Ratings based on 251 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler from Washington, DC
Staff arguing with guestsPosted Jul 21, 2015
Pros: We were glad that our AC worked.
Cons: Replacing the desk staff. Really the worst customer relations I have ever witnessed.
We arrived around 10 pm, just in time to witness a heated argument between the man behind the desk and a hotel guest who was trying to obtain sufficient towels and sheets for his room (they apparently had a rollaway bed). The woman behind the desk kept jumping into the argument rather than checking us in, until I rather exasperatedly told her to please finish checking us in so that we could go to our room. During all of this, a mother with a toddler came down to ask them to fix her air conditioner. A third hotel staff began to argue loudly with the mother, saying he could nothing about it and that she would just have to deal (it was very hot night). When she asked if he could move them to another room due to her young child, he began yelling that he did not have any other rooms, and what did she want him to do, build a new one for her? All in all, the staff showed disdain for their guests, and were defensive and argumentative, making the situations worse. Our room was fine (and the AC worked), but the hallways were a bit of a mess due to guests dropping candy wrappers, etc. and no one cleaning them up.
for Everyoneby A verified traveler from Birmingham, UK
Good quality and reasonably priced roomPosted Jun 30, 2015
Pros: Clean, well appointed rooms with friendly, helpful staff.
Cons: Breakfast was basic, but functional
I stayed for two nights whilst in Roswell on business, and was very pleased with the standard of the room and the hotel in general. I only stayed here because the Doubletree would not take a two night booking - I'd have no hesitation coming back here though!
for Everyoneby A verified traveler from Jefferson, GA
Hotel that met our needs.Posted Jun 25, 2015
I picked this hotel due to its proximity to a training class my daughter and I were taking. I was everything that was advertised except the temperature in the room only cooled off in the morning. It wasn't overly hot so we didn't complain, but we did inform the front desk upon departure.
by A verified traveler
Hotel under constructionPosted May 24, 2015
Hotel is under construction. Had difficult time getting the door open. The breakfast was the worst I have ever seen or tasted. Poor variety and waited over 5 minutes for coffee which I never did get.
by A verified traveler from colorado
Strong sickly sweet odorPosted May 5, 2015
Too much bug or room spray used. Toilet built for kindergarten children. Not much to like about breakfast.
for Familiesby A verified traveler
Don't believe the 4 out of 5 online rating!Posted Mar 28, 2015 on Hotels
old style tube t.v.'s, dbl. beds that staff assured us were queens, stains on loveseat in suite, microwave so low that you'd have to get on your knees to use
for Everyoneby A verified traveler
Good average hotelPosted Mar 6, 2015
Breakfast options were limited. Staff was friendly. Overall a good average and economic hotel. Positive stay but again it's just average so that's what you should expect.
for Familiesby JOSE J
Posted Mar 3, 2015 on Hotels
for Business Travelersby Phil from Sandusky ohio
excellentPosted Mar 2, 2015 on Hotels
Excellent. Loved my stay and will return Everytime i come to Georgia
for Couplesby ROBERTO from Cancún
RecomendablePosted Feb 28, 2015 on Hotels
Buen servicio y buenas instalaciones Servicio del personal aceptable