Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga

Rotorua great location

Posted Sep 16, 2014
Pros: Location and outlook from lake view room
Cons: Cleanliness of carpets.
Location: Great location near lake, handy to restaurants etc.
Carpet in room badly stained. Booked room with 2 double beds, only received 1 facecloth - had to ask for another.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Pleasant hotel with geothermal spa

Posted Sep 12, 2014
We very much enjoyed our stay at this hotel. In addition to what you would expect from a Novotel chain hotel - clean rooms and standard hotel facilities - the hotel has an excellent mineral pool and geothermal spa pool, which we very much enjoyed. Not sure why this isn't advertised on the website - we'd definitely return, just to use this facility! The hotel is also close to restaurants and some of the rooms have pleasant views over the lake.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Nice and close to the beach and all facilities

Posted Sep 8, 2014
Pros: I like where it is and how it is
Cons: Could you please send me receipt for my payment for 2 nights you have on your file. Thank you ###########
Location: All you need is near by
I could not say much more but that it is still in good condition , something in the room will need renovation at some stage sooner or later , but is still good
3 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel

Posted Sep 7, 2014
Enjoy our stay in the hotel, but the kettle was dirty and the room is quite small than expected.
2 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Novotel

Posted Sep 3, 2014
Our overall stay was quite good. Staffs were very accommodating and approachable. There are some things that the management should pay attention to like the kettles in room are dirty and with some rust inside also the noise coming from the party/activities in the lobby or function room until after midnight which can be heard in the guest rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location to all town facilities

Posted Sep 1, 2014
Great views from room of lake, staff happy to help
4 out of 5
Recommended
for Everyone
by A verified traveler from QLD

Good location close to everything.

Posted Aug 27, 2014
Only spent one night while traveling through, perfectly good for the price. desk and bag staff excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Great position in Rotorua-close to good restaurants and tourist spots you can just walk to. Welcoming friendly staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from NEW ZEALAND

Nice Hotel

Posted Aug 16, 2014
Location: Handy to Tamaki Village and eating places
Comfortable place to stay Handy to restaurants and shops
4 out of 5
Recommended
for Everyone
by A verified traveler from auckland

Nice and new

Posted Aug 3, 2014
Newly renovated room. Very central location. A bar and restaurant street right outside. Minute to the lake.