All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Could you please elaborate? What was it about your stay you did not like? What can be done better? Was there a problem with check in, your room, your bill or the check out process? Was it a problem with an employee or another guest? I need to know what was wrong in order to fix it. I look forward to hearing from you.
We gathered for a funeral in the area. Staff was welcoming. Made fresh coffee. Room was comfortable and clean. Definitely would stay again.
Connie
Stayed 1 night in Nov 2023
Response from Karen, GM on Nov 22, 2023
Thank you for taking the time to take our survey. It is so good to hear that you enjoyed your stay with us. We hope to see you again in the future when visiting the area.
We are happy to hear you enjoyed your stay. Thank you for your feedback. We hope to see you again on your next visit to our area.
6/10 Okay
Brad
Sep 29, 2023
Liked: Cleanliness
Underwhelming for the price.
Brad
Stayed 1 night in Sep 2023
Response from Karen, GM on Oct 27, 2023
We appreciate your taking the time to give us your feedback. Please let us know what could have been better or what we need to improve on. Re-training can be done at any time and can only make us better.
2/10 Terrible
Jason
Sep 21, 2023
Jason
Stayed 5 nights in Sep 2023
Response from Karen, GM on Oct 27, 2023
Please let us know what could have been done differently or what the issues were so that we can work on them. We can do re-training and coaching. We want our guests to be satisfied with their stay. Any input would be greatly appreciated.
10/10 Excellent
Dale
Traveled with family
Sep 12, 2023
Liked: Amenities
Robin provides great customer service for us year after year.
Dale
Stayed 4 nights in Sep 2023
Response from Karen, GM on Oct 27, 2023
That is great to hear! Robin is a people person and is great at making guests feel welcome and is always ready to serve. Thank you for this compliment and we will be sure to pass it on to her. Safe travels.
Lot of areas to walk puppies and close to cafe. Friendly people
Verified traveler
Stayed 1 night in Sep 2023
Response from Karen, GM on Sep 7, 2023
We are happy to hear you enjoyed your stay with us. Thank you for taking the time to let us know. We hope you will consider staying with us on your next visit to Rugby.
Beautiful hotel. Super clean with easy access to everything you need.
Reid
Stayed 2 nights in Jun 2023
Response from Karen B on Jul 5, 2023
Thank you so much for taking the time to complete our survey. We are so happy that you enjoyed your stay with us and hope to see you again on your next stay in the Rugby area.
Check in girl didn’t give us the usual spiel most hotels do so didn’t know much about breakfast, etc.
Daniel
Stayed 1 night in Jun 2023
Response from Karen on Jun 8, 2023
Please accept our apologies for your inconvenience. We strive to continually educate our Front Desk staff, and will be retraining on our amenities. Thank you for taking time out of your day to bring this to our attention. We appreciate your thoughts and hope you will give us another chance on your next visit to the area.
4/10 Poor
Corrine
Jun 4, 2023
Corrine
Stayed 2 nights in Jun 2023
Response from Karen B on Jul 5, 2023
I wish you had included what wasn't to your liking so that we could improve on those areas with training and upgrades. We hope you will stay with us again in the future. Safe travels!
Thank you so much! We are so glad that you enjoyed your stay with us. Safe travels to you and we hope you will stay with us on your next stay to Rugby.
8/10 Good
Russell
Traveled with partner
May 24, 2023
Liked: Cleanliness, staff & service
They could use a few property updates, but overall very nice.
Russell
Stayed 1 night in May 2023
Response from Karen on May 24, 2023
Thank you for your feedback and taking your time to complete this review. We hope that you will consider staying with us again on your next visit.
10/10 Excellent
Alexis
Traveled with family and small children, Traveled with family
We are so pleased to hear you enjoyed your stay with us and that everything was to your liking. Please consider us for your next stay to the Rugby area.
Nice property! Had to listen to the tv next door all night long! Not many travelers why wouldn’t you space them a room apart so you don’t have that issue? Internet service slow also. Otherwise clean nice property.
Terry
Stayed 1 night in Dec 2022
8/10 Good
Ruth
Traveled with partner
Oct 1, 2022
No elevator. 😢 Good Mexican restaurant a couple of blocks away
Ruth
Stayed 1 night in Sep 2022
Response from Karen Burcham, General Manager on Oct 3, 2022
We hope the rest of your stay was enjoyable. It is unfortunate that we have no elevator as we are only two floors. I apologize for the inconvenience. Thank you for your feedback.
Nice property! Clean updated. A little pricey. Breakfast was good. Only complaint was internet was slow and inconsistent.
Terry
Stayed 1 night in Sep 2022
Response from Karen Burcham, General Manager on Sep 16, 2022
Thank you for the feedback. I will certainly look into the issue of the Internet. Thank you for bringing that to our attention. We look forward to seeing you on your next visit to Rugby.
The TV was doable , but a little challenging to run.
The phone didn’t work , but the staff was easy to find .
John
Stayed 1 night in Aug 2022
Response from Karen Burcham, General Manager on Aug 31, 2022
Thank you for bringing that to our attention. I will certainly have maintenance look at the television and telephone. I hope everything else was to your liking during your stay. Please consider us during your next stay in Rugby.
Comfortable and clean. No chairs I. The room though!
Lounge is sterile and under stocked!
Priscilla
Stayed 1 night in Jul 2022
Response from Karen Burcham, General Manager on Aug 23, 2022
Thank you for bringing this to our attention. I appreciate the feedback, and will certainly bring things up to par. I hope you will consider us for another stay when you are in our area.
Took 40 minutes to check in. Hotels.com had a mixup it was entirely your guises fault not the Motel I’m very disappointed in Hotels.com. Got hung up on three different times from you guys or not apologetic. Shame on Hotels.com.
Response from Karen Burcham, General Manager on Aug 23, 2022
Please let me know what you did not like about your stay, so that I can bring attention to those things. Any feedback is appreciated to make your next stay enjoyable.
Terrific! Clean, neat, stylish and comfortable and safe. a gem in the middle of ND. Would definitely recommend.
Gerald
Stayed 1 night in Jul 2022
Response from Karen Burcham, General Manager on Aug 23, 2022
Thank you so much for your compliment. We do our best to make every stay comfortable and enjoyable for our guests. It is so uplifting to hear our guests enjoyed their stay. We hope to see you again!
8/10 Good
Ralph
Jul 10, 2022
Liked: Cleanliness, room comfort
Little pricey Breakfast not great OK at best
Ralph
Stayed 1 night in Jul 2022
Response from Karen Burcham, General Manager on Aug 31, 2022
I hope you enjoyed everything else about your stay with us, and will consider us next time you are in the area. Our breakfast is on a rotating schedule, and hopefully you will enjoy it next time.
Breakfast experience was not good. Friday at 8:10 we came down for breakfast and there were no eggs, sausage and whole wheat bread. Took 15 minutes for someone to restock.
Property was in very good condition. Staff courteous.
1st time had ever stayed at a Cobblestone, but will definitely consider for future stays when in area.