Fireplace

Reviews of MCM Elegante Lodge & Suites Ruidoso

3 out of 5
MCM Elegante Lodge & Suites Ruidoso
107 Sierra Blanca Dr, Ruidoso, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1008 reviews" "
Rating 8 - Good. 215 out of 1008 reviews" "
Rating 6 - Okay. 50 out of 1008 reviews" "
Rating 4 - Poor. 31 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family.
Stayed 1 night in Mar 2024

10/10 Excellent

Chelzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I look forward to staying here for more days and in the future. Loved our stay wish we had a chance to stay longer.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast was food, grandkids enjoyed the heated pool, couches were outdated,A little uncomfortable but over all enjoyed the stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we've ever stayed at! Everyone was so nice! The buffet breakfast was delicious! Omelettes were awesome! The warm pool and hot spa were incredible. And we even made some s'mores at the fire pit outside. Will definitely come back.
Stayed 2 nights in Mar 2024
Response from Steve T. on Mar 12, 2024
So glad you guys had a great stay in Ruidoso! Remember us on your next trip!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious
Stayed 3 nights in Mar 2024
Response from Steve T. on Mar 12, 2024
Thanks for the great comment, Edward!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Steve T. on Mar 12, 2024
Thanks for the comment, Roberto!

10/10 Excellent

Francisco J

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service and enjoyed the stay and everyone was very helpful and friendly
Stayed 3 nights in Mar 2024
Response from Steve T. on Mar 12, 2024
Thanks for the comment, Francisco! Glad you enjoyed!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. The rooms were great and the property was beautiful!
Stayed 1 night in Mar 2024
Response from Steve T. on Mar 12, 2024
Thanks for the great review, Jennifer! So glad you had a good time.

10/10 Excellent

NORMA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in was fast and easy. The staff is friendly and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 2 nights in Mar 2024

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and helpful. The facilities were well kept, and breakfast was good.
Stayed 1 night in Mar 2024
Response from Steve T. on Mar 12, 2024
Thanks for the great review, Darryl! Come see us again soon

10/10 Excellent

Denise M.

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was exceptional, and I must brag on the breakfast, I am not a breakfast person but the breakfast is fantastic and so is the breakfast staff. I can't wait to go back there just a warm and inviting place. Loved it!!
Stayed 2 nights in Mar 2024
Response from Steve T. on Mar 12, 2024
Oh, wow. Thanks for the awesome comments about our breakfast! Come see us again soon.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Feb 2024
Response from Steve T. on Mar 12, 2024
Thanks for the rating, Ben!

8/10 Good

Kathleen

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Marvelous location!
Stayed 1 night in Feb 2024
Response from Ruthie Hernandez on Feb 29, 2024
thank you. Glad you enjoyed your stay.

10/10 Excellent

Narcis Antoanela

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This resort is the best lodging in Ruidoso! Very well maintained rooms, and the property is in top shape condition! Breakfast is amazing, and the bar with happy hour 5-7 and some food (delicious pizza and wings) is a very cozy place to hang out at. Fireplace in the lobby/bar/restaurant and the lobby design are making for an amazing place! We’re for the first time here, and we know we won’t go anywhere else to stay when in Ruidoso! Bathtub has also jets. It was pretty clean and we used that also. One thing missing is bathrobs. For the price, I believe bathrobs should be available, upon request. Pool is salt water, and there is also a jacuzzy. Kudos to management for maintaining this property in such a stellar condition, and for training their staff to provide second-to-none quality service to its customers. Well done, everyone!
Stayed 1 night in Feb 2024
Response from Ruthie Hernandez on Feb 29, 2024
THANK YOU NARCIS FOR THE WONDERFUL COMMENT!!! WE ARE SO GLAD YOU ENJOYED YOUR STAY. HURRY AND COME BACK.

8/10 Good

INDULIS, TRENTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Shila

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the beautiful lobby and fireplace
Stayed 2 nights in Feb 2024
Response from Steve T. on Feb 19, 2024
Thanks for the great comment. Glad you had a good time.

10/10 Excellent

Christian, Lubbock

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Steve T. on Feb 19, 2024
Thanks for the comment, Christian.

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great. Grounds are beautiful.
Stayed 1 night in Feb 2024
Response from Steve T. on Feb 19, 2024
Thanks for the comment, Lynne. Glad you had a good stay with us.

10/10 Excellent

Marcos

Stayed 2 nights in Feb 2024
Response from Steve T. on Feb 19, 2024
Thanks for the great rating, Marcos

10/10 Excellent

Katee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and cozy. Provided all amenities necessary for a stress-free stay!
Stayed 1 night in Feb 2024
Response from Steve T. on Feb 6, 2024
Thanks for the comment, Katee! So glad to hear you enjoyed your stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve T. on Feb 6, 2024
Thanks for the great rating, Emily!

10/10 Excellent

Lidia, Horizon City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Steve T. on Feb 6, 2024
Thanks for the comment, Lidia! Come visit again soon

10/10 Excellent

Robin

Liked: Staff & service
Very nice hotel. We did have to borrow the vacuum from a maid to clean the carpet. There was a cookie laying in the hallway the whole time we have been here. The breakfast was a really nice surprise. Great variety and really good. Amenities were really nice. Would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Steve T. on Feb 6, 2024
Oh, my! Sorry for the housekeeping issue during your stay. I'm glad to hear you had a good stay, however! Come see us again when you can.

8/10 Good

Ray, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Steve T. on Feb 6, 2024
Thanks for the rating, Ray

2/10 Terrible

Carmen D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms stink and are outdated maids don’t clean properly dirt and dust on lights holes in carpet trash beside dressers used water bottles in room. Bathrooms need repairs on walls they are cracks. The pool was nice. Hotel looks nice from outside that’s it but inside is old.
Stayed 3 nights in Jan 2024
Response from Steve T. on Jan 23, 2024
Greetings Carmen. I'm sorry for the housekeeping issues on your arrival. We offered another suite but you declined. I'll make sure to inspect this room personally.

10/10 Excellent

Kayla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Steve T. on Feb 6, 2024
Thanks for the great rating, Kayla!

10/10 Excellent

suzy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Steve T. on Jan 19, 2024
Thanks for the rating, Suzy!

6/10 Okay

Jorge

This is my favorite place to stay in Ruidoso but unfortunately this past stay wasnt up to expectations. My room had no shampoo or bodywash, the outdoor fireplace was not operational,
Stayed 2 nights in Jan 2024
Response from Steve T. on Jan 19, 2024
Thanks for the comment, Jorge. So sorry the amenities were not refilled prior to your arrival. I've talked to our housekeeping staff to assure this does not happen on the regular. We've reset the timer on the fire pit so good to go. Come see us again soon.

6/10 Okay

Aangelina

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The rooms were very nice, but the bathroom was filthy.
Stayed 1 night in Jan 2024
Response from Steve T. on Jan 19, 2024
Thanks for the comment, Aangelina. So sorry to hear about the housekeeping issue. We will review your comment in our housekeeping meeting. Come see us again when you can.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steve T. on Jan 19, 2024
Thanks for the rating, Joseph

10/10 Excellent

Dipak, Plano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel we had a good stay with family, the Breakfast is really good, only thing that the price per night was little high !!!
Stayed 2 nights in Dec 2023
Response from Steve T. on Jan 2, 2024
Thanks for the comment, Dipak. Glad you enjoyed your stay. Our holiday rates are somewhat higher; maybe you could visit another time for some savings.

10/10 Excellent

Norma

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Steve T. on Jan 2, 2024
Thanks for the rating, Norma

10/10 Excellent

Sereivath, El Paso

Stayed 1 night in Dec 2023
Response from Steve T. on Jan 2, 2024
Thanks for the rating, Sereivath

2/10 Terrible

Solomon

Stayed 1 night in Dec 2023
Response from Steve T. on Feb 6, 2024
Oops. Looks like you didn't have a great stay. Feel free to reach out if you would like to give more detail

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing the staff was super friendly and sweet
Stayed 2 nights in Dec 2023
Response from Steve T. on Dec 20, 2023
Thanks for the great comment, Karen! Come visit again soon

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool
Stayed 2 nights in Dec 2023
Response from Steve T. on Dec 20, 2023
Glad to hear you had a good stay and were able to use our pool. Come visit again soon

10/10 Excellent

joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure is too low, probably wasting more water than if pressure was stronger
Stayed 1 night in Dec 2023
Response from Steve T. on Dec 20, 2023
Sorry for the water issue, Joel. I believe it is operating normally now. Please come visit again

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and will be coming back!
Ruthie at the front desk was so nice and friendly made check in seamlessly easy! The room was very spacious & clean and the bed was super comfortable! Their breakfast was hands down the best breakfast we’ve had at a resort stay.
Stayed 1 night in Dec 2023
Response from Steve T. on Dec 20, 2023
Thanks for the great comments, Sabrina. Great photo, too! So glad you had a great stay with us.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and great buffet. Doña Carmen la mejor!!!
Stayed 1 night in Dec 2023
Response from Steve T. on Dec 20, 2023
Thanks for the comment, Anthony! Glad you enjoyed your stay

2/10 Terrible

Patrick

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms aren’t awesome, sheets feel like sandpaper, pillows aren’t comfortable, and our room had dirty underwear from someone not in our party just lying on the floor, so they obviously don’t do much in the way of cleaning. When we requested an additional blanket and pillow, they felt the need to point out it had a clean pillowcase, so that’s suspicious. It’s my second time being disappointed by this hotel, so I’ll let it be my final time being disappointed by this hotel.
Stayed 1 night in Dec 2023
Response from Steve T. on Dec 20, 2023
Patrick, I am so sorry for the housekeeping issues during your stay. I have shared this with our room inspectors and housekeepers, and I'm confident it won't happen again

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!! I’ve been staying here for years and will definitely be back.
Stayed 3 nights in Nov 2023
Response from Steve T. on Dec 20, 2023
Thanks for the great comment, Kevin! See you again soon, I hope

10/10 Excellent

Christianna L

Stayed 1 night in Dec 2023
Response from Steve T. on Jan 2, 2024
Thanks for the rating, Christianna

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and helpful. The breakfast buffet was amazing.
Stayed 1 night in Dec 2023
Response from Steve T. on Dec 6, 2023
Thanks for the comment, Rob. So glad to hear you had a good stay and breakfast. Come see us again soon.

2/10 Terrible

Bonifacio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty and run down. So disappointed with our stay. We found used bandaids and needles in our room. Will be in contact with upper management since the front desk was unable to assist. Our toddler was with us. Will never stay or recommend.
Stayed 1 night in Nov 2023
Response from Steve T. on Dec 6, 2023
I'm so sorry you had a less than perfect stay, Bonifacio. We weren't notified of this issue until checkout, then expecting a discount. We did not have an opportunity to verify this issue at all or to offer an upgrade to another room...

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Steve T. on Dec 20, 2023
Thanks for the rating Kelley!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ruthie Hernandez on Dec 1, 2023
Glad you enjoyed your stay.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Staff was very polite and friendly.
Stayed 1 night in Nov 2023
Response from Ruthie Hernandez on Dec 3, 2023
Thank you!!!!!

10/10 Excellent

Norma, Andrews

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, I will be back
Stayed 2 nights in Nov 2023
Response from Ruthie Hernandez on Dec 1, 2023
Thank you