Ratings based on 34 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby MOM from California
Out in the WeedsPosted Nov 26, 2013
Pros: The staff, cleanliness, and the price.
Cons: Transportation into Rome, via a free hotel van, which ran on the half hour or hour would be nice.
Location: There is nothing to do near by. You must have your own transportation, private driver, or taxi.
I would recommend the hotel only if you are not planning to try to see Rome. The hotel is clean, modern, very nice staff and ok for the price. Breakfast was just so, so. Generally, offered cereal, yogurt, coffee machine, bread, pastries and a small variety of sliced meats and cheese. The rooms are modest, no frills, but still comfortable and fine if you are traveling for business. However, the hotel is way out of town, surrounded by weeds. It is not at all convenient if you are wanting to tour Rome. The traffic in and around Rome makes the task of getting into Rome for sightseeing very difficult. Generally allow yourself about a 30min to 1 hour drive, depending on traffic, to get into Rome. Next time, for convince sake, I will spend a little more money and book a hotel in Rome. Because in the end you will either pay the extra money for taxi's or spend a little more money on a hotel conveniently located in Rome.
for Everyoneby Peter from Singapore
LACK OF AMENITIES IN ROOMPosted Oct 11, 2013
Pros: Nothing worth mentioning
Cons: Guest amenities in the rooms must be drastically improved for the comfort of the guests.
There is a complete lack of proper amenities provided in the room. Cups provided are either thin fragile plastics or paper. No tea spoons are provided for convenience of guests. The hotel is sold under a 4-star status but in reality, the amenities are that of a 2 star hotel. This review applies to all European Novotel hotels that I stayed in Italy and France because the concept or mode of operandi is duplicated across the board.
Jan 11, 2013 by MarcoMigliaccio
Dear Peter, thanks for your review. As you sure know Novotel has a commitment to a programm for the protection of the environment and tha's why we are using paper cups. I'm sure you care about it. Hope to meet you once again in Novotel Roma La Rustica
for Everyoneby sue from UK
in the middle of nowhere!!!Posted Oct 8, 2013
Pros: X-box downstairs for children to play for free free parking outside hotel staff were friendly rooms were clean
Cons: have tickets for train at all times!! bus shuttle should leave Rome later, eg 23:30
Location: hotel is located in an industrial estate with nothing to do nearby.
We arrived by car, which was lucky because when we wanted to get the train, we couldn't acquire train tickets as the hotel had run out(on a Friday) and the train station (La Rustica) does not sell them. The hotel has a shuttle bus that leaves at 18:30 and will pick you up again at 21:30 (3 hours to walk round Rome??? not going to happen) The bus driver spoke no English so he couldn't even tell us where he had dropped us off. The last train from Timini Station, central Rome to get back to the hotel leaves about 21:00 so that wasn't any use to us either. We ended up getting a cab which doubles their price after 23:00 so it cost us 60euros to get back to the hotel as well as the Hotels shuttle bus charge for each person one way. The hotel couldn't change up any money for us, as they had no Euros there...we thought a 4star hotel would offer this service?? Only one of us could get wi-fi as each person should get a different username and password, we found this out the following night.
Jan 11, 2013 by MarcoMigliaccio
Dear Sue, thanks for the time spent in writing your review. The hotel buys train tickest to help guests but you can buy them directly on the train as La Rustica UIR train station does not sell them. I'm sorry but we are not allowed by the Italian laws to do any currency exchange operation. I hope you had a nice stay and I hope you will choose once more Novotel Roma La Rustica
for Everyoneby Adriana from Australia
Hotel nice Good facilities.Posted Sep 24, 2013
Pros: hotel facilities
Cons: Customer service, . More signs and lights to hotel. And shuttle bus should be no charge.
Location: Sadly nothing nothing nearby not even a coffee shop.
Lucky we had family who came to collect us otherwise it would have been an expensive 6 day stay in Rome. Hotel is in the middle of nowhere. Taxi cost a fortune to get back to the hotel. The hotel shuttle bus should be free due to the distance. 3 Euro city tax pp is also way too expensive.
Jan 26, 2013 by MarcoMigliaccio
Dear Adriana, thanks for your time spent in writing your review. I'm sorry to read only about our position . I understood you found our hotel and I'm happy for that. Any way I hope you will reconsider to come back to Novotel Roma La Rustica
for Business Travelersby A verified traveler
only stay if you´ve got a car,very bad comunicatedPosted Sep 12, 2013
Pros: games, pool
Cons: free transport to rome, more cleanness
Location: as I said before, very bad location
We had to rent a car because we read that it was very bad comunicated and so it did. The bus services should be free (for a family of four people is too much to spend 24 euros a day to go to Rome) and should have another timetables . The cleanness was very poor. We found behind the bed rubbish from another people. They only made the beds...no more . The sheets were torn and the smell not very well. If you have got children, there are games for them...but most of the times didn´t worked...and the pool was ok, but water was very cool. We didn´t have breakfast included and they charge us 200 euros in our credit card for this (as we didnt take breakfast because it was very expensive they gave our money back when we leave).
Jan 18, 2013 by MarcoMigliaccio
Dear Guest, Thank you for taking the time to let us know about your experience We regret that the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We have notified you on your arrival that we would do a pre-authorization on your credit card covering eventually extras. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.
Posted Sep 10, 2013 on Hotels.com
Jan 23, 2013 by Giuliana
Dear Guest, thanks very much for your positiv review.
for Familiesby A verified traveler
Posted Sep 1, 2013 on Hotels.com
Jan 9, 2013 by Giuliana
Dear Guest thanks for your score
for Everyoneby Annette from California
Nice hotel, too far from the center of the city.Posted Aug 1, 2013
Cons: Shuttle service from the airport and later shuttle times coming back from the center of the city.
Location: It's out in the middle of nowhere. It's not even on the visitor's map.
Overall, the hotel is nice. Unfortunately, it's too far from the center of the city. Although, the hotel does have a shuttle service which is available at a low cost. The shuttle runs only ay certain times. If you miss the shuttle, you'll have to take a taxi which is costly. Buses do not run near the area of the hotel. In addition, it cost 60 euros to get to the airport from there.
Jan 11, 2013 by MarcoMigliaccio
Dear Guest, We would like to thank for your review and I hope to see you and your family again in the future in our hotel. Best regards
for Everyoneby Slawek from Tinley Park, IL
comfortablePosted Jul 24, 2013
Pros: nice spot for Rome vacation, pool, super nice breakfast, not too far from the city
Cons: beds could be a bit more comfortable
Location: not too far from the city, have to have a car or use hotel shuttle
nice rooms, very nice staff, clean facilities/pool, great breakfast, shuttle to Rome,
Jan 29, 2013 by MarcoMigliaccio
Dear Guest, thanks for your nice revview and the time spent in letting us konw about your recent stay in Novotel Roma La Rustica. I wish you a good summer and hope to have you once more in Novotel
Recommendedby World traveller from Texas, USA
Value stayPosted Jul 21, 2013 on Hotels.com
Satisfied as expected
Jan 28, 2013 by Giuliana
Dear guest, it's a pleasure to know that your stay had a very nice experience in Novotel Roma La Rustica. I hope we will have soon the chance to have you our guest. Have a nice summer