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Reviews of Lapland Hotels Bear's Lodge

3 out of 5
Lapland Hotels Bear's Lodge
Pohtimolammentie 383, Sinetta, Rovaniemi

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Stayed 9 nights in Jan 2020
Response from Jenni / reception on Jan 20, 2020
Greetings from Bear´s Lodge, thank you for your feedback! Sincerely hotel staff

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a right decision and we are meet Goodd staff, good place.
Stayed 1 night in Jan 2020
Response from Jenni reception on Jan 6, 2020
Greetings from Bear´s Lodge, thank you for your nice feedback! You are warmly welcome back one day! Best regards hotel staff

8/10 Good

paul, cleveland, oh

Liked: Cleanliness
All the conventional measures are not how you measure this hotel... the food was decent -not great. The rooms were decent - not great. The staff was decent - not great. But the environment, location, peace, serenity, etc. were phenomenal. It’s a fantastic place to stay if the hero of the trip doesn’t need to be 5 star accommodations. We loved it- and would go back.
Stayed 4 nights in Feb 2018
Response from Jenni on Mar 5, 2018
Dear Paul, Thank you for your feedback! We are sorry to hear your disapointings. We should check out the hotel's presentation on this site. Thank you for this information! But we are glad to hear you liked the location and atmosphere. You are warmly welcome back one day, hopefully we meet again! We wish you a great spring time!

4/10 Poor

Wendy

Disliked: Staff & service
Bad and unhelpful receptionist Yani
Yani at reception was the most unhelpful person I’ve ever met at a hotel. They gave us wrong direction to chase for aurora and caused us not being able to catch it. She was also not helpful to check on the snow mobile and reindeer rides and her attitude is not good. She speaks with an attitude. Hotel does not even have room service. Serve 3 dishes for buffet throughout the day.
Stayed 2 nights in Jan 2018
Response from Jenni on Mar 5, 2018
Dear Wendy, thank you for your feedback and I am sorry for late answer! I am sorry to hear your disapintings and I am sorry that my service did not please you. At that time we had fully booked hotel and we had a lot of customers who I served one at a time. The activities must be booked a day before and I told you this when you checked-in. This is the rule which we have received from service providers. They need time to arrange staff for the next day. Unfortunately all the reindeer activities were fully booked during your stay and some farmers did not answer to the phone. When you try to hunting the Northern Lights, you need clear sky, dark place and open space. The lake just front of the hotel is good place to see the Northern Lights. I am sorry to hear you could not find this place. I appreciate your feedback and I wish you a nice spring time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most memorable and nicest vacation ever
I am hard-pressed to come up with a more memorable and nicer vacation than what we spent at the Bear's Lodge. Surprisingly, everything was much nicer than appeared in the pictures. The cabins were rustic on the outside, but extremely comfortable, spotlessly clean, warm, modern and beautiful on the inside. There was a spa and fireplace, both of which we took advantage of. Simple, short operating instructions were given for everything. There were heaters in every room and big beautiful windows. We came from Spain, so did not have proper clothes. These were available onsight for our use the entire stay if we booked even a single activity, otherwise, available for a small fee. We chose the husky ride and absolutely loved it. Food was great, and the people at the lodge were lovely. My two girls are already talking about going back, but want to stay for two weeks next winter and also visit in summer.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tarve oli yhden yön yöpimiseen matkan varrella. Sopiva juuri siihen.
Stayed 1 night in Feb 2023
Response from Siina / Reception Duty Manager on Feb 10, 2023
Hei Mari, Kiitos palautteestasi.Kiva kuulla että viihdyitte luonamme. Mukavaa lopputalvea!

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vaut le détour
Charmant hôtel perdu dans la forêt. La chambre est grande et confortable. Un sauna mixte c'est une première pour nous. Petit déjeuner copieux et goûteux. Seul bémol on est à plus de 20 kms de Rovaniemi et de ses activités. Mais c'est un choix assume pour le calme de la nature
Stayed 2 nights in Dec 2022
Response from Siina / Reception Duty Manager on Jan 14, 2023
Dear Catherine, Thank you for the review! We are happy to hear you had overall a good experience with us. Hope to see you here again.

10/10 Excellent

Florian Chrétien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Siina / Reception Duty Manager on Jan 14, 2023
Hello Florian, Thank you kindly for the review. Hope we will have you as a guest again!

10/10 Excellent

Niina

Stayed 1 night in Dec 2022
Response from Siina / Vastaanoton vuoropäällikkö on Jan 1, 2023
Hei Niina, kiitos palautteestasi! Olette lämpimästi tervetulleita vieraaksemme uudelleen!

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schönes abgelegenes Hotel in dem man seine ruhe hat. Schöne Wanderwege in jede Richtung. Die Einrichtung der Zimmer ist zwar etwas Jugendherbergen mäsig aber man hält sich ja eigentlich eh nur zum schlafen im zimmer auf
Stayed 2 nights in Mar 2022
Response from Emma on Mar 23, 2022
Dear Christian, Thank you so much for the feedback! We wish you a sunny spring time!

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Liisa on Mar 7, 2022
Kiitos Sari palautteestasi! Olette lämpimästi tervetulleita vieraaksemme uudelleen! Toivotamme teille aurinkoista kevään odotusta!

8/10 Good

Silvia

Stayed 1 night in Feb 2022
Response from Emma on Feb 22, 2022
Greetings from Bear´s Lodge, thank you for your feedback! Best regards hotel staff

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig bra sted
Veldig bra og i tillegg får en lov å benytt sæ av strøm te debasto i bilen uten å betale noe mer. Fine omgivelsa masse leke plasser dem som har unger, fin natur..
Stayed 1 night in Jan 2022
Response from Liisa on Jan 7, 2022
Good evening! Thank you for your nice feedback! We are wishing you all the best!

10/10 Excellent

Marko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Käymisen arvoinen paikka
Todella mukava henkilökunta, hyvät ruoat, sängyissä hyvä nukkua, erinomainen aamiainen. Ehdottomasti voisin mennä uudelleen.
Stayed 1 night in Feb 2020
Response from Vastaanotto on Feb 28, 2020
Tervehdys Bear´s Lodgesta, kiitos loistavasta palautteestasi ja mahtavaa, että viihdyitte! Lämpimästi tervetuloa uudelleen! Ystävällisin terveisin Bear's Lodgen henkilökunta

10/10 Excellent

Karine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour laponie
Personnel agréable et souriant Chambre spacieuse et claire Bon literie Seul bémol noté qu'il y a piscine mais mise avec sauna donc pas accessible aux enfants
Stayed 7 nights in Jan 2020
Response from Jenni, reception on Jan 14, 2020
Dear Karine, Thank you for your feedback! We wish you a great day, hotel staff

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentique. Cependant assez loin de tout donc frais de taxi à chaque déplacement (30kms de rovaniemi )
Stayed 4 nights in Jan 2020
Response from Jenni reception on Jan 10, 2020
Greetings from Bear´s Lodge, thank you for your feedback! We wish you a great winter time! Sincerely hotel staff

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotelli oli erikoisella paikalla. Mahtavat maisemat ja paikka oli upea
Stayed 1 night in Jan 2020
Response from Jenni vastaanotto on Jan 9, 2020
Tervehdys Bear´s Lodgesta, kiitos mukavasta palautteestasi! Olette lämpimästi tervetulleita vieraaksemme uudelleen. Toivotamme hyvää talven jatkoa! Ystävällisin terveisin hotellin henkilökunta

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erittäin hyvä paikka ja palvelu 10+ hyvä ruoka mm. Ainoa miinus kelkkailu oli vain ryhmille varauksesta muuten ok
Stayed 2 nights in Jan 2020
Response from Jenni vastaanotto on Jan 9, 2020
Tervehdys Bear´s Lodgesta! Kiitos palautteestasi! Kelkkailu ja muut akstiviteetit onnistuvat kyllä, kunhan varaukset tehdään edelliseen iltaan klo 20.00 mennessä. Safareilla yleensä on suuri joukko asiakkaita, mutta joskus saattaa päästä pienemmässäkin ryhmässä matkaan. Toivotamme mukavaa talven jatkoa ja toivottavasti tapaamme taas! Iloisin terveisin hotellin henkilökunta

10/10 Excellent

Celine, Montpellier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super idée des jeux au coin de la cheminée , Vraiment très très dommage que la piscine en photo ne soit pas utilisable ( froide ) horaire du saune trop Court quand on fait des activités journées complète. Personnel très aimable, serviable , merci à eux tous .
Stayed 2 nights in Jan 2020
Response from Jenni reception on Jan 6, 2020
Dear Celine, Thank you for your feedback! Merci! We wish a great winter time! Sincerely hotel staff

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jenni / reception on Dec 29, 2019
Greetings from Bear´s Lodge, Thank you for the review. We wish you a great winter time, hotel staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koselig og god frokost.
Stayed 1 night in Dec 2019
Response from Jenni, reception on Dec 16, 2019
Greetings from Bear´s Lodge, Thank you for your feedback! You are warmly welcome back one day! We wish you a great winter time, hotel staff

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kotoisa ja tunnelmallinen hotelli
Huone oli siisti ja viihtyisästi sisustettu. Aamupalabuffet oli monipuolinen ja ruokailutila on tunnelmallinen.

2/10 Terrible

pietro italia, londra

Disliked: Cleanliness, property conditions & facilities, room comfort
Da evitare
Hotel a 35 km dal centro.citta', nessun servizio di.navetta, solo taxi 60 euro a tratta, camera fatiscente, bagno orribile, colazione ridicola.con personale scorbutico.unica nota positiva la gentilezza del.personale.della reception

8/10 Good

roby, milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lapponia in famiglia
Hotel isolato, posto tranquillo ma facilmente raggiungibile. Bella posizione. Molto gentilii e disponibili alla reception. camere ampie e confortevoli anche in 4. Bella la sauna. Buona la colazione passabile la cena. Ci tornerei