Exterior

Reviews of Best Western Garden Villa Inn

2.5 out of 5
Best Western Garden Villa Inn
760 NW Garden Valley Boulevard, Roseburg, OR

Reviews

8.0

Very Good

Rating 10 - Excellent. 393 out of 974 reviews" "
Rating 8 - Good. 327 out of 974 reviews" "
Rating 6 - Okay. 142 out of 974 reviews" "
Rating 4 - Poor. 73 out of 974 reviews" "
Rating 2 - Terrible. 39 out of 974 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. My room very comfortable. Complimentary sandwiches available at check-in!
Stayed 1 night in Apr 2024

6/10 Okay

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
The people next to us kept us up till after 4 am.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Chad, We're sorry to hear about your experience. We recommend reaching out to the hotel management for further assistance with this matter. Your comfort is important to us, and we apologize for any inconvenience caused.

6/10 Okay

Judy, Sacramento

Disliked: Property conditions & facilities
The area is noisy, out dated, transient activity, hard pass.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Judy, We're sorry to hear about your experience. Guest feedback is valuable for our improvement efforts. If you have any further details to share, please don't hesitate to reach out to our management team. Thank you for bringing this to our attention.

10/10 Excellent

Ann L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely one night stay. Walked over to Michael's and we walked to dinner. Staff was wonderful, especially the young man at the desk he showed up just in time to carry my suitcase up the stairs.❤️
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Ann L.,We are delighted to hear that you had a pleasant stay with us and enjoyed our convenient location. Our team strives to provide excellent service to all our guests. Thank you for sharing your feedback, we hope to welcome you back again soon.

10/10 Excellent

Harold

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great brewery close "TwoShy"
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Harold,We're delighted to hear you enjoyed the nearby "TwoShy" brewery during your stay. It's wonderful to know our location was convenient for you to explore the local attractions. We appreciate your feedback and hope you had a memorable experience in our hotel.

6/10 Okay

gary

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff very polite & working hard. The facility is becoming run down & needs lots of work to refresh it. Room was clean but in tired shape.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello gary, Thank you for acknowledging our dedicated staff. We appreciate your feedback on the condition of the facility and room, as we are constantly working to improve our guest experience. Your comments will be shared with the appropriate teams for further evaluation and possible enhancements.

4/10 Poor

Joost

Check in time was 3:00. Room not ready until 4:30 due to staff shortage.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Joost, We apologize for any inconvenience you experienced with the delayed check-in. Thank you for your understanding during this unexpected situation. Your feedback is important in helping us improve our services for future guests.

10/10 Excellent

Manuel

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Manuel,We are delighted to hear that you had a wonderful stay with us! Please feel free to reach out if there is anything further we can assist you with.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to spend the nigth during a long trip.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Carlos,We are delighted to hear that our hotel provided a comfortable stop during your journey. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future to enjoy another relaxing stay.

10/10 Excellent

David

Business traveler
Great
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello David,Thank you for sharing your feedback with us. We appreciate your kind words and are pleased to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Lynne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was the best out of the ither 4 hotels we stayed at.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Lynne, We are delighted to hear that you enjoyed our breakfast offerings more than those at other hotels. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another satisfying stay with us.

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an awesome stay. Friendly, safe and quiet. I have nothing bad to say about this property. I will definitely mark this spot down and will stop again for future travels.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Angela,We are thrilled to hear that you had a wonderful experience during your stay with us. It's fantastic to know that you found our property to be friendly, safe, and quiet. We appreciate your positive feedback and look forward to welcoming you back on your future travels.

10/10 Excellent

Kuang

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Kuang,We are thrilled to hear that you enjoyed your stay with us! If you have any more comments or suggestions, please don't hesitate to contact us. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello JOHN,We are pleased to hear that you found our hotel clean and comfortable. We value your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, comfortable bed.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Nancy,We are delighted to hear that you found our hotel to be friendly and clean, and that you had a comfortable stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the cleanliness were very good!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello dave,Thank you for your positive feedback! We take pride in our attentive staff and high standards of cleanliness. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean quiet and convient for our stay.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Richard,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our property clean, quiet, and convenient. Your satisfaction is extremely important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello SCOTT,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon for another fantastic stay.

8/10 Good

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older BW. Beds were comfortable. Time for upgrades.
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Michael,Thank you for your feedback and for highlighting the comfort of our beds. We appreciate your suggestion for upgrades and will take it into consideration for future improvements. We strive to provide a pleasant experience to all our guests.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a good experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Joe,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Ghousia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very conveniently located, everything is around
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Ghousia,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are glad to hear that our convenient location met your needs and provided easy access to nearby amenities. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

David

Stayed 2 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello David, We're sorry to hear that your experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can address any issues you encountered during your stay. We value your feedback and strive to improve our services for future guests.

4/10 Poor

mandana

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello mandana, We're sorry to hear that your experience at our hotel was not up to your expectations. We encourage you to reach out to us directly with any specific feedback, so we can address any issues you may have encountered. We appreciate your stay and hope to have the opportunity to serve you better in the future.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Cheryl,We appreciate you taking the time to share your rating with us. We're glad to hear that you had a positive experience during your stay at our hotel. If there is any additional feedback you would like to provide, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Hi Friends, your property is so well run. Ana, who checked us in last night, was welcoming and friendly. The room was very clean, as are the grounds and common areas. Breakfast is a cut above too. We would stay here again without hesitation. Happy Holidays to all. Kim, Doug and Barkly x
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Kim,Thank you for your kind words about our property and our outstanding team member, Ana. We are thrilled to hear that you found our rooms, grounds, and common areas to be clean and well-maintained. It's always a pleasure to know that our guests had a enjoyable breakfast experience as well. We appreciate your support and look forward to welcoming you back in the future. Happy Holidays to you too!

8/10 Good

Joni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Joni,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Dane

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The property was in good condition. Convenient location. Wish they had queen beds not doubles.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Dane,Thank you for your feedback! We're delighted to hear that our staff provided excellent service and that you found our property in good condition. We appreciate your suggestion regarding the bed size and will take it into consideration for future improvements. We hope to welcome you back on your next visit.

8/10 Good

Markus, Blue River

Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Markus, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Nicola

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Nicola, We appreciate you choosing our hotel for your stay. If you encountered any issues during your time with us, please don't hesitate to reach out to us directly. We value your feedback and would like the opportunity to address any concerns you may have had.

6/10 Okay

Lester D

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good basic motel
Older & my room was handicapped with strange layout. Bath depart from toilet & sink. TV in sitting room didn’t work. Sink stopper inop. Needs some maintenance & upgrades
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Lester D,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the layout and maintenance of the room. We apologize for any inconvenience caused by the inoperative TV and sink stopper. We value your input and will take it into consideration as we continue to make improvements to our hotel.

8/10 Good

Meisam

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay, everything was fine except the heater which was noisy and improperly located in the room.
Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Meisam, Thank you for choosing to stay with us and sharing your feedback. We apologize for any inconvenience caused by the noisy heater. We appreciate your patience and understanding during your stay. Please know that we will take your comments into consideration for future improvements.

4/10 Poor

Daphne

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed at this location based on previous reviews from Expedia members. I can not recommend this place or location. Its located off highway 5 however you need to drive though alley adjoined with gas station. The pictures Expedia publish are not accurate of how this establishment really looks outside or inside. Look elsewhere for your recommendations.
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Daphne, Thank you for sharing your feedback with us. We apologize if the location did not meet your expectations. We appreciate your comments and will use them to improve our guests' experience. We understand that each traveler has specific preferences, and we encourage guests to thoroughly research and view multiple sources when making a decision.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Jeffrey,We are thrilled to hear that you had an exceptional stay at our hotel! Your satisfaction is our top priority, and we are delighted to have met your expectations. We hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us if you have any further feedback to share.

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
This property is old and tired and in desperate need of work. It’s ok to be old but the bedding is a low quality polyester spread over a thin prison blanket and a top sheet. If you like a cold room and a warm bed you’re out of luck. The cleaning staff did the best they could with what they have. Everything is old and smells old. The guy at the front was nice enough. All in all the worst value for a hotel that I’ve had in a long time. It should be priced at the lowest level and then I wouldn’t stay there but others might feel that they at least had a bed under a roof and didn’t have to overpay
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello John, Thank you for sharing your feedback with us. We appreciate your comments regarding the age of the property and bedding quality. We value the efforts of our cleaning staff in maintaining cleanliness. We apologize if the experience did not meet your expectations. We continuously strive to improve and will take your comments into consideration.

10/10 Excellent

Jagdish

Liked: Staff & service
A very good Thai restaurant right next door.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jagdish,We appreciate your feedback regarding the nearby Thai restaurant. It's great to hear that you enjoyed the dining options in the area during your stay. We always strive to provide a convenient and enjoyable experience for our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

ELI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello ELI,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We regret that our hotel fell short of your expectations and we'll take your feedback into consideration for future improvements. Please feel free to reach out to our management team directly regarding any outstanding concerns you may have.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Thomas,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Charles, Redding

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here often and will continue to do so.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Charles,Thank you for your loyalty and continued patronage! It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. We value your feedback and appreciate your support. We look forward to welcoming you back on your next visit for another enjoyable experience.

8/10 Good

Aseem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay- got a free upgrade to King suite and that was awesome. King suite is more like a single bedroom apartment.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Aseem,We're thrilled to hear that you enjoyed your stay with us and the complimentary upgrade to our King suite! We take pride in providing our guests with comfortable and spacious accommodations. Hope to have you back soon!

10/10 Excellent

Gregory, Florence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiffany At Front Desk Was Very Accommodating With Our Issues At Moving To Another Room The 2nd Day Of Stay, As Hotel Had Carpet Cleaning Going On In All The Rooms. Ryan, Who Handles The Breakfast In The Morning Was Excellent. Hands Down The Best Breakfast We Every Had At "Breakfast Included" Hotel. These Two Staff Members Really Know What Customer Service Is All About. Kudos To You Both.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Gregory,Thank you for your kind words! We're glad that Tiffany and Ryan were able to assist you with your room issue and provided excellent breakfast service. We appreciate your feedback and will pass along your compliments to them.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Judy,Thank you so much for your positive review! We are thrilled to hear that you had such a great experience with us. We look forward to welcoming you back in the future.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Room was dirty. It was advertise as $ 123, then went up to $ 145, $ 157 and final credit card charge $ 171. Hotel states Hotel.com does not add in pet charge. But booked room with pet. Low end hotel at high price.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Lori,We apologize for any inconvenience regarding the cleanliness of the room. Regarding the price, additional charges such as pet fees may apply. We appreciate your feedback.

8/10 Good

Dorothy, Olympia

Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Dorothy,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that your overall experience at our hotel was satisfactory. If there are any specific concerns or suggestions you would like to discuss further, please feel free to reach out to our management team directly. We look forward to hosting you again in the future.

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😃
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Carrie,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Nancy

Traveled with pets, Traveled with family
Property is dated but clean. The staff was courteous and very nice. There are nearby stores, restaurants and gas stations. Easy to get to from highway 5.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hi Nancy,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

6/10 Okay

Charla

Traveled with family
TV’s in the room did not work. I had to be moved. My brother had a separate room and his TV did not work either. Time for new TV’s.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Charla,Thank you for sharing your experience. We truly appreciate the insight regarding our room and your insights regarding our tv. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. The staff was exceptional
Stayed 2 nights in Aug 2023
Response from Manager on Sep 23, 2023
Hello John,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Carole

Liked: Staff & service
Disliked: Room comfort
Visitors my son
The carpeting in the room needs replaced. The bed was very hard, but that's only my opinion. The people who work there are very kind and service oriented. The pool was nice. We didn't eat breakfast, but the food looked good.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hi Carole,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hello Grant,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.