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Reviews of Tolentino Suites

2 out of 5
Tolentino Suites
Via San Nicola da Tolentino 50, Rome, RM

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 62 reviews" "
Rating 8 - Good. 17 out of 62 reviews" "
Rating 6 - Okay. 8 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service Great location Not good: Shower You need to walk with 5 different keys to open the doors
Stayed 6 nights in Dec 2019
Response from b on Jan 29, 2020
Dear guest, thank you for your excellent review. Best regrads General Manager Barbara F

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Good location, free breaky, good sized room, cheap
Joey was really friendly and helpful. He allowed us to check in at 10am which was amazing! It is a small hotel with only around 4 rooms. The plus sides - good location! Close to trevi and spanosh steps. Free breakfast if you ask for the gold card for the cafe around the corner. Resonable bed. And FREE avail champagne which was lovely. Cleaned bedroom every day! & The price was incedible! Down sides- building is old so you can hear neighbors and people walking at all times, i would suggest to joey to add another door to avoid the noise from hallway. Our shower was also terrible, luke warm and spraying everywhere! And it broke in the middle of my shower (joey to the rescue straight away :) ) Regardless i was happy we stayed 5 nights and saved a fair bit of money as other hotels in the area were so expensive! Thank you Joey. If these few thinga got fixed it would extra amazing.
Stayed 5 nights in Dec 2019
Response from b on Dec 22, 2019
Dear Jessica, thank you for your review, we are glad that you enjoyed all our services and location. The inconvenience of the shower thanks to your report was immediately resolved. Best regards. General Manager Barbara F

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
excellent location , really helpful staff. room was clean and large
Stayed 1 night in Sep 2019
Response from barbara on Sep 25, 2019
Dear Angela, thank you for your excellent review, we hope to accommodate you again. General Manager Barbara F

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgustingly filthy & dirty room
We checked in at Tolentino Suites in Rome, Italy on 06/10/19 & encountered several problems: -Mold in air conditioner. -Air conditioner didn’t cool down. Improved somewhat after sending an email. -Rubber mat in the shower was filthy. Tub was clogged & therefore was filling up with water after only a few minutes in the shower. -Shower head kept spraying all over the floor, making it a slippery mess. -One of the hinges holding the lid on the toilet was broken. -Air conditioner is behind a long curtain that blocks the air flow to the room. What options does anyone have? Open the curtain & loose privacy & have a room full of light at night time or block the air flow? See pics. -Breakfast is a SCAM. You can choose only 3 items: 1 tiny juice, 1 coffee, and (1 croissant, or 1 yogurt, or 1 cereal) & coffee. This is NOT “Gold breakfast”. *If you want to eat one more item, it costs extra. If you want to eat 2 extra items you pay even more. - Trash in the trash cans are not picked up daily, they are cleaned whenever. - Room & bathroom are not clean, the floors were sticky & the room smelled weird. - Safe box is worthless. It has a regular key & for sure the hotel has a master key. Our passports, electronics, money, cards were NOT safe. - Entrance to the building speaks for itself. - Internet is worthless There is nobody onsite. One man operation, you are lucky if your call/email is answered. NEVER AGAIN in this place.
Stayed 5 nights in Jun 2019
Response from b on Jul 10, 2019
Dear guest, We are very sorry for your comments on our structure, but I assure you that in terms of cleanliness and safety of our guests, we are very scrupulous for all our customers. However for any other problem you have encountered you could have communicated it to our staff and we would have solved it immediately during your stay. Sincerely General Manager Barbara F

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay would highly recommend
My boyfriend and I booked a room last minute due to missing our flight and needed somewhere relatively cheap to stay. We looked online and found Tolentino Suites and were shocked looking at the pictures at how cheap the room was plus it included free breakfast for two and a complimentary bottle of sparkling wine! When we arrived we were greeted by a male employee who was immediately so friendly, polite and helpful and showed to our room which met our expectations with cleanliness and all amenities we would need. A big plus was also the location which was so central in the city! If we return to Rome we will most definitely stay at Tolentino Suites again !
Stayed 1 night in Apr 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value (location, cleaness, metro, low room rate)!
Location, location, location + Value! Loved the complimentary breakfast at a cute local cafe!
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2018

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I enjoyed our stay here at Tolentino Suites! It was quiet, charming, and a great location near the center of Rome! Major sights, shopping and tons of dinning choices are within walking distance. The metro is around the corner making it easy to get around to other parts of Rome or to Termini Station. The room was clean but a bit small. The size of the room did not matter however since we were gone during the day taking in all the sights. It had everything we needed including Wi-Fi. The staff was friendly and helpful. They helped arrange a taxi for us and all our luggage to the airport.
Stayed 3 nights in Jun 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolentino Suites is my place to stay in Rome!
Very centrally located property. Very secure also; 4 keys to get in - that I like! Joey is very attentive, like a papa bear. I will sty there again and again. Thank you.
Stayed 3 nights in Jun 2017

8/10 Good

jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and quite location
:)

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service
Best stay in Rome
Staying at Tolentino Suites was great because of Joey. Joey Tejada is the best host ever.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival our host Joey gave us a very informative introduction to Rome. He was friendly and made himself available at any time! The room was comfortable and clean in a quieter street. We had no issues at all. We enjoyed the breakfast in the room before heading out for our day. The location was great easy to walk where we wanted to go or catch the metro.

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!
My husband and I stayed at this hotel for one night. Joey was extremely nice and accommodating. The hotel is in a great neighborhood but lacks the noise. Joey delivered breakfast to our room at a time of our choosing. It was an overall wonderful place to stay in Rome. We look forward to returning.

10/10 Excellent

Cesar C. , London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay in the heart of Rome!
My wife, 3 year old daughter and I stayed here this past week. Great, central location. Steps from the Barberini metro station. A 10 minute walk to the Trevi Fountain and the Spanish Steps. 2 metro stops from Termini station. The hotel room was beautiful with a very rustic feel. Joey was very welcoming and helpful. We felt at home and will definitely stay here again the next time we are in town.

10/10 Excellent

Yvonne, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed & Breakfast Delight
I loved being in the midst of a residential building and feeling like a local. Even though the location is a little far for walking to any major sights, there are 2 Metro stations just down the block that can connect you to anywhere you need to go. Joey, the receptionist extrodinaire, was excellent and always readily available to assist us with any needs. Spacious room and bathroom and nice furnishings throughout.

10/10 Excellent

Marcus Bauer, Geneva, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming accomodation in the heart of Rome
Very charming appartement in the city centre located very closely to many sights such as Spanish Steps, Trevi Fountain. Lots of nice restaurants in the area and shopping opportunities at the Corso. Very friendly staff and the rooms are clean and calm with good comfort. Due to the optimal location, it is the perfect stay for a long weekend trip to Rome. The price is not cheap but rather fair in comparison to hotels which offer a similar comfort in that area.

10/10 Excellent

C&M, Warsaw/Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money!
Central and silent location, spacious and pleasant room ("suite"), the only thing to improve: breakfast was too Italian :-) meaning too little choice. Cold cut, some cheese or egg would be nice to have. Breakfast is served to the room. We will try to book ourselves again to this place next time!

8/10 Good

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location away the Roman noise
Pros: location, style, service, cleanliness - Cons: unreliable internet connection, internal sound insulation could be better

8/10 Good

Gilad, Haifa, Israel

Liked: Cleanliness, staff & service, room comfort
great location, to travel all over rome
the location is great, and the hotel was worth every penny only because of that fact, the room was very clean and the hotel is very well kept. however the breakfast is minimal and there is not much to eat. the hotel is located on the second floor and there is an old open elevator to it. there is no lobby. only a hallway between the rooms. it was a great deal of fun. but in the morning you could hear through the wooden ceiling the neighbors from upstairs walking. if you want sleep in late, you couldn't. overall if you want to get up early and walk all over Rome, this is the place for you.

8/10 Good

TIZIANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from b on Jan 27, 2020
Hi Tiziana, thank you for your excellent review. We hope to accommodate you again. Best regrads General Manager Barbara F

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un encanto de hotel.
Nos ha encantado el hotel, muy céntrico y muy limpio, realmente merece la pena.
Stayed 4 nights in Jan 2020
Response from b on Jan 27, 2020
Hi Jose, thank you for your excellent review. We hope to welcome you again to the Tolentino Suite. Best regrads General Manager Barbara F

4/10 Poor

Alain

Liked: Cleanliness
Disliked: Staff & service, room comfort
Décevant : le lit est trop court, il est annoncé comme lit double alors que ce sont deux matelas simples, peu confortables, accolés l'un à l'autre; pas de réception; départ à 10:30; le petit-déjeuner qui n'en est pas un puisqu'il n'y a pas de salle pour le prendre, vous recevez un bon pour aller dans un bar à proximité où on vous sert un "cornetto", un café et un mauvais jus d'orange en brique. Point positif néanmoins la jeune femme pleine de bonne volonté qui vous accueil et la propreté.
Stayed 1 night in Nov 2019
Response from b on Nov 5, 2019
Dear guest, your review disappoints us. I believe that it is due to the fact that you thought you had booked a hotel, but for your own admission at check-in, you did not read that it was a Guest House. I would like you to notice that you, taking advantage of a special offer only 38 euros, you could stay in a room in a luxury establishment in the historic center of Rome with every kind of comfort, with a double bed with regular measurements hand finished with an Italian design leather headboard (there are no short beds !!) , with breakfast served in the bar below with a wide selection and with products of excellent Italian quality and welcomed at the reception by qualified personnel as you point out. General Manager Barbara F

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Josefa

Liked: Staff & service, property conditions & facilities, room comfort
Muy a gusto en este alojamiento!!!
El hotel lo que son las habitaciones muy bien, ideales para descansar después de un día agotador, habitaciones amplias, silenciosas y muy calentitas, para mi gusto le falta un poco de limpieza, el chico que se encarga de gestionar la estancia es encantador y te lo facilita todo al maximo, gran profesional la verdad que ojalá todo el mundo fuese como el, en general es un alojamiento al que volvería y recomendaría, nuestra suite era la venetto, muchas gracias por todo, una cosa que se me pasa y que me resulta muy cómoda y más sin vas con un niño como es mi caso te gestionan la recogida del aeropuerto tanto cuando llegas como cuando te vas y a muy buen precio mejor que los taxis.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
gentilezza dello staff vs odore di cucina
La suite non ha il parquet a terra ma uno squallido pavimento coperto di tappetini altrettanto tristi. Il bagno e minuscolo. La pulizia non è il massimo, ma quello che è intollerabile è la puzza di cucina che pervade l'ambiente. La colazione si fa al bar in strada.
Stayed 1 night in Nov 2018
Response from barbara on Nov 29, 2018
Siamo spiacenti per i suoi commenti che evidenziano come non abbia apprezzato un pavimento in autentico travertino, pietra dell’antica Roma utilizzata in gran parte dei monumenti storici della città. Inoltre trovo difficile capire come possa aver sentito odore di cucina dato che, come lei stesso dice chiaramente, la colazione viene servita al bar sottostante. Distinti saluti. General Manager Barbara

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Le foto sono piu belle di quello che si trova
Le foto del sito non rappresentano adeguatamente l'offerta della camera. Sembra lussuosa ma non lo è. La camera è piccola e molto stretta, quasi clausrofobica. Il bagno è appena sufficiente, con la doccia con muffa sulle pareti. Usano prese non a norma per alimentare gli accessori elettrici.
Stayed 2 nights in Oct 2018
Response from barbara on Nov 2, 2018
Caro cliente, siamo spiacenti per la sua recensione, ma la camera è esattamente come nelle foto, peraltro le sue dimensioni sono di 16 mq, quelle del bagno di 4 mq e l’impianto elettrico è certamente a norma di legge. Non vorremmo che la sua recensione fosse dovuta al fatto che provando a cancellare per suoi motivi personali la prenotazione durante il soggiorno voleva essere rimborsato, mentre la tariffa da lei scelta era una tariffa scontata perché non rimborsabile. Lascio ai nostri clienti giudicare la sua recensione. General Manager Barbara F

10/10 Excellent

DAHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
분위기 좋은 곳!!
위치도 괜찮고 방도 고져스 한 분위기 :) 5월에 갔는데 약간 추웠어요~ 욕실이 좁지만 방은 유럽치곤 넓은편이고 짐 놓을 공간도 충분해서 3명이서 써도 될만큼 넓었어요~ 요즘 지어진 곳은 아니라 엄청 깨끗하진 않지만 가성비 좋은 호텔 입니다. 재방문 의사 있어요~
Stayed 1 night in May 2018

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Τέλεια διαμονή
Κεντρική περιοχή σε απόσταση βαδίσματος από Fontana di Trevi και Spanish Steps. Εύκολη πρόσβαση διπλά σε σταθμό μετρό και αρκετές γραμμές λεωφορείων σε ένα ήσυχο δρόμο. Μια παλιά οικοδομή με ασανσέρ στο 2ο όροφο. Ευγενικό το προσωπικό και μας έδωσε οδηγίες για την περιήγηση μας. Καθαρό δωμάτιο, μάλλον μικρό, αλλά πλήρως εξοπλισμένο (προϊόντα μπάνιου, παντόφλες, βραστήρας με είδη ροφημάτων και δώρο μπουκάλι κρασί). Το πρωινό σερβίρεται σε φούρνο καφετέρια στο ισόγειο του κτιρίου και τις Κυριακές στο δωμάτιο. Είμαι απόλυτα ευχαριστημένος από τη εκεί διαμονή μου
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe endroit tres bien situe
Nous avons ete tres satisfaits du sejour. L'endroit et la chambre etaient tres agreables et le personel a ete super. Il y a enormenent de choses accessibles a pied et le metro est juste a cote, vraiment une tres bonne adresse.
Stayed 3 nights in Jan 2018

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
consigliato!
ottimo. consigliato. gentilezza, professionalità, simpatia. posizione comoda in centro.

8/10 Good

Hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔이라기 보단 B&B에 가까움.전반적으로 만족
바르베니니역에서 5분도 안걸리는 곳에 위치하고 있고 트레비분수까지 걸어서 다닐 수 있으며, 좀 부유한 동네 분위기여서 전혀 위험하지 않았습니다. 방은 콜로세움 방이였나 그랬는데 상태는 사진에서 보던것과 큰 차이 없었고, 생각보다 널찍해서 마음에 들었습니다. 욕실도 넓고 따뜻한 물도 잘 나왔고 바디워시같은 용품도 제공되어 편리했습니다. 주인분도 매우 친절하고 좋았습니다. 비가 온다고 알려주시며 친히 우산도 빌려주었습니다. 두가지 안좋은점이 있었는데 첫번째는 바로 옆방이 식당인지 뭔지는 잘모르겠지만 이틀 숙박 내내 초저녁 6시?부터 밤 거의 12시 넘어까지 시끄럽게 떠들고 웃고 노는 외국인 소리에 피곤해서 푹쉬고 싶었는데 그러지 못하고 좀 짜증이 났고, 두번째는 둘째날 아침 욕실 문을 열었는데 욕조 옆 발수건 쪽에서 작은 검은 벌레 3마리를 목격해서 죽였습니다ㅜㅜ 어디서 들어온건지 원래 있던건지 모르겠지만 놀라서 캐리어는 항상 잠그고 다녔고 침대에 누울 때도 꼭꼭 확인했습니다ㅜㅜ 이것 외에는 모두 만족스러웠습니다.
Stayed 2 nights in Oct 2017

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sistemazione ideale
Camera pulita, personale gentile e disponibile. Posizione ideale

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Ei hotelli vaan B&B!
Iltahämärällä saapuessa todella vaikea löytää perille. Ei näkyvää hotellikylttiä tms. Ainoastaan maininta ovenpielessä. Ei tietoa, miten pääsee sisälle, onneksi paikalle sattui toiset turistit, jotka opastivat. Sivustolla mainostetaan hotellina. Jälkikäteen vahvistuksista kävi ilmi, että kyseessä on B&B tasoinen majapaikka. Vaatimattomuuteen/ rappukäytävän rähjäisyyteen yms tottui nopeasti, eikä huoneessa tullut montaa tuntia oleskeltua. Sijainniltaan hyvä, koska oli kävelymatkan päässä lähes kaikista merkittävistä nähtävyyksistä. Metroasema nurkan takana. Lähettyvillä melko paljon ravintoloita, joista söimme vain yhdessä ja petyimme erittäin pahasti.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Κεντρικό και καθαρό ξενοδοχείο
Πολύ καλό ξενοδοχείο, σε πολύ κεντρική τοποθεσία. Πλούσιο πρωινό δυστυχώς όμως περιλαμβάνει μόνο γλυκά. Το προσωπικό ευγενέστατο και πάντα πρόθυμο να δώσει πληροφορίες κάτι που μας βοήθησε πολύ!

10/10 Excellent

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura e soggiorno eccellente!!!
Struttura e soggiorno eccellente!!! Personale, pulizia, confort e posizione davvero ottimi

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellente!!!
Staff cordiale e competente , camera grande e pulita, posizione a due passi da via Veneto è piazza di Spagna. Eccellenteeee !!!!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Perfetto - se non ti danno fastidio i rumori
Joey e' molto simpatico, gentile e disponibile. La camera era pulita e ben arredata. L'aria condizionata funzionava molto bene ma l'aqua fredda/calda per la doccia non era costante quindi esperienza doccia poco piacevole. La colazione in camera molto simpatica. I serramenti sono tutti nuori TRANNE le porte delle camere che anche se belle e vecchie fanno passare ogni rumore possibile immaginabile dal corridoio quindi privacy quasi zero. Avrei dato 5 se non fosse per questo.

10/10 Excellent

Floriane, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Un séjour très agréable ! Je recommande sans hésiter ! Joey se montre disponible et à notre écoute

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

eyal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tolentino suits is quite nice place
Joe was great- helping with all we need. The room is quite small but look very nice and clean Location is the best, beds are little uncomfortable, breakfast is very very simple,but frash. .All in all very nice stay

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Niels

Liked: Cleanliness, staff & service, property conditions & facilities
Centrum af rom.
Et rigtig fint B&B, på værelset er køleskab et stort +. Det område som det ligger i er så centralt som det kan blive, man kan gå rundt til alt inde for 20 min...

10/10 Excellent

fabrizio , roma/milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al centro della città
Camera molto bella ampia e curata e molto pulita personale molto gentile e sicuramente molto comodo perché vicinissimo a tutto.. Buono anche il servizio colazione..

6/10 Okay

Yang Kuang, sao paulo

Excelente localização e ótimo custo x beneficio.
Hotel localize-se no centro perto do metro Barberini, excelente localização. Recepção atencioso, eu voltaria pela localização e custo x benefício.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dette var ikke et hotell i våre øyne.
Utrolig hyggelig og serviceinstilt eier, MEN mørkt og trist rom, gammelt og loslitt og fryktelig lytt med utette dører. Kjempe skuffende at det ikke var noen form for frokostsal, ikke hyggelig å spise på rommet. MEN Roma er en flott by.

10/10 Excellent

Liselotte, Nässjö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect appartment for two
Excellent appartment at a very nice location 2 minutes walk fr.o.m. Spanish stairs. Could not be better!