Property grounds

Reviews of ibis Rotorua

3.5 out of 5
ibis Rotorua
Lake End Rangiuru Street, Po Box 348, Rotorua

Reviews

8.2

Very Good

Rating 10 - Excellent. 356 out of 1006 reviews" "
Rating 8 - Good. 418 out of 1006 reviews" "
Rating 6 - Okay. 163 out of 1006 reviews" "
Rating 4 - Poor. 41 out of 1006 reviews" "
Rating 2 - Terrible. 28 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fuss, friendly staff and comfortable bed! Walked a short distance to Eat Streat in the evening for dinner and back to hotel! Very enjoyable stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ibis room is usually a tiny prison cell but not this one !! We were pleasantly shocked to see Quite a big room with 2 queen beds. Great value. Location is fantastic near Eat Street and other restaurants. Can also walk less than 3 min to the lakefront. We didn’t rent a car but were able to go on tour to Waimangu volcanic valley, booked from the tourist office which is also within walking distance. We love this hotel
Stayed 3 nights in Mar 2024

8/10 Good

Ulla-Britt

Liked: Staff & service
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Marguerite

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to plenty of restaurants. Near the water and park. Disappointed that there was no Electric vehicle charging as we were lead to believe. There was a parking space in the garage that was marked for EV charging but the front desk said it will be painted over after construction. We had to charge the car somewhere in town which made it inconvenient. I hope they have more ev charging in the near future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed but could do with more facilities like a proper bar, swimming pool or gym. Also not enough staff on reception on arrival.
Stayed 2 nights in Mar 2024

8/10 Good

Gregory, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to restaurants and attractions was great for 2 nights.
Stayed 2 nights in Mar 2024

6/10 Okay

Anthony

Traveled with group
Liked: Staff & service
For the price of the room, it was a bit small. However convent location close to Lake and Eat Streets.
Stayed 2 nights in Mar 2024

8/10 Good

Karl

Liked: Property conditions & facilities
Pleasant enough stay. Very convenient to a number of restaurants etc. Only negative was that cleaning staff walked into room two hours before we were due to checkout!!
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
In easy walking distance to lake and Eat Street and wverythibg you might want. Wonderfully comfortable beds and an excellent base for a few days
Stayed 2 nights in Feb 2024

6/10 Okay

dave

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024

10/10 Excellent

Nadya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Amazing 10/10 would come back
Stayed 1 night in Feb 2024

6/10 Okay

Wai Mun Susanna

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Eileen

Traveled with partner
Liked: Staff & service
Rooms are very small and crowded. Bathroom is in need of refurbishing. Shower was so tiny and counter so worn and tired. Nice bath towels though and beds were comfy. Great location, close to water and restaurants. Easy parking. Wifi good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, cheap accommodation within walking distance of eat street. 24hr self serve laundry and access to the gym and pool in the hotel next door.
Stayed 1 night in Feb 2024

2/10 Terrible

Marco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this crap. Common areas are dirty, rooms are dirty, windows don't open and the AC is so bad it takes like an hour to cool the room, in the middle of the summer. Staff is completely useless. We waited half hour in line just to check in. When it was our turn they asked for the physical card I used to book through Expedia, except I had used a virtual card. But they insisted they needed a card on file. Offered to pay a large deposit instead but nope, "we need the card". Manager was called, I reluctantly gave them one of my other physical cards but the POS showed an error: "issuer unavailable". Keep in mind I've used these cards all around the world, including in multiple hotels in NZ in the last 2 weeks. Second card: "issuer unavailable", same for about 4 more cards, all from different countries and banks. The manager insisted the problem was on my account. "Maybe the balance is insufficient", "maybe the account is frozen", all in front of other guests waiting in line, it was HUMILIATING! In complete disbelief and frustration I was asked to rebook through Expedia and pay online, which I did, using the SAME card, right in front of the manager, AND IT WORKED! I asked if breakfast was included: "yes, 6 to 9 am". My dad went early the next day and guess what: "sorry, actually breakfast isn't included". Seriously?? The least you could do is include breakfast for wasting our time and humiliating us in front of other guests. Shame on you.

10/10 Excellent

Tim, Sidmouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop over clean tidy and new
Stayed 1 night in Feb 2024

8/10 Good

Tarnz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & cosy. Free access to geothermal pools next door. Safe parking.
Stayed 1 night in Feb 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My standard of an Ibis hotel was set by a good experience wiith Ibis Belfast. This one offered the same Ibis feel. It was located so close to the lake and the park. I am glad I chose this hotel. As far as the front desk staff, I will have to get use to the more stand-offish culture which, fortunately, was not shared by the room attendants.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Feb 2024

2/10 Terrible

Ashish

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to be liked, dirty dusty lifts, paint specs peeled off and lying on rugs, breakfast was ok but no labels on items as to what they were. Rooms were clean but not as one expects. Hand basin grimy. The hotel in general looks run down and in need of refurbishment. One could actually see months of grime on lift doors, dust on lift walls. Very bad.....
Stayed 1 night in Feb 2024

10/10 Excellent

Tim, Sidmouth

Traveled with family
Liked: Amenities
Great value for money noting shared use of gym pill and facilities of sister hotel Novotel
Stayed 1 night in Feb 2024

6/10 Okay

Chris

Traveled with partner
Our room was nice with a lake view. However the spare blanket was dirty with food relents stuck in it. We were only given one flannel for the two of us and there was no bath mat. The breakfast hot food was cold ie the bacon and the eggs. The orange juice tasted as if it had gone off. There was a used interdental brush on the lift floor when we arrived and it was still there the next day when we left. All in all we were very disappointed.
Stayed 1 night in Jan 2024

8/10 Good

PALANIVELRAJAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities
This is a budget end hotel and it felt like it. Facilities and provisions were at or below the bare minimum, e.g. we booked for 3 people but there were only 2 towels in the room. Cleaning staff at one point entered the room without knocking. It's the small things that matter. There was a potato chip in the stairwell the entire duration of our stay - 3 days. Hmmm. I would rather find other options for a similar price or go upmarket.
Stayed 2 nights in Jan 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, comfy bed and clean room(hair dryer includes). breakfast was good(grilled bacon, sausage, tomatoes and hash brown, toast and mini croissants, some fruits and yogurt) also coffee(espresso and long black) and tea was available. Bathroom was quite small but understandable. Could share the pool and spa facilities with Novotel hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

May

Traveled with family
Stayed 2 nights in Jan 2024

4/10 Poor

Nebiyat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

bijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and Tidy. Change Carpert.
Stayed 1 night in Jan 2024

6/10 Okay

Arthur

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower area slippery.
Stayed 1 night in Jan 2024

6/10 Okay

Rohitesh N Shyalini

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Shazil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing was spot on nice, clean and top location
Stayed 1 night in Jan 2024

8/10 Good

La

Stayed 1 night in Jan 2024

6/10 Okay

Cari

Traveled with family
The rooms were small and very basic. We enjoyed having access to the pool and gym at the next door hotel. Location was good! I thought the cost was quite high though for what we got.
Stayed 1 night in Dec 2023

6/10 Okay

Shane

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Loved having a room right next to the elevators, the bed in my room was really comfortable that I didn't want to get up.
Stayed 1 night in Dec 2023

10/10 Excellent

Sharmayne

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Not bad
It was nice but there was a hidden surcharge they took off my credit card that they told me about when we checked out. Also didn't have a bath mat or many toiletries.
Stayed 1 night in Dec 2023

6/10 Okay

Somayeh

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It wasn't as standard as other Ibis hotels all around the world.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharmayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Shane

Liked: Cleanliness
Disliked: Staff & service
The hotel is clean and comfortable enough but Connor the duty manager was particularly unhelpful. I was staying 1 night and returning a couple of days later to stay again and he wouldn’t let me leave my car in the car park. There was no explanation and he didn’t even speak to me in person, just said no via the receptionist.
Stayed 1 night in Dec 2023

8/10 Good

Amrutha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at iBis Rotorua was good. The hotel was located right in front of the waterfront and the visitor center and bus stops were at a walkable distance. I was unfortunately allocated the disabled friendly room and it was prone to water logging in the bathroom. Other than this minor hiccup, I had a great time.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room facing the city. Plenty of dining options all within walking distance. Concierge was happy to call a taxi to help me get to the airport on time.
Stayed 2 nights in Dec 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities
Good location for dining options. Facilities are tired, light didn’t work in bathroom and was originally put in a room that had maintenance underway.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay after a turbulent afternoon checking into a different awful hotel. The staff at Ibis, especially Joe, made our night and stay so relaxed and enjoyable
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharmayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kylie

Stayed 1 night in Dec 2023