Ratings based on 139 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by Hildefrom France

Novotel très moyen!

Posted Aug 16, 2014 on Hotels.com
Le personnel était relativement aimable mais je n'ai pas retrouvé le niveau d'un novotel comme on peut en trouver ailleurs. Ménage dans la chambre limite, chambre familiale correct pour quelques jours! Emplacement correct pour visiter Rome en weekend, j'ai plus de doutes pour la semaine. Piscine bien!
Comment from Hotel Management
Sep 5, 2014 by Giuliana, Hotel Management
Madame Hilde, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour. Nous sommes désolés que la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Andrea Moranadini Direttore
2 out of 5
by A verified traveler

Too far away from city centre

Posted Aug 15, 2014
1.Too far away from city center. It cost 30 euros to city centre by taxi (one way). 2.No basic things, like slippers, toothbrush, toothpaste in the room. 3.No duvet for sofa bed (only blanket)
Comment from Hotel Management
Sep 5, 2014 by MarcoMigliaccio, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini General Manager
Comment from Hotel Management
Sep 5, 2014 by MarcoMigliaccio, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini General Manager
4 out of 5
Recommended
for Families
by Kelsen

Posted Aug 7, 2014 on Hotels.com
Comment from Hotel Management
Oct 18, 2014 by Giuliana, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini
2 out of 5
by A verified travelerfrom s.

Novotel la Rustica

Posted Aug 6, 2014
Se non fosse per l'odore di O..na che arrivava dal wc e per la scarsa pulizia della moquette non sarebbe male.
Comment from Hotel Management
Aug 12, 2014 by MarcoMigliaccio, Hotel Management
Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Mi dispiace molto per la sua esperienza, ma è grazie a commenti come i suoi che possiamo capire come ed in cosa migliorare. Lavoriamo intensamente per garantire la miglior esperienza possibile ai nostri ospiti, ma evidentemente questa volta le cose non sono andate per il verso giusto. Se ci darà la possibilità di riguadagnarci la sua fiducia, le garantisco che faremo del nostro meglio per offrirle la qualità ed il servizio già apprezzati da tanti dei nostri ospiti. Cordiali saluti, Andrea Morandini
3 out of 5
Recommended
for Families
by A verified traveler

Godt til prisen til storbysferie med pool

Posted Aug 2, 2014 on Hotels.com
Hotel med mulighed for at bade i poolen efter en varm dag i Rom. Det tager 1/2 time med tog til centrum, men det er ok, når man er forberedt herpå. Der er begrænset indkøbsmuligheder i nærområdet. Fin morgenmad, men sovesofaen til børnene var ikke god. Fire stjerner er en for meget.
Comment from Hotel Management
Oct 18, 2014 by Giuliana, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini
2 out of 5
Recommended
by Hamid Aminrezaifrom Odense

Ikke særlig imponerende

Posted Jul 27, 2014 on Hotels.com
Hotellets lobby så ren og moderne ud. Pigen ved receptionen var meget venlig og imødekommende. Men 1. nat: RIGTIG dårlige senge, næsten INGEN aircondition og så midt om natten sad toilet skylderen fast og der løb vand ud i toilettet i flere timer. Vi fik lov til at skifte hotelværelse. Det hjalp en del. Men renheden i restaurante området især gulvet var under al kritik. Kvalittet på morgenmaden var heller ikke overbevisende god. Det var meget varrierende i de 4 dage, vi opholdt os på hotellet. Jeg ikke bestemt ikke anbefale stedet helhjertet.
Comment from Hotel Management
Oct 18, 2014 by Giuliana, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini
4 out of 5
Recommended
for Families
by A verified traveler

Sightseeing in Rom

Posted Jun 23, 2014
Waren zwei Nächte im Hotel. Hatten ein Doppelzimmer mit einem ausgezogenem Sofa für unsere Kinder. Da wir den ganzen Tag in Rom waren, reichte der Platz völlig aus. Die Toilette war genau hinter der Badtüre, das war ein wenig ungünstig. Das Frühstück war super. Würde das Hotel auf jeden Fall weiterempfehlen. Gute Anbindung nach Rom und nicht weit weg von der Autobahn.
Comment from Hotel Management
Jul 17, 2014 by MarcoMigliaccio, Hotel Management
Sehr geehrter Kunde, Vielen Dank für Ihre Kritik und hoffen, Sie wieder als willkommener Gast begrüßen. Andrea Morandini General Manager
3 out of 5
by A verified travelerfrom Konstanz

Anbindung mit Zug schlecht

Posted Jun 21, 2014
Zug fährt unregelmäßig und hält teilweise Abends nicht mehr an der entsprechenden Haltestelle Poolzeiten 12-19.30h sind ein Witz Sonst gutes Hotel mit nettem Personal
Comment from Hotel Management
Jun 27, 2014 by MarcoMigliaccio, Hotel Management
Dear Guest, Thank you for your kind review. We hope to see you in the future. Best regards Andrea Morandini General Manager
4 out of 5
Recommended
for Couples
by sendyfrom taormuna

Albergo confortevole con personale disponibile

Posted Jun 3, 2014
L'albergo anche se un pò in periferia molto confortevole camera e sevizi igenici abbastanza puliti
Comment from Hotel Management
Jun 26, 2014 by MarcoMigliaccio, Hotel Management
Gentile Sendy, La ringrazio per la sua cortese recensione. Spero di accoglierla presto in un futuro soggiorno. Andrea Morandini Direttore
4 out of 5
Recommended
for Everyone
by Alessandrafrom Pordenone

Hotel confortevole nella periferia di Roma

Posted May 26, 2014
Tutto molto bene, nessun difetto interno. Unica pecca riscontrata la carenza di treni che lo collegano alle vicine stazioni metro; risolta utilizzando la propria auto per avvicinarsi in circa 15 minuti.
Comment from Hotel Management
Jun 26, 2014 by MarcoMigliaccio, Hotel Management
Gentile Alessandra, La ringrazio per la sua cortese recensione. I treni per raggiungere la metro sono abbastanza frequenti :dal lunedì al sabato ogni 30 minuti, mentre la domenica ce ne sono solo due. Le ricordo che da aprile a ottobre abbiamo una navetta dall'hotel alla stazione Tiburtina, che risulta molto comoda per raggiungere la metro. Nell'attesa di accoglierla di nuovo come nostro gradito ospite, le invio cordiali saluti. Andrea Morandini Direttore