Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Washington, DC

Staff arguing with guests

Posted Jul 21, 2015
Pros: We were glad that our AC worked.
Cons: Replacing the desk staff. Really the worst customer relations I have ever witnessed.
We arrived around 10 pm, just in time to witness a heated argument between the man behind the desk and a hotel guest who was trying to obtain sufficient towels and sheets for his room (they apparently had a rollaway bed). The woman behind the desk kept jumping into the argument rather than checking us in, until I rather exasperatedly told her to please finish checking us in so that we could go to our room. During all of this, a mother with a toddler came down to ask them to fix her air conditioner. A third hotel staff began to argue loudly with the mother, saying he could nothing about it and that she would just have to deal (it was very hot night). When she asked if he could move them to another room due to her young child, he began yelling that he did not have any other rooms, and what did she want him to do, build a new one for her? All in all, the staff showed disdain for their guests, and were defensive and argumentative, making the situations worse. Our room was fine (and the AC worked), but the hallways were a bit of a mess due to guests dropping candy wrappers, etc. and no one cleaning them up.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Good quality and reasonably priced room

Posted Jun 30, 2015
Pros: Clean, well appointed rooms with friendly, helpful staff.
Cons: Breakfast was basic, but functional
I stayed for two nights whilst in Roswell on business, and was very pleased with the standard of the room and the hotel in general. I only stayed here because the Doubletree would not take a two night booking - I'd have no hesitation coming back here though!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jefferson, GA

Hotel that met our needs.

Posted Jun 25, 2015
I picked this hotel due to its proximity to a training class my daughter and I were taking. I was everything that was advertised except the temperature in the room only cooled off in the morning. It wasn't overly hot so we didn't complain, but we did inform the front desk upon departure.
3 out of 5
by A verified traveler

Hotel under construction

Posted May 24, 2015
Hotel is under construction. Had difficult time getting the door open. The breakfast was the worst I have ever seen or tasted. Poor variety and waited over 5 minutes for coffee which I never did get.
1 out of 5
by A verified traveler from colorado

Strong sickly sweet odor

Posted May 5, 2015
Too much bug or room spray used. Toilet built for kindergarten children. Not much to like about breakfast.
2 out of 5
Recommended
for Families
by A verified traveler

Don't believe the 4 out of 5 online rating!

Posted Mar 28, 2015 on Hotels
old style tube t.v.'s, dbl. beds that staff assured us were queens, stains on loveseat in suite, microwave so low that you'd have to get on your knees to use
3 out of 5
Recommended
for Everyone
by A verified traveler

Good average hotel

Posted Mar 6, 2015
Breakfast options were limited. Staff was friendly. Overall a good average and economic hotel. Positive stay but again it's just average so that's what you should expect.
4 out of 5
Recommended
for Families
by JOSE J

This traveler left a rating score only Posted Mar 3, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by Phil from Sandusky ohio

excellent

Posted Mar 2, 2015 on Hotels
Excellent. Loved my stay and will return Everytime i come to Georgia
4 out of 5
Recommended
for Couples
by ROBERTO from Cancún

Recomendable

Posted Feb 28, 2015 on Hotels
Buen servicio y buenas instalaciones Servicio del personal aceptable