Pillowtop beds, desk, iron/ironing board, free WiFi

Reviews of Best Western Inn Of Jasper

2.5 out of 5
Best Western Inn Of Jasper
205 W Gibson Street, Jasper, TX

Reviews

7.0

Good

Rating 10 - Excellent. 120 out of 436 reviews" "
Rating 8 - Good. 132 out of 436 reviews" "
Rating 6 - Okay. 82 out of 436 reviews" "
Rating 4 - Poor. 45 out of 436 reviews" "
Rating 2 - Terrible. 57 out of 436 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Brett,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and very friendly
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello joel,We're delighted to hear that you found our hotel to be quiet and our staff friendly. Your feedback is important to us and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Vilma

Stayed 1 night in Jan 2024
Response from Manager on Apr 9, 2024
Hello Vilma,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Gary

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello Gary,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Mickey,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.

10/10 Excellent

Sekoah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the rooms
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Sekoah,We are pleased to hear that you enjoyed our rooms during your stay with us. Your comfort is our priority, and we strive to offer a restful and inviting environment for all our guests. If you have any further feedback or suggestions to share, we would appreciate hearing from you. Thank you for choosing to stay with us.

8/10 Good

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
all was good
Stayed 2 nights in Feb 2024
Response from Manager on Mar 15, 2024
Hello Joe,We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our priority, and we strive to ensure all our guests have a great time. Our team looks forward to welcoming you back in the future.

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 17, 2024
Hello erika,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Susan, Taft

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Day manager was very helpful and nice. The property was clean, and the breakfast was good.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Susan,Thank you for taking the time to leave your feedback. We are delighted to hear that you found our day manager to be helpful and nice, and that you appreciated the cleanliness of our property. It's also great to know that you enjoyed our breakfast. We strive to provide excellent service and a pleasant experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Mateo

Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Mateo,We appreciate your positive rating for our hotel! We are thrilled to hear that you had a great experience during your stay. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excellent

Stan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Stan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We strive to provide excellent service to all our guests and it's truly rewarding to know that we met your expectations during your stay. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

JIMMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very veary clean and the staff are awsome.
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello JIMMY,Thank you for your kind words! We're thrilled to hear that you found our hotel to be very clean and our staff awesome. Providing a clean and welcoming environment is our top priority, and we're so glad we met your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kelvin

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Kelvin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can assist you with, please feel free to reach out. We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

erika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot close to my jobsite.
Stayed 5 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello erika,Thank you for choosing our hotel for your stay. We're pleased to hear that our location was convenient for your jobsite. We strive to provide a comfortable and convenient experience for all of our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Sergio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Sergio,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

6/10 Okay

Adriana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It was average. The bed was comfortable, bathroom was clean. But the room was dirt and could have been swept better. The breakfast was bland.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Adriana,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfortable and the bathroom clean. We appreciate your comment about the room cleanliness and have shared it with our housekeeping team for improvement. We apologize if the breakfast did not meet your expectations; we'll take your feedback into consideration for future enhancements. Hope you give us a chance to impress you on your next visit.

10/10 Excellent

Renika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet clean
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Renika,Thank you for taking the time to leave your feedback! We're glad to hear that you found our hotel to be nice, quiet, and clean. We strive to provide a peaceful and comfortable stay for all our guests. We appreciate your kind words and look forward to hosting you again in the future.

2/10 Terrible

Shane

Stayed 2 nights in Nov 2023
Response from Manager on Dec 10, 2023
Hello Shane,We're sorry to hear that you had a less than satisfactory experience during your stay. We value your feedback and would appreciate it if you could reach out to us directly to share any specific details about your stay, so we can address the issues and improve for future guests.

10/10 Excellent

Casey

Traveled with family and small children
Liked: Cleanliness, amenities
I would stay here again
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Casey,Thank you for your feedback! We appreciate your kind words and are delighted to hear that you had a positive experience during your stay. We hope to have the opportunity to welcome you back as our guest in the future.

10/10 Excellent

randy

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello randy,Thank you for taking the time to share your extraordinary experience at our hotel! We are thrilled to hear that you had such a phenomenal stay. Our team always strives to provide the best service possible for our guests. We appreciate your kind words and hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello erika,Thank you for choosing our hotel and for taking the time to leave a positive review! We're thrilled to hear that you had an enjoyable stay with us. If you have any future travel plans, we would be delighted to welcome you back.

8/10 Good

Manuel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Manuel,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice :D
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Lawrence,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Denise

Traveled with partner
Liked: Amenities
Room clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Denise,Thank you for your feedback! We appreciate your kind words about our clean rooms.

6/10 Okay

Shelby

Traveled with family and small children
Liked: Staff & service
Everything was good except the dirty stained chair in my room
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Shelby ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

8/10 Good

Hazel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Fro t desk receptionist was very helpful.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hi Hazel,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 15, 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay , and the super clean beds , bathroom and just the overall. Not only the price is so affordable and the stay of it you get the good price and on top of it you get the clean inside of it . I normally doesn’t do reviews but l had to just let others know it’s a good place to stay. Go ahead you won’t be sorry!!!
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hi Joseph,I am happy to know we met your expectations with our friendly services, affordability and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 Good

Chassidy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the best western despite how short it was. The property was very quiet and clean and the staff was super helpful and kind. I recommend anyone this property if your looking for a stay that is reasonably priced and convenient.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hi Chassidy,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

Rocke

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Rocke,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
I chose the Holiday in over this place the pool was green.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Joshua, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

4/10 Poor

Joe

Traveled with family
Disliked: Cleanliness, property conditions & facilities
On your site the pool was beautiful The main reason I got the room When I showed up LILLYPADS
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Joe, Know that your voice is of tremendous importance to us and we value your comments about our room as well as our pool. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
Bathroom floors and tub needed a major cleaning. Breakfast was very disappointing. Everything was okay
Stayed 4 nights in Jun 2023
Response from Manager on Jul 5, 2023
Dear Guest,Thank you for your review and comments regarding our breakfast and comments about our tub. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Meagan

Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello Meagan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness
Comfortable stay
Stayed 2 nights in Jun 2023
Response from Manager on Jul 5, 2023
Hello Shirley,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

William

Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello William,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Noah

Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Noah,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Sherri

Stayed 1 night in Jun 2023
Response from Manager on Jun 14, 2023
Hello Sherri, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Krystal

Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hello Krystal, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Twala

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Twala,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Cynthia

Stayed 2 nights in May 2023
Response from Manager on May 30, 2023
Hello Cynthia,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Amy, Colmesneil

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room served it’s purpose: a place for us to sleep. Bed was surprisingly comfortable. It’s an old hotel that has had some updates, but could use more. The room was so damp and humid the floor was slick, the bathroom floor was dirty, and the in-room safe was covered in rust. We didn’t get in till midnight one night (working late) and there was a couple guys standing in the parking lot in the back. In the 10 minutes it took us to park and unload, two separate vehicles pulled up to talk to the men. Now this is a pretty small town, in the back parking lot of a motel. One can only assume what the purpose of the interaction was for.
Stayed 2 nights in May 2023
Response from Manager on May 19, 2023
Hello Amy, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of our guests. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t a bad experience. Was as you would expect. I’m satisfied with my overall experience.
Stayed 1 night in May 2023
Response from Manager on May 17, 2023
Hi George,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Manager on May 17, 2023
Hello Michael,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

THOMAS, RICHMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but very well maintained property with a restaurant adjacent to their parking lot. Room was large and well equipped, very clean, and everything worked as it should. Huge TV with satellite including many premium movie channels. Freshly cooked hot included breakfast in the morning. I was very impressed and pleased.
Stayed 1 night in Apr 2023
Response from Manager on May 5, 2023
Hi Thomas,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

8/10 Good

Jose Arturo, Coppell

Business traveler
Liked: Cleanliness, staff & service
The rooms are clean and that's what's important.
Stayed 1 night in Apr 2023
Response from Manager on Apr 28, 2023
Hello Jose Arturo,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Please do come see us again.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
We had a medical emergency occur while we were there. The staff was amazing in how they handled it. They immediately called an ambulance and notified me (I was in the room and my companion was in the office having breakfast). They didn’t charge me for checking out late and they were very concerned. I couldn’t have asked for more.
Stayed 1 night in Apr 2023
Response from Manager on Apr 27, 2023
Hi Joanne,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us especially during an emergency. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great Staff, friendly and accommodating. Enjoyed the stay and everything worked as advertised. Bed was a little firm for my tastes and no freezer in the refrigerator but all in all a great place to land for a few days.
Stayed 3 nights in Apr 2023
Response from Manager on Apr 25, 2023
Hi David,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 Good

Ted

Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Apr 2023
Response from Manager on Apr 18, 2023
Hi Ted,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Royland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello Royland,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.