Executive Studio, 1 King Bed, Hot Tub | Balcony

Reviews of Quest Rotorua Central

Quest Rotorua Central
1192 Hinemoa Street, Rotorua

Reviews

9.6

Exceptional

Rating 10 - Excellent. 709 out of 929 reviews" "
Rating 8 - Good. 190 out of 929 reviews" "
Rating 6 - Okay. 20 out of 929 reviews" "
Rating 4 - Poor. 6 out of 929 reviews" "
Rating 2 - Terrible. 4 out of 929 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was what exactly what we thought it would be when booking the stay. Convenient to the areas activities.
Stayed 3 nights in Mar 2024
Response from The Quest team on Mar 15, 2024
Dear StephenThanks for reviewing your stay at Quest Rotorua Central.We are glad to hear we met your expectations and you enjoyed your stay with us, it was a pleasure to meet you.We hope we can welcome you back to Rotorua in the future.Kind regardsThe Quest team

10/10 Excellent

Kristen

Liked: Property conditions & facilities
Convenient and great staff
Stayed 3 nights in Mar 2024
Response from The Quest team on Mar 15, 2024
Dear KristenThank you for taking the time to share your positive experience. We strive to create a welcoming and personalised experience for all our guests, and we're glad to hear that we met your expectations. Thank you again, we hope to have the pleasure of welcoming you back soon.Kind regardsThe Quest team

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to all amenities.
Stayed 2 nights in Mar 2024
Response from The Quest team on Mar 5, 2024
Dear DonaldThanks for taking the time to place a review. It's great to hear you enjoyed our wonderful location right in the centre of town! We hope we can welcome you to Quest Rotorua Central in the future.Warm regardsThe Quest team

10/10 Excellent

Vinita

Liked: Property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from The Quest team on Mar 5, 2024
Dear VinitaThank you for reviewing your recent stay at Quest Rotorua Central.We are glad to hear you have enjoyed your stay with us!We hope we can welcome you back to Rotorua in the future.Kind regardsThe Quest team

10/10 Excellent

Gerry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin ,walking around is easy .
Stayed 2 nights in Feb 2024
Response from The Quest team on Feb 27, 2024
Dear GerryThank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the convenience of having a variety of restaurants within walking distance, especially being just 10 minutes away from Eat Street. It's great to know that you had an easy checkin.Safe travels, and we hope to welcome you back in the future.Warm regardsThe Quest team

10/10 Excellent

olivier

Liked: Property conditions & facilities
Nice hotel well located in downtown. Clean and spacious rooms.
Stayed 3 nights in Feb 2024
Response from The Quest team on Feb 26, 2024
Dear OlivierThank you so much for taking the time to leave a review of your recent stay at our property. We are thrilled to hear that you found our location to be convenient and that your time in the apartment. Our team works hard to provide a welcoming and comfortable environment for all our guests, and we are glad to hear that we succeeded in making you feel at home. We hope that you had a wonderful time exploring the local area and that you made some unforgettable memories during your stay.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Kind regardsThe Quest team

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Feb 2024
Response from The Quest team on Feb 17, 2024
Dear DanielThank you for sharing your review! We're pleased to hear that our location worked for you. We appreciate that a convenient location can greatly enhance the overall experience, and we're glad it worked well for you. It was a pleasure meeting you, we hope you were able to experience the Tongiroro Crossing.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm regardsThe Quest team

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. Excellent staff, all super friendly. Easily walkable location, lots of on street parking Rooms are super clean, well equipped kitchen, great shower, comfortable bed and efficient a/c. Would definitely recommend this hotel.
Stayed 2 nights in Feb 2024
Response from The Quest team on Feb 15, 2024
Dear AlisonThank you for your kind words. We're delighted to hear you enjoyed your stay! We appreciate your positive feedback on the apartment's amenities, cleanliness, and central location. It's great to hear that our team were able to enhance your experience with their great customer service, our team love being able to share their local knowledge with our visitors. We hope you are able to visit again in the future.Warm regardsThe Quest team

8/10 Good

Osvaldo, Highland Park

Liked: Cleanliness, property conditions & facilities
Very nice and comfortable
Stayed 2 nights in Feb 2024
Response from The Quest team on Feb 10, 2024
Dear OsvaldoThanks for reviewing your stay at Quest Rotorua Central.We are glad to hear you have enjoyed your stay with us, it was a pleasure to meet you.We hope we can welcome you back to Rotorua in the future.Kind regardsThe Quest team

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Quest team on Feb 10, 2024
Dear ChristineThank you for reviewing your recent stay at Quest Rotorua Central.We are glad to hear you have enjoyed your stay with us!We hope we can welcome you back to Rotorua in the future.Warm regardsThe Quest team

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from The Quest team on Jan 31, 2024
Dear MichaelThank you for sharing your review! We're pleased to hear that our location worked for you. We understand that a convenient location can greatly enhance the overall experience, and we're glad it worked well for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm regardsThe Quest team

8/10 Good

William

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed here January 2024. Excellent location but parking was poor. Have to use the parking garage down the street where the elevator does not work. Nice clean room, with two comfortable chairs and large tv with HDMI connections so you can stream your own content. Staff were very friendly and helpful. Downside, no coffee maker in room. No instructions on how to use oven.
Stayed 3 nights in Jan 2024
Response from The Quest team on Jan 31, 2024
Dear WilliamThank you for choosing to stay with us, and for taking the time to share your feedback. We appreciate your compliments on our excellent location, clean rooms, and the amenities provided.It's great to hear that you enjoyed the comfort of your room, and the large TV We strive to provide a home-like atmosphere for our guests, and it's rewarding to know that we met your expectations in this regard.We have taken on board your comments about the lack of instructions on using the oven and are looking into this. Your feedback is valuable, and we will use it to improve our services and communication to ensure a more enjoyable experience for future guests.Kind regardsThe Quest team

10/10 Excellent

wasu

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty nice and clean.. stay was comfortable
Stayed 2 nights in Jan 2024
Response from The Quest team on Jan 29, 2024
Dear WasuThank you for reviewing your recent stay at Quest Rotorua Central.We are glad to hear you have enjoyed your stay with us!We hope we can welcome you back to Rotorua in the future.Warm regardsThe Quest team

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location, friendly helpful staff, clean and comfortable unit.
Response from The Quest team on Jan 26, 2024
Dear MaryWe're delighted to hear you enjoyed your stay! Our team takes pride in providing a great location, friendly and helpful service, as well as ensuring clean and comfortable accommodations. Thank you for taking the time to share your positive experience, and we hope to welcome you back in the future.Warm regardsThe Quest team

10/10 Excellent

Harry

Stayed 2 nights in Jan 2024
Response from The Quest team on Jan 18, 2024
Dear HarryThank you for taking the time to share your positive experience with us! We are thrilled to hear had a great stay.We appreciate your recommendation and hope we can welcome you back in the future.Warm regardsThe Quest team

10/10 Excellent

Jo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location and a nice comfortable stay, everything we needed and the front desk team were very helpful.
Stayed 2 nights in Jan 2024
Response from The Quest team on Jan 15, 2024
Hi JoThanks for taking the time to share your feedback! We're delighted to hear you had a comfortable experience during your stay. It would be our pleasure to welcome you back in the future.Warm regardsThe Quest team

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Handy location, lovely apartment. Easy parking with space to store mountain bikes. Friendly staff.
Stayed 2 nights in Jan 2024
Response from The Quest team on Jan 10, 2024
Hi TaniaWe appreciate your positive feedback regarding our convenient location, apartment, and facilities such as storage space for mountain bikes. Our team is delighted to hear that you found our staff to be friendly. Thank you for taking the time to share your experience, and we look forward to welcoming you again in the future.Best regardsThe Quest team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Response from The Quest team on Jan 10, 2024
Dear DavidThank you for reviewing your recent stay at Quest Rotorua Central.We are glad to hear you have enjoyed your stay with us!We hope we can welcome you back to Rotorua in the future.Kind regardsThe Quest team

10/10 Excellent

Glyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely perfect for our needs, with a personable & informative lady at the desk & obviously excellent housekeeping staff. Thank you so much for a wonderful stay!
Stayed 2 nights in Dec 2023
Response from The Quest team on Jan 5, 2024
Dear GlynThank you for your kind words! We're thrilled to hear that your stay was absolutely perfect and that our team, at the front desk, contributed to your positive experience. Our housekeeping staff works diligently to ensure a high standard of cleanliness, and it's wonderful to know their efforts are appreciated.Wishing you safe travels, we hope we can welcome you back to Quest Rotorua in the future.Warm regardsThe Quest team

8/10 Good

Ashleigh

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from The Quest team on Dec 26, 2023
Dear AshleighThank you for your score! It's great to hear you enjoyed your stay. We wish you safe travels on your Honeymoon trip.Warm regardsThe Quest team

10/10 Excellent

Lana

Liked: Cleanliness, amenities, property conditions & facilities
Response from The Quest team on Feb 6, 2024
Dear LanaThank you for reviewing your recent stay at Quest Rotorua Central.We are glad to hear you have enjoyed your stay with us!We hope we can welcome you back to Rotorua in the future.Warm regardsThe Quest team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great location to stay.
Excellent location! The staff Karen is very friendly and helpful!
Stayed 3 nights in Dec 2023
Response from The Quest team on Dec 9, 2023
HiThanks for your kind words, it's great to hear you enjoyed your stay, we hope we can welcome you back in the future.Best regardsThe Quest team

6/10 Okay

Joshua

Stayed 2 nights in Dec 2023
Response from The Quest team on Dec 9, 2023
Dear JoshuaThanks for sharing your thoughts with us. We appreciate your feedback.Kind regardsThe Quest team

10/10 Excellent

GEORGE, HOLLIS

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Quest team on Dec 5, 2023
Hi GeorgeGreat to hear you enjoyed your stay with us in the Executive Studio Apartment. Safe travels.Kind regardsThe Quest team

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very happy with the quest central.
Stayed 3 nights in Nov 2023
Response from The Quest team on Dec 5, 2023
Hi StevenThanks for your lovely feedback! We're delighted to hear you had a great stay. We hope we can welcome you back to New Zealand and Quest in the future.Warm regardsThe Quest team

10/10 Excellent

Felipe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good option in Rotorua, convenient washing machine, well located.
Stayed 2 nights in Nov 2023
Response from The Quest team on Nov 24, 2023
Dear FelipeThank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our accommodation a very good option in Rotorua, with the convenience of the washing machine and our central location.Should your travels bring you back to Rotorua, we would be delighted to host you again.Warm regardsThe Quest team

10/10 Excellent

Dharmendra

Traveled with group
Liked: Cleanliness, room comfort
Amazing trip
Amazing apartment Reception staff has got plenty of information
Stayed 2 nights in Nov 2023
Response from The Quest team on Nov 21, 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear our reception staff provided you with plenty of helpful information.We appreciate your kind words and are thrilled to have contributed to a great stay for you. If you ever find yourself back in the area, we'd love to welcome you again.Safe travels and best regards,The Quest team

8/10 Good

donald

Traveled with partner
Liked: Amenities
Great location great rooms large clean. Lots to do in the area. Highly recommend
Stayed 2 nights in Nov 2023
Response from The Quest team on Nov 21, 2023
Hi DonaldWe appreciate your kind words and are thrilled to have contributed to a great stay for you. If you ever find yourself back in the area, we'd love to welcome you again.Safe travels and best regards,The Quest team

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our one-bedroom suite with kitchen, washer and dryer was perfect for our two-day stay during a lengthy trip. The bed was comfortable, and the bathroom clean and adequate. The location was perfect for access to groceries, local parks, Eat Street, and pick-up points for tours. It it not a luxury hotel - no dining options or fancy lobby - but it was great for our needs. Parking can be a challenge.
Stayed 2 nights in Nov 2023
Response from The Quest team on Nov 12, 2023
Dear Janet,Thank you for taking the time to share your experience! We're thrilled to hear that our one-bedroom suite suited your two-day stay. We also love our central location, close to shops, bars, restaurants, and our wonderful geothermal locations. We take pride in offering fully equipped apartments which include, kitchenettes and in room laundry facilities for the traveller who wants more of a home away from home. It was a pleasure to meet you, we hope you can visit again.Best wishesThe Quest team

10/10 Excellent

ANNE, New Braunfels

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here. This hotel is in a convenient area. We walked to restaurants. Loved that it had a washer and dryer in the room!
Response from The Quest team on Nov 9, 2023
Dear AnneThank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and our convenient location right in the centre of town. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Best regardsThe Quest Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great location for walking around downtown. We had a one-bedroom, which was nice. Everything in the kitchen worked well, including the washer and dryer. The bed was extremely comfortable. One of the best beds I’ve ever slept in. Nice bathroom with a wonderful shower. Nice thick towels. Everything was very neat and clean. My only complaint would be the view over the back parking lot with garbage cans everywhere. But, I just ignored it. Also, the living room needed a floor lamp. But hey, that’s pretty minor. Parking at the hotel was limited and you had to pay for it. Free out front at night only, but had to move the car by 9:30 am. A bit of a pain. Very nice and helpful reception staff too.
Stayed 3 nights in Oct 2023
Response from The Quest team on Nov 9, 2023
HiThanks for the fantastic feedback! We're delighted you enjoyed our awesome central city location and the comfort of our one-bedroom apartment. We hope we can welcome you back in the future.Kind regardsThe Quest team

8/10 Good

Mark, maffra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property near the centre of Rotorua. Comfortable rooms with some onsite parking available. Staff where friendly and would happily stay again
Stayed 2 nights in Nov 2023
Response from The Quest team on Nov 9, 2023
Hi Mark Thanks for taking the time to share your feedback! We're delighted to hear you had a great overall experience during your stay. It would be our pleasure to welcome you back in the future.Best regardsThe Quest team

6/10 Okay

Sloane

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from The Quest team on Nov 3, 2023
Dear SloaneThank you for sharing your feedback. If there's anything specific you'd like us to address please feel free to reach out. We appreciate your input and hope to welcome you back for an even better experience.Kind regardsThe Quest team

8/10 Good

Terese

Centrally located and well appointed with a small kitchen and washer and dryer in the room. I especially appreciated the lovely fleece blanket. Overall very comfortable stay.
Stayed 3 nights in Oct 2023
Response from The Quest team on Oct 28, 2023
Hi TereseThank you for taking the time to share your positive experience with us! We're delighted to hear you enjoyed a comfortable stay and appreciated the fleece blanket in your apartment. We hope you are able to visit again in the future.Best wishesThe Quest team

10/10 Excellent

Minah

Liked: Cleanliness, room comfort
Great place to stay
Staff are helpful and friendly. Room is spacious. Washing machine n dryer included in the room. Location is great. Easy access to eateries. There are many P60 car parking lots in front of the hotel. No issue on car parking as long as you start your day before 9:30am
Stayed 4 nights in Oct 2023
Response from The Quest team on Oct 27, 2023
Hi MinahThanks for your awesome review! We're delighted you found our staff helpful, enjoyed the spacious room, and made good use of the in-room washer and dryer. It's great to know our central location worked for your stay and you found parking hassle-free. We hope we can welcome you back in the future.Best regardsThe Quest team

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Wonderful staff who gave great suggestions. Quick to help with any problems! Thanks for the great stay!
Stayed 2 nights in Oct 2023
Response from The Quest team on Oct 25, 2023
Hi KatherineThank you for your kind words and for taking the time to share your positive experience with us! We're delighted to hear you had a great stay and our staff provided you with wonderful suggestions and quick assistance during your stay.Safe travels, and thanks again for choosing Quest Rotorua CentralWarm regardsThe Quest team

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
On on arrival Karen welcomed me with the upmost friendliness and assistance throughout check-in, my room had every little touch needed for my stay, laundry in bathroom, kitchen amenities, ironing board, basically home away from home and omg the spa, waits for you after your busy day out and about. You will not be disappointed with your choice of the Quest Rotorua, it’s central, accommodating, friendly and homely so do yourself a favour and book in.
Stayed 5 nights in Oct 2023
Response from The Quest team on Oct 25, 2023
Hi DebbieThank you so much for taking the time to share your experience at Quest Rotorua. We are thrilled to hear about the warm welcome you received from our reception team and exceptional assistance during your check-in.It's heartening to know that your room was equipped with all the amenities needed for a comfortable stay, creating a home away from home atmosphere. We take pride in providing those little touches that enhance our guests' experiences, such as laundry facilities, and kitchen amenities.We're especially pleased to hear that you enjoyed the hot tub on the balcony —a perfect way to unwind after a busy day exploring Rotorua. Your recommendation means a lot to us, and we are delighted that you found Quest Rotorua to be central, accommodating, friendly, and homely.Thank you for choosing Quest Rotorua, and we look forward to welcoming you back for another memorable stay in the future.Safe travelsThe Quest team

10/10 Excellent

Te Aroha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great stay! Would definitely go back to stay
Stayed 5 nights in Oct 2023
Response from The Quest team on Oct 6, 2023
Hi Te ArohaThanks for taking the time to share your feedback! We're delighted to hear you had a great overall experience during your stay. It would be our pleasure to welcome you back in the future.Best regardsThe Quest team

10/10 Excellent

Mark, Moranbah

Liked: Cleanliness, property conditions & facilities
Staff were amazing
Stayed 2 nights in Oct 2023
Response from The Quest team on Oct 6, 2023
Hi MarkIt was our pleasure to assist. We look forward to welcoming you again in the future.Warm regardsThe Quest team

8/10 Good

Nigel

Traveled with partner
Liked: Cleanliness
Compact, had everything one needs, no car park meant you had to get going by 9.30. Perhaps pay your staff overtime on Sundays after 4 pm specially as people are waiting for checkin rather than staff muttering I am supposed to finish at 4 and forgetting to give keys and explaining things
Stayed 2 nights in Oct 2023
Response from The Quest team on Oct 3, 2023
Dear NigelThanks for sharing your thoughts! We're thrilled you found everything you needed. We'll definitely consider your suggestion about Sunday check-ins. We appreciate your stay and hope to welcome you back soon!Kind regardsThe Quest team

10/10 Excellent

Nizam

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
It would be ideal to have allocated guest parking. Also have an option for a smart TV, thanks
Stayed 3 nights in Sep 2023
Response from The Quest team on Sep 29, 2023
Dear NizamThanks for sharing your thoughts! While we currently don't have allocated guest parking for everyone, we offer the following options:Street parking in front of the hotel in a P60 zone, is free between the hours of 5pm and 9.30am Monday – Friday and free after 12 Noon Saturday until 9.30am Monday morning.iPark Pukuatua Street Carpark Building is available 100 meters from the hotel with level three roof parking: Use their level three pay machine before you leave: No booking required. Locked from 11pm - 6am.Being in the inner city has the added benefit if being able to walk to many of Rotorua's fantastic restaurants, cafe's, parks and local attractions.We appreciate the smart TV suggestion! We're looking into it. Thanks for choosing us, we hope we can welcome you again!Warm regardsThe Quest team

8/10 Good

Gary

Liked: Cleanliness
Only stayed overnight but found rooms clean and tidy, and staff helpful. the one thing was a little noisy internally but not a game changer.
Stayed 1 night in Sep 2023
Response from The Quest team on Sep 25, 2023
Dear GaryThank for taking the time to share your feedback with us! We're delighted to hear that you had a pleasant overnight stay and that you found our rooms clean and tidy. It's also great to know that our staff were able to assist during your visit.We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Warm regards,The Quest team

10/10 Excellent

Taylor

Traveled with partner
Liked: Amenities, property conditions & facilities
The hotel is in a great location. A lot of cafes, restaurants, etc are within walking distance and a lot of the great places to see in Rotorua are a very short drive. The room was very clean and it was really nice to have a kitchen to make simple meals if you don’t want to eat out all the time. We slept well and it was quiet. The reception staff were very helpful and housekeeping was great. Parking was a little annoying - not because of the hotel itself, but because it’s so centrally located. Quest sent an email with helpful information about parking so we were at least prepared for it. I would definitely recommend staying here!
Stayed 2 nights in Sep 2023
Response from The Quest team on Sep 19, 2023
Dear TaylorThank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed our convenient location with easy access to cafes, restaurants, and Rotorua's attractions. Your recommendation means a lot to us, and we would love to welcome you back in the future for another enjoyable stay!Warm regardsThe Quest team

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great place
We loved our stay here. Karen and the team looked after us and were really helpful. Beds were comfortable and room clean. One of the best places we have stayed in in New Zealand. They moved our bags when we moved rooms due to booking an extra night and even gave us a free room upgrade.
Stayed 1 night in Sep 2023
Response from The Quest team on Sep 17, 2023
HiThank you so much for your kind words, it was a pleasure to meet you both, and we thank you for the bottle of wine our team were delighted with the gift! We're thrilled that you had a wonderful stay with us and our team provided excellent service. It's great to hear that you found the beds comfortable and the rooms clean. We hope to welcome you back for another enjoyable stay!Best regardsThe Quest team

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great place
We loved our stay here. The hot tub in our apartment a great touch. Karen and the team looked after us and were really helpful. Beds were comfortable and room clean. One of the best places we have stayed in in New Zealand.
Stayed 2 nights in Sep 2023
Response from The Quest team on Sep 16, 2023
HiThank you so much for your fantastic review! We're thrilled to hear that you loved your stay with us and that you enjoyed the hot tub in your apartment. Karen and the rest of the team take pride in providing exceptional service, and we're delighted that they looked after you and were helpful during your stay. It's wonderful to know that you found the beds comfortable and the room clean.We'll definitely share your positive feedback with our staff; they'll be delighted to hear their efforts made your stay memorable. We hope to have the pleasure of welcoming you back in the future for another great stay in New Zealand!Warm regardsThe Quest team

10/10 Excellent

Arthur

Stayed 2 nights in Sep 2023
Response from The Quest team on Sep 27, 2023
Dear ArthurThank you for taking the time to leave a review. We are pleased to hear that you had a good experience with us. As a hotel committed to providing excellent service, we strive to meet and exceed our guests' expectations.We hope to have the pleasure of welcoming you back soon.Warm regardsThe Quest team

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from The Quest team on Aug 14, 2023
Thank you for your great score! We're delighted you enjoyed your stay with Quest Rotorua Central and hope we can welcome you again.Warm regardsThe Quest team

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Quest team on Aug 12, 2023
Hi BrittanyThank you for taking the time to leave a review. We are pleased to hear you had a great experience with us. As a hotel committed to providing excellent service, we are always striving to meet and exceed our guests' expectations.We hope to have the pleasure of welcoming you back soon.Warm regardsThe Quest team

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! It was close to everything and the employees were incredible!!
Stayed 2 nights in Aug 2023
Response from The Quest team on Aug 5, 2023
Dear LindaThank you for taking the time to leave a review. We appreciate your feedback and are pleased to hear that you had a great experience with us. As a hotel committed to providing excellent service, our team were delighted with your comments.We hope to have the pleasure of welcoming you back soon.Warm regardsThe Quest team

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great quiet & clean property. Our only concern was that without your room key, after hours you cannot get out of the building. Not sure what the fire code is there. When we went to leave, we almost couldn't get out as we slid our keys under the door of the office. Thank goodness we were able to fish them out.
Stayed 4 nights in Jul 2023
Response from The Quest team on Aug 2, 2023
Dear KatherineWe are glad to hear that you found our property quiet and clean during your stay. Your comfort and safety are our top priorities, and we understand the importance of a smooth exit process for our guests.Thank you for bringing your concerns to our attention, and we apologize for any confusion regarding the exit procedure at our property. A key is not required for this process. Our building is equipped with touchpad departure, which allows guests to exit without the need for a key. In the event of a fire or emergency, rest assured that the doors will open to ensure everyone's safety.Thank you for choosing our property for your stay, and we hope to welcome you back soon.Kind regardsThe Quest team