Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom mildura australia

Nice hotel friendly staff close to airport

Posted Jan 1, 2015
Nice hotel clean and helpful staff. Good shuttle service very close to airport excellent facilities
1 out of 5
by A verified travelerfrom auckland , nz

Not good

Posted Dec 30, 2014
Pros: Staff were nice
Cons: Improve the condition of the room
Room too small. Not enough room for three adults. Room decor too old. Need a paint of coat. Very hot. No air conditioner. Although we paid for two nights left one day early as we were not happy with the room. Worst hotel experience for about 20 years
4 out of 5
by Annette Andrewfrom New Zealand

Posted Dec 3, 2014
Pros: Breakfast
Cons: The bed and the lack of R&M on the room
i asked for a king bed for my 6'6" husband and got a king single
3 out of 5
by Barry Hammfrom Australia - QLD - Brisbane

Posted Dec 1, 2014
Pros: Nothing really
Cons: Sad and poorly maintainef
4 out of 5
by Shiree Marshallfrom New Zealand - Waikato

Posted Nov 30, 2014
Pros: Big bed
Cons: Water pump in the roof kept going off at random points during the night
Location: Just right
Facilities: Nice ; Value: Affordable; Service: Professional; Cleanliness: Delightful;
5 out of 5
by Adrian Popfrom New Zealand - Hawkes Bay

Posted Nov 30, 2014
Pros: Location
Cons: Restaurant food in bar was terrible
4 out of 5
by Candice Van de Venfrom New Zealand - Waikato

Posted Nov 26, 2014
Pros: The staff at the check in desk (Ashley) was fantastic
Cons: The hotel had NO hot water - they didn't let us know they had a problem or try make a mends - it was an 'oh well sorry' situation! Not good enough!!
Location: Close to everything
Facilities: Basic; Value: Average price; Service: Friendly; Cleanliness: Pleasant; The hotel rooms are old and simple - it's a Copthorne hotel the facilities need to be modern and to a standard! For what we paid we were disappointed!
5 out of 5
by Jenny Cunninghamfrom New Zealand

Posted Nov 25, 2014
Pros: Size of the room was great
Cons: People smoking outside our window because their balcony fit into ours
Really nice stay thank you
4 out of 5
by Juergen Arndtfrom New Zealand - Auckland

Posted Nov 17, 2014
Pros: Value for money, SPA pools
Cons: Nothing bad
Value: Economical; Service: Professional, Respectful, Friendly; Cleanliness: Lovely; unfortunately the sauna was closed / maintenance
4 out of 5
by Tom KOSCIKfrom New Zealand - Auckland

Posted Nov 12, 2014
Pros: Value for money, superior room
Cons: -