Ratings based on 44 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Happycustomer from Bolton
WonderfulPosted Dec 9, 2013
Pros: Old world charm and very comfy bed.
Location: A quiet retreat, perfect for what we wanted.
Brilliant hotel experience from warm welcome at reception to check out! Excellent food, amazing room and great price. Would highly recommend.
for Everyoneby Paul from Lancashire
Was nice now going to seedPosted Dec 5, 2013
Outside the hotel is everything it was billed as, but once inside it looks tired. The decoration is old looking, we found the windows impossible to open as they had been painted shut. The food was good but not brilliant, and I have had better for less money. The staff were extremely nice and helpful and this did help to make the stay a little better.
for Everyoneby paul from Toronto
Very DisappointingPosted Sep 14, 2013
Pros: Old. Great grounds
Cons: Rooms need major updating
Was really looking foward to staying in a 13th Century Castle but came away very disappointed. The room was a characterless square box with absolutely zero charm. The bed was good but that was the only positive. I particularly loved the "antique" plastic mirror over the dresser/desk. The bathrooom was like going back in time about 40 years. Old plumbing, a toilet that didn't flush properly, terrible decor and frankly not too clean. We stayed two nights and the person who cleaned the room didnt even empty the garbage bins. Soap and shampoo etc were not replenished. Breakfast ok. When we checked out the hotel tried to charge us again although we had prepaid and to add insult to injury the price they tried to charge us was $150 less than we had paid Expedia. Hotel needs a major investment.
for Everyoneby JR and DM from Liverpool
Wonderful building in great settingPosted Aug 30, 2013
Pros: Most things during a one-night stay
Cons: Bed frame decorations a little too flamboyant for the age and tone of the building.More suited perhaps to Versailles.
Location: Magnificent setting in a quiet, ancient market town set in beautiful hill country
Fine views over the landscape from a hotel with extensive gardens and grounds within the outer walls of a 12th century castle. A distinctive experience inside and out!
for Familiesby A verified traveler
Rather tiredPosted Aug 18, 2013 on Hotels.com
Staff were all excellent, friendly and efficient and a couple of problems we had were resolved speedily. Much of the décor is looking very tired and grubby in places. Our room was certainly overdue for a complete makeover and almost impossible for the housekeeping staff to keep clean due to fussy styling and dust traps. It's a mammoth task maintaining a property like this - and it shows.
Recommendedby Swwitt from Watford
A nice week awayPosted Aug 4, 2013 on Hotels.com
The Castle is a maze of passages with half been redecorated. Sadly we were not in this half and in the corridors there was the wiff of dampness. The room was ok but slightly tired with many layers of paint on the rotting wood frames. Same for the gardens there is a lot of work to be done with many areas blocked off as they are unsafe. Overall we used it to sleep and spent the days out which suited us fine. Lovely place to eat in the square open Wednesday to Sunday food was georgous.
for Couplesby AJ01 from New Zealand
Fantastic DestinationPosted Aug 3, 2013 on Hotels.com
I decided to have a ' special ' last night in Wales for the both of us. Ruthin Castle was brilliant, the room was superb, the service at check-in and through out our stay was, was magic. The food and atmosphere in Berty's was excellent, what a shame we live so far away (NZ) for us to return regularly. We will return though. :-)
for Couplesby A verified traveler from California
Idyllic settingsPosted May 23, 2013 on Hotels.com
Where else can you stay in a castle dating from the 12th C and be in luxurious Victorian surroundings. A not to be missed hotel for people that appreciate a little history with their getaway.
for Couplesby Charlie from Thornton-Cleveleys
Very relaxing & comfortable breakPosted Apr 18, 2013
Pros: Made to feel welcome by all staff in an interesting character building, very comfortable stay.
We recently spent two nights at Ruthin Castle, having been recommended to it by friends. The welcome was warm and friendly, and the hotel and its grounds lived up to our expectations. We had a well presented, clean & comfortable Noble room. Food in the library bar was very good, and the service and friendliness of staff both in the bar and restaurant for breakfast was attentive without being overbearing. A relaxing break in an interesting building.
for Couplesby A verified traveler
Lovely hotel for a couple wanting a quiet holiday.Posted Apr 17, 2013
The room was small but very well appointed.The public rooms comfortable and warm--we felt as if we staying in a country house with everyone looking after us. We ate in the bar and the food was good and filing .Well worth a visit.