Ratings based on 662 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

nice hotel, close to shops

Posted Jul 24, 2014
overall we were very satisfied w/our experience, hotel staff was very welcoming and courteous our room was very clean as was the rest of hotel we were a little late for breakfast on our last day there and so we were rushing to eat but the lady told us not to rush and didn't start putting away/cleaning up until she saw that were done which was really nice of her, and the location of hotel is walking distance from all shops & eateries we highly recommend staying at hotel ruidoso!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jul 23, 2014
Pros: The location and cleanliness.
Cons: The prices of the snacks in the 24 hour snack shop were a little high.
Location: It was very close to local shops so we could walk.
Hotel staff was very friendly and helpful. Hotel was clean and was above our expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Very nice location and hotel!

Posted Jul 21, 2014
It was a very nice and clean hotel. It's just a short walk from the downtown shopping area and many popular restaurants. For the price and the location of the hotel it was perfect for our short weekend get away! I'd highly recommend it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to Stay

Posted Jul 18, 2014
This was a very nice hotel and we loved the room we stayed in. Friendly staff, smooth checkin and check out. We skipped the free breakfast which is the standard fare to try Corner Stone Bakery and Cafe for breakfast and it was fantastic! We loved the hotel decor, they have a fridge and microwave. We used the free business center. Great restaurants around the hotel. The only down side is that they roll up the sidewalks there between 5 pm and 6 pm so there is nothing to do after dinner.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Overall- Very Nice Hotel

Posted Jul 15, 2014
Pros: Location and cleanliness
Cons: Appliances-refrigerator
Hotel is in very nice and convenient location – walking distance from Ruidoso downtown. Very comfortable beds! Clean and convenient bathroom. Overall, it is very nice hotel for dissent price. We slept with open windows in July and it was awesome! There are no words to describe the air - clean, fresh, crispy….. awesome! In the morning we found few very friendly deer walking right under our windows! What did I dislike? Refrigerator!!! It was making very loud and annoying snapping sound! It kept waking me up all night because of that clicking/snapping sound! We couldn’t turn it off because we kept medicine in it. We stayed there only one night, so I gave up and just waited until morning. Also, there could be done some improvement to breakfast – you are not going to be hungry, but it is definitely not tasty or healthy.
5 out of 5
Recommended
for Everyone
by A verified traveler

I had a beautiful view from my room.

Posted Jul 13, 2014
The stay was very comfortable and relaxing. The room was roomy and clean. I was able to check in before 3. The breakfast was very good and staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our stay. Will come back again

Posted Jul 13, 2014
We will be back. The management was great and helpful. The staff lady from Lockney was very helpful. Sorry I can't remember her name.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
It was nice, but we didn't have room services second day. so by third day, there was a smell to trash
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

Nice hotel close to shops

Posted Jul 3, 2014
Pros: Close to Ruidoso shopping, tucked back a ways from main strip though. New hotel, nicely furnished and decked out. The staff was very friendly.
Cons: The breakfast was disappointing. Had to wait 10 minutes for eggs. Also, being a tourist destination, 10 AM would be a better time to end breakfast.
Location: Ruidoso, NM. Shops, entertainment, gambling, fishing
We stayed for only 1 night but staff at the front desk was very friendly. Got us a crib for my grandson very quickly. Rooms were very nice. Had a nice exercise room as well as swimming pool.
3 out of 5
by A verified traveler from Eunice, NM

Too expensive!

Posted Jun 24, 2014
The hotel was nice looking and convenient for downtown shopping. There were stains on the carpets, mainly down the hallways. Found popcorn kernels on the floor by our bed. Needed to iron a shirt and there was no ironing board so I had to iron the shirt on the floor. The volume of the televisions have a set maximum level in which you could barely hear while directly in front of it. Can't imagine if someone was hard of hearing. I could live with all of these small issues if the price had been better. When you pay $175.00 for a double queen room and then have these issues added to the experience I would not recommend the hotel.