Suite, 1 Bedroom, Accessible | Terrace/patio

Reviews of Ann’s Volcanic Motel

2.5 out of 5
Ann’s Volcanic Motel
107 Malfroy Road, Rotorua

Reviews

7.4

Good

Rating 10 - Excellent. 58 out of 163 reviews" "
Rating 8 - Good. 45 out of 163 reviews" "
Rating 6 - Okay. 28 out of 163 reviews" "
Rating 4 - Poor. 19 out of 163 reviews" "
Rating 2 - Terrible. 13 out of 163 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Amanda, New Plymouth

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay
Location was great, rooms were in need of some updated decor but still comfortable enough. Enjoyed having our own spa. Beds were comfortable. Great service from front of house staff. Felt it was a bit overpriced for the quality of the room but I guess the bonus of your own personal spa makes up for it.
Stayed 3 nights in Oct 2018
Response from Ann's Volcanic Motel on Nov 26, 2018
Thank you for taking your time to write the review, we are glad that you enjoyed your stay! We appreciate your valuable feedback!

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not as expected
Dirty sink, dirty lightshades, stains on carpet, stains on bedding. Beds feel about 10years too old and need replacing. Old sticky plaster out by the spa bath. Outside table looks like it's been picked up at a roadside collection. Caused a bit of smoke whilst cooking and smoke alarms don't work. Door handle feels like it's going to fall off. Nit the worst but wouldn't go back.
Stayed 2 nights in Jul 2018

2/10 Terrible

Michele, Auckland

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and Shabby
I arrived late (it was dark), and before I even drove in, I thought it looked very old and tired. If the company hadn't prepaid, I would have gone elsewhere. The room was very old and mismatched. 2 x Bar stools, 1 red plastic and 1 with animal print covering (and a hole in it). Only 1 x stained coffee cup in the room and 4 different glasses, no matching plates, no matching cutlery. The words that came to mind were very tacky and old. The TV was so small, I couldn't watch it without my reading glasses on. The bathroom had mouldy windowsills, rusty shower pipes and not very pleasant at all. Although I had the heat pump on 30 degrees, I couldn't feel any heat coming out of it (it's so old it probably needs replacing). The curtains were faded and needed some TLC. All in all, not a very pleasant room.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family. Nice little courtyard. Kids loved the spa pool. Very quiet at night.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing,clean&convenient
Stayed 1 night in May 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manage to handle my late arrival with style
Response from Ann's Volcanic Rotorua Motel on May 4, 2018
Thank you for taking your time to write the review.

8/10 Good

Alison

Liked: Cleanliness
Stayed 2 nights in Feb 2018
Response from Ann's Volcanic Rotorua Motel on May 4, 2018
Thank you for taking your time to rate us

4/10 Poor

Bruce , Sydney Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump!!!!!!!
The place was a dump. No service at all. Stayed 2 nights and fought fly's and bugs the whole time. Bed was very bad. No utensils or bowls. No I'd never stay there again
Stayed 2 nights in Mar 2018
Response from Ann's Volcanic Rotorua Motel on May 4, 2018
We are sorry to hear about your bad experience in our motel, we appreciate your valuable feedback and we will try our best to improve and hopefully we can meet your expectations and needs one day.

8/10 Good

yvette, hikurangi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice private motel
Nicely tucked away from the busy main road. Staff very friendly not nosey parkers at all. Excellent private courtyard with relaxing spa.
Stayed 1 night in Mar 2018

6/10 Okay

Rups, London

Liked: Cleanliness, staff & service
Good location. Needs updating as felt a bit old and tired.
Stayed 2 nights in Feb 2018

6/10 Okay

Theresa, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was good although court yard had weeds growing out of paths.no provisions for outdoor smoking which meant no ash trays or covered areas to stand out of rain
Stayed 2 nights in Feb 2018
Response from Ann's Volcanic Rotorua Motel on Feb 14, 2018
Thank you for taking your time to write a review and we will try our best to improve and hopefully we can meet your expectations and needs one day.

4/10 Poor

Chris, Wellington

Liked: Staff & service
Disliked: Property conditions & facilities
Facility is tired, but staff were helpful
My stay was disappointing overall. The facility is looking pretty tired and the room was basic, though it was clean and tidy and the bed was reasonably comfortable. Internet was down while I was there (though I understand this was Vodafone's fault not the motel's) and the washing machine doesn't wash or rinse properly. The staff, however, were excellent - they gave me a discount and let me leave two days early with a refund despite a fully prepaid booking. They also posted some shorts to me that I left behind, which I very much appreciated.
Stayed 5 nights in Jan 2018
Response from Ann's Volcanic Rotorua Motel on Feb 14, 2018
We are sorry to hear about your bad experience in our motel, we appreciate your valuable feedback and we will try our best to improve and hopefully we can meet your expectations and needs one day.

10/10 Excellent

Walter, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosey little Motel with everything you need.
Spent one night here and everything was just what we expected: Cosey, quiet and a nice atmosphere. One thing to note: if you get a room with a spa, it needs filling up (which we didn’t expect) so plan ahead and fill it up an hour before you want to use it.
Stayed 1 night in Jan 2018
Response from Ann's Volcanic Rotorua Motel on Feb 14, 2018
Thank you for taking your time to write the review, we are glad that you enjoyed your stay! We appreciate your valuable feedback!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
run down motel considering the proce at 170 a night....
Stayed 3 nights in Jan 2018
Response from Ann's Volcanic Rotorua Motel on Jan 24, 2018
We are sorry to hear about your bad experience in our motel, we appreciate your valuable feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Ann's Volcanic Rotorua Motel on Jan 24, 2018
Thank you for taking your time to write the review, we are glad that you enjoyed your stay!

2/10 Terrible

BJ, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice if your a prostitute
The "executive suite" did not live up to its billing, I think the photo of the room was taken many many years and possibly a owner or two ago. My suggestion to the owner is ...sell...sell..sell. This way new clients will actually get a fair deal and a liveable place to stay. The shower pole was coming off the wall and the drain was blocked...I had a quick look but the amount of other peoples hair in the drain scared me off a repair job. I don't think the people next door ( a lady of the night gauging by the foot traffic throughout the night) would have appreciated the water flowing from the wall by the shower coming through into their bathroom. A quick spray around with air freshener before the punters turn up only lasts about a half an hour before the stench of mould and cigarette smoke returns. It was pleasing to see that the used toilet paper that was wrapped around the toilet brush was not encrusted with the previous punters excrement...tho I didn't get too close to actually confirm this.
Stayed 1 night in Jan 2018
Response from Ann's Volcanic Rotorua Motel on Jan 23, 2018
We are sorry to hear about your bad experience in our motel, we appreciate your valuable feedback and we will try our best to improve and hopefully we can meet your expectations and needs one day.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Was a mix up with room so the kids shared a single and we were compensated for that which is fine. Room slept 3 but only have 2 of everything- towels cups plates etc. Mold in bathroom and generally unclean in bathroom. Pretty disappointing Was a cheap room so expect basic but this was just yuck.
Stayed 1 night in Dec 2017
Response from Ann's Volcanic Rotorua Motel on Jan 5, 2018
We are sorry to hear about your bad experience in our motel, we appreciate your valuable feedback and we will try our best to improve and hopefully we can meet your expectations and needs one day.

2/10 Terrible

Ahsan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was the worst experience of my life
It was worst experience of my life in a hotel
Stayed 2 nights in Dec 2017
Response from Ann's Volcanic Rotorua Motel on Jan 5, 2018
We are sorry to hear about your bad experience in our motel, we appreciate your valuable feedback and we will try our best to improve and hopefully we can meet your expectations and needs one day.

8/10 Good

Nicola, Taranaki

Liked: Cleanliness, staff & service
Excellent stay
We had an excellent 2 night stay - we were not due to arrive until late in the evening and the manager had phoned us to let us know that reception would be closed, but they would leave the key under the door of our unit. Excellent service. Upon arrival we didn't have enough towels, and the single bed base was broken, but they fixed this the next morning and delivered more towels. Overall a great location near Rotorua High School (where we had a graduation function) and Room 1 & 1A was perfect for our family of 5. Particularly enjoyed the private outdoor courtyard out the back.
Stayed 2 nights in Dec 2017
Response from Ann's Volcanic Rotorua Motel on Dec 12, 2017
Dear Nicola, Thank you for your stay with us and for sharing your experience with other travelers. We are glad that you enjoyed your stay and were pleased to read you liked the type of the room and our service but were sorry that the bed was broken for the first night. Please rest assured we have addressed this with the team to ensure we improve on this. Kind Regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They rang me the day before and asked me to cancel
They rang me the day before I was due to stay and asked me to cancel as they had not received my booking. I was offered no help to find another room elsewhere and Rotorua was very busy that weekend. I found the staff quite rude and very unhelpful.
Stayed 1 night in Dec 2017
Response from Ann's Volcanic Rotorua Motel on Dec 12, 2017
Dear Jennifer, I certainly understand your frustration at room being cancelled at the last minute due to our system error, we have fixed the system and contacted Expedia to refund back your money. Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your feedback and will do everything we can to serve your needs. Kind Regards,

10/10 Excellent

Pratyaksh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Ann's Volcanic Rotorua Motel on Jan 5, 2018
Thank you for taking your time to rate our motel, we are glad that you enjoyed your stay! We appreciate your valuable feedback!

10/10 Excellent

Swapnil Bhate, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic place for family
very nice location, close to city and gondola, owner of the property Ms Katrina gifted me bottle of wine for my birthday and their manager Winnie was very helpful throughput our stay. will visit again
Stayed 3 nights in Oct 2017
Dear Swapnil, Thank you for choosing us as your Rotorua accommodation stay. We are very happy to hear that you and your family had a enjoyable Rotorua journey. Looking forward to seeing you next time in Rotorua! Cheers. Winnie

10/10 Excellent

tee, auckland

Liked: Staff & service, property conditions & facilities, room comfort
Spa with every room was a nice touch
My partner and I enjoyed our stay, we booked for 4 nights. We chose this room because of the private spa and how cheap it was. Eventhough there were a lot of bad reviews we settled for the spa and hoped for the best. The staff was very helpful, gave us a tour of the room first, explained everything and what Rotorua had to offer (activities) and made sure we felt comfortable. The spa was nice you fill it up like a bath tub and can adjust the temperature and if you want bubbles or not. The master bedroom is actually in the sitting room and the TV was closer to the back door, so not in reach for the wifi which sucked because we weren't able to use our chromecast. Plus the TV was on a really low table, higher table would have been nice to lie down to. Curtains were really dusty and dirty also shower had a little bit of mound on edges. Really tiny fridge so had to buy food daily and backyard could've been more better maintained with all the grass growing in different cracks of the concrete. All beds had electric blankets so that was a nice touch after being in the spa. 2min drive from everything, it was litterly in the middle of everything. You get your own private parking infront of the room and the area is very quiet. Out of 10 I'd give it an 8.5 we did very much enjoy our stay overall.
Stayed 4 nights in Sep 2017

6/10 Okay

louise , Melbourne Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dated and uncomfortable bed
Unfortunately the property is very dated and the bed exceptionally uncomfortable. That being said, very clean and tidy with extremely helpful staff. If you're looking for a cheap place to stay its fine, little bit out of the way if you don't have a car.
Stayed 3 nights in May 2017
Response from Winnie on Jun 8, 2017
Hi Louise, Thank you for your feedback and we are willing to take your concerns in mind to improve our motel up to date on time. Cheers.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the same!
Stayed at Ann's about 8 years or so ago and loved it, was disappointed by new management not the same place, painting the walls does not make it new. Fittings need up dating and some furniture broken, miss mash if kitchen utensils. Service could be brushed up, no one at reception on checking out, dropped key in box. Would take a lot to get me back.
Stayed 2 nights in May 2017
Response from Winnie on Jun 2, 2017
Hi There, Thank you for your feedback and we do just take over this motel no long time and we know we have some space needed to improve our better service for our customer as soon as possible! Our office time is from 9 am to 6 pm. So there might be no staff in the front in the early morning. But our service line 073471007 will be 24 hours. We are sorry that this time you did not feel 100% satisfaction with us and we promise will provide you the best service for next time. Thank you and have a nice day. Winnie Manager

4/10 Poor

Theresa, New Zealand

Disliked: Staff & service, room comfort
A bit of a surprise :(
Booked in this hotel, great price but there was no one at reception, we had to call to find out where our key was even though it was only early evening. It was only 4 degrees but every window was open. Found a heater, there was some mould on the curtains. Overall the room was tidy. Our main concern was the cleaner who repeatedly knocked on our door before check out time - demanding to clean our room. We were trying to shower & get changed & despite calling out she tried to unlock the door while we were inside trying to put clothes on. That was a horrible experience
Response from Winnie on Jun 2, 2017
Hi Theresa, Thank you for your precious feedback and Sorry about our cleaner staff unprofessional working attitude. We have set the rules for all the cleaner staff about what you concerned and will never happen again such unprofessional issue. We have decided to change curtain as soon as possible. Look forward to providing you better service next time. Cheers. Winnie

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
the whole rooms were very dirty mould in the bedroom dirty marks in the bathroom people were painting when we were out of the room we will not be coming back here
Response from Winnie on May 24, 2017
Hi There, sorry you did not have a good staying experience with us and we do apologies for we just finished our motel yearly maintenance during your stay. We will improve our room service based on your feedback. Thank you.

8/10 Good

Norman, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic gem in Rotorua at reasonable price
We have stayed at many motels in Rotorua, and this has to be near the top of the list. Impeccably clean, beautifully prepared (including towel art!) and fantastically friendly staff, Nothing fancy - this is not 5-star, but everything you need.
Response from Winnie on May 24, 2017
Dear Norman, We appreciate for your feedback and will take it in mind trying to fixed it up asap. Cheers.

10/10 Excellent

Talia, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Absolutely loved the accomodation, the room was perfect for us and the kids. The private spa outside our courtyard was a bonus! A hidden gem :)
Response from Kat on May 7, 2017
Thanks very much for your feedback! We'd always love to do more for our guests! Hope to see you again in the future :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, kind hotel staff. Recommended us some good places to go in rotorua. Good location, convenient to go spring pool and supermarket such as New World.
Response from Kat on May 7, 2017
Thanks for your feedback! Hope you had a lovely trip and looking forward to see you again!

10/10 Excellent

Tegan, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean motel 5 minute drive from everything.
Staff really friendly, rooms nice, spacious and clean. Spa in each room really nice touch. Can drive everywhere in Rotorua pretty much 5 mins or walk 20-25 mins to the lake.
Response from Kat on May 7, 2017
Thanks very much for your feedback! We'd strive to improve and hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome spa pool..
awesome motel very friendly staff willing to help you out anytime..highly recommended
Response from Kat on May 7, 2017
Thanks very much for your feedback! We're honored to have you staying with us! Hope to see you again in the future!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Would never stay again EVER!!! photos are not what this place looks like at all
Response from Manager on May 1, 2017
Could you suggest what we can improve? Thanks

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The beds were very uncomfortable and the room was very cold and felt damp. There was a small fan heater that we put on, but not ideal for during the night. There were no face cloths supplied and would be nice to have shower caps as well.
Response from ERIC on Apr 26, 2017
Thanks for your opinion. Our studio do not have spa as we said and our bed is queen size. You can book our spa room next time which is much bigger and with spa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice, close to town
Was a pleasant stay they dont offer breakfast even though it says you can for extra on this website and they need to put reservation policies up for us to read eg payments
Response from Winnie on May 24, 2017
Hi There, Thank you for your advice and we have removed the breakfast option for avoiding any misunderstanding in future. The reservation policy is on the booking confirmation letter supposed already sent to you when you book the room at the begaining. For securing the booking, Motel charge the room rate 7 days in advance before guest arrive in. Thanks again for your feedback and we will keep it in mind for better service. Cheers.

2/10 Terrible

Desley, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient to centre of Rotorura and attractions
Appalled on arrival that a large section of carpet outside bathroom very sodden.when reported to staff given 2 towels to mop up myself...no shower curtain, so this is reason water runs straight to carpet.bathroom door rotted along bottom from continually been wet.hot tap broken and hard to turn on as moved each time.
Wet door
Response from Manager on May 1, 2017
Thanks a lot. We will do some painting job.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to everything
Great place to stay owner is very helpful rooms are quite large and very private . The courtyard is a nice touch and adds to the overall experience

6/10 Okay

Bridget, Wairarapa NZ

Liked: Cleanliness
Disliked: Staff & service
basic facilities but comfortable and well priced. difficult to contact staff
Response from Winnie on Apr 1, 2017
Hi there, Thank you for staying with us and we will take your advice in mind. Although the staff working time is from 9 am to 6 pm, our service hotline is 24 hours for providing any assistance you may need. Welcome to Rotorua again. Cheers. Winnie

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero customer service. No greeting or welcome. Room smell really bad.
Response from Winnie on Apr 1, 2017
Hi There, We are sorry about you are not feeling happy staying with us. The fact might be when you checked in, our staff might have finished her work which is from 9 am to 6 pm or she might been out for motel other business. We do apologise sincerely for that. But our service hotline is 24 hours for providing any assistance that customer might need. Welcome to Rotorua again and we will fix our service immediately. Thank you.

8/10 Good

Shelley, D

Liked: Staff & service, property conditions & facilities, room comfort
Clean and adequate
Comfortable and affordable..... Would stay there again 7/10 Easy check in Onsite parking

10/10 Excellent

wendy, hawkes bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good motel not far from town and hospital
was there for birth of grandchild so was nice and close to hospital

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
The staff was nice,the room was beautiful and very clean, the position was convenient. and the parking was spacious.

2/10 Terrible

Jenny, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing like what was advertised
This place was dreadful! It did not at all look like what was advertised. The toilet and bathroom were appauling! The hot tub outside was stained and dirty! The power points were dangerous and did not all work. There were holes in walls and the curtains did not shut properly. We did not stay there! So we lost the money that was paid for this place and then stayed somewhere else!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible night
I have booked the hotel for 5 people (4 adults and 1 child) when we arrived at the room, we just found 1 double queen bed and 2 singles bed + 1 sofa-bed, however no blankets, and no pillow or anything else for the child. when we return to the reception to ask for the things, it had a message saying the person have left and would be back in 40 minutes. The problem is that we went out for dinner. Then my son ended up sleeping with me and my husband at the same bed. Terrible night and the the room wasn't clean as we expected.

8/10 Good

Verified traveler

Liked: Staff & service
Cosy accommodation Staff are very friendly Room is clean. Short distance to city central

4/10 Poor

Verified traveler

Liked: Staff & service
Meet our needs,
The place could do with a tidy up, over grown hedges and plants with a little trimming and weeding the place would look a lot better. But otherwise the place meet our needs

8/10 Good

Daryl, auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family friendly and private hotel
My kids and I loved this hotel room especially the spa pool. It was perfect for a summer getaway and the staff were super helpful with fun family things to do for us during our stay

6/10 Okay

Vivian, Auckland

Liked: Staff & service
not bad
the sofa bed is broken and had to use folded beds which one of them is broken and just not comfortable. staff is supporting and kindly apologised. however, if you are driving long dostance and couldnt sleep well then that will turn out to be a disaster. overall not too bad

8/10 Good

Xiaobo

Liked: Room comfort
Value for money

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
For ahort stay only
Shower room is crap, never stay in 9A. Badly needs a renovation.