Garden

Reviews of Birchwood Spa Motel

3 out of 5
Birchwood Spa Motel
6 Sala Street, Rotorua, Bay of Plenty

Reviews

8.2

Very Good

Rating 10 - Excellent. 98 out of 290 reviews" "
Rating 8 - Good. 112 out of 290 reviews" "
Rating 6 - Okay. 67 out of 290 reviews" "
Rating 4 - Poor. 10 out of 290 reviews" "
Rating 2 - Terrible. 3 out of 290 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Chevourne

Stayed 1 night in Feb 2024

4/10 Poor

Paula

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The owners could not speak English, it was very difficult to communicate with them. The photos on the website did not match what it really looked like. The 'spa' was cracked & very old. There was only 1 dishtowel & nothing to wipe the counters with. The website said that there was coffee & a plunger in the room, biscuits on arrival, hairdryer & toiletries - there none of those things, only a liquid soap dispenser. The bathroom looked nothing like the photo, the floor was old & stained. There was no nice shower cubical & no nice basin as per the photos on the website. Very disappointing.
Stayed 2 nights in Jan 2024

8/10 Good

Anju

Stayed 1 night in Jan 2024

6/10 Okay

Jerry

Poor internet connection and no air conditioning system installed on the unit.,
Stayed 2 nights in Jan 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a dated property but well maintained and clean. Also great value and very well located to all the great things Rotorua has to offer.
Stayed 1 night in Dec 2023

6/10 Okay

Clinton

Traveled with family
Property was good, owner was very kind. Only negative was that the wifi was poor annd unstable and dropped frequently.
Stayed 1 night in Dec 2023

8/10 Good

Mollie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Karen

Liked: Room comfort
Tired, but comfy and budget friendly
This is a slightly tired and dated motel, but for the price paid we cannot complain. The “spa tub” bath has seen better days , and we would not have wanted to sit in it, but for showering it was acceptable. We slept very well as the bed was surprisingly comfortable.
Stayed 1 night in Nov 2023

4/10 Poor

Jean

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanness is not very good and needs a lot of work done in the bathroom area toilet seat was broken and I had my 4yr daughter that was scared to sit on the seat. It’s disappointing this property staff were friendly but rooms definitely need work and upgrading.
Stayed 1 night in Oct 2021

6/10 Okay

Louise

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to put me into a cheaper unit when I paid for the studio with outdoor tub. Got into the unit and the tv didn’t work the taps on the spa tub was stiff and not working properly and the shower only had two settings cold or nothing. Never come back again.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Staff were friendly and room was clean. There was no sky tv which was advertised online. The wifi connection horrible. The room didn't have milk in the fridge. Had to wait couple of hours. The bathroom could use some TLC. The shower head was rusted and corroded needed to be changed.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Nearby traffic noise was terrible, particularly trucks in early morning hours.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel, there was some noise from trucks at night.
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Overall this wasn’t a bad motel to stay at, but found it very dated and the garden’s unkept
Stayed 1 night in Jan 2021

6/10 Okay

Jack

Stayed 2 nights in Dec 2020

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Great
Great place at a great price. Room was plenty big and double spa bath is great to relax in. Also off the Main street so quiet. Very good value and would stay again on next trip to Rotorua
Stayed 1 night in Nov 2020

10/10 Excellent

Marc, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the spa pool although water was never that warm
Stayed 1 night in Oct 2020

8/10 Good

Marion, Waikato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. We were able to book in about 12:00. That was really good. Friendly. Overall very happy. Only thing extra there could have been is we would have appreciated a bit of milk in the frig for coffee etc.
Stayed 1 night in Oct 2020

10/10 Excellent

Naay, Hamilton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very helpful and assisted promptly. The room had a comfortable feeling to it, no complaints from me! I’m actually sad I couldn’t stay any longer than what I did, I tried to book again for a fortnight’s time but it was booked out. My favourite would have been the tub 👌😁
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms, the jet spa was fantastic.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2020

8/10 Good

Rob, Pahiatua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space for children, clean and warm. Well appointed kitchen for self catering.
Stayed 1 night in Jul 2020

6/10 Okay

Mz

Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The spa pool was great. It laked any form of kitchen other than a microwave with no bench to do anything else let alone wash any dishes
Stayed 1 night in Jun 2020

8/10 Good

R D

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was great relaxing in the spa bath. The staff at check in was very good. It was a nice bonus having two cookies in the room as well as the usual tea and coffee.
Stayed 1 night in May 2020

6/10 Okay

Trevor

Very Average
Stayed 2 nights, upon check-in was given some milk for our room. The next day, there was no milk in our room, so proceeded to reception, to be told by the receptionist that they do not hand out milk on the second night. How pathetic
Stayed 2 nights in Mar 2020

2/10 Terrible

HJM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad experience the stay at this place
When checking in, there were non speaking or reading english people at reception, was a very confusing situation. Complained about the toilet cistern, was broken and making a continuous high pitched noise after the first night. supposed to be fixed the same day, not so. Was told they couldn't do anything about it as it was old and broken, they wouldn't lay awake because of it , so shouldn't I . After a bid of a heated discussion told the man to leave my room ,and solve the problem the next day this was at night. Next day I was offered a different room. If the money was not already taken from my visa account I would have walked away. The room was two nights rehired again, to different People, without the problem being solved , the People complained about the problem, but were told nobody else had complained about the problem. I would never recommend this place to anybody, as they are no professional people that know how to deal with customers , and charge money for sleepless night . My brother and sister in law were offered two bars of chocolate when we were leaving . a very bad experience
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Accessibility. Didn't like the flying of the flag of China next to the NZ one. If that had a tourist function, fine, but I suspect it was more of a political statement, yet more evidence of the creeping, insidious reach/infiltration of our country by a vile, un-elected Communist clique. For that reason, I won't be staying there in the future.
Stayed 1 night in Feb 2020

8/10 Good

RB, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clse enough to the MTB trails. They bike path there is very clsoe to ride to the trail head.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Close proximity to town old but tidy friendly stsff
Stayed 1 night in Feb 2020

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Cleanliness
Helpful manager on site
Toilet leaked. Fixed promptly by management. The people upstairs left the tap on and flooded their unit. Our unit bathroom floor was wet. Management was very apologetic.
Stayed 2 nights in Feb 2020

6/10 Okay

Gina’s

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
# Sound proofing spa areas with plants/climbers? # Toilet door should be a slider, very awkward to step in and close not very impressed. # Spa was lovely Alas really noisy. # please have tv batteries checked. # Front and back doors were left open for a breeze to come through, pleasant, no air con. # Traffic noise wasn’t that annoying. # Reasonable parking access. Overall we had a very pleasant rested night.
Stayed 1 night in Feb 2020

6/10 Okay

Harry, Auckland

Traveled with partner
Disliked: Amenities, property conditions & facilities
Road noise from main road if door or window left open. No cooking facilities for price $130 per night. Microwave on shelf under TV so is kettle which is dangerous if not compliant. Tiny shelf with two glasses, two cups, tea, coffee, spoons no cutlery all crammed in. Large bathroom. Tall cupboard containing only ironing board and blanket uses too much space that could be used to insert kitchen bench and cooktop. It is just a small ensuite unit. There are better for price but they were booked out Cramped unit. Bonus was spa bath on patio. Cleaning staff very helpful and friendly. Man in office a bit cold
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. The property was a little dated but the size of the room was large, the extras of cutlery, crockery, teas, coffee, milk and biscuits were great. The spa was fantastic after a hot 30 degree day. For the price I definitely recommend this motel.
Stayed 1 night in Jan 2020

8/10 Good

Bernice

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable clean tidy
Very comfortable bed, tidy and clean units everything i needed but better toileteries would help when you forget the soap and dont know whats in container..smelt yuck. lots of sign language to sign in as English not spoken was not a good arrival look!
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Darryl, Perth, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Spa was a bonus. Shower water pressure not great.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given its position next to heavily used road it was quieter than I thought it would be, small maintenance issue fixed promptly, only minus would be the weak shower pressure but I would stay again.
Stayed 2 nights in Nov 2019

6/10 Okay

Natasha

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
NZ Trip
Great location with good service. But the condition is poor. average clean.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheers Birchwood
Cool
Stayed 3 nights in Sep 2019