatoes. My fiancee at that point tried to call reception but nobody answered. She then went downstairs to reception and they were pretty disrespectful by saying they would send somebody to "control" the room implying that my fiancee was lying. They reccomended that we leave our room while the cleaning lady comes to clean it. We thought that was ridiculous so we just changed to another room. The room they gave us was much cleaner but the hot water quality was terrible. They sent the plumber and he said "you just have to wait a few minutes for the water to get warm". It never reached the maximum heat level that I've always had staying in this hotel. Once the water finally warmed up it didn't last long. My fiancee once again tried to call to reception and no answer again. When you go downstairs half if the time there is nobody at reception. When you go to the bar there is nobody there. I had to go into the restaurant to grab a waiter to come do the job of the bartender. This is very unfair to the customer as well as the worker who seems to be doing two jobs at the same time and therefore can not provide a 4 star hotel Service. This hotel has become very disappointing.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness
There were bedbugs in the bed. I went to bed around 0:30AM and woke up shorlty after seeing that I was bitten From my hand and feet by bugs. I couldn't sleep then I asked for another room. At 4AM they could give me another room. Then, I went to bed at around 5:00AM again and this room that I moved also had bedbugs so I had bo chance to sleep all night. I have photos and videos of bugs in both rooms.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
It was excellent but ,it’s distance is Far from Rome
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean room every day. Everything worked. Shower was nice and powerful. Bed was a little bit too hard to be really comfortable. Staff were very helpful.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Nov 2019

10/10 Excellent

ORLANDOYBETTY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, easy transportation comfortable, Our days in there were very nice Thanks
Stayed 7 nights in Oct 2019

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large hotel, taxis are always 3 min away, friendly staff, lots of parking and great amenities. The ONLY negatives is no coffee maker or clock radio in the room but they have a great bar in the lobby serving coffee. There’s also a large breakfast buffet every morning. Thank you for everything and we’ll see you again next year
Stayed 1 night in Oct 2019

4/10 Poor

Sandra

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Not again
I’ve booked together with my friends two executive rooms. We had the basic in it. In the description was mentioned the kettle, coffee, tea - we had to ask for them at the reception, which it wouldn’t be a problem if the attitude of the staff was more apologetic. For two rooms with four people they’ve brought 2 mugs. We asked for an iron, the answer has been that they do not have, if we wanted we should give them the clothes and pay 5€/item to have it ironed. To join the pool again it’s a charge of 5€. The shuttle is helpful, cause at the train station nearby not always the trains are coming. The staff, we felt that they are not welcoming, hospitality it’s low. Oh btw it’s not aloud to bring food or drinks in the hotel.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK!! Couldn’t get into room after 3 times with electronic card access. Staff was rude. When got into room, the walls were blue with painted pink lines all over the ceiling and walls...made you feel like you were gonna have a seizure because your eyes kept shaking. There was no water pressure or hot water. Nothing was resolved with hotel when complaints made. We booked another hotel and didn’t even stay here and didn’t even stay but still paid. This is a poor +VIP hotel recommendation.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room is very spacious but staff is very rude and is totally different from Hawaii..They are not approachable and has no aloha spirit..Very unorganized even though i provided the rooming list for all 7 rooms awhike back..They have no consideration whatsoever..including the restaurant, they serviced the guests before us even though we sat 1/2 hour prior..totally different from Hawaii style. Very rude and one thing bad they have no workers thst understand english:(
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
Hotel was too far away from Rome city centre, staff were unhelpful
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Nitza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Great Gym Great Shuttle Bus Great Charge to use pool and pool seating availability. Average
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wery peasful place,no noice and close to Rome... Train station very close.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
It looked clean and bright in the lobby but my room and corridor stinks- a very strong unpleasant smell which gave me really bad headache. If u are sensitive to smell, then avoid! Also I found quite a few bites on my arms and legs, not sure what it is, but I personally couldn’t wait to check out the next morning
Stayed 1 night in Aug 2019

6/10 Okay

John

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel nice staff not
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
We had just gotten out of a long flight and checked in, but the receptionist was kind of rude. Breakfast was not included, fine! 😒 you have to pay 5€ every time for the pool plus 2€ for beach towel. The pool is nice but had a lot of dirt on the ground. Our room almost had no AC super low. My mom suffers from asthma and they said they couldn’t do anything about it. We had to go to the mall and buy a fan. They also don’t allow you to bring food or drinks from outside. The hotel was ok but I wouldn’t recommend.
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
-Hotel is far from the city, you need to pay 6 euro return every time for hotel bus to take you to Valle Aurelia metro station( takes 40 min), from which you need to travel 2 stops by metro to the city. Alternately you can take taxi which will cost you approx. 15 euro one way. - the carpet in the room was dirty, stained, very worn and with cigarette burns, the room had strong smell of cigarettes, I asked at the reception for no-smoking room, they said that they have no- smoking policy in the hotel.May be they changed the policy but forgot to change rooms. - you have to pay 5 euro adult and 3 euro child for swimming pool/sunbathing area in the hotel (!) every day you go there. Once you are there - the parasols are not fixed properly to the stands. Couple of times they were disconnected by strong wind and collapsed. So watch out. - there are no shops, cafe or restaurants nearby so you have to eat at the hotel restaurant which does not have big variety of dishes. You also not allowed to bring food or drinks from outside. - be aware you have to pay extra 6 euro per night per person(incl. children) city tax ! - you can not borrow iron from reception. There are laundry services in the morning which provides ironing- ask reception. Staff could be more friendly. Everything else was ok, good working hot shower and conditioner in the room, breakfast was fine -standard, wish for more fruit, veg. I would not come back there. Def. not 4 star hotel. Hope this helps
Stayed 4 nights in Jul 2019

2/10 Terrible

YoonJin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hello . I am not extremely happy about staying this hotel . As they haven’t cleaned my room even if I replaced sign the “please make a my room “ but they haven’t cleaned and when I returned my room was not cleaned. When I called Reception who hang up the phone saying there are no cleaners available. This is disaster . This hotel where you can believe and trust to stay .
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel great staff and services A 25 minutes far from downtown
Stayed 5 nights in Jul 2019

4/10 Poor

SCDoc

Traveled with family
Liked: Cleanliness, property conditions & facilities
First the negatives: There is a fee to use the pool, yes even if your a guest. (Who does this?) The hotel is very isolated and nothing close by (no shops,restaurants, easy atms). Taxis are only option unless you want to take the bus. Taxis are 15-30 euros depending on time of day. There was a large sign in the lobby, no outside food or drink. For a place that is isolated, that is odd and not welcome. The internet was worse than dialup SLOW. Positives: rooms nice, front area appealing and staff were pleasant. Breakfast was great and varied. Overall the cons did not outweigh the pros. I wouldn’t stay here again, even if free. Not worth it due to multiple negative factors.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Front desk is very slow and it needs more staff to handle the flow easier and guests should not have to oay for using the piol and towels.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Train was far walk. Would have been nice to have hotel shuttle to train station. We stayed in both sides of hotel for combined 3 night stay. Second side smelled better and helped my allergies.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Philippa

Liked: Cleanliness, room comfort
Does not live upto potential.
The location was horrific, do not stay if you want to see Rome, luckily it isn't too far from a train station and train is cheap but the surrounding area is super dirty and doesn't come across as being very safe. There is also nothing near by at all. No restaurants near so you're forced to eat at the hotel which again I do not recommend - very limited menu, very small portions and not a nice standard of food. The hotel has a lot of potential but sadly does not live up to it at all. Did not expect to have to pay for the pool. I wouldn't recommend using their shuttle service from the airport either as it'll cost you €28 for 2 people and you could be waiting hours. Instead the trains are half the price and very easy. It was a very clean hotel and the staff that did their jobs best were definitely the cleaners. Wasnt expecting to be taxed €6 per person per night either so luckily I had enough money left on my card for that. Was a surprise when I had €84 taken out of my account on top of the hotels advertised price.
Stayed 7 nights in Jun 2019

10/10 Excellent

Cordelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when in Rome. They offer a shuttle bus into the city which makes it very convenient.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2019

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconsiderate
I couldn’t flight due to my baby was sick and they didn’t take this into consideration to change my booking dates.
Stayed 4 nights in May 2019

2/10 Terrible

Tichamuka

Disliked: Staff & service
Bad service and rude staff at Hotel Roma Aurelia.
Our check in to this hotel was a nightmare. they gave us a room with one double bed as opposed to the bed with two twins beds we had paid for. The front desk staff on duty was so rude. When I went back to her to complain and ask for a change she had us wait for almost an hour in the hallway. We finally got settled and tried to order room service. Three or four tries we called the reception and they spoke to Room Service who said they were too busy to pick up calls and you have to eat downstairs in the dining room. Since we were hungry we went and had to wait for about a half hour to get a table. The service in the dining room was rushed. We were treated like cattle. The next day the receptionist on duty was so pleasant. Too sad I don't remember his name. He was so helpful and treated us like we mattered.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The staff is professional and friendly. The property is too far from the city center, translortation to and from tge property to the city center is a problem and taxi service is expensive.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Property is isolated- must take a taxi or shuttle to get anywheres. Their shuttle takes you to "city center", which it is not. It is a small mall with fast food places. Very disappointed. Taxi to Vatican is about 22E. Dinner at the restaurant was just OK although their breakfast was very good. The service was without a smile- just fulfilling their jobs. The rooms were very nice and clean.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for 3 Nights as part of our trip to explore Italy. There was NOTHING we liked about this place, as the service at the front desk was EXTREMELY rude and unprofessional, the room was very dirty from the floors, to the walls to even the bathroom door having dirt, dust and sticky grime on ALL!! We do NOT recommend this horrible Hotel to anyone!!
Stayed 1 night in Apr 2019

8/10 Good

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was nice and so was the staff until I told them I was dissatisfied. The television and phone didn’t work. I had to go to the reception to let them know. They sent the bell man to help. He was very nice but couldn’t help either. We were told a technician would go the following day. We returned to our room after 7 pm and none worked. I went again to let them know and the receptionist argued with me saying he had sent the message to the technician. Even showed the printed email. A technician finally showed up and his “fix” of the television lasted 5 minutes before it stopped working again. He said he could not fix the phone. I did not bother to return to the front desk as the man there was rude 2 times before.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good clean hotel. We stated for 3 days. Hotel Bus driver was awesome. Please be prepared to spend 10 to 50 euros each day to go to city center as hotel is far away from any public transportation except local bus that says 30 mins service but comes at irregular time. At one time we waited for 1 full hour. Uber is around 40 euros to go to city center. We also used Hotel bus for 3 euros each till Vatican. Overall, hotel exceeded out expectation. Also, improvement at front desk staff communication can be done and that would be plus. Checking was real frustrating, employs needs to keep smile at all time and that was not the case. Staff looked overworked. But we all forgot that once we went to nice room and met extremely nice hotel bus driver. His great smile compensated all bad experience at front desk mystified behavior.
Stayed 3 nights in Apr 2019

10/10 Excellent

Dakka, UAE, Dubai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
calm spot, amazing location to relax and enjoy the mother nature. shuttle bus to station with reasonable fees.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice.... But to go to the city center we paid 6 euro for each person hotel shuttle... then buy another train ticket to go to the city center. About 27 euro just to go to city center. Very far from public transportation.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very good and agree with 4 * rating :) Thank you
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
The room and hotel were good for the value. The downsides of the hotel include the distance from the city center in combination with the fact that the hotel charges for everything including the shuttle to the city center and coffee in the morning. There are signs throughout the hotel stating no outside food or drinks which limits guests to purchasing items from the hotel’s limited and costly selection.
Stayed 7 nights in Dec 2018
Response from Guest relation manager on Jan 25, 2019
Dear Guest, First of all we want to thank you for staying in our hotel for your visit in Rome, deciding then to share your opinion writing a review about your experience here. Regarding the charge for the shuttle going to the center, actually there is an extra fee of 3€ to let you go to the Vatican at 8 km of distance: such a solution lets you save some money you would spend calling a cab (with a charge of not less than 20/25€). At the meantime if you do not have the breakfast included in your reservation you can decide to have the continental buffet breakfast for the cost of 10€ or to take something else, just like a coffee, paying what you eat/drink. Regarding the impossibility to bring food or drink from outside, it is dued to law reasons, because in case of poisoning the hotel is considered as responsable. Hoping to see you soon as our very welcome guest, we send you our best regards by all the staff. Jacopo