Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Auckland

well priced but run down

Posted Sep 1, 2014
Cons: needs updating
3 star hotel close to where congress was held Facilities are run down and in need of attention if well priced would stay there otherwise look for something else
5 out of 5
for Everyone
by A verified travelerfrom melbourne

Awesome hotel!!!

Posted Jul 7, 2014
Extremely friendly staff, who gave me a free upgrade!! He went out of his way to accommodate us. For this alone I would return!!
3 out of 5
for Everyone
by dragonladyfrom Bay of Plenty

Easy to find hotel

Posted Jun 29, 2014
Pros: The location and price.
Cons: Probably needs a good overhaul, but that would be very costly as it is a big hotel.
Location: On the main strip so easy to find everything.
This hotel is on the main strip in Rotorua. The rooms are set out in a bit of a labryth so its easy to get lost. Obviously quite old and a bit shaggy around the edges but the staff were very helpful and welcoming. Our twin room was very large and comfortable. Plenty of pillows and comfy beds. Room service meal was lovely and fast. Will stay there again.
4 out of 5
for Everyone
by A verified traveler

Great Price for this standard of Hotel

Posted Jun 17, 2014
We stayed two nights in The Copthorne Hotel it was great value for money. The rooms where clean warm and comfortable. The pool was large and very warm. The service was good.
3 out of 5
for Everyone
by Lynfrom Australia

Good location

Posted May 28, 2014
Pros: beautiful hotel, great ambience, nice restaurant.
Cons: Pillows good do with replacing or offer variety in each room
Location: Close to shopping centre and short drive to Lady Know Geyser,
Was impressed with hotel, close to shops and geysers
4 out of 5
for Everyone
by A verified traveler

Can't beat it for the start of a bike race

Posted Apr 6, 2014
Even though the elevators were non operational the stairwells were large enough for up and down guests to pass comfortably
2 out of 5
by Janisfrom Nebraska USA


Posted Jan 18, 2014
Pros: Proximity.
Cons: Air conditioning and checking power points etc.
Location: Saw geyser but missed Tamaki Village shows as did not see anything in important list of when timings were. Hotel could advise clients.
No air conditioning For overseas guests - this was very uncomfortable having to have windows open when not use to sulphur etc. No mention was made on booking. No hair dryer in one room and the powerpoint did not work for their personal dryer. Would not recommend to friends and family in USA.
2 out of 5
by A verified traveler

Not at all recommended

Posted Jan 13, 2014
Cons: Overall experience for a guest
Booked two rooms, Both were allocated far away from each other even though they were in same name with adjoining request. Upon arrival the Duty Manager looked unhappy but the receptionist Rui was the only person smiling at all times. Rooms are very tired, carpet coming off, mattress uncomfortable, bed was not made as per hotel standards (not even close to 3 star) of 4 and half star capacity. On top of that, there was a big cockroach spotted at the back of the LCD TV, upon mentioning this to the Duty Manager at check out, Defensive comment was made "such cockroach do not live in the hotel, must have come from outside". there are quite a few areas to develop.
2 out of 5
by Vui hoangfrom Auckland


Posted Jan 7, 2014 on Hotels.com
Looks so good in pictures, but it is really old. The carpet may be from long long ago. We wont stay again.
2 out of 5
for Couples
by Tatinuchfrom Auckland

50% what been advertise!!!!!

Posted Nov 14, 2013 on Hotels.com
First of all its wasn't like i expect the room very old so different from the photo that showing in this website. And some of details from this website been given wrong. Not happy at all i just about to change my mind for another hotels. Then hotel staff look thru this website and upgrade my room that much better. Very appreciate that from hotel staff. But this website should very be careful what you been advertise and honest because we never been there so we don't know what its like. Thank you