Outdoor pool, pool umbrellas, sun loungers
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Reviews of Distinction Rotorua Hotel and Conference Centre

4 out of 5
Distinction Rotorua Hotel and Conference Centre
390 Fenton Street, Rotorua

Reviews

8.2

Very Good

Rating 10 - Excellent. 244 out of 670 reviews" "
Rating 8 - Good. 276 out of 670 reviews" "
Rating 6 - Okay. 99 out of 670 reviews" "
Rating 4 - Poor. 36 out of 670 reviews" "
Rating 2 - Terrible. 15 out of 670 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I actually made a complaint to the hotel regarding the noise during the night of our stay. The guests opposite had left their door ajar and their kids were running up and down the corridor directly outside our room. Nothing was done, no member of staff intervened and although my complaint was acknowledged all I received was an apology for a night without any sleep. Also would like to draw attention to the dirty public areas, the hot pools were filthy. The hotel needs serious atttention and upgrading, frankly a bit grotty.
Stayed 1 night in Jan 2024

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we drove up the exterior was a little dated but inside there was a real feeling of luxury. Velvet seats in the reception area, chandeliers hanging from the ceilings. Our room showed a little bit of wear in places but overall it was well finished super quiet, clean and the beds were super comfortable. The staff were very helpful. As a family of five it was an excellent option for us and would highly recommend to anyone wishing to go to Rotorua for a family holiday.
Stayed 1 night in Jan 2024

6/10 Okay

Ai Khim

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Mandy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is so old and not same with the pictures
Stayed 1 night in Jan 2024

2/10 Terrible

Jonathan

Traveled with family
Disliked: Amenities
This hotel which claims it is 4 stars has no air conditioning in most rooms but does not tell you nor does Expedia tell you when you order so beware. I hope that Expedia is responsible enough to either drop this listing or explicit or warn potential guests. It is unreasonable to pay almost $400/night for a room without a/c and not be able to sleep in 2024! It is also far away from the centre of action and an old and tired property. Stear clear!
Stayed 2 nights in Dec 2023

2/10 Terrible

Felix

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, dirty Hotel
Stayed 2 nights in Dec 2023

8/10 Good

Wayne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Hyenam

Stayed 2 nights in Dec 2023

4/10 Poor

Yash

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price we had paid for one night, not having AC in the room and a fan which didn’t work properly. If turned on it would make a large whirring noise not letting you sleep the whole night. Didn’t even sleep the whole night as it was extremely hot and uncomfortable. Wouldn’t stay here again
Stayed 1 night in Dec 2023

6/10 Okay

JUNE

Traveled with family
Liked: Cleanliness, staff & service
It’s dated but clean. The air conditioner makes noise. The carpark has a security fence and feel more safe.
Stayed 1 night in Oct 2023

8/10 Good

Roberta

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Babette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay - havent been here before.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay, the rooms were so lovely and comfortable. Such a quick walk to the surrounding Māori villages and geothermal walks
Stayed 1 night in Sep 2023

8/10 Good

PETER HAN JOO

Traveled with family
Liked: Cleanliness, room comfort
Not too bad
The room interior is a bit old. The breakfast is good.
Stayed 1 night in Jul 2023

10/10 Excellent

richard

Stayed 1 night in Jul 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Xinbo

Liked: Cleanliness, staff & service
overall it is good，but facilities are getting old.
Stayed 1 night in Jul 2023

10/10 Excellent

Kaysey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Viren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and nice.
Stayed 1 night in Jul 2023

8/10 Good

Rachel

Stayed 2 nights in Jul 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, away from the business.
Stayed 1 night in Jul 2023

6/10 Okay

Laura

Stayed 1 night in Jul 2023

10/10 Excellent

Teina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family thoroughly enjoyed our time at the hotel, especially the heated pool🤗Loved our time at the hotel.staff were very helpful and pleasant.
Stayed 2 nights in Jul 2023

8/10 Good

Daniel

Traveled with family
It was a bit dark
Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Stayed 1 night in Jul 2023

10/10 Excellent

Miria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
How comfortable the whole thing was. Me and my family will choose to come back our next family stay. The staff were very helpful and friendly with all my grandchildren some staff and cleaners stopped and talked to them which I found how friendly they all were. Thank you very much for the beautiful night and stay there.
Stayed 1 night in Jul 2023

10/10 Excellent

Tylee

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Jul 2023

6/10 Okay

Ritesh

Traveled with family and small children, Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
41
Stayed 2 nights in Jul 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
paint on ceiling was coming away, caffetiere would be a nice touch, otherwise warm, comfortable and pleasant stay
Stayed 4 nights in Jun 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Room service was amazing! Great pool and lounge area
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Stayed 1 night in Jun 2023

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service
Was nice and handy to where we needed to be. Was a bit noisey when trying to sleep think it might of been the air conditioning units and our glasses in our room had finger marks all over them so cleaners might want to make sure they check them when they clean but other than that was a good place to stay.
Stayed 2 nights in Jun 2023
Response from Tony on Jun 16, 2023
Hello StaceyThanks for your comments.We will follow that up with our team.

8/10 Good

Anne

Traveled with group
Liked: Staff & service
Hotel is rather tired & needs tlc in some areas
Stayed 2 nights in May 2023

10/10 Excellent

Rebekah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place great staff and the coffee and high tea are one of the best
Stayed 2 nights in May 2023

6/10 Okay

john

Traveled with partner
Liked: Cleanliness
Plug hanging off wall. Toilet flush broken. Room heater had a second switch we had to be told where to find The repair man came day though
Stayed 2 nights in Apr 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable night at the Distinction
We enjoyed our stay at The Distinction and were happy to see that all the facilities were available such as Mr Yakitoris Restaurant and the Grotto pools. Handy location for anyone Biking in the Redwoods or visiting the Secret Spot Hot Pools. Good that cars have secure, off street, free parking.
Stayed 1 night in Apr 2023

4/10 Poor

Buniya

Stayed 1 night in Apr 2023

10/10 Excellent

Owem

Stayed 1 night in Mar 2023

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel
Stayed 2 nights in Mar 2023

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good Place for a night, could use some updating
Stayed 1 night in Mar 2023

8/10 Good

Kerry

Business traveler
Liked: Cleanliness, staff & service, amenities
Comfortable Bed.
Stayed 1 night in Feb 2023

10/10 Excellent

George

Traveled with partner
Liked: Staff & service, amenities
Excellent assistance driving us to Te Puia in wet weather.
Stayed 2 nights in Feb 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, tidy, nice pool and breakfast was great
Stayed 1 night in Jan 2023

8/10 Good

Rachit

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jan 2023

10/10 Excellent

Lindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable, great breakfasts, friendly staff

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and old fashion but moden feel