Lobby lounge

Reviews of Red Roof Inn Detroit - Roseville/ St Clair Shores

2 out of 5
Red Roof Inn Detroit - Roseville/ St Clair Shores
31800 Little Mack Ave, Roseville, MI

Reviews

6.8
Rating 10 - Excellent. 236 out of 1004 reviews" "
Rating 8 - Good. 336 out of 1004 reviews" "
Rating 6 - Okay. 179 out of 1004 reviews" "
Rating 4 - Poor. 91 out of 1004 reviews" "
Rating 2 - Terrible. 162 out of 1004 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alexis

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Hello Alexis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores. I'm disappointed to see that your stay was less than ideal that prompted your 1/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Bella

Liked: Staff & service
I liked the staff
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Dear Bella,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES.I was happy to read you liked our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Oshane RediResponse Specialist on Mar 17, 2024
Hello Pablo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Alphonse

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor location in a grave yard!?
Stayed 11 nights in Feb 2024
Response from Red Roof Management on Mar 8, 2024
Dear Alphonse,Thank you for your review following your stay at Red Roof Inn Detroit - Roseville/ St Clair Shores. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the location was poor, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Kiaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay & very clean room !!
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 5, 2024
Thank you for taking the time to write about experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. Kiaira, I am happy to hear that you had a great encounter with us and we truly appreciate your kind remarks about your nice stay at our hotel and your very clean room. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kiaira, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price!Sincerely, Red Roof Management

10/10 Excellent

Demark

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff clean rooms
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 14, 2024
Hello Demark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 5/5 score following your stay. I am happy to read that you found the staff to be nice and the room to be clean. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Saoul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 14, 2024
Dear Saoul,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. I am happy to read that you found our hotel to be clean. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Feb 3, 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 Okay

Lillian

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Feb 3, 2024
Hello Lillian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Darrell

Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Mar 21, 2024
Hello Darrell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Gregory

Business traveler
Disliked: Cleanliness, staff & service, amenities
The sheets was dirty the face towel gas not clean
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 10, 2024
Dear Gregory,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal; please allow me to express our sincerest apologies. You indicated that you were unsatisfied with your stay as the sheets and towels lacked cleanliness. We value your business and would like to assure you that this is not reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We appreciate your business and we hope you will give us the opportunity to better serve you in the future to show you our positive strides taken to enhance your experience with us. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tanyacherice

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I stay here from Saturday to Tuesday charged me 25 to check in a nasty room early. Stated they didn’t have anymore rooms available so I cleaned my room myself. I called every day for clean toilets they never had any my refrigerator had no racks. The lady at the front desk left me on hold for 15 plus two times. When I went down there to to talk to her she gave me her manager card and walked off.
Stayed 3 nights in Dec 2023
Response from Carla RediResponse Specialist on Jan 10, 2024
Dear Tanyacherice,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room was not clean upon checking-in, no clean available towels when asked and the other concerns you listed is truly disheartening. We value your business and would like to assure you that this is not reflective of our usual standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

dan

Stayed 2 nights in Dec 2023
Response from Brian on Jan 4, 2024
Thank you for your review! We appreciate the feedback and hope to see you again in the future.

10/10 Excellent

Tomika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 26, 2023
Hello Tomika, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
So many options close by,real convenient
Stayed 4 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Dec 5, 2023
Dear Dana, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your visit was satisfactory and you loved the convenience of our location, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof visit as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Diontae

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Carla RediResponse Specialist on Nov 28, 2023
Hello Diontae, Thank you for taking a moment to complete our survey. At the Red Roof Inn Detroit - Roseville/ St Clair Shores we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Sheila

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was bare, no amenities, no housekeeping and we were there for two nights. Outside room very run down.
Stayed 2 nights in Nov 2023
Response from Chevanese RediResponse Specialist on Nov 21, 2023
Thank you, Sheila, for sharing your experience following your stay at then Red Roof Inn Detroit - Roseville/ St Clair Shores. We certainly take this very seriously as the experience of our our guests is what matters most. Upon investigation, I saw where a Standard 2 Full Beds was reserved and that room has have Free Wi-Fi, Flat Screen TV and Desk as apart of it's package. On your stay at Red Roof, please consider reserving a Deluxe 2 Full Beds. In regards to housekeeping, the hotel is currently offering limited cleaning services for stayover guests. We sincerely apologize if these information wasn't thoroughly disclosed to you prior to check-in. You also highlighted that the room's exterior upkeep wasn't to your liking. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

michael

Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 20, 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Rebecca

Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 18, 2023
Hello Rebecca, Thank you for taking a moment to complete our survey. At the Red Roof Inn Detroit - Roseville/ St Clair Shores we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Omer

Traveled with family
Stayed 2 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Nov 16, 2023
Dear Omer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 25, 2023
Hello Darnell, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Anto, chicago

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I left the room at 9pm. I couldn't stay longer. criminals are around the room, weed is being smoked. there were 3 black afro guys standing in front of the room, they were smoking weed. I waited for them to move, so that I could get out and leave the room. for the first time in my life I was afraid for my life
Stayed 1 night in Oct 2023
Response from Sashauna Red Roof Management on Oct 24, 2023
Dear Anto,We are sorry to hear your recent experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel definitely needs some major updating and improvements. The room I stayed in smelled like musty old water. The carpet around the bed was soaked and the air conditioner didn't even work properly. The loud noises above the room from people running around didn't help the experience either. I notified the front desk about the moldy, wet dampness smell in the room and that the AC didn't work properly and nothing was done to fix these issues. Horrible experience.
Response from Carla Red Roof Management on Oct 3, 2023
Dear Shannon,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the odor of the room was not to your liking, air-conditioner did not work properly and the other concerns you listed. We understand that your overall experience fell far below your expectations, and Red Roof is committed to making improvements to ensure that this does not happen in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and friendly staff
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on Sep 25, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Diana

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was unique. There are no coffeemakers no iron no refrigerators and no microwave
Stayed 1 night in Sep 2023
Response from Matt on Oct 12, 2023
Thank you for your review! We appreciate your feedback and hope to see you again in the future.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 20, 2023
Hello Shannon,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell
Stayed 3 nights in Sep 2023
Response from Matt on Oct 12, 2023
Thank you for your review. We appreciate your feedback and are working diligently to find a solution to the smell.

6/10 Okay

Mara

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasn’t bad, but wasn’t really clean, the floor was dirty, like brown
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 9, 2023
Dear MaraThank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 7, 2023
Hello Barbara,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Kerry-LeeRediResponse Specialist

2/10 Terrible

Gary

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in clerk was adamant that this was a "No Smoking" room, and that I would be fined for violations. The room smelled like it had been smoked in for months! Told the front desk that I was not responsible for smokey smell.
Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on Aug 31, 2023
Dear Gary,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores. It's disheartening to read that your most recent experience with us did not meet your expectations due to the situation you described regarding the less than ideal encounter you had with the front desk staff, the room smelling like it has been smoked in for a long and the other concerns you listedAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Deborah

Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had an upstairs room and no one offered to help with luggage. They held a $52 deposit on Friday evening and as of this morning, the following Wednesday, that deposit has not been returned to my account.
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Aug 24, 2023
Dear Deborah,Thank you for telling us about your recent visit at the Red Roof Inn Detroit - Roseville/ St Clair Shores. We thank you for your 3/5 score. As for the charges that was made, I'm pleased to let you know that the 52.12 was refunded to your account and may take 7-14 business days to reflect in your account. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

4/10 Poor

victoria, Warren

Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 18, 2023
Hello Victoria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

6/10 Okay

MARK

Disliked: Cleanliness, property conditions & facilities, room comfort
TOILET WAS RUNNING AT TIMES, SOME CEMENT PAST OR SOMETHING IN THE BATHTUB THAT WAS HARDENED ON, NO WASTEBASKETS IN THE BEDROOM, KING SIZE BED WAS VERY THIN BUT MANAGEABLE, GUIDE CHANNEL DID NOT WORK ON TV. WAS QUIET THOUGH, HEAT, AC WORKED GOOD.
Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on Aug 17, 2023
Dear Mark,Thank you for taking the time to tell us about your recent stay at the Red Roof Inn Detroit - Roseville/ St Clair Shores. I am happy you found the AC to be working well. However, I am disappointed that your experience did not meet your expectations which led to your 3/5 rating. Please accept our sincerest apologies for the cement you found in the bathtub, there being no wastebasket in the bedroom and all the other concerns highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortbale and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

6/10 Okay

victoria, Warren

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on Aug 16, 2023
Hello Victoria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Darlene

The room itself was okay. Actually got the room we saw in picture. Do not like having to change our own bedding and get our own fresh towels. Inconvenient. Would not recommend to anyone. Also saw guests upset about this too.
Stayed 5 nights in Aug 2023
Response from Antonio,RediResponse Specialist on Aug 13, 2023
Dear Darlene,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. It’s great to hear that you found our rooms to be to your liking. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a lack of housekeeping.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

6/10 Okay

David

Stayed 2 nights in Aug 2023
Response from Xao RediResponse Specialist on Sep 2, 2023
I appreciate the time that you took to share your sentiments with us, David. Our team at the Red Roof Inn Detroit - Roseville/ St Clair Shores appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

2/10 Terrible

Kevin

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
People outside at 330 am playing loud music for 1 hour smoking weed and loud Dirty room
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Sep 2, 2023
Dear Kevin,We are sorry to hear your recent experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

2/10 Terrible

April

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in this property. The room spelled like urine and there was no microwave or refrigerator. They tried to give us another room but the experience was so bad that we decided to go to another hotel down the street.

8/10 Good

April

Stayed 2 nights in Aug 2023
Response from Matt on Sep 1, 2023
Thank you for your review. We hope to see you again in the future.

6/10 Okay

Greg

Stayed 2 nights in Jul 2023
Response from Matt on Aug 3, 2023
Thank you for your review! Any additional feedback would be appreciated so we can improve our score.

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever!!!!
It was dirty holes in bathroom door mold in shower nothing like the picture is it supposed to have a separate bedroom with the main room? And the sheets were stained bugs, and the carpet was dirty where you could take a washcloth and wipe the carpet and it would be black with dirt.
Stayed 8 nights in Jul 2023
Response from Matt on Jul 29, 2023
We apologize for the condition of your room when you checked in, this will be addressed with the staff. Our rooms do not have separate bedrooms

8/10 Good

Roman

Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Aug 13, 2023
Hello Roman, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt like the staff they were rude & they snuck fees onto the bill without notifying me. They forced me to move my check in date up & I was forced to leave a day early. Definitely would not recommend.
Stayed 1 night in Jul 2023
Response from Matt on Jul 22, 2023
check in is at 3p, you checked in at 1a which is why your reservation was for the day prior. The security deposit is clearly stated on all websites and was refunded to you when you checked out

6/10 Okay

Jason

Stayed 2 nights in Jul 2023
Response from Antonio,RediResponse Specialist on Aug 13, 2023
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Monique

Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on Aug 8, 2023
Hi Monique,Thank you for taking the time to write a review of your stay at the Red Roof Inn Detroit - Roseville/ St Clair Shores. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Estanislao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay at Red Roof Inn
No problems all was good with the room.
Stayed 9 nights in Jun 2023
Response from Matt on Jun 19, 2023
thank you for your response I will pass on to the staff

2/10 Terrible

troy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gabrielle RediResponse Specialist on Jun 18, 2023
Thank you for taking a moment to leave a review, Troy. Myself and the staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Steven

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
First room that was giving was not clean asked for them to clean it and said they didn’t have a house keeper on the property. Asked for another room and it smelled like someone just smoked weed in it. Ended up not staying at this hotel. Lots of homeless people walking around and sitting on the walk ways also.
Stayed 5 nights in Jun 2023
Response from Matt on Jun 14, 2023
I apologize for the condition of the rooms when you checked in

2/10 Terrible

Herman

Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jun 8, 2023
Dear Herman,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 Good

Tamar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Really good rates
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jun 8, 2023
Dear Tamar,Thank you for telling us about your recent visit at the Red Roof Inn Detroit - Roseville/ St Clair Shores. It's great to read that our good rates met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LintonRediresponse Specialist