Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards

We apologize for falling short of your expectations during your stay. Your feedback about the aging facilities & poor service is concerning, and we sincerely regret any inconvenience caused. We take your comments seriously and will address these issues to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the chance to make amends in the future.Kind Regards

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards

We apologize for falling short of your expectations during your stay. Your feedback about poor service is concerning, and we sincerely regret any inconvenience caused. We take your comments seriously and will address these issues to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the chance to make amends in the future.Kind Regards

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards

Dear Andy,We apologize for falling short of your expectations during your stay. Your feedback about poor service is concerning, and we sincerely regret any inconvenience caused. We take your comments seriously and will address these issues to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the chance to make amends in the future.Kind Regards

Thank you for taking the time to share your feedback with us.

Dear Sahil,Thank you for taking the time to share your feedback with us.We apologize for falling short of your expectations during your stay. We sincerely regret any inconvenience caused. We take your comments seriously and will address these issues to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the chance to make amends in the future.Kind Regards

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards Abhay

Dear Andrew,Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards Abhay

Dear Douglas,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping & Maintenance team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning. procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit.

Dear Joshua,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused due to the absence of staff. Your concerns will be addressed with our team to ensure that such incidents are not repeated.We look forward to welcoming you again in future.

Dear Deepal,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit

Hi Kerry We're sorry that you didn't have a great experience . Thank you for your review.

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.Sincere apologies for the inconvenience caused during your stay. We look forward to welcoming you again in the future.

Kia Ora Amandeep,Thank you for staying with and for your kind feedback!Regards

Hi David. We apologize for the inconvenience.Thank you for your Feedback

Dear Krisjan,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.

Dear Steven,Thanks for your feedback.Your feedback is extremely valuable to us.

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards Abhay

Kia Ora Polly,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of your room. Your comments about the lack of maintenance are noted, and we take this feedback seriously. We are committed to addressing and improving the issues you've highlighted. If you have specific details or suggestions, please feel free to share them so that we can take appropriate actions to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay in the future.Kind Regards

Kia Ora Robyn,We appreciate your positive feedback! It's wonderful to hear that you enjoyed the spaciousness of your room, the nice balcony with a view of green space, and the ample sitting areas in the lobby. Creating a comfortable and inviting space for our guests is important to us, and we're delighted that you had a positive experience. If there's anything specific you particularly liked or any suggestions you have for further improvement, please feel free to share. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards

Kia Ora Connie,Thank you for your kind words!Regards

Kia Ora Manqiong,We sincerely apologize for the subpar cleaning experience you had during your stay. Your feedback about finding rubbish, used nappies, and cups not properly cleaned is deeply concerning and not reflective of our standards. We take this matter seriously and will address it with our housekeeping team to ensure such oversights are rectified.We also apologize for the oversight regarding towels and face towels. Your comfort is our priority, and we regret any inconvenience caused. Please be assured that we will use your feedback to make necessary improvements.Thank you for bringing these issues to our attention, and we hope you might give us another opportunity to provide you with a more positive experience in the future.Kind Regards

Kia Ora Clive,Thank you for sharing your feedback with us. We're pleased to hear that you found your room enormous and incredibly comfortable, particularly noting the excellent and comfortable bed. However, we apologize for the cleanliness issues on the outside balcony and the non-functional power point in the bathroom. Your comments about the walls, ceiling, and occasional holes in the wall are noted, and we appreciate your understanding.We value your input and will use your feedback to make the necessary improvements. We look forward to the opportunity to welcome you back and provide you with an even better experience in the future.Kind Regards

Kia Ora Glenn,Thank you for sharing your detailed feedback with us. We appreciate your honest observations about the state of the hotel and acknowledge your concerns regarding the lack of maintenance and the overall atmosphere. We take your comments seriously and will use them to assess areas for improvement. While we understand your sentiments, we're grateful for your acknowledgment of the staff and the cleanliness.We are committed to enhancing the guest experience and will consider your feedback as we work towards possible renovations and improvements. We hope to have the opportunity to welcome you back in the future to showcase positive changes.Kind Regards

Kia Ora Vicki,Thank you for staying with us and for your kind review!Regards

Kia Ora Emele,Thank you for staying with us and for your kind review!Regards

Kia Ora Joel,Thank you for sharing your positive experience with us! We're delighted to hear that you found the room clean, tidy, and comfortable, and that the presence of air conditioning added to your overall comfort. If there's anything specific you particularly enjoyed or any suggestions you have for further improvement, please feel free to share. We look forward to welcoming you back for another comfortable stay in the future.Kind Regards

Kia Ora Anne,Thank you for sharing your positive experience with us. We're delighted to hear that you found our hotel nice, clean, and our staff friendly and helpful. It's great to know that the upgrade for a balcony was accommodated without issues, and that the maintenance issue with the TV was promptly resolved by Matt. We appreciate your kind words about the service, the big room, and the quiet overnight stay.Your feedback is important to us, and we look forward to providing you with another pleasant experience in the future.Kind Regards

Kia Ora Anonymous,We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Your feedback regarding the condition of the property, cleanliness, outdated facilities, and discomfort is deeply concerning. We take this seriously and will address these issues promptly.We appreciate your honesty, and we are committed to making improvements to provide a more positive experience for our guests. We understand the importance of maintaining high standards, and we apologize that we fell short during your stay.We hope you enjoyed your time in Rotorua despite the accommodation challenges, and we appreciate your feedback as it helps us identify areas for improvement.Kind Regards

Kia Ora Hannah,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with lights not working and the spa bath not functioning properly. Your comments are important to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.If there's anything specific you'd like to share or if there's anything we can do to improve your experience, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Kind Regards

Kia Ora Seong,Thank you for your stay with us!Regards

Kia Ora Zhiqi,Thank you for sharing your feedback. We appreciate your comment on the fair pricing for the overall experience. If there are specific aspects you enjoyed or if there's anything we can do to enhance your experience further, please feel free to let us know. We value your input and look forward to serving you again in the future.Kind Regards

Kia Ora Sandra,Thank you for bringing the issue with the shower in Room 108 to our attention. We apologize for any inconvenience this may have caused, and we will promptly address the water pressure and shower head concerns to ensure a more comfortable experience for our guests. We appreciate your positive mention of the excellent, soft, large bed, and we're glad to hear that overall, your stay was satisfactory. If there's anything else you'd like to share or if there's anything we can do to improve your experience, please feel free to let us know. We look forward to the opportunity to welcome you back for an even better stay in the future.Kind regards

Kia Ora Bruce,Thank you for staying with us and for your kind review!Regards

Kai Ora Viraj,We appreciate your feedback and apologize for the issues you encountered during your stay. We understand the importance of a well-maintained property and the need for prompt assistance when issues arise. We will address the concerns you've mentioned, including the stained carpets and the limitations on addressing room issues after 7 pm.Your comments are invaluable, and we will use them to make necessary improvements to ensure a more satisfactory experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive stay.Kind Regards

Kia Ora Litorchia,Thank you for staying with us and for your kind review!Regards

Kia Ora Vishal,Thank you for staying with us and for your kind review!Regards

Hi Steve,Thak you for your online review!Kind Regards

Kia Ora Leon,We're sorry for the inconveniences you faced during your stay. Your feedback is valuable, and we're addressing the issues with room cleanliness, amenities, and key cards immediately. We're glad you liked the spacious room, balcony, and our friendly staff. We hope for another chance to provide a better experience.Kind Regards

Kia Ora Frank,Thank you for highlighting our friendly staff, breakfast, and inspiring atrium artwork. We're thrilled to have contributed positively to your stay. Looking forward to welcoming you back soon!Kind Regards

Kia Ora Ashly,We're deeply sorry to hear about your experience with our staff. We value your feedback and are taking immediate steps to address this matter internally. Your satisfaction is our priority, and we hope for the chance to restore your trust in our service.Kind Regards

Kia Ora Anthea,Thank you for your online review!Kind Regards

Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.

Kia Ora Vivek,We appreciate your feedback and apologize for falling short of your expectations. We're working to improve our facilities and room comfort. It's great to know you found the parking convenient and enjoyed the complimentary washer and dryer. Your input helps us enhance our guest experience.Kind Regards

Kia Ora Sonia,Thak you for your review!Kind Regrds