Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, close to town, with great staff.

Posted Sep 8, 2014
Pros: Great staff, excellent breakfast choices.
Cons: More comfortable beds.
Location: Beautiful mountains surrounding the hotel, local shops are great and there are three casinos and a race track in the area.
Staff was super helpful, when we pushed a wrong button on the remote she came right to our room and fixed it for us. Even the cleaning personnel went out of their way to say good morning, hope your having a great day
2 out of 5
by A verified traveler

Get what you pay for

Posted Aug 4, 2014
Cons: updated facilities ie. toilet, tub/shower.
ultimately my wife, kids and I had a decent stay here however you get what you pay for in this case. The facilities were badly aged and in need of replacement or in some cases replacement.
4 out of 5
Recommended
for Everyone
by A verified traveler from Odessa, TX

Very pleasant experience!

Posted Jul 23, 2014
Location: The location was convenient to shopping, restaurants, city park, horseback riding,race track and all casinos.
The purpose of our trip was to enjoy the beautiful scenery and mountain air. We found the hotel to be very well kept. The bed was comfortable, room was quiet, air conditioning worked superbly, the carpet was clean, and the room was spotless. We enjoyed the large flat screen TV and the wide variety of breakfast choices (scrambled eggs, ham, waffles, fruit, cereal, apple & orange juices). During our 4 day/3 night stay the staff was friendly and very accomodating. We arrived @ 11 am and when I asked if we could check in early and pick up the key later, they checked us in and gave us the key immediately (check in is after 3 pm). We originally reserved for 2 nights but decided to stay an additional night and that was accomodated to us also. We would defiitely stay there next time we visit beautiful Ruidoso, NM
2 out of 5
by A verified traveler

Great location, family owned, meets minimum comfor

Posted Jul 21, 2014
Pros: Location
Cons: Update and retrofit the rooms.
Meets minimum comfort requirements. Shower barely works or drains, older, sagging mattress set. Staff was nice, room needs upgrading and maintenance help.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 21, 2014
Went to the room. Took a bath went to bed.got up ate breakfast and left
3 out of 5
Recommended
for Everyone
by A verified traveler from clovis, nm

Disgusting breakfast

Posted Jul 15, 2014
Pros: Good value compared to Best Western Plus. Pillows could be improved. Elevator broken, still not repaired when I left, after three days.
Cons: The breakfast was the worst, very unappetizing---plastic eggs looked like pancakes, gross curled up sandwich ham, shot-size coffee...
Location: Location very good.
Staff was great. Very friendly and accommodating. Pet-free rooms.
1 out of 5
by A verified traveler from El Paso, Texas

Very Disappointed

Posted Jul 7, 2014
Pros: Nothing
Cons: To many to list.
The elevator was out, we were on the third floor. You could tell that all that was done to the room was that they removed the towels and made the bed. Sink to wash our hands remains filthy though out our stay. Will not stay they agan.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso,TX

niece hotel near the main strip

Posted Jul 7, 2014
Pros: it was close to the casino
Cons: the ice maker didn't work in our floor and the elevator was not working
Location: food and shopping
We had a good time. the breakfast was good. The pool area need a little attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

Posted Jul 7, 2014
Pros: Price
Cons: Better beds
Location: Excellent location and easy to find
We arrived early and our room was ready for us. There was no waiting!
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Needed rest

Posted Jul 4, 2014
Pros: Price, staff, clean room
Cons: The breakfast
Location: Location nice, casinos,shops close by
View was nice, room was nice. Breakfast could have been better