Ratings based on 768 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Somerset

Very nice hotel

Posted Oct 14, 2014
Pros: Our room was large with a lovely bathroom, free safe deposit box and Wi-Fi for 24 hours only. It was stylish and the breakfast was great.
Location: Near to main station Termini, easy to get around.
had a great time in Rome, hotel very central and easy to get to from station. Staff very helpful, room spotless and tea/coffee maker in room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Spotlessly clean, quiet and comfortable

Posted Oct 13, 2014
As the title says, this was a great hotel to stay at. Our room was a decent size with a massive, comfortable bed. The only issue was that we couldn't get hold of an iron or ironing board so pack carefully or pay the (expensive) laundry bills. It is ideally situated for getting around on foot or indeed by any other means as the bus/train/metro main terminal is 2 mins walk away. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

location

Posted Oct 12, 2014
A perfect hotel in a good location for travel,5mins from metro buses and trains.breakfast was good which makes the days perfect start.i have stayed in Rome a couple times before and this hotel is by far the best.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Great Hotel close to Termini

Posted Oct 9, 2014
Pros: Room size and comfort, very clean, breakfast was great, close to transport and restaurants.
Cons: The attitudes of the reception staff
Location: Termini is close by. Laundromat is 200 mtrs up the road, restaurants close and also some landmarks worth visiting
Great hotel in all aspects except the staff at the reception desk. They were uppity and did not want to help in any way.
5 out of 5
Recommended
for Everyone
by A verified traveler from Durango, CO

We stayed 5 nights

Posted Oct 8, 2014
Everything was excellent! Spotless, gracious, accommodating .
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab!!!

Posted Oct 5, 2014
Biggest room We've had in italy! Great close to the big events!
5 out of 5
Recommended
for Everyone
by A verified traveler from Northallerton, North Yorks

Ideal for the Metro and Termini station

Posted Sep 23, 2014
Pros: Buffet breakfast was great, especially as it is included in your room rate. Kept us going til mid-afternoon which meant we saved on lunch costs !!
Cons: Would have been nice if there had been a Concierge Desk with leaflets, attraction details for you to help yourself to.
Location: Great location very near Termini station. Plenty of places to eat and drink and easy enough to walk to most of the city's sights.
Was very easy to find the hotel, only about 3 or 4 mins walk from Termini Station. Easy to check in, staff all spoke a good standard of English. Plenty of bars, restaraunts and souvenir shops in immediate vicinity if you don't want to wander far in the evenings - but walking about and using the metro after dark seemed perfectly safe. Once you get used to the fact that most of the City's attracations aren't very well signposted, you realise that they are easy enough to find as long as you know which metro stop to get off at !
1 out of 5
by A verified traveler

Nasty Place

Posted Sep 21, 2014
This is an out dated, over priced and filthy hotel. Expedia should never reccommend this, let alpne list it as a four star. The carpets were filthy, beds questionable, staff snooty and unhelpful. All decir was from the 70s. Nasty place.
Comment from Hotel Management
Sep 30, 2014 by Mauro Polmonari, Hotel Management
Dear Guest, First of all we would like to thank you for taking the time to share your feedback. I am very sorry if you felt disappointed in any way because of our service or our venue and, while I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are used to work hard to deliver an exceptional Guest experience, that is why we are glad to inform you that we have just refurbished the two top floors of the hotel and that we are going to do the same for a third one by the end of this year , besides removing the carpet in further two floor corridors. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our Guests have grown so fond of. Sincerely, Mauro Polmonari - General Manager Starhotels Metropole - Rome
5 out of 5
Recommended
for Everyone
by A verified traveler from Enfield

When in Rome.....

Posted Sep 21, 2014
Pros: Huge room with all amenities.
Cons: Nothing
Location: Easy access to all sites.
Fantastic stay at the Star Metropole. Staff, facilities and food were first class.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodstock, N.Y.

Close to terminal

Posted Sep 19, 2014
Pros: The breakfast was wonderful!
Cons: We are not smoker, and everyone smoked in Italy!. Wish they have area outside away from door for smokers!
Location: Easy walk to terminal.
The staff was very pleasant, and room were very spacious and cleaned.