Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Cobblestone Inn & Suites - Rugby

2.5 out of 5
Cobblestone Inn & Suites - Rugby
402 Highway 2 East, Rugby, ND

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 177 reviews" "
Rating 8 - Good. 51 out of 177 reviews" "
Rating 6 - Okay. 13 out of 177 reviews" "
Rating 4 - Poor. 2 out of 177 reviews" "
Rating 2 - Terrible. 7 out of 177 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

ryan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karen, GM on Dec 22, 2023
Could you please elaborate? What was it about your stay you did not like? What can be done better? Was there a problem with check in, your room, your bill or the check out process? Was it a problem with an employee or another guest? I need to know what was wrong in order to fix it. I look forward to hearing from you.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Time
We gathered for a funeral in the area. Staff was welcoming. Made fresh coffee. Room was comfortable and clean. Definitely would stay again.
Stayed 1 night in Nov 2023
Response from Karen, GM on Nov 22, 2023
Thank you for taking the time to take our survey. It is so good to hear that you enjoyed your stay with us. We hope to see you again in the future when visiting the area.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly breakfast good.
Stayed 1 night in Nov 2023
Response from Karen, GM on Nov 22, 2023
We appreciate the feedback and hope to see you again on your next visit to our area. Safe travels.

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Karen, GM on Oct 27, 2023
Thank you so much for taking the time to complete our survey. We are glad you enjoyed your stay. Safe travels.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Karen, GM on Oct 27, 2023
We are happy to hear you enjoyed your stay. Thank you for your feedback. We hope to see you again on your next visit to our area.

6/10 Okay

Brad

Liked: Cleanliness
Underwhelming for the price.
Stayed 1 night in Sep 2023
Response from Karen, GM on Oct 27, 2023
We appreciate your taking the time to give us your feedback. Please let us know what could have been better or what we need to improve on. Re-training can be done at any time and can only make us better.

2/10 Terrible

Jason

Stayed 5 nights in Sep 2023
Response from Karen, GM on Oct 27, 2023
Please let us know what could have been done differently or what the issues were so that we can work on them. We can do re-training and coaching. We want our guests to be satisfied with their stay. Any input would be greatly appreciated.

10/10 Excellent

Dale

Traveled with family
Liked: Amenities
Robin provides great customer service for us year after year.
Stayed 4 nights in Sep 2023
Response from Karen, GM on Oct 27, 2023
That is great to hear! Robin is a people person and is great at making guests feel welcome and is always ready to serve. Thank you for this compliment and we will be sure to pass it on to her. Safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lot of areas to walk puppies and close to cafe. Friendly people
Stayed 1 night in Sep 2023
Response from Karen, GM on Sep 7, 2023
We are happy to hear you enjoyed your stay with us. Thank you for taking the time to let us know. We hope you will consider staying with us on your next visit to Rugby.

10/10 Excellent

Frederick, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In my estimation, it is the best option in rugby North Dakota.
Stayed 3 nights in Aug 2023
Response from Karen, GM on Sep 7, 2023
Thank you so much for the compliment. We strive to make our guests comfortable. We hope to see you again. Safe travels.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable bed.
Stayed 1 night in Jul 2023
Response from Karen, GM on Aug 29, 2023
It is good to hear you were comfortable. Thank you for taking the time to let us know your opinion.

10/10 Excellent

Boris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Very nice stop over on a long cross country
Stayed 1 night in Jul 2023
Response from Karen, GM on Jul 31, 2023
Thank you! We appreciate your compliment. Good luck and stay safe on your journey!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Elevator would be nice....
Stayed 1 night in Jul 2023
Response from Karen, GM on Jul 31, 2023
Thank you for your response. We are happy to hear you enjoyed your stay. Your suggestion of an elevator has been passed on. Safe travels!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Karen, GM on Jul 31, 2023
Please let us know how we can improve your next stay with us. Safe travels!

8/10 Good

Kristine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Karen, GM on Jul 12, 2023
Thank you for responding. Please let us know what we could have done to make you stay a 10.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
This hotel is extremely clean, quiet, and comfortable. The front desk staff is very polite. I will definitely stay here again if I'm in the area.
Stayed 1 night in Jul 2023
Response from Karen, GM on Jul 12, 2023
We are so glad to hear your stay was pleasant. Thank you for the compliments and we hope to see you again soon. Safe travels to you.

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Super clean with easy access to everything you need.
Stayed 2 nights in Jun 2023
Response from Karen B on Jul 5, 2023
Thank you so much for taking the time to complete our survey. We are so happy that you enjoyed your stay with us and hope to see you again on your next stay in the Rugby area.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Check in girl didn’t give us the usual spiel most hotels do so didn’t know much about breakfast, etc.
Stayed 1 night in Jun 2023
Response from Karen on Jun 8, 2023
Please accept our apologies for your inconvenience. We strive to continually educate our Front Desk staff, and will be retraining on our amenities. Thank you for taking time out of your day to bring this to our attention. We appreciate your thoughts and hope you will give us another chance on your next visit to the area.

4/10 Poor

Corrine

Stayed 2 nights in Jun 2023
Response from Karen B on Jul 5, 2023
I wish you had included what wasn't to your liking so that we could improve on those areas with training and upgrades. We hope you will stay with us again in the future. Safe travels!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest
Stayed 2 nights in May 2023
Response from Karen on Jun 8, 2023
Thank you so much! We are so glad that you enjoyed your stay with us. Safe travels to you and we hope you will stay with us on your next stay to Rugby.

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service
They could use a few property updates, but overall very nice.
Stayed 1 night in May 2023
Response from Karen on May 24, 2023
Thank you for your feedback and taking your time to complete this review. We hope that you will consider staying with us again on your next visit.

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2023
Response from Karen on May 24, 2023
We are so pleased to hear you enjoyed your stay with us and that everything was to your liking. Please consider us for your next stay to the Rugby area.

8/10 Good

Bob and Deb

Stayed 1 night in Mar 2023

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property! Had to listen to the tv next door all night long! Not many travelers why wouldn’t you space them a room apart so you don’t have that issue? Internet service slow also. Otherwise clean nice property.
Stayed 1 night in Dec 2022

8/10 Good

Ruth

Traveled with partner
No elevator. 😢 Good Mexican restaurant a couple of blocks away
Stayed 1 night in Sep 2022
Response from Karen Burcham, General Manager on Oct 3, 2022
We hope the rest of your stay was enjoyable. It is unfortunate that we have no elevator as we are only two floors. I apologize for the inconvenience. Thank you for your feedback.

8/10 Good

Terry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Clean updated. A little pricey. Breakfast was good. Only complaint was internet was slow and inconsistent.
Stayed 1 night in Sep 2022
Response from Karen Burcham, General Manager on Sep 16, 2022
Thank you for the feedback. I will certainly look into the issue of the Internet. Thank you for bringing that to our attention. We look forward to seeing you on your next visit to Rugby.

4/10 Poor

Jodi

Stayed 1 night in Sep 2022

8/10 Good

Jenny

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV was doable , but a little challenging to run. The phone didn’t work , but the staff was easy to find .
Stayed 1 night in Aug 2022
Response from Karen Burcham, General Manager on Aug 31, 2022
Thank you for bringing that to our attention. I will certainly have maintenance look at the television and telephone. I hope everything else was to your liking during your stay. Please consider us during your next stay in Rugby.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to restaurants and shopping.
Stayed 1 night in Aug 2022
Response from Karen Burcham, General Manager on Aug 23, 2022
SO glad you were close to where you wanted to be. We look forward to seeing you again.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient overnight stop. Very please with the facility.
Stayed 1 night in Aug 2022
Response from Karen Burcham, General Manager on Aug 23, 2022
We are happy you enjoyed your stay and everything was to your liking. Please consider us again when you are in our area.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. No chairs I. The room though! Lounge is sterile and under stocked!
Stayed 1 night in Jul 2022
Response from Karen Burcham, General Manager on Aug 23, 2022
Thank you for bringing this to our attention. I appreciate the feedback, and will certainly bring things up to par. I hope you will consider us for another stay when you are in our area.

6/10 Okay

Wayne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
hotels.com mixup
Took 40 minutes to check in. Hotels.com had a mixup it was entirely your guises fault not the Motel I’m very disappointed in Hotels.com. Got hung up on three different times from you guys or not apologetic. Shame on Hotels.com.
Stayed 1 night in Jul 2022

6/10 Okay

Angelo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Karen Burcham, General Manager on Aug 23, 2022
Please let me know what you did not like about your stay, so that I can bring attention to those things. Any feedback is appreciated to make your next stay enjoyable.

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place, stay HERE.
Terrific! Clean, neat, stylish and comfortable and safe. a gem in the middle of ND. Would definitely recommend.
Stayed 1 night in Jul 2022
Response from Karen Burcham, General Manager on Aug 23, 2022
Thank you so much for your compliment. We do our best to make every stay comfortable and enjoyable for our guests. It is so uplifting to hear our guests enjoyed their stay. We hope to see you again!

8/10 Good

Ralph

Liked: Cleanliness, room comfort
Little pricey Breakfast not great OK at best
Stayed 1 night in Jul 2022
Response from Karen Burcham, General Manager on Aug 31, 2022
I hope you enjoyed everything else about your stay with us, and will consider us next time you are in the area. Our breakfast is on a rotating schedule, and hopefully you will enjoy it next time.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast experience was not good. Friday at 8:10 we came down for breakfast and there were no eggs, sausage and whole wheat bread. Took 15 minutes for someone to restock.
Stayed 2 nights in Jul 2022

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly atmosphere
Stayed 1 night in Jun 2022
Response from Karen Burcham, General Manager on Jun 28, 2022
Thank you for choosing Cobblestone Inn & Suites. We are so glad you enjoyed your stay with us, and look forward to seeing you again.

10/10 Excellent

Christine

Stayed 1 night in May 2022
Response from Karen Burcham, General Manager on Jun 28, 2022
We are so glad everything met your expectations during your stay. We look forward to seeing you again.

2/10 Terrible

Joan

Stayed 1 night in Mar 2022

10/10 Excellent

Clint

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Raudel Jr.

Stayed 1 night in Nov 2021

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Oline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Oct 2021

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Oct 2021

8/10 Good

John

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was in very good condition. Staff courteous. 1st time had ever stayed at a Cobblestone, but will definitely consider for future stays when in area.
Stayed 1 night in Sep 2021

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Repair not done when asked:-(
Told the lady my toilet didn't flush, well, before I left for a wedding. Was not fixed. Had to use bathroom across from my room:-(
Stayed 1 night in Sep 2021

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet. Conveniently located on the main street through town.
Stayed 1 night in Sep 2021

6/10 Okay

Donna

Traveled with partner
Nothing special about this place
Stayed 1 night in Sep 2021