Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and clean

Posted Jan 14, 2015
Business travel to Austin. Good hot breakfast, nice friendly staff, spacious clean rooms.
Comment from Hotel Management
Jan 20, 2015 by James, Hotel Management
Thank you for taking the time to write a 4 star review on Expedia. We are happy you enjoyed your time in Round Rock Texas and you found our rooms spacious and clean. Please come back and visit us again when you are returning to the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Good value!

Posted Dec 20, 2014
Great price for 2 bedroom/2 bathroom suite. Close to restaurants & stores.
Comment from Hotel Management
Jan 14, 2015 by James, Hotel Management
Thank you for taking the time to write a review on Expeida. I'm glad you enjoyed your stay and please keep us in mind the next time you are in the area.
5 out of 5
Recommended
for Families
by Ismaelfrom Dallas

Comfort with capital C

Posted Nov 13, 2014 on Hotels.com
I had an awesome stay at this hotel. It was a busy weekend and yet they were able to accomodate us for an early check in to prepare for a wedding I had to attend that very evening. Staff were professional and courteous and will look forward to returning to this hotel again.
Comment from Hotel Management
Jan 24, 2015 by James, Hotel Management
Dear Ismael, thank you for taking the time to complete a 5 star review on Hotels.com. I’m very happy to hear we meet your expectations and our staff was able to accommodate you with an early check in. I’m glad you enjoyed your stay with us while attending the wedding and hope you had a great rest of your weekend.
5 out of 5
Recommended
for Families
by Ericfrom MEXICO CITY

VERY NICE HOTEL

Posted Oct 27, 2014 on Hotels.com
EXCELLENT!!!
Comment from Hotel Management
Jan 10, 2015 by James, Hotel Management
Dear Guest, Thank you for taking the time to fill out a review on online, I am pleased to hear you enjoyed your stay and thank you for rating us 5 star! Please visit us on your next trip to Round Rock, Texas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Planet Fitness Company Meeting

Posted Oct 24, 2014
The customer service is outstanding at this location. We had a young lady with an accent that helped us out. She was incredible! I actually wanted to offer her a job to work for our company :) Thank you guys for accommodating us and letting us use your conference room and breakfast area during our stay. We will definitely return for future events and meetings.
Comment from Hotel Management
Oct 26, 2014 by James, Hotel Management
Dear Guest, I’m very pleased that your recent at our hotel meet your and your team’s expectations. Toni (the young lady with the accent) is amazing and I’m happy to hear she took excellent care of you and your team.
Comment from Hotel Management
Oct 26, 2014 by James, Hotel Management
Dear Guest, I'm very pleased to hear your stay was enjoyable and Toni our Front Desk Manager meet your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Oct 20, 2014
My husband and I decided to go to Austin for a weekend getaway and to attend a couple concerts. We first stayed at a different hotel to save a little money... And we quickly regretted that. So our second night we found a great rate on expedia and booked a room at the Residence Inn. Granted, Residence Inn did cost more, even with the great rate, but it made all the difference and was worth it. When we came to the Residence Inn it was clean, comfortable, recently remodeled with an excellent hot breakfast and friendly staff. We were able to use the computer and printer in the lounge to print our boarding passes for the next day. Our room was clean, had ample room, comfortable couch and sitting area, good-sized kitchen. Everything at the hotel was a positive experience with the smallest exception: the pool... It's fairly small, was kind of cold, and was filled with several dead bugs and leaves when I went there, but they did have the tools with which I could have cleaned it, and I'm fairly certain they would have done it for me if I would have asked. I didn't do either. So, I went to the workout room instead, which was clean and had a nice elliptical and treadmill that worked well, and had tv's at each with earphones they provided,... No complaints! My husband and I were both happy with our experience and would go back.
Comment from Hotel Management
Oct 26, 2014 by James, Hotel Management
Thank you for choosing to stay with us at the Residence Inn in Round Rock, I’m very happy to hear we meet you expectations and you enjoyed the facilities at the hotel. I would like to apologize for the state of our pool and will ensure this issue does not continue but I’m happy to hear the remainder of your stay was enjoyable.
5 out of 5
Recommended
for Families
by Leticiafrom texas

nice and comfortable

Posted Oct 1, 2014 on Hotels.com
nice and comfortable. they didn't have king size beds though.
Comment from Hotel Management
Jan 3, 2015 by James, Hotel Management
Thank you for the 5 star review, we strive to ensure each of our guest are comfortable during their stay with us and I’m happy to hear we have meet your expectations. Our hotel does only has Queen size beds, each of our suites is equipped with a queen sofa pull out couch as well in case the extra space is needed during your stay.
Comment from Hotel Management
Jan 3, 2015 by James, Hotel Management
Dear Leticia, Thank you for your 5 star review. I'm happy to hear we meet your expectations.
5 out of 5
Recommended
by A verified traveler

Posted Sep 28, 2014 on Hotels.com
Excellent.
Comment from Hotel Management
Jan 3, 2015 by James, Hotel Management
Thank you for the response, I’m glad to hear you enjoyed your stay.
Comment from Hotel Management
Jan 3, 2015 by James, Hotel Management
Thank you for your 5 star review.
2 out of 5
by A verified traveler

Not a place to stay

Posted Sep 8, 2014
It had a horribly overwhelming chemical smell. It was in the lobby as well as the room. The mattress was uncomfortable to say the least. When we called for sheets to utilize the foldout couch, they told us to look in the rooms. We explained that we had checked in both rooms and there were no sheets. Finally, they brought the bedding, and the children could sleep.
Comment from Hotel Management
Mar 21, 2015 by James, Hotel Management
Dear Guest, Thank you for taking the time to leave feedback about your recent stay at the Residence Inn Round Rock. We are very sorry your stay with us did not meet your standards. While you were with us we were working to finalize some improvements to the lobby and it seems as though the chemical smell was a result of these improvements. In addition, we are sorry the room was lacking the necessary sheets to utilize the fold out couch. We work very hard to ensure that every guest has a wonderful stay when they stay with us and we sincerely hope that you will give us another chance the next time your travels bring you to Austin
4 out of 5
Recommended
by KC

Posted Aug 30, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by James, Hotel Management
Thank you for your 4 star response, I appreciate the rating and please come back and see us!
Comment from Hotel Management
Jan 3, 2015 by James, Hotel Management
Thank you for your 4 star review, we hope you enjoyed your stay at the Residence inn in Round Rock.