Exterior

Reviews of Holiday Inn Express & Suites Morrilton, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 368 reviews" "
Rating 8 - Good. 97 out of 368 reviews" "
Rating 6 - Okay. 32 out of 368 reviews" "
Rating 4 - Poor. 26 out of 368 reviews" "
Rating 2 - Terrible. 11 out of 368 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Traveled with family
Liked: Amenities
Under construction for a renovation so the lower rating is understandable. It was a quick stay. Breakfast was good
Stayed 1 night in Mar 2024
Response from Manager on Apr 12, 2024
Hello Jason, We appreciate your understanding regarding the renovation and the feedback on our breakfast! We hope you'll consider visiting us again once the renovations are complete for an even better experience. Thank you for sharing your thoughts with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Michael,We are delighted to hear that you found our hotel to be very clean. Our team works hard to maintain high cleanliness standards for all our guests to enjoy a comfortable stay. Thank you for sharing your positive feedback with us.

10/10 Excellent

Tony K

Liked: Cleanliness, staff & service
Fair
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Tony K,Thank you for sharing your feedback with us. We appreciate the opportunity to improve our services for future guests. Your comments are important to us and will be shared with our team for further review. We hope to welcome you back in the future for an enhanced experience.

8/10 Good

Sandy

Business traveler
Disliked: Amenities
Renovation in process. Dirty carpet. Needed paint. Television only played one channel. Staff could not help.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Sandy,We regret to hear about your experience during your recent stay. We appreciate your feedback and will share your comments with the management team for future improvements. Thank you for bringing this to our attention so we can address these issues accordingly.

10/10 Excellent

Ruth

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Ruth,We are thrilled to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Skipper

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and made us feel welcome from the moment we walked through the front door. Also, in spite of the remodeling efforts going on throughout the property, our room was comfortable, clean, and quiet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Skipper,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our friendly staff made you feel welcome and that you found your room comfortable, clean, and quiet. We apologize for any inconvenience caused by our ongoing remodeling efforts and appreciate your understanding. We hope to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in town
Stayed 5 nights in Dec 2023
Response from Manager on Feb 2, 2024
Hello William,Thank you for your kind feedback! We are thrilled to hear that you consider our hotel the best place in town. We strive to provide exceptional experiences for all our guests and are delighted that we exceeded your expectations. We look forward to welcoming you back in the future for another outstanding stay.

10/10 Excellent

MARY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice in everyway
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello MARY,Thank you for your positive feedback! We are thrilled to hear that your experience at our hotel was enjoyable in every way. We strive to provide exceptional service and a pleasant stay for all our guests. We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Susan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Christina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and respectful and responsive. Had an amazing stay.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Christina,Thank you for your kind words! We're thrilled to hear that our staff was friendly, respectful, and responsive during your stay. We strive to provide excellent service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome room
The in the middle of remodeling. The service was excellent. The staff was friendly. Great breakfast. Only the did have was water or juice at breakfast. I am not a coffee drinker
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Beverly,Thank you for choosing our hotel for your stay. We appreciate your positive feedback on our excellent service, friendly staff, and great breakfast. We understand your preference for water or juice and apologize for any inconvenience caused. Your feedback will be shared with our team for improvement. We hope to welcome you back in the future for an even better experience.

6/10 Okay

Allen J

Traveled with partner
Like, place wasn’t far off Freeway. Tire company right beside motel was not pleasing to eyes!
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Allen J,Thank you for your feedback regarding the proximity to the freeway. We understand that different neighboring businesses may not be to everyone's taste visually. We appreciate your thoughts and will share them with our team for consideration.

8/10 Good

Daishia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is being renovated so lobby/first floor in disarray.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Daishia, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during our ongoing renovations. While we strive to minimize disruption, we understand that it can impact the overall guest experience. We appreciate your patience and understanding during this time.

2/10 Terrible

Jack

The building is under construction..!!!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jack, Thank you for bringing this to our attention. We apologize for any inconvenience the construction may have caused during your stay. We appreciate your patience and understanding as we work to improve our facilities. If you have any further concerns, please don't hesitate to contact our management team.

4/10 Poor

Cameron

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Cameron, We appreciate you taking the time to rate your recent stay at our hotel. We're sorry to hear that your experience did not meet your expectations. We encourage you to reach out to our hotel directly to share any specific feedback you may have, as we are always looking for ways to improve. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Clean and friendly!
Stayed 2 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello Shannon,Thank you for sharing your positive experience with us! We strive to provide a clean and friendly atmosphere for all our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Remolding
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Brian,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your input and apologize for any inconvenience caused by our ongoing remodeling. We strive to improve our property for the comfort of our guests and hope you will consider staying with us again in the future when our renovations are complete.

10/10 Excellent

antonio

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello antonio,Thank you for choosing our hotel for your stay. We are delighted to hear that you had such a positive experience with us. It was a pleasure serving you, and we hope to welcome you back in the future.

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Roberta,Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 Terrible

Larry

Disliked: Amenities, property conditions & facilities
Ratty hotel with minimal standarfs
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Larry, We're sorry to hear that you found our hotel below your expectations. Our team strives to meet the highest standards of cleanliness and comfort. We appreciate your feedback and will share it with our management for improvement. If you have any more specific concerns, please reach out to our management directly. We value your feedback and hope to have another chance to impress you in the future.

10/10 Excellent

BOBBY, DILLON

Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello BOBBY,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we are grateful for your positive rating. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future for another excellent experience.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Susan,We are thrilled to hear that you had a fantastic experience during your stay with us! Our team works hard to ensure that every guest has a top-notch stay. If you have any specific feedback that you would like to share, please feel free to reach out to us. We would love to hear more about your stay. We hope to welcome you back again in the future!

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning crew were friendly and fast. For breakfast food was hot and ready. The evening shift were clear concise and helpful. The manager went about and beyond to make our stay complete. Will 10/10 recommend and will 10/10 return to such great business.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Jordan,Thank you for your wonderful feedback! We are thrilled to hear that our morning crew provided friendly and efficient service, and that you enjoyed the hot and ready breakfast. It's great to know that our evening shift was helpful and clear in their communication as well. We truly appreciate your kind words about our manager going above and beyond for your stay. We look forward to welcoming you back for another amazing experience at our hotel in the future.

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Ronnie,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a pleasant experience with us. If there is anything else we can do to further enhance your future visits, please feel free to let us know. We look forward to welcoming you back soon.

8/10 Good

Susan

Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Susan,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had a great experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and strive to exceed your expectations.

4/10 Poor

Cody

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tub had broken parts, was not as nice of a room for 240$ for 2 nights, trash was full for a two day stay no making the beds or clean towels each day! No coffee in the room!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Cody,We apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret if this fell short of your expectations. We appreciate your feedback and will share it with the relevant departments for further evaluation. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello James,Thank you for your feedback! We're thrilled to hear that you had a 5-star experience at our hotel. We strive to provide exceptional service and create a comfortable stay for all our guests. We truly appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Sallie

Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Hello Sallie,Thank you for choosing our hotel and taking the time to share your positive experience. We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we are delighted that our hotel exceeded your expectations. We look forward to welcoming you back on your next visit!

6/10 Okay

Kimberly

Traveled with family
The AC did not work the first night. I had spoke to the desk about it first thing she said she would send someone at nine. We were there for a wedding, so we were not at the hotel all day, but when we got back after the wedding. It was still not working the next night.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Kimberly ,I'm sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and I apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property, and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

8/10 Good

April

Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello April,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for our trip.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
Hello Sarah,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our location. Please do come see us again.

6/10 Okay

Shirley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe property. Our room ac seemed to not work well
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Shirley,Thank you for your valuable opinion regarding our room as well as our property. Please do consider us again on your next visit to the area.

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello David,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Diana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The humidity is the room was unacceptable.
Stayed 3 nights in Aug 2023
Response from Manager on Sep 13, 2023
Hello DianaThank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away. ,

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Susan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

gerald

Stayed 3 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello gerald,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Barbare

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 9, 2023
Hello Barbare,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Ernesto

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello Ernesto,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Kenny, Hot Springs

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs refurbishing
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Kenny, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

LaKendra

Traveled with family
Disliked: Property conditions & facilities
Overall, the property was ok at best. Definitely not worth $150/night. We stayed for 3 nights. The room smelled moldy when we first arrived. It took a day and almost a full can of spray to hide the smell. Then there was breakfast. They re-served the same food 3 days in a row. When I say re-served, I literally mean re-warmed the same food from the previous 2 days. The same burned eggs were served for 3 days. You could tell the eggs were being refrigerated and re-warmed each day because they got drier and drier each day. The eggs were burned in the same spot every day and the guests avoided eating the burned eggs and the hotel staff refused to throw them out. The sausage was also re-warmed 3 days in a row when it was not all eaten. The sausage got more and more dried out each day with the re-warming, and the same pieces that people didn't want or eat would mysteriously show up again the next day. The Orange Juice was thick, spoiled, and fermented. The Cinnamon Rolls were hard as a rock, and they were put out over and over each day even though they were beyond needing to be thrown out. This has got to be some type of health code violation...
Stayed 3 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello LaKendra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was such a pleasure. The hotel was very clean and the staff were super amazing. Loved the water pressure in the shower was fabulous!! Comfortable linens made for a good night's rest. Would definitely stay again or tell a friend to stay here.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hello Charlene,Thank you for sharing your experience with us. We appreciate the input referring to our staff and comments about our shower. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Michael,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
It was only an overnight stay. Pleasant enough place for that. Standard breakfast fare. But there was a slight smell in different areas that made me think of mildew that was almost dried and cleared up. It wasn’t bad at all.
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Tim, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway, friendly workers, clean and comfortable rooms
Stayed 2 nights in Jul 2023
Response from Manager on Aug 16, 2023
Hello Denise,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Anne

The room we were in appeared to be clean. However, it had a bad odor to it. The property appeared to be undergoing some renovations so hopefully all the rooms will be refreshed and upgraded.
Stayed 1 night in Jul 2023
Response from Manager on Aug 17, 2023
Hello Anne, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

10/10 Excellent

Emily, Norman

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find and close to restaurants and grocery stores. It was quiet and clean. The front desk employee was extremely helpful and always courteous. Nice place would stay there again.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 16, 2023
Hello Emily,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our front desk. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

janet b.

Disliked: Cleanliness
Let hall kids run all over the place. Room smelled musty and ac was bad and room was very humid and sticky. They have gone down since last year when we were there.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 17, 2023
Hello janet b., Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

4/10 Poor

Joyce

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were comfortable in day one, but the the next day we expected the room to be cleaned, but it was not. I called the front desk and I was told that they no longer clean rooms or make beds. Also, there wasn't any soap in the dispenser in the shower.
Stayed 2 nights in Jun 2023
Response from Manager on Aug 17, 2023
Hello Joyce, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

8/10 Good

Margie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, spacious, quite. The only down thing is the breakfast is not that great
Stayed 3 nights in Jun 2023
Response from Manager on Aug 16, 2023
Hello Margie,It means so much to have earned your business. We appreciate the feedback regarding our breakfast and also our room. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Lyrad

Stayed 1 night in Jun 2023
Response from Manager on Aug 16, 2023
Hello Lyrad,It was our privilege to earn your business and we hope to host you again on your next trip.