Ratings based on 787 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester

Nice hotel near to Termini Station

Posted Nov 5, 2014
Good and clean hotel. Nice retaurant is very near.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales, UK

Exceptionally clean; convenient location.

Posted Nov 4, 2014
Pros: Location and cleanliness.
Cons: Coffee served at breakfast was not the best quality, but this was a minor issue.
Location: Excellent location for the independent traveller using Leonardo express train to and from Fumicino airport.
This was my second visit to this hotel; bed was extremely comfortable and room was very clean. I had requested a quiet room with a bath instead of a shower and my room had both which was great. Tea and coffee tray included. The reception staff were very helpful and dining room staff also. I chose to eat out of the hotel in the evening so cannot comment on the evening menu. Good choice for breakfast. I have stayed in several hotels in this area and would say that this hotel is the best by far. Fellow guests were a variety of nationalities which made the stay interesting; as I was travelling alone, I wanted to stay in a hotel where I felt comfortable and confident that staff could assist me if I had a problem. I would definitely stay here again.
Comment from Hotel Management
Nov 12, 2014 by Mauro Polmonari, Hotel Management
Dear Guest, first of all we would like to thank you for choosing us and, of course, for using part of your precious time to write a comment about Starhotels Metropole, since we do believe that our Guests' opinions and suggestions are very important in order to allow us to improve as far as our service and/or our venue are concerned. We aspire to certain essential priorities, among many, such as courteous staff aimed at customer satisfaction and impeccable service; that is why we are very glad to read in your review we succeeded in accomplishing these main achievements and, for all the positive comments you wrote about us, we would like to express our thankfulness. We finally hope to have soon another chance of welcoming you again, anytime in the next future, to Starhotels Metropole, in the meantime, please accept our kindest regards. Mauro Polmonari – General Manager Starhotels Metropole - Rome
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Birmingham UK

Short 2 night break to Rome

Posted Nov 2, 2014
A really great hotel. Well situated, staff were very friendly, courteous and helpful. Room was well equipped, clean and comfortable. The hotel is located close to train station and easy to access all the tourist sites from. I know where I will stay if I go back to Rome- the wonderful Star Metropole.
Comment from Hotel Management
Nov 12, 2014 by Mauro Polmonari, Hotel Management
Dear Guest, first of all we would like to thank you for choosing us and, of course, for using part of your precious time to write a comment about Starhotels Metropole, since we believe that any suggestion or opinion, related to our service and/or to our venue are very important in order to allow us to improve . We are very pleased to read all the positive things you wrote about us since courteous staff aimed at Customer satisfaction and impeccable service are our main priorities we aspire to. We are therefore extremely grateful for all the positive, concerning us, you underlined in your comment and, for this reason we would like to express our thankfulness together with our wish to have soon the chance of welcoming you again to Starhotels Metropole. Kindest regards, Mauro Polmonari - General Manager Starhotels Metropole - Rome
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Great hotel which exceeded our expectations

Posted Nov 1, 2014
Room location perfect and peaceful. Great bar and staff. Excellent service over all. Home from home.
3 out of 5
by A verified travelerfrom Houston Texas

I stayed at Star Hotel Rosa many times in Milan

Posted Oct 31, 2014
Pros: Location
I stayed at Star Hotel Rosa many times in Milan so thinking I would have the same good experience, I decided to stay there during my visit to Rome. First of all from reception to dining, staff is very rude, unfriendly (I stayed 4 nights so it wasn't a one time thing). Rooms are very small as a standard in Europe but this one was exceptionally small for the money. Instead of checking out 5 AM the day I was leaving, I wanted to check out 11PM ( 6 hours earlier) to spend some time with friends and go to the airport they almost didn't check me out early telling me that they closed the cash register and in a very strange way they told me airport was only 45 minutes away and that why I was checking out than even I was already paying for that night. Location is good and central but In general, I wouldn't stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Birmingham England

Very Convenient

Posted Oct 30, 2014
Pros: The modern furnishings and superb breakfasts.
Cons: Our friend's rooms on 3rd floor had carpets and didn't seem so luxurious as our room on 4th floor.
Location: Great central location in easy walking distance to Trevi Fountain, Colosseum, Spanish Steps as well as numerous cafes & restaurants.
We were delighted with the convenience of the hotel, enabling us to walk to all the main sights in Rome. The rooms were of a very high standard, spotlessly clean and modern. Our room on the 4th floor had the added bonus of a tiled floor making it much more hygienic! Breakfast was fabulous we were spoilt for choice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Excellent location

Posted Oct 27, 2014
Excellent location! Can walk to almost all the tourist spots in Rome. 5 minute walk to termini station which is convenient if you have to take the fast train to other places in Italy. It's very clean. The only downside is it can get noisy early in the evening due to car noise. But it gets quite later at night. We stayed in this hotel for 9 nights. Breakfast got boring on the 3rd day. I hope they can change breakfast menu every 3rd day. And they should serve more fresh fruits. The sautéed mushroom was canned mushroom. Not good at all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom York, England

Excellent hotel

Posted Oct 26, 2014
Pros: The location was excellent and all the staff were very helpful.
Cons: Nothing, My wife and I were very comfortable with the whole experience
Location: Handy for the Metro and also close to the Colosseum, Forum, Pantheon, Trevi Fountain and other historical places.
The hotel is situated within easy walking distance of the majority of Romes major attractions and close to the Metro for access to the Vatican, approx 20 mins on the Metro. The hotel staff were very friendly, breakfast was excellent with a wide variety of cereal, cooked and fresh food.
5 out of 5
Recommended
for Couples
by A verified traveler

Roma Delight

Posted Oct 25, 2014
Pros: Location and classy nature.
Location: Near main station so handy for connections. We walked everywhere.
Pleasant surprise as this hotel was recommended by a friend...it did not disappoint. Clean and staffed by people, particularly in the breakfast area, who care about what they do. Impressed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Excellent location, very nice hotel

Posted Oct 24, 2014
Pros: Location, facilities.
Location: Great, and it was walking distance to pretty well everything.
Location is excellent. The hotel itself is immaculate, and the breakfasts are fine. We had an inside room and it was exceptionally quiet. Helpful staff. Only problem was the room key malfunctioned in the middle of the night and an alarm went off, but otherwise it was fine.