Frette Italian sheets, premium bedding, down comforters

Reviews of Ginevra Palace Hotel

3 out of 5
Ginevra Palace Hotel
Via di San Giovanni della Croce, 35, Rome, RM

Reviews

7.4

Good

Rating 10 - Excellent. 132 out of 615 reviews" "
Rating 8 - Good. 257 out of 615 reviews" "
Rating 6 - Okay. 133 out of 615 reviews" "
Rating 4 - Poor. 60 out of 615 reviews" "
Rating 2 - Terrible. 33 out of 615 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the stay!
Stayed 1 night in Feb 2024

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Dirty, noisy and terrible location. Breakfast is poor, bed is horrible, walls and bathe dirty. Take your money elsewhere

10/10 Excellent

Duy Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard, short walking to Metro subway, very quite area.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and service was amazing! The location was close to everything. Momo at the front desk provided us with a top-notch service. Thank you!
Stayed 2 nights in Oct 2023
Response from momo on Nov 1, 2023
thank you so much for your very kind review . you are most welcome any rime , and i hope really to see you soon

10/10 Excellent

Ananely, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from momo on Nov 1, 2023
thank you

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was really hot and dirty when we received the room. Safe deposit doesn’t work even with new battery. The hotel is very far from city. If you are looking for a so so place to stay then this is the one but it doesn’t worth the money.
Stayed 2 nights in Sep 2023

6/10 Okay

Samantha

Liked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

LORRAINE

Traveled with group
Disliked: Amenities, property conditions & facilities
Property was small. The rooms are very small, airconditioning did not cool the room, phone in the room did not work, no amenities to even make a coffee in your room. They advertised a shuttle from the airport but when we tried to book it they said there was no airport shuttle. The daily shuttle was only there till 10 am and that too did not work every day. Very inconvenient location to get around. Except for a couple of staff not a very friendly atmosphere.
Stayed 6 nights in Sep 2023

6/10 Okay

Guilene

Stayed 6 nights in Aug 2023

2/10 Terrible

Jacinto

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice about this one
Stayed 7 nights in Jul 2023

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, friendly, and professional. My room was clean and its design was attractive. It was a little out of the way from other businesses.
Stayed 1 night in Jul 2023

4/10 Poor

Humberto De Jesus, Charlotte

Disliked: Cleanliness
Stayed 2 nights in May 2023

6/10 Okay

Adewale

Traveled with family
Liked: Staff & service
The telephone wasn't working
Stayed 2 nights in Mar 2023

6/10 Okay

Fikadu

Stayed 4 nights in Feb 2023

6/10 Okay

Josh

Liked: Cleanliness, staff & service
Good value, I stayed for one night for about £50. Room was clean but in sore need of refurbishment - poor condition of paint and floor, and handle was hanging off the balcony door Didn’t go to breakfast so can’t comment on food Do be aware of the location - 40 mins taxi to both Colleseum and airport, not really near anything. If I went again I would try to look for a hotel closer the centre
Stayed 1 night in Jan 2023

10/10 Excellent

Karina

Stayed 2 nights in Sep 2022

2/10 Terrible

Francisco J

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 3 nights in Sep 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night quick stay over.
Stay was good, check in was quick and easy, retardant was really good (Dinner), breakfast was good.
Stayed 1 night in Sep 2022

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2022

2/10 Terrible

Ismail

Stayed 2 nights in Jul 2022

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff of the property, they were very friendly and helpful. Property is less than a mile away from the train station and is at a great value compared to other hotels in the area. Their aren’t much businesses that close to the hotel which makes options more limited especially during late hours.
Stayed 12 nights in May 2022

10/10 Excellent

Lukveer

Stayed 1 night in Mar 2022
Response from momo on May 12, 2022
Thank you for your very kind review , Hope To see you Back

8/10 Good

LORINTZ

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from staff on Oct 30, 2019
la ringrazio per il punteggio assegnatoci distinti saluti

2/10 Terrible

Malalei

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room at this property without reading the reviews and was a bit worried after reading them. After arriving at our room, I was VERY surprised by the bad reviews. The room was clean and a good size. The only issues I had with the room is that the shower leaked a little, no problem though, just put a couple of towels down. Unless you drive, I probably wouldn't recommend staying here. It cost us €40 a day getting back and forth from the main city, although when you take into consideration what we paid per night, it probably still works out cheaper than a nice hotel in the city center area. Staff were lovely enough.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shuttle, could eat anything but their food that was very expensive or you pay 100 euro, building surrounded with trash so you could not go walking around, and staff was very rude but one.
Stayed 2 nights in Jul 2019

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price but not much else
The hotel is a very long way from the centre but has easy access via the tube which is around a 15 minute walk from the hotel. The area has nothing to explore. The hotel does not provide modern day facilities such as gymnasium, sports facilities, dining restaurants, or even a well appointed commune your area so as a place to put your head it is okay at best.
Stayed 3 nights in May 2019
Response from DIRETTORE on Jun 8, 2019
SCUSI MA E SICURO DI AVER SOGGIORNATO AL PARK HOTEL GINEVRA ? NOI ABBIAMO LA PALESTRA UNA SPA 5 TERRAZZE CON IDROMASSAGGIO 3 SALE UNA DA TE UN BAR E UN RISTORANTE MA DOVE E' ANDATO ?

6/10 Okay

Rome-March-19, UK

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like: reception helpful, staff nice, free parking on the side road. Dislike: room small, shower cubicle very small, people smoking all round the hotel and restaurant that we could not enjoy our stay because of the smell of smoking.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff but not obtrusive. Clean and modem. Helpful.
Stayed 4 nights in Mar 2019

8/10 Good

Deborah, saint louis, us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, wish it had been closer to the airport though.Staff was very friendly and helpful.
Stayed 3 nights in Dec 2018

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you have a car ,has underground parking for a small fee, front desk clerk spoke English very well , was very helpful in printing out our online check in for our flight , short walk to subway station , I give it a thumbs up
Stayed 2 nights in Oct 2018

8/10 Good

Jacques

Disliked: Cleanliness, room comfort
I was greeted very well and the different clerks went out of their way to help. Cleanliness of my room needed improvement: faucets leaking, bugs due to the humidity in washroom. I needed to go and ask for soap and toilet paper. Breakfast was really basic and every day the same. No fruits. Hotel location was perfect and the shuttle to the metro a real +.
Stayed 13 nights in Oct 2018

10/10 Excellent

Garth, Vancouver B.C Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a returning client ,they have always given us a room upgrade. Excellent value for the money and very good staff. The only change from previous stays was the free parking is now on the street (very limited) ,this makes no sense as the under ground parade (now 9 euro ) was empty. Other than that an excellent stay,we shall return.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible stay
We stayed in the hotel for 5 nights. We were extremely disappointed in everything. I understand the hotel is cheap for Rome prices however we expected at least room cleanliness. It is strange how many people have reviewed the hotel as clean, however I have to completely disagree. There was dust worth of many months in the rooms with floor being extremely dirty. The fridge was dirty. We swapped rooms as our Air Con did not work, different room, still dirty. The second room we were allocated was with a massive mould in the bathroom wall. I was shocked to discover someone would even give the room to guests! I guess the hotel does not care. Both rooms which we stayed at, when you used the basin in the bathroom there was water leaking to the floor. Showers extremely mouldy as well. Do NOT book this hotel, if you have to pay more do so as this is a waste of money and ruined our trip!
Stayed 5 nights in Sep 2018

8/10 Good

Rhoda

It was very good. The staff was friendly and very helpfull. The room was clean and nice.
Stayed 1 night in Aug 2018

10/10 Excellent

Sharanjit, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for the price in ROME. It’s a definite yes to stay here.
Stayed 3 nights in Aug 2018

6/10 Okay

Perkeisha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Paper thin walls
The hotel seems in general in good shape. However, the walls are paper thin so that it is very annoying to constantly hear what people in neighboring rooms say. We were somewhat lucky because I seemed that the adjacent rooms were empty at night, but during the day time it was very frustrating trying get someone rest in the afternoon only to hear what the other rooms were talking about.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At check in Momo was very welcoming!!
Stayed 3 nights in May 2018

6/10 Okay

Troy, Brisbane Australia

Tv remote not working. Hotel staff changed batteries but didn’t fix it. Would like to see iron boards to be available. Bathroom had mold/mildew in a large patch in the bathroom
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to train
Good hotel clean rooms close to train very informative staff
Stayed 3 nights in Apr 2018
Response from staff on May 19, 2018
Grazie per aver condiviso lo staff del Park Hotel Ginevra il vostro giudizio un caro saluto sperando di riaverLa presto come cliente

4/10 Poor

Sas, Vancouver Canada

Disliked: Cleanliness, staff & service
Hmmm
I’ve stayed here a number of times in the past but this will be my last time . Staff are not nice . Now they charge for parking 9 euro a night . The room was not very clean and with a 3 night stay we had our room “ tidied” once , no restock of toilet paper or soaps etc at all . It was 29 degrred Celsius In Rome and rhe Heating was still on . The room was 26.5 degreeea Celsius and they told me “ open the window/ patio door .. mosquitoes were abundant . And noisy people until 1 am below in ththe courtyard . Did not make for a comfortable stay . Staff didn’t care , in fact made me feel insignificant . Sad that this place has gone down hill !!
Stayed 3 nights in Apr 2018
Response from staff on May 19, 2018
Grazie per aver condiviso lo staff del Park Hotel Ginevra il vostro giudizio un caro saluto sperando di riaverLa presto come cliente

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
A place to stay but make your memories elsewhere.
The Hotel was not great. Our First room had ants for which we were upgraded to another room imidieately and without hesitation. Unfortuately on our second evening a light in the room refused to turn off. The managers solution was to cut the power to the room. To be fair this was the best possible solution at the time, and while silly and a little excessive did have the distinct virtue of working. Lastly the advertised shuttle service to the transit station never showed up. We waited for it on three separate occasions and it never came. We did ask at the front desk when we walked from the transit station to the hotel and were told that the shuttle was running and that we must have missed it. Given how long we waited I dont think this is the case. The Ginevra Does have a shining star in it’s staff and specifically the night management team. They may not have always had the answer we wanted but they always were pleasant professional and tried their best to make our stay a good one.
Response from staff on May 19, 2018
Grazie per aver condiviso lo staff del Park Hotel Ginevra il vostro giudizio un caro saluto sperando di riaverLa presto come cliente

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 2 nights in Aug 2017

4/10 Poor

sandeep, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel for a 3 star rating
Terrible hotel for a 3 star rating - This has been my first worst experience. I stayed here for 3 nights, and had to face issues on all of the night stays. Starting from lights going off when i was in the shower and had to finish off with cold water. When asked about it, they just said the lights were off due to maintenance checks. No notification given to the guests. The breakfast was pathetic. Lacked basic eatables like eggs, bacon, vegetables, fruits etc...On the third day, I checked into another room, the lights in the room weren't working, except for the bathroom lights. When asked about this, they said it will be looked at only the next day, as it w as too late for the day. I had to use my phone lights to move around in the darkness. The bathroom sink was almost blocked and the water flow was too slow, I had to wait for the water to clear each time i opened the tap. Overall it wasn't a comfortable stay at all. I regret booking my stay in this hotel.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
ISOLATED HOTEL OVER HILL, NO PROPER HEATING SYSTEM
ROOMS ARE VERY SMALL AND THERE IS MALFUNCTION HEATING SYSTEM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities