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Reviews of Tuscany Villas Rotorua

4 out of 5
Tuscany Villas Rotorua
280 Fenton St, Rotorua

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 456 reviews" "
Rating 8 - Good. 171 out of 456 reviews" "
Rating 6 - Okay. 39 out of 456 reviews" "
Rating 4 - Poor. 12 out of 456 reviews" "
Rating 2 - Terrible. 5 out of 456 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location nice staff room was nice and clean Great spa bath
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an ok place - the pool was definitely a disappointment just from the size and location - right beside the street - works well if you don’t want it used! It didn’t tempt us!
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Tuscany was poor - no air conditioning therefore much outside noise due to having to leave the window open, saggy hide-a-bed, slow Internet. The owners transferred us to their sister property, Emerald Spa, and it had everything Tuscany did not.
Stayed 3 nights in Feb 2020
Response from jm on Mar 12, 2020
thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from jm on Mar 12, 2020
thank you for your feedback

8/10 Good

MARCUS

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
tay at Tuscany Villas
Comfortable stay although fan didn't work, which was promptly replaced. New fan made lots of noise but didn't move a lot of air Lots of hair on the floor in the bathroom, which was a bit off putting. Otherwise okay
Stayed 1 night in Feb 2020
Response from jm on Mar 12, 2020
thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from jm on Feb 24, 2020
thank you for your feedback

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and fairly clean rooms. Lack of AC is a bit inconvenient during hot days.
Stayed 2 nights in Feb 2020
Response from jm on Feb 19, 2020
thank you

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were delightful, room was good, really enjoyed the spa bath. Only thing that bothered us slightly was no aircon in room, ceiling fan didnt really help much in the heat. Overall pretty clean although we did note a fair bit of mold under the rim of toilet. Good location an pretty quiet. We would be happy to return again.
Stayed 1 night in Feb 2020
Response from jm on Feb 19, 2020
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from jm on Feb 14, 2020
thank you so much for your feedback

6/10 Okay

Verified traveler

Business traveler
Only thing tuscan is the heat!!
Wasnt the warmest welcome as they hadn't got my details printed off and once they had there were no niceties or info given about the place. Room was very hot and there was no air con. Ceiling Fan and free standing fan dud nothing but create noise and it was hard to sleep. If I opened the windows the loud TV from the room across from me (who had doors and windows open) was very annoying plus lots of flies came in and there was no fly spray. Great that there was sky TV but the TV kept turning off or losing signal. Had to turn the box and and off to get it back on. The room was large and had a good layout, but the kitchen wasn't equipped with a salad bowl or large glasses like most motels who advertise kitchenettes. Good proximity to 2 supermarkets if you are looking to self cater. The Gym room is a box and again no air con. Not really a gym, more a room with a treadmill an old bike and silly ab circle Pro. U Could only have 2 people max in there. Wouldn't say I'd stay again.
Stayed 1 night in Jan 2020
Response from jm on Jan 31, 2020
thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful quiet motel and across the road is urbano restaurant, the best food ive eaten ever
Stayed 1 night in Jan 2020
Response from jm on Jan 29, 2020
😊thanks

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Bit tired and shabby. Staff seemed disinterested
Stayed 2 nights in Jan 2020
Response from jm on Jan 29, 2020
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from jm on Jan 21, 2020
😊

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and walking distance to the City Centre.
Stayed 2 nights in Jan 2020
Response from jm on Jan 21, 2020
😊

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location clean and tidy good parking hgood beds and sheets
Stayed 1 night in Jan 2020
Response from jm on Jan 21, 2020
😊

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019
Response from jm on Jan 8, 2020
thank you for your feedback

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room seemed only half groomed if that. We didn't;t realise till late at night that the bed was missing sheets and pillowcases. There were no towels and the coffee was not stocked up from the last guests. On top of that the plunger still had the lasts persons coffee in but put back on the shelf - eeeew.
Stayed 2 nights in Jan 2020
Response from jm on Jan 8, 2020
thank you for your feedback

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated having the small kitchen and separate room. We stayed over Christmas and this was important as there were limited restaurants open during that time.
Stayed 3 nights in Dec 2019
Response from jm on Jan 8, 2020
thank you for your feedback

8/10 Good

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent except no air conditioner. There are celling fan and floor fan, take a little time to sleep.
Stayed 1 night in Jan 2020
Response from jm on Jan 8, 2020
thank you for your feedback

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was tired and needed maintenance. The bathroom had only one plug, cracks in the toilet cistern and holes that were filled in the wall werent finished. The extraction didnt work so the steam filled the room. Beds werent made just tidied, dust in all the tables, no drawers for clothes and only 2 coat hangers in an open cupboard. Condensation on the windows in the morning was really bad as no air conditioning.
Stayed 3 nights in Dec 2019
Response from jm on Jan 8, 2020
thank you for your feedback

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from jm on Jan 8, 2020
thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from jm on Jan 8, 2020
thank you

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Was comfy apart from a few things, being the spa did not work but still had a relaxing soak and the 2nd there was a lot of hair around the place (fridge, bathroom and on the sheets)... Staff are very friendly...
Stayed 1 night in Dec 2019
Response from jm on Jan 8, 2020
thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice unit for the price. Staff friendly anf helpful
Stayed 1 night in Dec 2019
Response from jm on Jan 8, 2020
thank you for your feedback

8/10 Good

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touring NZ
We very much enjoyed our 2 night stay here in Hamilton. Good location for a walk into town. Comfortable bed, nice roomy bathroom and compact but useful kitchen. We walked to the Hamilton Gardens along the river (3km) which was very pleasant and the gardens tranquil and a great spot for lunch over looking the lake. Caught the bus back to the central transport station.
Stayed 2 nights in Dec 2019
Response from jm on Jan 8, 2020
thank you we are glad you enjoyed your stay with us,

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019
Response from jm on Jan 8, 2020
thank you

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
The pictures of this property made it seem like it was not just a motel with zero land around it. It is a basic motel with nothing but a parking lot like many others in this area.
Stayed 3 nights in Nov 2019
Response from JC on Nov 24, 2019
Thank you for your review-land is an asset we would all like to have with our properties. However Rotorua is well appointed with motels, not alot have land available for children to play on.-Judith

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Great firm beds and appointed well, however not to the standard of the Paihia waterfront apartments - Heritage Collection. The shower door leaked water all over the floor, very small kitchenette, Frig quite loud and vibrating during the night as in same room as bed.
Stayed 2 nights in Nov 2019
Response from JC on Nov 26, 2019
Cheers for the review-

8/10 Good

Kate, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A basic but thoroughly pleasant place to stay - great value and good location.
Stayed 1 night in Nov 2019
Response from JC on Nov 19, 2019
Thank you very much for the review

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to have a spa bath located inside the unit.
Stayed 1 night in Nov 2019
Response from JC on Nov 19, 2019
thank you and yes agree entirely

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a night or two. cosy, easy access, everything you would need. The staff at reception were a pleasure to deal with (any where that gives you a couple of biscuits for a cup of tea upon arrival is a winner for me)
Stayed 1 night in Nov 2019
Response from JC on Nov 19, 2019
and for me too- thank you for the kind review

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , reception was quick and easy check in
Stayed 1 night in Nov 2019
Response from JC on Nov 19, 2019
And thats how we try to deliver. The guest arrives, they dont want to wait in line. Appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff very friendly. Knowledge of local attractions.
Stayed 2 nights in Oct 2019
Response from JC on Nov 19, 2019
Thank you for the feedback

8/10 Good

Bryce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from JC on Oct 26, 2019
Thank you so much

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Really helpful & informative. Great location.
Stayed 3 nights in Oct 2019
Response from JC on Oct 26, 2019
Thank alot for your feedback-Judith

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Comfortable room, had everything we needed. Thought the shower cubical could do with an update, looking worn and tired.
Stayed 1 night in Oct 2019
Response from JC on Oct 17, 2019
Thank you for the review-I will take this on board and check the shower out

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from JC on Oct 16, 2019
Thank you very much

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa bath a welcomed feature of these spacious mini apartments
Stayed 2 nights in Sep 2019
Response from jc on Oct 3, 2019
Thank you spa bath is welcome feature anytime, Thank you so much-Judith

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from JC on Oct 16, 2019
Thank you

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly hosts, clean, close to city centre. Our favorite motel.
Stayed 1 night in Sep 2019
Response from JC on Sep 29, 2019
wow thank you so much-Judith

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from JC on Sep 29, 2019
Thank you-Judith

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely motel with very friendly staff and in a great position. I had an enormous room with its own balcony and a GIANT spa in the bathroom. It felt very luxurious! Had a great night's sleep and the staff were incredibly friendly and helpful. I walked into town the next morning - about 2km, all flat, a lovely walk on a nice day.
Stayed 1 night in Sep 2019
Response from JC on Sep 27, 2019
Thankyou for the lovely review-hope you will come again-Judith

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room. Good parking. Close to town. Don't like spa bath in bedroom.
Stayed 3 nights in Sep 2019
Response from JC on Sep 14, 2019
Thanks for the review-I certainly understand the spa in the bedroom, yet so many people request this. Wished you had spoken to me, could so easily have moved you. Again thanks for the feedback, really appreciate it-

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean, tidy and friendly....easy access.
Stayed 2 nights in Sep 2019
Response from Judith on Sep 11, 2019
Thank you very much for the lovely review

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property-very clean and tidy. We enjoyed our stay
Stayed 1 night in Aug 2019
Response from Judith on Sep 11, 2019
Thank you very much for the lovely review

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Only central heater is in the hall There is no extra heater in the room so not worth it to stay in very cold day.
Stayed 1 night in Aug 2019
Response from Judith on Sep 11, 2019
Thank you very much for the lovely review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from MO on Aug 7, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a temporary stay. Spa shuts itself.. apart from that everything was great.
Stayed 2 nights in Jul 2019
Response from MO on Aug 7, 2019
Thank you

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from MO on Aug 7, 2019
Thank you