Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from w

Surprised. And not in a good way

Posted Aug 7, 2014
When I arrived the staff was very nice. We stayed two nights. On the website it said they offered free breakfast. What they neglected to say was it was a voucher to a Mexican restaurant about a block away. While they may have made good food, the breakfast was awful. When we came back to the room after being gone all day they had not cleaned or even replaced the dirty towels. Their explanation was that they were an extended stay hotel and the maid only came by once a week. When I asked about towels I was told if I brought the dirty ones to the desk they would replace them. I have stayed in many hotels that cost considerably less and they were more customer friendly. I will not stay at another Candlewood Suites.
Comment from Hotel Management
Aug 12, 2014 by Candlewood Staff, Hotel Management
Thank you for taking your time to let us know options need to be explained to our guests. While breakfast vouchrs are provided at a local resturant, breakfast items may be purchased in our Cupboard . Also there are other options for breakfast within walking distance. As an extended stay property we provide weekly cleaning. . Towels are provided as requested. Please accept my apologies for any inconviences you experienced during your stay. W e hope you will return as your comments will assist us in better customer service being porvided. in the future.
Comment from Hotel Management
Aug 12, 2014 by Candlewood Staff, Hotel Management
Thank you for taking your time to let us know options need to be explained to our guests. While breakfast vouchrs are provided at a local resturant, breakfast items may be purchased in our Cupboard . Also there are other options for breakfast within walking distance. As an extended stay property we provide weekly cleaning. . Towels are provided as requested. Please accept my apologies for any inconviences you experienced during your stay. W e hope you will return as your comments will assist us in better customer service being porvided. in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Cruces, NM

Nice hotel in Roswell

Posted Jul 21, 2014
Pros: Location.
Cons: Breakfast.
Location: Near dinning, shopping, and downtown. NMMI.
The staff was courteous and friendly, and our room was nice. The hotel is located near a lot of restaurants which made it convenient for quick dining. I was pleased with my experience, FREE Wi-Fi was a plus. However, they don't have a breakfast option. Good overall.
Comment from Hotel Management
Jul 22, 2014 by Candlewood Staff, Hotel Management
Thank you for taking the time to share your Candlewood experiences. While we are within walking distance of several eating establishments our cupboard has several breakfast options which our Front Desk did not share with you. So on that next trip, give the Cupboard a try and enjoy breakfast at the pool.
Comment from Hotel Management
Jul 22, 2014 by Candlewood Staff, Hotel Management
Thank you for sharing your experiences with others. Without real guests letting others know they had a good stay everyone wonders. While we are within walking distance of several dining locations. our Cupboard has several "quick" breakfast options. We hope to see you again in the future .
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel

Posted Jul 9, 2014
Pros: refrigerator, freezer washer and dryer facilities
Location: Roswell, New Mexico
We were in our RV and it had to have repairs - chose this hotel because of full size refrigerator and freezer - we had a place to put our food. Also liked the free washers and dryers. Staff was very nice and accommodated our special needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet

Posted Jul 3, 2014
The hotel was clean and the day that we stayed there was no kids running around or no one making lits if noise.
4 out of 5
Recommended
for Everyone
by greg from Maryland

Alien encounter

Posted May 16, 2014
Pros: Clean, nice staff and fairly new.
Cons: Not much. It went well.
Location: Close to town for the New Mexico Museum and Arts Center as well as the alien attractions.
Got the room on short notice because Carlsbad Cavern rooms were full and it was a very nice hotel. I'm told Carlsbad hotels are booking up due to oil company workers. Good for the economy but not so much for us tourist.
5 out of 5
Recommended
by Jo from Santa Fe

Love it here

Posted Apr 26, 2014 on Hotels.com
Always a nice visit and clean with friendly staff who will go out of their way to help you.
5 out of 5
Recommended
by A verified traveler

Posted Apr 10, 2014 on Hotels.com
Very helpful staff & nice place to stay at a reasonable cost.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Mar 14, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Jo from Santa Fe

Nice Stay

Posted Jan 29, 2014 on Hotels.com
Very enjoyable and we will return
5 out of 5
Recommended
for Families
by Niraj from Houston

Posted Dec 28, 2013 on Hotels.com
It was an excellent stay. Staff was very polite and friendly. Facilities are very good and everything very well maintained.