I actually made a complaint to the hotel regarding the noise during the night of our stay. The guests opposite had left their door ajar and their kids were running up and down the corridor directly outside our room. Nothing was done, no member of staff intervened and although my complaint was acknowledged all I received was an apology for a night without any sleep.
Also would like to draw attention to the dirty public areas, the hot pools were filthy. The hotel needs serious atttention and upgrading, frankly a bit grotty.