Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
3.7 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
by Janet Cruz from Guadacorte, Spain

Lack of information

Posted Apr 23, 2014 on Hotels.com
Very disappointing. The hotel is vast, huge but nothing in it but empty space really. Staff are friend and the rooms are clean but thats where the compliments stop. There was no Coffee/tea making facilities in our room . There wasn’t anywhere readily available either at the hotel before 11.00am when the bar area opened up. At 8.30 I went down to reception to enquire about having a coffee and was told that I could only get a drink in the breakfast room at that time. So for the likes of people not wanting breakfast you are more or less stuffed. You are more or less bullied into having to use the only restaurant in situ even if you don’t want to because where else would you go at 8.30 for a drink? There was nowhere to purchase drinks i.e. water/soft drinks apart from the small kiosk within the hotel grounds but on certain times of day. The internet did not work in the bedrooms only at the lobby/reception and surrounding areas. It rained on the weekend we were there and apart from the bar area there was only 2 sofa seats by the reception area where one could relax if they didn’t want to stay in their rooms. Very noisy and not convenient for everyone. Overall not happy. We left early and didn’t stay our 2nd night.
4 out of 5
Recommended
for Business Travelers
by Raheem from London

Fantastic staff

Posted Apr 16, 2014 on Hotels.com
Personnel were great. Good food. Very quiet area. I paln to go back with family
3 out of 5
Recommended
by A verified traveler from Middlesbrough

Elba costa ballena

Posted Jun 8, 2013 on Hotels.com
I thought the location was excellent but the rooms were basic and a little bit jaded.the food was on the whole good. I was disappointed with the costs of using the thalasso spa which I found very high
4 out of 5
Recommended
for Families
by A verified traveler

Semana Santa

Posted Apr 7, 2013 on Hotels.com
Would have been nicer if the weather was warmer. Walking distance to the beach which was great to walk upon. Nice area and not too far from town (5-10min drive), or a few minutes away by car there are small shops. As for the hotel, unless you are there to relax and/or play golf, not much else to do, but an enjoyable stay.
4 out of 5
Recommended
for Getaway With Friends
by Robinson

Break

Posted Jan 27, 2013 on Hotels.com
An excellent facility with a lovely spa.
5 out of 5
Recommended
for Families
by TJ from Washington, USA

Would Stay here again!

Posted Jan 10, 2013
Pros: Location to the beach, friendly staff, clean rooms and balcony
Cons: shower tempature fluctured significantly, beds rather hard.
Location: A quiet location, the hotel sits on a golf course and the grounds look great. Fantastic for lots of beach time. Within 10km to Rota and Chipiona
The hotel was fantastic and the staff very friendly and helpful. Our family (2 adults 2 children 9 and 7) were there for New Years and my daughters birthday. We asked about a cake for her and they offered to bake a special cake, put her name on it and deliver it to the room or at dinner free of charge. The only downside to the hotel was unfortunately this time of year the outdoor pool was closed and come to find out the indoor pool was part of the Spa which was expensive to use (22-Euro/pp - just for the pool area) and was only available for kids for about an hour and closes at 8pm. The beach was very clean and was about a 5-minute walk from the hotel lobby. The beach was great for walking and playing in the sand and surf. The breakfast buffet was good and you could choose from an assortment of foods including a grill for fresh omlets and pancakes. Dinners were reasonable, but the selection was limited and the quality was fair - we ate mostly from the grill. Rota is a fun little city that is worth getting lost in for a day.
5 out of 5
Recommended
by Ed

Perfect! Just Perfect!

Posted Jul 1, 2012 on Hotels.com
The staff were very nice and polite. The food was great - breakfast and dinner! Private path to the beach in few minutes. Exclusive location and minutes to grocery and shops. The room is spacious and the AC is so quiet you can't even hear it. It's been our most enjoyable vacation in Europe and we've seen quite a bit. Highly recommended!
5 out of 5
Recommended
for Everyone
by JJKW from Florida

Wonderful resort near Rota

Posted Feb 20, 2012
Pros: Location, breakfast buffet, resort complex
Cons: Nothing
Location: Just outside of Rota
Wonderful resort, we stayed in the winter so we could not use the pool or beach, but we will return in the summer and stay here again! Excellent buffet breakfast and underground parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

First Stay and First Impression

Posted Jan 19, 2012
At first view, the appearance was very appealing and its proximity to the ocean made it captivating. That impression did not change upon entering the main lobby. The rooms was modern, clean, and spacious. The staff were extremely helpful and pleasent. We stayed one night and did not have time to use the spa or golf course. But, I not only recommend this hotel to others, my wife and I will return as soon as we have the opportunity for a long weekend for the spa, golf, and nearby downtowns Rota and Cadiz.
2 out of 5
by A verified traveler from Gibraltar

Poor customer service

Posted Jun 29, 2011 on Hotels.com
Have stayed here before and not very pleased last time. Location is perfect for golf, long walks and beach and there is a great beach bar with very reasonably priced drinks but this hotel must have the slowest check in service ever. Took over 20 minuted to check in, about the same time to check out, (No queue either when we arrived) asked for extra pillows, never arrived. Second day, no bath towels or shower gel, asked in morning, came back to room, late afternoon after a very hot day and still no towels etc. Asked again and towels only, finally arrived over an hour later. Breakfast fine, dinner has excellent starters. and desserts but main course could be much better. This time we arrived early and managed to obtain parking, last time it was all full and we were told to go out and look. After over an hour, the golf club gave us permission to leave our car there, well over a mile away! Lastly, it is very annoying to arrive at swimming pool that is really not big enough for hotel and find it almost deserted just before 2pm but all beds covered with towels despite notices telling people not to do this. We love this resort and have stayed at better hotels when we have visited. Will not be going back to Elba again.