Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler from Austin TX

Nice from inside

Posted Jul 12, 2014
Pros: Friendliness of staff and room size
Cons: Exterior appearance could use a face lift
Location: FunTracker (kids and adults all can enjoy); Ruidoso Race Track
Was nice from inside; our Suite was big and spacious;
1 out of 5
by A verified traveler

Bad a/c and uncomfortable bed

Posted Jun 15, 2014
Waiting for a refund from expedia nothing else to write. Bad exoerience
4 out of 5
Recommended
for Everyone
by A verified traveler

Slept very good. Pillows were awesome.

Posted Jun 8, 2014
We got there late on the night we stayed, staff was pleasant & helpful. Breakfast was very good. Staff gave us an extra hour for checkout because of our late arrival.
5 out of 5
Recommended
for Everyone
by Lee from Los Lunas, NM

Posted Apr 21, 2014
Very nice stay. Clean, comfortable room. Breakfast they offered was great. Will stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for a night.

Posted Apr 1, 2014
Pros: Good breakfast and comfortable beds.
Cons: Bathrooms small & it took water forever to heat up.
Location: Close to town & all attractions, but next to a busy road.
This is a comfortable place to stay for the night but it's really dated & run down. Breakfast is well stocked & has all the regular hotel offerings.
4 out of 5
Recommended
for Everyone
by biz travel from albuquerque

clean quiet and cheap

Posted Mar 28, 2014
the check in clerk in the evening was efficient but unpleasant...but the checkout clerk in the morning was warm and helpful
3 out of 5
by A verified traveler

The overall experience

Posted Mar 16, 2014
Pros: Location
Cons: Overall Hotels accomidations, very cheap.
The lobby room's mens restroom was filthy with the toilets being filled with feices just left there. Nobody told us the pool was closed until we went to use it. The six tiny little pillows were not comfortable. I really dont normally complain, but this was worth complaining about...
Comment from Hotel Management
Mar 19, 2014 by Drew, Hotel Management
Hello, Thank you for your feedback. We will use this feedback to ensure that our housekeeping operations are fine tuned to ensure that the restrooms are clean at all times. Regarding the pool, we had to close the pool due to failed equipment and yearly maintenance. It took us longer than we anticipated as we had to get the environmental department to approve the fixes to the pool. The pool was closed for the safety of our guests, as we cannot have unsafe conditions in the pool. Lastly, the pillows used are the standard Pillow approved by Choice Hotels International. I hope you will stay with us again in the future as we are planning a major renovation for later this year. Sincerely, Drew
2 out of 5
by A verified traveler

Very disappointed in my stay

Posted Mar 11, 2014
Pros: Nothing.
Cons: I would start with management and then go to housekeeping. Not a pleasant stay.
Location: Location is ok Its close to most businesses and shops.
The room was not the cleanest, the breakfast was a couple of days old, and who in their right mind does pool maintenance during spring break. I will never return to this hotel again. I have stayed at a lot of Quality Inn's in my life and this one was the pits
Comment from Hotel Management
Mar 19, 2014 by Drew, Hotel Management
Hello, Than you for taking the time to leave this valuable feedback. We take guest satisfaction very seriously at our hotel and I can assure you that we certainly do not serve breakfast that is a couple days old. Our breakfast is served fresh daily for our guests, as required by the health department and Quality Inn. Second, our pool was closed for maintenance and repair. Unfortunately, we do not get to decide when certain pool equipment fails. I hope you will stay with us in the future. Sincerely, Drew
3 out of 5
Recommended
for Everyone
by Irene

Could be even better

Posted Feb 10, 2014
The main reason I booked this hotel is because of the indoor pool. The pool area was very cold. The room could be better insulated and the pool heater can stand to turn on more often.
5 out of 5
Recommended
for Everyone
by A verified traveler

Had everything we needed in a suite.

Posted Feb 10, 2014
Great place to stay with children indor pool. One minute away from downtown Ruidoso, NM,