Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
2.9 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
for Business Travelersby karen from Harrison, Arkansas
Needs remodeling bad!Posted May 11, 2014 on Hotels.com
The room was very out dated. And over priced for the what we got. I have decided I wont be staying at any of these America's Best hotels again. It seems they are similar to his one. The floors always felt damp when walking on them. I was also charged a little more for the room than I booked it for. Lesson learned!
for Personal Eventby Allan from Jonesboro Arkansas
Outdated HotelPosted Apr 8, 2014 on Hotels.com
Run down, broken furniture, torn carpet, worn out beds. Free breakfast was generic corn flakes and dollar store honeybuns. If you are homeless this might be a step up. Everybody else stay someplace else. This place should not be allowed to carry a kind of franchise name.
for Familiesby A verified traveler
great locationPosted Mar 29, 2014 on Hotels.com
over all it was not bad.
for Business Travelersby A verified traveler
Posted Dec 25, 2013 on Hotels.com
for Everyoneby A verified traveler
Nice, comfortPosted Dec 1, 2013
Very nice and clean rooms. I only stayed a few hours over night but was very comfortable after all day drive
for Everyoneby Johnny from U
Broken air/heat unitPosted Oct 28, 2013
The room and my stay was fine. But the heater/air conditioning wasn't working properly could be a fire hazard... Hopefully they will get it fixed soon. RM 426 was where the problem was.
uncleanPosted Jul 22, 2013
I checked in at 1pm and the room was not cleaned and check in time was 12pm. I asked them when the room would be cleaned I went to town and done some things I came back and it still was not clean I left and did not stay in the motel. I lost my money Will never stay there
by Will from Conway, AR
A/C is woefully weak in summer.Posted Jul 8, 2013
Pros: It was an old facility but generally clean and adequate except for the staff and lack of air conditioning.
Cons: Air conditioner and courtesy training for the front desk staff.
Checked in for a good price compared to other Russellville hotels. I didn't expect a Hilton. The room was clean with a refrigerator and microwave and a traditional TV (not flat screen). That was fine. However, the air conditioner would not keep the room at a tolerable temperature. I went to talk to the lady at the front desk about changing rooms because my daughter was playing in a softball tournament, and we expected to cool down in our hotel room. She stated that the AC systems (mounted below the window) were "all the same" and that the rooms were "just that way in summer." I asked her if we could try another room anyway or if she could have a staff member check out our room to see how hot it was. (It was probably 85 with AC on max setting for 8 hours. The) She declined. I then told her that I was going to have to check out because it was simply too hot to stay in the room. She then offered me the connecting suite room to try but rolled her eyes and acted like I had upset her world. I turned on the AC in that room and left it going for 3 hours. It was no better. She came to my room during my daughter's nap and demanded the key card to the empty room (we were not in it, but waiting to see if it would get any cooler) when I told her it was no better. We spent the rest of the night until bedtime in a restaurant and store so we could cool down. The front desk lady was unpleasant and did not try to resolve the problem without attitude. Would not even consider staying there again
by Joy from Arkansas
My Stay at ABPosted Jul 8, 2013
Pros: The location was convenient to my workshop.
Cons: Linens, flooring, A/C, and staff/manager/owner
Location: This is not really a tourist town but the motel is close to fast-food and university.
Although the room was fairly clean, the A/C was difficult to regulate. It was either freeze to death or burn up. The door was very difficult to open; I even had to get the manager to come open it for me and he explained the "trick" to open the door. Well when you're in a hurry to get in because you're frightened of all the people hanging out around the corner, it's not cool to not be able to open the door! The check-in staff were not friendly at all and neither was the manager; he treated me as if I was stupid for not being able to open the door with the card key. I would not recommend this place to anyone staying alone...I was not comfortable at all.
for Everyoneby Traveler
OK place for one night.Posted Apr 15, 2013
Cons: Staff were not very friendly.
Location: Easy on and off the freeway.
The staff was not too friendly in the morning. We arrived for breakfast before they did. The breakfast was minimal, but OK. The room was comfortable.