Exterior detail

Reviews of Accolade Lodge Motel

3 out of 5
Accolade Lodge Motel
30-32 Victoria St, Rotorua

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 229 reviews" "
Rating 8 - Good. 112 out of 229 reviews" "
Rating 6 - Okay. 45 out of 229 reviews" "
Rating 4 - Poor. 7 out of 229 reviews" "
Rating 2 - Terrible. 7 out of 229 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
North Island road trip.
Reception made us all welcome, room tidy, clean and a comfortable bed. Two of the lights needed new globes.
Stayed 1 night in Mar 2020

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accolades for Accolade Lodge!
Wonderful place and people!
Stayed 1 night in Mar 2020

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
The place was a bit tired but clean.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very handy location, It delivered more than I expected to be honest. Made to feel welcome. Only complaint was an inconsiderate person talking loudly on his cellphone outside my door instead of doing it in his own unit - which would have been the logical thing to do, without exception or debate.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location! Good hotel.
We traveled as a couple and stayed 2 nights. It is a bit dated and an older hotel, but it was perfectly adequate for our needs. We spent hardly anytime in the hotel while we explored Rotorua and the surrounding areas, and the hotel was nicely located for that. Room was spacious and clean, but a bit dated. The front desk check in was very smooth and the staff were all incredibly polite, helpful, and nice! There was no AC, but they had a fan in the room which we used and was fine for us traveling during the summer months. Breakfasts is included, but it is basic continental: breads, jams/jelly, butter toaster, yogurt, orange juice, coffee, Milk, and basic cereal. Good hotel, would absolutely stay again!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to all the attractions and the town. A big shopping area with all the large warehouse stores just opposite. Easy access to major routes. The parking was a bit tight and there was some road noise. The staff were extremely good and were keen to answer any questions and provide anything asked for.
Stayed 3 nights in Dec 2019

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy stay
I loved the green back patio and little cook area but it had a terrible problem with noise from street traffic.
Stayed 1 night in Dec 2019

6/10 Okay

martin

Disliked: Property conditions & facilities
Room was ok, hot water tap was leaking the lady got the plumber to fix it for next day no worries some of the walls need painting in the room bed was comfortable thou it was a small room location was ok, good that they had the breakfast coffee was good overall was ok, not sure stay again though
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Advantages are: (i) Not far from centre of Rotorua, (ii) the shopping mall is across the road and (ii) the inclusion of breakfast.
Stayed 4 nights in Dec 2019

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Pak Shun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a nice place to stay, very close to many stores
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Sandra

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
We liked its central location & the ability to walk to, shops,restaraunts & lake
Stayed 2 nights in Oct 2019

10/10 Excellent

Seuga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location and friendly staff.
Great location, close to venue where I needed to be. Safe area and friendly accommodating staff, will definitely rebook there again👍
Stayed 2 nights in Oct 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Third stay.
Third time I have stayed at this motel and will continue to come to this motel. Friendly staff, nice decor, convenient to shops and activities, walkable distance to supermarkets and nice bedding. Needs a few small repairs and a bit of gardening done but doesn't affect stay. Look forward to next visit.
Stayed 3 nights in Oct 2019

8/10 Good

Michelle

Liked: Staff & service
Stayed 5 nights in Sep 2019

6/10 Okay

RJ, Christchurch

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property close to mall and offer a free continental breakfast. it is gettting a bit rundown has no sky tv and we found dirty utensils and no diswashing liquid to wash dishes. A very old hot plate we didn't want to risk using
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round value.
We appreciated the breakfast in the morning and found our room comfortable clean and cozy.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was good, but small. Would have benefitted from extractor fan and heated towel rail on bathroom. Overall very good value for money and staff were lovely.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay!
The place was quiet and an easy drive to other places nearby. Room was spacious and comfortable for two of us. Breakfast was very simple - Cereals and some bread. The lady at the counter was very nice and helpful!
Stayed 1 night in Jun 2019

8/10 Good

Overnighter

Liked: Cleanliness, staff & service
Friendly staff, walking distance to town. Getting a little 'tired'.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very near shopping center and downtown! a
Stayed 1 night in Jun 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We checked in after hours and they gave us clear instructions on how to get our room key which was super easy. We were in an upstairs unit no.10 and it was nice and clean but the toilet was in need of an upgrade. The water pressure of the shower was terribly weak and took so long to heat up. Very comfy bed though and we appreciated the warm heater on the cold nights. Didn't get a chance to try the free breakfast between 8-9am. But I think the price we paid was fair for what you get and the location is great.
Stayed 2 nights in Apr 2019
Response from Diana on May 4, 2019
Hi Rita, thanks for your suggestion, it is very hard for us to meet everyone's different time for breakfast, we have informed you the time the night before, but you came at 9.50am which is too late for us to reopen the breakfast, sorry for that.

6/10 Okay

Elizabeth

Liked: Cleanliness, room comfort
Accolade Lodge is OK
No one was in the front office and I had to wait a long time to be acknowledged during check-in although the staff was efficient once they did help me. The room was clean but in need of some improvements, it felt a little run down for the price. Some paint and finishing touches to smooth some rough edges on the cabinets would help. There's a grocery store across the street (across the large parking lot) and it's only a 1/2 mile walk to the main shopping area which is great because parking's a nightmare down there. It's only slightly further to walk to the Polynesian Spa although you may be so relaxed you don't want to walk back so a drive might be more convenient. There's a free continental breakfast but the sign at the front desk says it's $8 so that's confusing and some of the staff wasn't sure if it was included or not. The parking is tight so if you have a large vehicle or camper van you won't be able to park in the lot. Not sure if there's street parking as no one was parked on street. They have 2 levels so if you have trouble with stairs you should request a lower unit. I didn't have any trouble with noisy neighbors.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location close to shopping centre. Quiet and with good access
Stayed 1 night in Apr 2019

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a central location. Staff was incredibly friendly.
Stayed 2 nights in Mar 2019

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was no traffic noise in the evening or the morning. Beds were comfortable and everything was in the unit that I required. Breakfast ws good too.
Stayed 1 night in Mar 2019

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the lake
A nice hotel only let down is its next to a shopping mall but after 8pm it’s very quiet. The rooms are a good size clean and the young lady who looks after the place works really hard.
Stayed 2 nights in Mar 2019

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Charged extra for another person. Extremely rude when asked to clarify
Stayed 2 nights in Feb 2019

6/10 Okay

Bronislawa

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a refurb in some areas
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to shops etc Rooms good but a little small
Stayed 1 night in Feb 2019

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay in this place, the room is big for an overnight stay. Near to grocery store and wifi was fast.
Stayed 1 night in Feb 2019

6/10 Okay

Lenore

Liked: Cleanliness, staff & service
It was comfortable for the time we were there how ever we struggled with the fridge to get our drinks cold. I loved the way were taken care of as we were late checking in🙂
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, short walk from the busy part of the city. Quiet location. The bed was very comfortable, the main room well appointed apart from not having an armchair or settee. You either sit on a metal stool, or the bed, or outside on a garden chair. A double and a single bed in the room. The bathroom was fine, but is in need of updating. A light breakfast is included.
Stayed 3 nights in Jan 2019