Ratings based on 12 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from El Paso, Texas
Very DisappointedPosted Jul 7, 2014
Cons: To many to list.
The elevator was out, we were on the third floor. You could tell that all that was done to the room was that they removed the towels and made the bed. Sink to wash our hands remains filthy though out our stay. Will not stay they agan.
for Everyoneby A verified traveler from El Paso,TX
niece hotel near the main stripPosted Jul 7, 2014
Pros: it was close to the casino
Cons: the ice maker didn't work in our floor and the elevator was not working
Location: food and shopping
We had a good time. the breakfast was good. The pool area need a little attention.
for Everyoneby A verified traveler from NM
Posted Jul 7, 2014
Cons: Better beds
Location: Excellent location and easy to find
We arrived early and our room was ready for us. There was no waiting!
for Everyoneby A verified traveler from TX
Needed restPosted Jul 4, 2014
Pros: Price, staff, clean room
Cons: The breakfast
Location: Location nice, casinos,shops close by
View was nice, room was nice. Breakfast could have been better
for Everyoneby A verified traveler
Posted Jul 3, 2014
We had a great time, and the hotel is a close proximity to all of Ruidoso's hotspots.
for Everyoneby A verified traveler from Carlsbad, NM
Nice hotel for a good pricePosted Jun 27, 2014
Pros: It seems fairly new and the decor is very nice.
Cons: fix leak and shower roof
Location: Ruidoso is a beautiful mountain town with great shopping, with a lot of out door activities, nice entertainment, horse races and the casino.
Everything was fine except a leaky bathtub faucet and a water damaged roof in the shower. We mentioned it to the check out girl and she said she would have someone look at it. We hope so because we like this hotel and like to stay there.
for Everyoneby A verified traveler from Las Cruces, NM
Truly nice stay!Posted Jun 24, 2014
Pros: Most everything.
Cons: Same items both days for breakfast. A little variety would be nice for those staying longer than a couple of days. The pool area needs sprucing up.
I was very pleased with our entire experience at this hotel. The front desk staff was friendly and informative. The atmosphere was very nice. Our room was large and clean. The hot breakfast was ok, not great...except for the make your own waffles. Very convenient for people traveling with children. I've traveled quite a bit and am used to falling asleep only to awakened by people coming in and slamming doors or loud talking next door. That was not the case here at all. I never heard anyone next to us or above us and there was never any commotion outside the room. The pool and hot tub area were ok. It could use some sprucing up but not super bad. Overall, I was extremely happy that I chose this place to stay and would definitely consider staying there again.
for Everyoneby A verified traveler from edgewood, nm
In the middle of everything in every direction.Posted Jun 23, 2014
Liked it so much other family happen to come into town and had them stay at this hotel as well, they loved it too.
for Everyoneby A verified traveler
The hotel served our purpose well.Posted Jun 15, 2014
Pros: The location
Cons: I think there should be more lighting. Perhaps if they painted it a lighter color in the inside.
Location: Lots of stuff to do and the location is great!
The staff was accommodating and the room was clean and served our purpose well.
by Marc from El Paso
This hotel has declined in quality and services.Posted Jun 10, 2014
We were given the keys to an occupied room. Then we were given the keys thst didn't work to our designated room. Finally, on the third trip to the lobby, the correct keys worked on the correct room door. There is no fitness center and the continental breakfast was pitiful. The cream in the coffee curdeld. Not a pleasant experience.