Ratings based on 46 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
for Overnight Stay Before Destinationby Janfrom Tulsa
Horrible bedPosted Aug 19, 2014 on Hotels.com
The bed in this room was the worst I have ever experienced. It was literally a mattress and box spring on a wooden frame on the floor. An elephant must have been sleeping in it because I had to hook my knee or foot over the side to keep from rolling into my partner in the center.
Posted Jul 21, 2014 on Hotels.com
Recommendedby Edward Betker
Posted Jul 14, 2014 on Hotels.com
for Familiesby TMfrom TX
Never againPosted Jul 11, 2014 on Hotels.com
At check-in the lady told us we had to pay a new increased tax, which the booking agent already told us about. Then the manager tried to tell us he would cover it for us - after we already paid it... really? We had a non smoking room with a stain on one bedspread, and cigarette burns on the other. The only upside for us was the fridge and microwave included in the room. I would not stay here again or recommend it.
by A verified travelerfrom Albuquerque
Posted Jul 10, 2014
For the price we paid expected more. The hotel had musty smell like mold or dirty feet to it. In the halls and room. Hallways and room were very hot. Room was hot at all times with air on high.
for Everyoneby A verified travelerfrom New Mexico
The room was nice and clean. The check in was fastPosted Jun 20, 2014
Pros: the location
Location: it's right off the main hiway,
I had a good night sleep, the place is quite, close to some good restaurants
for Business Travelersby A verified travelerfrom el paso
not happyPosted Jun 13, 2014 on Hotels.com
The hotel room was non smoking room, but that's all you could smell! In the hallway there was a moldy, urine odor. By far the worst in Roswell!
Recommendedby Fran S.from Tx
Posted Apr 29, 2014 on Hotels.com
The staff was very friendly and eager to meet our needs. The indoor pool was clean and nice. The hot tub/spa was not in use ... there was no water in it. The room was rearranged to access a roll away bed for our extra guest.
for Business Travelersby jrfrom roswell
Surprise charge--30 minutes to check inPosted Mar 17, 2014 on Hotels.com
They did not notify Hotels.com of new city room tax of $2.50 which they charged me on arrival.Did not have a queen bed room available whichthen took half hour to figure out where to put me. Room was clean
for Everyoneby A verified traveler
Comfy beds ! Great location.!Posted Mar 16, 2014
We arrived in Roswell late. Upon checking in we were told the rooms just recently had new carpet installed. We had booked 2 rooms. The room I stayed in was awesome! ! Very clean. Bright colors. Very comfy beds. Modern decor! We loved it !! My friends stayed in a room across the hall. It was not newly redecorated and they had issues with the comfort of the bed. And had some fixtures break in their bathroom . Overall it was a nice stay and I would stay there again . My friend said they wouldn't . Oh and not much in ways of breakfast.