Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Texas

Dirty rooms

Posted Oct 10, 2014
Wonderful setting great hotel. But old dirty rooms with a lot of dust. If you have allergy problems. Don't go there. The rooms need urgently to be renovated. Had to ask to change rooms several times because of allergy. Expensive great hotel but in bad shape.
Comment from Hotel Management
Oct 18, 2014 by elisabetta, Hotel Management
Dear Guest, Thank you for your review. I aplogize for not gaving met your expectations. We appreciate constructive criticism and when made aware during the stay like allergies may I suggest you inform the duty manager Best regards Elisabetta P Assistant to the GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Peterborough uk

Very disappointed no tea/coffee facilities in roo

Posted Oct 2, 2014
Pros: Very plush and friendly staff
Cons: The room facilities as mentioned above.
Location: Close to Trevi fountain .
Very disappointed that there was no iron or tea/coffee facilities in the room.The mini bar was over priced.I also found the breakfast was over priced.Location to far away from the centre of Rome.
Comment from Hotel Management
Oct 7, 2014 by elisabetta, Hotel Management
Dear Guest8 Thank you for your review and for saying our staff if friendly By Italian law we are not allowed to have iron and tea/coffee facilities in the room To compensate for the inconveniences we offer one free cup of coffee/tea per person per day through the Room Service. We also have a free coffee/tea station at the entrance of the breakfast restaurant Best regards Elisabetta P Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in a nice area along the Via Veneto.

Posted Sep 8, 2014
Pros: The rooms were clean and the staff was polite and helpful.
Cons: Nothing, very nice.
Location: The hotel is very close to one of the ancient outer walls of Rome. It is along the wooded Via Veneto.
There are many good places to eat near the hotel and it was easy to get taxis whenever we needed one. Less than ten minutes from the train station and only a block away from the Hard Rock Cafe of Rome. Very close to a large park.
Comment from Hotel Management
Sep 15, 2014 by elisabetta, Hotel Management
Dear Guest Thank you for your review and for mentioning our polite and helpful staff We are indeed privileged with your location on the Via Veneto and the Borghese park Looking forward to welcome you again Elisabetta P PA General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from walsall uk

Westin hotel Rome

Posted Sep 7, 2014
The hotel was lovely the staff very helpful and pleasant. The hotel was central so could walk to most of the sites of rome and beautiful gardens just five minutes away.
Comment from Hotel Management
Sep 20, 2014 by elisabetta, Hotel Management
Dear Guest Thank you for your nice review and for saying the staff is pleasant and helpful; this certainly motivates us Best personal regards Elisabetta P Assistant to the General Manager
Comment from Hotel Management
Sep 9, 2014 by elisabetta, Hotel Management
Dear Reviewer Thank you for your nice comments and for saying our staff is lovely, helpful and pleasant. We look forward to welcome you again Elisabetta P Assistant to the General Manager
3 out of 5
by A verified traveler from caerphilly

Room and location good, but...

Posted Sep 6, 2014
Asked for tea and coffee facilities in room even though we asked, so every cup of tea cost 20 euro.
Comment from Hotel Management
Sep 9, 2014 by elisabetta, Hotel Management
Dear Reviewer Thank you for your comments. Due to the fact that by Italian law we cannot have coffee makers in the room we are now offering complimentary coffee at the restaurant entrance from 07.00am till 10.30am and soon will also offer one free cup of coffee per room per day that can be ordered via the room service. In the meantime I apologize for the inconveniences Elisabetta P Assistant to the General Manager
3 out of 5
Recommended
for Everyone
by Toni from London

Could have been marvellous

Posted May 28, 2014
Pros: Location, friendly staff, beautiful if a bit old fashioned grandeur.
Cons: Needs upgrading. The shower faucet was a bit clogged, a plug was not working. The worse was the theft: unreliable staff and no security system.
Location: Perfect location, near everything: Spanish steps, Piazza Navona, Fontana di Trevi etc and a very helpful concierge.
Very beautiful hotel, superbly situated, close to all the main sites, friendly and helpful staff. It could have been very good. However a tablet left on the bedside table to be recharged was stolen and so were 60 Euros. The staff helped us file a complaint and promised an investigation. But it left a bitter taste to what could have been an absolutely lovely stay!
Comment from Hotel Management
Jun 3, 2014 by elisabetta, Hotel Management
Dear Guest Thank you for your review and for mentionning the friendly and helpful staff. We are still investigating your comments about the missing tablet Best personal regards Elisabetta Pantone PA General Manager
4 out of 5
Recommended
by MR from toronto, ONTARIO canada

Good \hotel

Posted Apr 13, 2014 on Hotels.com
it was good nothning special. The hotel needs to clean the carpets,
Comment from Hotel Management
Jun 14, 2014 by GMWestin Excelsior Rome, Hotel Management
Dear Guest Thank you for mentioning our good hotel and I have tkaen note of your suggestions. Marc L General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Rome in a week.

Posted Apr 12, 2014
Pros: Great hotel and even better staff.
Cons: Be able to purchase Vatican tickets and or train passes at the concierge desk.
Location: Next to Hard Rock and US Embassy.
We had a great time at the Westin Excelsior. First of all, it was a great location. We had a room with two twin beds and we have a small child. We requested a roll away bed and they set it up for no additional charge. It was the same with internet in the room. It was free in the lobby but the staff provided us with the code to obtain internet in the room.
Comment from Hotel Management
Oct 18, 2014 by elisabetta, Hotel Management
Dear Guest Happy to read thay you enjoyed your stay due the location and the room and facilities. Looking forward to welcome you again Elisabetta P. PA to the General Manager
4 out of 5
Recommended
for Families
by t from london

Nice hotel 10 minute walk to metro

Posted Apr 11, 2014
Pros: Beautiful reception area and pool and gym. Free Wifi in reception.Room very comfortable. More reasonable prices for cappuccino and breakfast close by!
Cons: Mixed feedback on concierge - some were very good but some of them just gave us incorrect information for example on how to get a Roma pass.
Location: Borghese park on doorstep, 15 minute walk trevi fountain, possible to walk to Spanish steps. We actually did walk back from colosseum with 8 year old!
We had an enjoyable trip. Good balance of seeing sights and enjoying the hotel facilities. The hotel had an amazing decor and grand reception area where it was great to chill out and have a drink or just browse the free wifi to decide on the next day's events. Swimming pool which was indoor is great but is small so if busy could imagine May not be as enjoyable. Warning for young kids -pool is 4ft deep all the way round so bring arm bands!
Comment from Hotel Management
Oct 18, 2014 by elisabetta, Hotel Management
Dear Guest Thank you for your revied and for mentioning the amazing decor of our 108 years young hotel Elisabetta P PA to the General Manager
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Tremendous disappointment

Posted Jan 14, 2014 on Hotels.com
This Hotel Needs a major overhaul. The rooms felt dirty. I wonder the last time they shampooed the rugs. It is amazing that a Westin Hotel has such poor television in this day and age. They are looking to sell you movies instead of having some television shows other than the news. The quality of the food and the prices are outrageous. I have been going to the hotel for 40 years and I will never go back.
Comment from Hotel Management
Jun 14, 2014 by GMWestin Excelsior Rome, Hotel Management
Dear Guest Thank you for your comments. I apologize for not having met your expectations and for having disappointed you. I have taken good note of your points so we can improve in them Best regards Marc L General Manager