Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy tranquila el área donde esta el hotel

Posted Jul 28, 2015
Muy agradable y amable el personal, nos la pasamos de maravilla!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted Jul 21, 2015
Pros: The grounds are beautiful. The pool area was great (I'm sure the hot tub will be operational soon, too.) The free breakfast was great.
Cons: Make sure that people know that the property is there. I have been a long time Ruidoso visitor and I had no idea the hotel was as nice as it was.
Once the front entrance renovations are complete the hotel will be one of the best places to stay in the Ruidoso area. It is already #1 on my list. The grounds are beautiful and the staff is working hard to make the place even better.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2015
Was under renovations while we were there. Breakfast area was nice, and grounds going to it were landscaped well
3 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Great setting with a few glitches

Posted Jul 13, 2015
Pros: Its convenience and lovely setting. Hot breakfast was good.
Cons: Needs an elevator. Staff needs to be more attentive and less disinterested. Finish remodel and clean the pool.
Location: Racetrack across the road. Easy access to Ruidoso shopping and restaurants. Many museums and day trips.
Resort is in a lovely, private setting directly across from Ruidoso Downs. Great trees, courtyard, pool and rooms are spacious. Two stories, but no elevator. While we were there, remodeling was going on but both ice machines were out of service and reception staff seemed harried and service staff seemed to spend lots of time talking and smoking rather than attending to business. Pool is lovely, but needed skimming--lots of bugs in the water at 2:00 in the afternoon. Shortage of pool towels. We were travelling with children and there was lots of room for exploring. Due to its location, this could be a first class resort but falls a little short due to service, and breakdowns. Would stay again for the setting and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad

Hidden jewel

Posted Jul 5, 2015
This place was so nice. Close to everything but far away enough away for a quiet and relaxing night. Nice pool, beautiful court yard. Great staff from the desk to the grounds maintenance crew. I will be going back to Ruedoso and this hotel is where I will be staying.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Surprisingly adorable

Posted Jun 30, 2015
Pros: the location
Room were very clean and the breakfast was good. The courtyard and grounds are very beautiful! We would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portales, NM

Nice Stay After Long Day

Posted Jun 29, 2015
Pros: Peace and quiet.
We stayed at Pine Springs on an overnight trip to Ruidoso for both business and pleasure. The lobby is under remodeling but the staff were very nice and efficient. The room was well appointed and quite clean. The location quiet and easy on the eyes. We have stayed here several times and will continue to do so.
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Posted Jun 9, 2015
We loved our stay!!! Our rooms were just what we needs, extremely comfortable, our breakfast was great and we are outside in the gazebo which was wonderful! Can't wait to go back!
2 out of 5
by A verified traveler

Posted Jun 8, 2015
We were place in a handicap room when other rooms were available. There was construction and we were never notified.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nederland

Goed hotel, mooie ligging - rumoerig wanneer vol

Posted Jun 8, 2015
Pros: Mooie locatie, binnentuin en omgeving, mooi - maar klein - zwembad
Cons: Verhuur / maak geen kamers boven de was ruimte. De hele kamer trilt en schud als de machines -' s nachts! - centrifiugeren. Niet roken in alle kamers.
Heb een nacht doorgebracht in dit hotel in een weekend waarin het erg druk was door evenementen in het stadje. De omgeving en ligging van het hotel is erg fraai, mooie binnentuin en zwembad(je). Helaas alleen een smoking kamer beschikbaar boven de wasruimte waar de hele nacht was gedraaid wordt. Nadat ik om 2 uur 's nachts de receptie had gebeld heeft men de machines uitgezet tot 6.30 zodat ik kon slapen. Ontbijt was redelijk, weinig keus en een kleine ruimte voor zo'n groot hotel.