Sports facility

Reviews of Mercure Hotel Saarbrücken City

4 out of 5
Mercure Hotel Saarbrücken City
Hafenstr. 8, Saarbruecken, SL

Reviews

8.6

Excellent

Rating 10 - Excellent. 196 out of 432 reviews" "
Rating 8 - Good. 179 out of 432 reviews" "
Rating 6 - Okay. 40 out of 432 reviews" "
Rating 4 - Poor. 9 out of 432 reviews" "
Rating 2 - Terrible. 8 out of 432 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bertille

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Anil

Business traveler
Liked: Cleanliness, staff & service
Older hotel. No frills indeed.
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Sammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly hotel
Friendly welcome, nice and clean, room was spacious. Breakfast was plentiful.
Stayed 1 night in Apr 2023

2/10 Terrible

John

Liked: Cleanliness, amenities
Twin room was 1 bed with 2 covers, had to sleep on the sofa as sleeping with my grandson isn’t an option.Had to show my bank statement to prove I paid before we could have breakfast. 45 minutes from receiving my key to getting to the room. I will be taking this situation further
Stayed 1 night in Feb 2023

10/10 Excellent

Shihyin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are 👍
Stayed 1 night in Jun 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great receptionist
It's a nice hotel, so let's break it down: Parking: Tricky. We were only in the Nissan Micra. If you're in a biggger car or SUV, you might find it challenging. Reception: We checked in on a Friday. Everything was fine. We were advised that the restaurant was full that night (large coach party of Swiss tourists) but Anthea was more than happy to recommend alternative dinner options. I believe the hotel restuarant is also closed on Sat/Sun evening for dinner. Room: We went for the Privilege Room. Twice the size of a normal room but well worth the extra cost. Totally recommended for the extra space. Free mini bar/snacks included. Bathroom: Modern and clean. Breakfast: Meh. Basically cereals/cold cuts. We skipped it on our last day even though it was included in our room rate. Location: Excellent. Walk out the hotel door and look straight ahead for Europa Galleria. Walk 2mins up that road and your're in the centre of Saarbrücken. Left takes you towards the train station. Right takes you towards the main shopping mile. Great places to eat whichever direction you chose. Special mention: Anthea Neuhaus. She checked us in professionally and politely. She then had to deal with me continuously forgetting my key card every time I came down from the room to smoke outside, and issuing me with duplicates. I think when we checked out I handed over six key cards. Every embarrassing for me, but Anthea was a star and a credit to Mercure hotels. Nice hotel, great receptionist.
Stayed 2 nights in May 2022

10/10 Excellent

Heidi, Athens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money - exceeded our expectations. Would stay here again!
Stayed 1 night in Jun 2022

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Cinnamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great location! Would recommend
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Anmar

Stayed 2 nights in Sep 2020

6/10 Okay

Sang-Lan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
This had all the feel of a hotel aimed at the business person market. The restaurant was devoid of people on a Saturday night and the meal was disappointing and expensive. The reception staff were helpful and friendly.
Stayed 1 night in Aug 2019

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The hotel was very modern and absolutely beautiful. The room was extremely comfortable and wonderful in size. Pleasantly surprised there was AC in room and also a mini fridge. Was surprised at lack of English ability with employees and signage for such a huge hotel. A card in room asked in English for guest to provide review, but all other signage, including restaurant menu is in German.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with my stay and would come again and stay
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Location good- A/C not working properly only they did was give us two fans until next day then half off a suit for two days. Cost us $50 more. Should have been totally free.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure
Nice hotel. Car park was always busy so had to go to one some distance away. Nice breakfast. A spoon for the coffee would have been nice! As always, German staff spoke excellent English and were very helpful.
Stayed 4 nights in May 2019

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Friendly staff, great location, very clean, renovated restaurant.
Stayed 1 night in Mar 2019

8/10 Good

Daley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, brilliant location
Great location and service... free WiFi actually works and staff are friendly and welcoming. Would definitely recommend or stay there again.
Stayed 1 night in Feb 2019

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to train station
Closest hotel to train station. Breakfast is fairly overpriced, but other options are close by. I really like this hotel because it's so close to the jogging trail on the river. However, it's a little further away from the nice restaurants in old town (but a pleasant walk without luggage).
Stayed 1 night in Nov 2018

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean rooms
This is my go-to hotel when in Saarbrucken. This hotel is a short walk from the main train station. The rooms are large relative to many others in the area. After a week in tiny European hotel rooms, the space was a relief. Breakfast was good with a good variety. The rooms are slightly dated but well maintained and clean.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location near the riverwalk and only two blocks from the train station. Clean and comfortable rooms and English speaking staff.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Pleasant stay
Lovely hotel, very good service, very clean and comfortable. Parking spaces are limited and the bottled water was very very expensive. But overall a pleasant stay.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, close to things shops and food. Clean, nice hotel.
Stayed 2 nights in Aug 2018

2/10 Terrible

AJ

Liked: Cleanliness
Disliked: Staff & service, room comfort
AC did not work and the room was 80+ degreesF. When brought to the staff’s attention they simply replied “this is Germany, not that hot”.
Stayed 1 night in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for our stay.
The hotel was quite adequate for our stay and had the advantage of being well situated close to the train station, but didn’t really stand out in any way.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
Super central: directly by the water and only a minute away from shopping, restaurants and central station. Very clean room, quiet, well-furnished, windows can be opened, elegant and spacious bathroom.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car park was full so the hotel recommended Q park down the road which wasn’t ideal. It took 30min to get my car out early morning as the car park was locked up (it was Easter Sunday) but it was secure!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Didn't expect charge for parking especially for a motorcycle.
Stayed 1 night in Aug 2017

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stop
Was only a one night stop on long drive across Europe !! Fantastic service - emasculate !! Shame view was obscured by scaffold and not informed of such ? That aside - great place
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice very clean in a very nice area of the city convenient near to the shops and restaurants and I recommend it . With nice views

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Great location but no caviar for breakfast!
Very good location and a decent place to stay in this really nice city. My only major issue is the price residents have to pay for breakfast. For €17.50 you expect at least a few truffles and caviar on toast. But alas! Bar closes a bit early but there are a few nice places for a late drink in the surrounding area. I was placed in a room facing the river that was really nice BUT the road that runs parallel with it is pretty noisy 24/7. Closing the window helps of course but you can still hear the cars/vans/buses/trucks and tractors passing by.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Saarbrucken!!
Great room overlooking the river. The staff was friendly and very helpful! Will definitely stay at the Mercure on our next trip to Germany!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

M, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central, modern, comfortable, awesome restaurant
5-minute walk from train station, modern, great price for facilities, gourmet restaurant on the ground floor (that also gives out delicious entrees on the house), great breakfast buffet

10/10 Excellent

David, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Surprise
We booked at a more than reasonable price, so our expectations weren't high. However, the quality of the staff and room were so high that I have nothing to offer but praise for a wonderful experience. We arrived early, but were quickly allowed to register. The staff was friendly and efficient. The room was quite nice. The location was close to transportation and to Saarbruecken's pedestrian zone, where the Christmas market was occurring. All was good.

8/10 Good

john, Kaiserslautern

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, Nice hotel, No coffee maker.
Pillows were less than useful, The hotel location was great with free parking. there was NO coffee maker in the room so needless to say the wife and were not impressed with that. first room I have stayed in in Europe that did not have a coffee maker! The staff were excellent and the room was very clean. check in and out was seemless. would stay again if they had a coffee maker.

6/10 Okay

Marc, London

Clean at tidy although looking a little dated.
Only stayed the night, the hotel was functional and clean but dated. Would stay again for the odd night.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort