Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Toni from London

Could have been marvellous

Posted May 28, 2014
Pros: Location, friendly staff, beautiful if a bit old fashioned grandeur.
Cons: Needs upgrading. The shower faucet was a bit clogged, a plug was not working. The worse was the theft: unreliable staff and no security system.
Location: Perfect location, near everything: Spanish steps, Piazza Navona, Fontana di Trevi etc and a very helpful concierge.
Very beautiful hotel, superbly situated, close to all the main sites, friendly and helpful staff. It could have been very good. However a tablet left on the bedside table to be recharged was stolen and so were 60 Euros. The staff helped us file a complaint and promised an investigation. But it left a bitter taste to what could have been an absolutely lovely stay!
Comment from Hotel Management
Jun 3, 2014 by elisabetta, Hotel Management
Dear Guest Thank you for your review and for mentionning the friendly and helpful staff. We are still investigating your comments about the missing tablet Best personal regards Elisabetta Pantone PA General Manager
4 out of 5
Recommended
by MR from toronto, ONTARIO canada

Good \hotel

Posted Apr 13, 2014 on Hotels.com
it was good nothning special. The hotel needs to clean the carpets,
Comment from Hotel Management
Jun 14, 2014 by GMWestin Excelsior Rome, Hotel Management
Dear Guest Thank you for mentioning our good hotel and I have tkaen note of your suggestions. Marc L General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Rome in a week.

Posted Apr 12, 2014
Pros: Great hotel and even better staff.
Cons: Be able to purchase Vatican tickets and or train passes at the concierge desk.
Location: Next to Hard Rock and US Embassy.
We had a great time at the Westin Excelsior. First of all, it was a great location. We had a room with two twin beds and we have a small child. We requested a roll away bed and they set it up for no additional charge. It was the same with internet in the room. It was free in the lobby but the staff provided us with the code to obtain internet in the room.
Comment from Hotel Management
Apr 15, 2014 by elisabetta, Hotel Management
Dear Guest Happy to read thay you enjoyed your stay due the location and the room and facilities. Looking forward to welcome you again Elisabetta P. PA to the General Manager
4 out of 5
Recommended
for Families
by t from london

Nice hotel 10 minute walk to metro

Posted Apr 11, 2014
Pros: Beautiful reception area and pool and gym. Free Wifi in reception.Room very comfortable. More reasonable prices for cappuccino and breakfast close by!
Cons: Mixed feedback on concierge - some were very good but some of them just gave us incorrect information for example on how to get a Roma pass.
Location: Borghese park on doorstep, 15 minute walk trevi fountain, possible to walk to Spanish steps. We actually did walk back from colosseum with 8 year old!
We had an enjoyable trip. Good balance of seeing sights and enjoying the hotel facilities. The hotel had an amazing decor and grand reception area where it was great to chill out and have a drink or just browse the free wifi to decide on the next day's events. Swimming pool which was indoor is great but is small so if busy could imagine May not be as enjoyable. Warning for young kids -pool is 4ft deep all the way round so bring arm bands!
Comment from Hotel Management
Apr 15, 2014 by elisabetta, Hotel Management
Dear Guest Thank you for your revied and for mentioning the amazing decor of our 108 years young hotel Elisabetta P PA to the General Manager
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Tremendous disappointment

Posted Jan 14, 2014 on Hotels.com
This Hotel Needs a major overhaul. The rooms felt dirty. I wonder the last time they shampooed the rugs. It is amazing that a Westin Hotel has such poor television in this day and age. They are looking to sell you movies instead of having some television shows other than the news. The quality of the food and the prices are outrageous. I have been going to the hotel for 40 years and I will never go back.
Comment from Hotel Management
Jun 14, 2014 by GMWestin Excelsior Rome, Hotel Management
Dear Guest Thank you for your comments. I apologize for not having met your expectations and for having disappointed you. I have taken good note of your points so we can improve in them Best regards Marc L General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great location

Posted Jan 8, 2014
Room was lovely, 5-10 mins from Spanish steps Breakfast was delicious, cappuccinos, hot chocolates no extra charge, freshly cooked omlettes. 22 euros per adult and 11 euros under 18s. Good value when you see the cost of other establishments to eat. With all the walking you need a good start yo day. I would definitely stay again. My two complaints would be that the pool is very small and the jacuzzi is linked to the pool so it is quite cool in temperature. I went in it once during my 4 night stay and never wanted to again. One of the reasons I booked this horel was so I could have a long soak on the jacuzzi after a days site seeing. The restaurants in Rome are very hit and miss some extortionate in price done dreadful good and I would if expected the hotel to recommend sone really nice establishments , sadly there choice was quite poor. Taxi tip, if you haven't been to Rome before the tacifier cost if set at 48 euros, so fin tier hotel book it for 160. Euros. When you arrive at the airport go to the taxi rank don't get a taxi inside from one of the touts try really overcharge.
Comment from Hotel Management
Jul 26, 2014 by elisabetta, Hotel Management
Dear Guest, Thank you for your review. We are glad that you enjoyed our location and our restaurant service. However, we are really sorry to learn that we were not able to entirely meet your expectation with our Pool area and the service offered by our Concierge. Be assured that we your comments have not remained unnoticed and corrective action have been taken. We always encourage a positive and helpful approach and wish to apologize most sincerely if on this occasion, you have experienced a different perception. We look forward to welcome you back to the Westin Excelsior Rome to extend our best care and attention. Thank you once again for taking the time to share your feedback with us. Best Regards, The Hotel Management
2 out of 5
by A verified traveler from Athens

Hotel in Rome centrally located

Posted Jan 6, 2014
Pros: the location.
Cons: see above.
Location: Spanish steps and and shopping area are not far away. Also a nice bif park is close.
Location of the Hotel was good. However the price/value ratio was very disappointing. The Hotel is quite old. The quality of the Bed was bad, resulting in repetitive pain of our backs every morning and thereafter. The SPA was small, dirty and staff was pretty ignorant. Since the SPA was the main reason for picking this Hotel we were overoll disappointed.
Comment from Hotel Management
Jul 26, 2014 by elisabetta, Hotel Management
Dear Guest, Thank you for taking the time to review your recent visit to the Westin Excelsior Rome. We are so delighted that you appreciated the location of our property. We regret to learn about your disappointments. As you mentioned, the hotel is an historical property, a restoration plan together with the Academy of fine Arts is already in place to preserve the allure and d├ęcor of this Grand Dame. We are really concerned to hear that our SPA did not entirely meet your expectations especially in terms of service of the staff and we sincerely apologize for what seems to be an improper attitude. We really do pride ourselves on the service we deliver here at the Westin Excelsior and appreciate you bringing them to our attention. Please rest assured that every of your constructive criticisms have been discussed with the Executive Team and that corrective action will be taken to rectify the situation. We hope that you will allow us to another opportunity to improve your impression of us on your next trip to Rome. Thank you once again for your time. Sincerely Yours, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Dec 6, 2013
Pros: The location,very clean!
Cons: Breakfast was 40 euro room service at 5;30 am.We had to get up early for pompei tour and this was only available at this hour.Orange juice,buns
Location: Spanish steps are close! Walk and who knows what quaint shop or cafe you'll find!
First time to Italy and we were very impressed with this hotel.It was our 20th wedding anniversary and the hotel staff treated us like royalty! We asked for a room with a balcony and was upgraded to a huge suite on the top floor facing the main street with a beautiful view of St.Peters Basilica! They also gavels free WiFi ,normally its 15 euro a day! The took care of tour arrangements aswell. The room was very clean and bed so comfortable! Turn down service at night was wonderful! On top of everything they sent up a complimentary bottle of champagne ! The music from the restaurant across the street was very romantic at night as we left the balcony door open to listen to it! But if you wanted quiet just keep the door closed! Perfect location,My husband and i walked everywhere.Spanish steps ,Panthion ect...We felt very safe but were quite aware of pick pocket threats!
4 out of 5
Recommended
by Sean from USA, GA

The rooms need to be updated..

Posted Nov 13, 2013 on Hotels.com
The room needs new carpet,wall paper and new pluming fixtures.