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Reviews of The Strand Hotel

3 out of 5
The Strand Hotel
Via Tuscolana, 892, Appio Latino, Rome, RM

Reviews

6.2
Rating 10 - Excellent. 42 out of 290 reviews" "
Rating 8 - Good. 71 out of 290 reviews" "
Rating 6 - Okay. 85 out of 290 reviews" "
Rating 4 - Poor. 50 out of 290 reviews" "
Rating 2 - Terrible. 42 out of 290 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Maurilio

Disliked: Property conditions & facilities
Room has little to no space, everything in the room is broken. WiFi does not work at all
Stayed 4 nights in Apr 2024

2/10 Terrible

Anthony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel i have stayed in. The first room was appalling and i received a room which resembles the advertisement on your web portal. No electrical sockets worked and the receptionist thought it was funny. I left at 01.00 after tearing my hair out trying to charge my phone. I would appreciate a full refund.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great!
Stayed 11 nights in Nov 2023

8/10 Good

edalene

Liked: Cleanliness, staff & service, amenities
Very Clean, say 9 out 10. Only problem was no internet connection.
Stayed 2 nights in Sep 2023

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, property conditions & facilities
So nice place whit so nice people😉
Stayed 3 nights in Aug 2023

8/10 Good

ABUL KALAM

Stayed 1 night in Aug 2023

2/10 Terrible

Esad

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very disappointed first things first I asked for a room for four people and they didn’t give it to me. They gave me two separate rooms had to split my family into two the rooms they showed on the website we didn’t even get those .. half of the hotel is below street level so the sewage can smell through the plumbing into the room the drains were clogged in the bathroom and had a hard time trying to get into the shower because they were so tiny. Just not happy.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Jamilou

Liked: Cleanliness
Stayed 2 nights in Jul 2023

2/10 Terrible

Alexis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures were deceiving I was very unsatisfied with the overall experience. I asked for a non smoking room at the desk we were still placed in a smoking room that was dirty with broken furniture. The surrounding area was unsafe with minimal places to eat. Taxi drivers all mentioned how terrible the area was. I wouldn’t recommend this place to anyone very upset with the overall experience.
Stayed 2 nights in Jul 2023

2/10 Terrible

jody

Traveled with family
Stayed 1 night in Jul 2023

10/10 Excellent

Dhan

Stayed 2 nights in Jul 2023

2/10 Terrible

Hamed Hussain

Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioner No proper lights and plug Tv not working Overall worst hotel in Italy
Stayed 1 night in Jun 2023

2/10 Terrible

Magdalena

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The advertised swimming pool was unusable and full of stagnant water. Our “suite” consisted of a double bed and a jacuzzi with next to no floor space and a small annex full of empty kitchen cupboards and a sink but no other kitchen facilities. There were ants in the annex. The jacuzzi in the bedroom was rusty and the skirting boards were falling apart. To top it off there our room flooded at 3am when the jacuzzi in the neighboring “suite” broke and we were forced to change rooms in the middle of the night.
Stayed 1 night in Jun 2023

6/10 Okay

adel

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was smaller than expected. The shower is way to small for any adult. Room could have been cleaner
Stayed 3 nights in Jun 2023

4/10 Poor

Gizem

Stayed 5 nights in Jun 2023

10/10 Excellent

Tsecchok

Liked: Cleanliness, staff & service, property conditions & facilities
The price is reasonable staff are friendly more importantly public transport is good metro is just few minutes walk from hotel. 👌
Stayed 2 nights in Jun 2023
Response from STRAND on Jun 4, 2023
THANK YOU SIR

2/10 Terrible

Sarit

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I feel like Expedia should not advertise this property. Out of 4 night stay I didn’t not sleep for the two first night. We were put in an annex to the hotel That doesn’t even look like part of the hotel with dodgy and in my opinion metal dangerous staircase. The room was smelly and the door could not be locked. We arrived very late and were exhausted on arrival so went to sleep without unpacking and complained about the room first thing in the morning. We were told that there’s nothing they can do as they are fully booked but will move us to the main hotel for the third night. On the second night we attempted to use the hot tub on the night only to find out that the hot tub flooded the whole room. When the manager on duty came to inspect the room he was in shock and said we can not stay in the room. They ended up moving us late at night to another tiny room that I think is used by staff. The room stunk of cigarettes. But we were shuttered and it was very lat at that stage. In the morning they moved us to a third room within the hotel that I would say satisfactory. Some of our clothes got soaked and couldn’t been used. When we were due to leave we asked for a late check up and we’re told no!!!! This hotel should not even be graded as hotel. Let alone 3 stars. Even the stuff asked us to put bad review as they said everyone keeps complaining. Expedia should have never allow hotels like this one to be advertised on their site!!!
Stayed 4 nights in May 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service
The bed was fantastic, room a lot smaller than advertised and the wifi didn’t work well inside the room, we were told that the walls were too thick. We had to sit outside the room and there was no chairs provided.
Stayed 4 nights in May 2023

4/10 Poor

Georgia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Victor J

Disliked: Property conditions & facilities, room comfort
Terrible experience
Room size is a 10’ x 10’. Very small. Hard to walk around. Shower door is extremely small. Air conditioning didn’t work well. Very warm room! No restaurant in premises. Not even coffee! Nit handicap friendly at all!!!!
Stayed 4 nights in May 2023

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a bit sceptical after seeing the reviews. However, the stay was amazing. Staff were were polite and the room was always cleaned when asked. Thank you
Stayed 3 nights in May 2023

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately the rooms all smelled heavily of cigarette smoke, some of the bathroom showers were unusable, the showers we could use all leaked onto the floor. On top of that, leaving your key, rather than taking it with you, felt like a less safe option.

6/10 Okay

Mikaiel

4/10 Poor

Anu

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very badly maintained
Stayed 3 nights in Aug 2022

2/10 Terrible

Suurkarja

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the website give a better impression than the thing is - apparently a wide angle was used for the pictures and the pictures were taken during the opening of the hotel. The man who received us did not speak absolutely English, the reception was just around the corner. Showing the room, it looked like he was checking to see if the previous guests had left. The room has probably been smoked for years, because all the textiles had soaked through it, the window didn't open and there were burn marks on every corner. Wifi did not work and there were signs of decay elsewhere in the room and bathroom. The area itself did not leave a safe impression either. I understand why this hotel is non-refundable. We stayed there long enough to find a new hotel and left.
Stayed 2 nights in Jun 2022

10/10 Excellent

CYRUS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 10 nights in Aug 2021

6/10 Okay

Cristian

Traveled with family
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from The Strand Staff on Jul 22, 2019
Thank you so much for your valuation, is very important to us. Best Regards

4/10 Poor

Verified traveler

Stayed 3 nights in Apr 2019
Response from Reception Desk on May 3, 2019
Buonasera gentile ospite, li ringraziamo per la sua valutazione, per noi è molto importante sapere se stiamo facendo le cose giuste o no. Cordiali saluti

6/10 Okay

Terence

Liked: Cleanliness, staff & service, room comfort
Room for improvement
The Strand Hotel is a small hotel on the via Tuscolano. The room are a good size with large comfortable beds. The furniture is reasonably modern but basic and a set of drawers would have been useful. The bathrooms were a good size but our shower was badly positioned. Housekeeping was a bit hit and miss particularly regarding towels though any comments were acted on pretty quickly. Breakfast, while consisting of the kind of fare expected in Italian hotels was haphazard and disorganised and this really does require a radical rethink and a better layout. The staff, all of them were very pleasant and helpful, indeed in some cases going above and beyond to put things right. Its position, a little way out from the centre was chosen for a particular reason but might not be suitable if exploring the historic centre.
Stayed 4 nights in Mar 2019
Response from Reception Desk on Apr 1, 2019
Gentle Terrence, we thank you for your assessment, and we will take your comments into account to offer a better service to the guest. I apologize if those situations affected your stay, and we will work on it so that it does not happen again. Regards

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from Reception Desk on Apr 30, 2019
Grazie per la sua valutazione, è molto importante per noi, e aspettiamo di verderli di nuovo. Cordiali saluti

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, extremely friendly at reception..
Stayed 3 nights in Mar 2019
Response from Reception Desk on Mar 18, 2019
Thank you very much for your assessment! It is very important for us, I hope you enjoyed your stay, and to receive you again. Regards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location and staff, tired accommodation.
Pool dirty, double bed was two singles pushed together, air con broke, lighting in room really dull and window opposite a wall so no natural light, flies in the room. Location good and staff helpful saved it from being more disappointing but wouldnt stay there again.
Stayed 5 nights in Sep 2018
Response from Reception Desk on Feb 10, 2019
Gentle customer, we thank you for your valuation, and we apologize for your bad experience. We will consider your comments to improve our service. Regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2018
Response from Reception Desk on Feb 12, 2019
Gentile cliente, ti ringraziamo per la tua valutazione. Cordiali saluti.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel. Very close to the metro. Some good cheap restaurants/bar along the road
Stayed 2 nights in Sep 2018
Response from Reception Desk on Feb 10, 2019
Gentle customer, we thank you for your valuation and we hope to see you again. Regards.

10/10 Excellent

Briony, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay!!
I was a bit unsure after reading the bad reviews but decided to take these with a pinch of salt! And I’m glad I did as the hotel was absolutely perfect for what we needed. It was close to the centre, only about 20 minutes on the metro which isn’t super easy to navigate. The room was clean and had everything we needed. The pool was fab, clean and a great place to chill out in the sun. The reception staff were also particularly helpful during our stay
Stayed 2 nights in Sep 2018
Response from Reception Desk on Feb 10, 2019
Gentle Briony, we thank you for your assessment, and we are happy that you have spent a nice stay. We hope to see you again. Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Reception Desk on Feb 10, 2019
Gentle customer, we thank you for your valuation, and we hope to see you again. Regards.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
No breakfast Got ripped off for airport transfer service Filthy bathroom, shower leaked onto already damp floor Ghetto area, no safe, graffiti everywhere No bar due to personal reasons No safe No where to get snacks No info given on arrival
Stayed 2 nights in Jul 2018

4/10 Poor

Gill, Romford, Essex

Disliked: Property conditions & facilities
Not up to expectations
Area wise it was close to metro a short ride to the centre of Rome so that was fine. The hotel was a real let down though. Lots of little issues that could easily be addressed but haven’t been; Toilet seat broken and kept sliding off. Cupboard handle came off. Only two hangers. No blankets available when asked only sheets. Room a bit shabby ( paint chipped and peeling on wall and needs paint) Another plug point both sides of bed needed. Shower needs descaling. Fixed shower at one height not ideal. Only one mirror and that’s in bathroom. Biggest issue for me was lack of light, really dismal room even with all lights in and couldn’t see to do make up!! No natural light coming into rooms so need better lighting!! One of the Eve reception men not at all friendly. Others are nice. Cancelled breakfast as was a joke!!!!..... Toaster was a 1980’s sandwhich maker! Fruit on choice was an old banana and old oranges. Other choice was ham, one type of cheese, salami, cucumber all warm. Cornflakes only cereal choice. One type of juice. Coffee machine wasn’t working properly. Dry croissants. WORST BREAKFAST IVE EVER EXPERIENCED! Indoor pool not in use. Outdoor pool ok but needs a clean and unheated.
Stayed 3 nights in Jul 2018
Response from Reception on Feb 11, 2019
Gentle Gill, we thank you for your assessment, and we will take your comments into account to offer a better service to our clients, and not have to live the same situation that you lived. I apologize for what happened. Regards

6/10 Okay

Albi

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018

2/10 Terrible

Ranzy

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible room, filled with mosquitoes, bugs, roaches. Very dirty bathroom. Toilet water tank was dripping and hand held shower was broken. Seems like his hotel never does housekeeping. I will not recommend this hotel to anyone. Above all area is not safe. Pictures on Expedia are not what the rooms actually look like, in real it’s horrible.
Stayed 2 nights in May 2018

6/10 Okay

Amanda, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but weird smell
Hotel is in a hidden location at first my boyfriend and I thought we ended up in the wrong place. Nowhere does it say the strand hotel. However it was a decent hotel rooms were clean but had a weird smell. Overall hotel staff were friendly and really nice. Hotel is near the train station which was very easy to get to downtown Roma and airport by train.
Stayed 1 night in May 2018

4/10 Poor

Dean

Disliked: Room comfort
Tiny hotel
Tiny room, dirty surrounding area. Shower is tiny
Stayed 8 nights in Apr 2018

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as expected.. at all!
When the taxi dropped us off the hotel was hidden on a side road. The neighborhood was a little sketchy at first but soon after we realized it was how ALL of Rome was, it was in the locals area of town and my party and I felt safe when around the area. The hotel is gated and has a nice outdoor entrance with the overwhelming smell of jasmine! The staff when arriving was not friendly he didn't have 2 rooms for us he only had one and he had my days and nights mixed up completely, took a lot of arguing with a language barrier to get it situated. Getting on the elevator to go up to the room showed us the pool was drained and area surrounding the pool was a disaster. The room was a nice size, the balcony was a unexpected plus, the bathroom was horrible, there were no lamp shades on our lamps, the air conditioner didn't work, bathroom was flooded and it wasn't anywhere near as nice as advertised. I requested a new room with working AC, I got upgraded in bed size, but no balcony, no toilet seat, the toilet seat was on the floor, the shower was better, the mirror in the bedroom was shattered and the door where the fridge was supposed to be was hanging off the latches broken and no fridge. After I realized the quality of this hotel was I gave up. There were 2 receptionist one with good english and very kind with suggestions and directions the other with no English and very rude. Overall this was a okay experience as expected the quality of a hotel in rome. Will not recommend or return.
Stayed 4 nights in May 2018

6/10 Okay

Paul, Edinburgh

Liked: Cleanliness
Disliked: Property conditions & facilities
It’s ok. Not great. But ok. It looks like it used to be a nice place that has fallen on hard times.
Stayed 3 nights in May 2018

8/10 Good

Adrian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy hotel for a city break
Brilliant hotel, easy to reach for the historic touristic attractions. Friendly staff.
Stayed 3 nights in Nov 2017

4/10 Poor

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but lack of security on site
There is a lack of security at the level of the ground floor. An outside person broke into our room and stole a backpack. We had 3 single beds. Two were comfortable but the 3rd was not at all. Clean. Pool ok and patio chairs are comfortables. At the desk, they are really helpfull, welcoming and smiling.
Stayed 2 nights in Jul 2017

4/10 Poor

Rita, USA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hard to find in questionable area
Booked room with double beds and told not available. After complaining we're told on would be available next day. There was no safe or refrigerator that was shown on Expedia. The hotel is in an alley and businesses beside it didn't know where it was. The young man at the desk was very friendly and tried to accommodate us. The woman was not.
Stayed 13 nights in Jun 2017