I’ve stayed at this property before and was recently reminded The staff make it absolutely impossible to relax, be comfortable & enjoy your stay. check-in: I booked (and paid extra) for a “superior room w/extra bed” meaning a double bed + twin bed, or 3 twin beds. However when I checked in the man gave me a tiny room with only two twin beds, insisting this is their “superior room” and since I’m from America I must not understand what a superior room means in Italy. Forget that 1+1 does not equal 3, I was gaslit by this man who insisted he gave me what I paid for and my ignorance as an Americana (I’m actually from Switzerland, and used to live in Rome, but I let him go on with this narrative) I don’t understand European hotel rooms. I said fine I’ll stay in this tiny room but lower my rate accordingly since you didn’t give me what I paid for. He then told me we’re all humans and I can speak to him nicer and not get upset. Wait what? I just want to sleep in a double bed that I booked. So then he compromised and put me in an “XXL” family room (since you know, Americani like everything big) which was like a depressing dormitory with cots. My bed smelled like it had been sprayed with cleaner rather than washing the sheets. There was no mattress topper, pillows smelled like sweat, the bathroom ceiling was water damaged, it was like a 2-star room. I was so exhausted & didn’t want to argue with that man further I stayed there but checked out early the next morning never to return.