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Reviews of Arden Acres Executive Suites and Cottages

3 out of 5
Arden Acres Executive Suites and Cottages
2421 Clay Street, Sacramento, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 326 out of 646 reviews" "
Rating 8 - Good. 158 out of 646 reviews" "
Rating 6 - Okay. 63 out of 646 reviews" "
Rating 4 - Poor. 35 out of 646 reviews" "
Rating 2 - Terrible. 64 out of 646 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Julian

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great place but very dirty .. ceiling fans were caked with dirt and just not very clean.... Great for extended stay and Vicki the manager was great and accommodating
Response from Vicki on Jan 1, 2023
We are sorry for your experience and will work hard on the issues mentioned

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vickie who works the front desk was very rude.
Stayed 3 nights in Dec 2022
Response from Vicki on Dec 16, 2022
We are sorry you were unhappy

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like a vacation rental.
This is just like a vacation rental. It's cozy, clean, and safe. But nothing is within walking distance, so a car is highly recommended. Plus you get to park in front of your cottage. But bring a hair dryer.
bedroom
Living room
kitchen
Bathroom
Stayed 3 nights in Nov 2022
Response from Vicki on Dec 3, 2022
We are so happy you enjoyed your stay! Thank you!

10/10 Excellent

Mack

10/10 Excellent

lawana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace
Very comfortable and cozy
Stayed 2 nights in Nov 2022
Response from Vicki on Dec 2, 2022
Thank you!!

10/10 Excellent

Simone

Stayed 1 night in Nov 2022
Response from Vicki on Dec 2, 2022
Thank you!

10/10 Excellent

lawana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Vicki on Dec 2, 2022
Thank you!

2/10 Terrible

Amanda

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I was locked out no one sent the code to the lock box I'm still outside in the cold an I paid for this room I'm very disappointed an I been calling emailing texting no response nice cottage but I didn't get to enjoy it at all .
Stayed 1 night in Nov 2022
Response from Vicki on Nov 27, 2022
We are sorry this happened and will make it right

4/10 Poor

janice

Disliked: Staff & service, amenities
When I arrived at the gate, the keypad didn’t{t work. I texted the manager and they said [Use the other gate[. It was dark with no signage. I drove around until I saw an unmarked gate and keypad and it did work. Once I found the cottage, there were no instructions as to how to check out, where to leave the key, and which gate to use to exit the property.
Stayed 2 nights in Nov 2022
Response from Vicki on Nov 14, 2022
We are very sorry for your experience and will work hard to fix the issues mentioned

8/10 Good

Loraine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Totally unexpected, but a gem in the rough! Not in the most expected area, but nestled quietly and safely. The host Vicki, was very accommodating and a pleasure to work with!
Response from Vicki on Nov 8, 2022
Thank you! We are happy you enjoyed your stay

4/10 Poor

vanessa

Stayed 1 night in Oct 2022
Response from Vicki on Dec 2, 2022
Thank you

2/10 Terrible

Stacy

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
There was no staff on the property at all. We were told keys would be left for us in the unit and there were none. Called staff many times with zero response. Had to lock belongings in the car while we went out and hope no one broke in while we were sleeping. Staff responded very late the next day and were very unhelpful
Stayed 1 night in Oct 2022
Response from Vicki on Oct 31, 2022
We are very sorry that you had a bad experience and will work hard to fix the issues you experienced

4/10 Poor

Melanie

Business traveler
Disliked: Amenities, property conditions & facilities
The property manager was helpful. However as a solo female traveller I would not advice this location as the homelessness and drug users all around this block even up against the fence . It was not safe to walk around and Uber would not come get you . The mobile home not cabin were comfy but there was layers of dust on fake plants . And dirty towels on outside of the “cabin” The good thing was that the property is gated and the towels and bed were clean and comfy . It states there is a gym but I could not find one . Be very cautious booking this place is you have kids or traveling alone . You are not able to walk safely to anything if you don’t have a car
Stayed 4 nights in Oct 2022
Response from Vicki on Oct 19, 2022
Thanks for feedback

2/10 Terrible

Sean

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Although the expedia app did not mention that this would happen, I was charged the full amount for the stay before I had even arrived at the property to check in. I was then told over the phone that this was the apps fault and I was supposed to be charged for the full amount early, and that I could not get my money back. I was told that If I gave information for a second card, then the charge could be reverted on the first, but the property was obviously trying to scam me further by charging two cards simultaneously. The property was not as advertised, it was just a trailer park, with none of the "cottages" looking like the pictures, inside or out. The cottage I was told to wait in before check in was filthy. There was dog feces on the floor, dirty linens piled up, the toilet was clogged, and food scraps were strewn on multiple surfaces.
Stayed 4 nights in Oct 2022
Response from Vicki on Oct 12, 2022
Lets be honest here, you knew your reservation for that particular weekend could not be cancelled. I agreed to credit the other card as discussed, Then you started cursing at me and continued to do so You never even showed up at our property! i Your review is dishonest

8/10 Good

Julia

Liked: Cleanliness
Disliked: Staff & service
The actual cottage itself was cute! Perfect for what we needed! Area around it is a little sketchy though but I was happy to see it was gated. Wifi in our cottage didn’t end up working so we had to use the next doors wifi, tried calling the front desk to fix it and got no answer, texted the number that texted me the gate code too and got no answer. Was a little strange not having any contact with the staff at all for check in and check out but overall the stay was fine and the place was clean.
Stayed 1 night in Oct 2022
Response from Vicki on Oct 12, 2022
I text everyone all check in information the morning of your reservation. If you didn't receive it then make sure your booking with the correct phone number, We are glad you were happy for the most part.

10/10 Excellent

Nelson, Las Vegas

Stayed 2 nights in Sep 2022

6/10 Okay

HAI HSING

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a mobile home park
Stayed 2 nights in Sep 2022
Response from Vicki on Oct 3, 2022
Tiny modular homes

2/10 Terrible

Justina

Bad neighborhood
Stayed 2 nights in Sep 2022
Response from Vicki on Oct 9, 2022
I can not control that

2/10 Terrible

jesse

Disliked: Staff & service, property conditions & facilities, room comfort
Wi/f did activate no one at office they accidentally charge me twice and made my bank account to be overdrawn there was bad communication on phone bad service
Stayed 2 nights in Sep 2022
Response from Vicki on Oct 3, 2022
We are sorry this happened and will figure out what happened.

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Vicki on Sep 9, 2022
Thank you!

10/10 Excellent

Isabel

Stayed 2 nights in Feb 2021

8/10 Good

Veston

Traveled with family
Quiet
Ever talked to a human while on the property.
Stayed 2 nights in Aug 2022
Response from Vicki on Aug 23, 2022
We are happy you enjoyed your stay!

4/10 Poor

Reiko

Disliked: Amenities
Air conditioner wasn’t working properly. It was too hot to sleep in a room without air conditioner installed. No oven & stove fan wasn’t working. Very small place.
Stayed 2 nights in Jul 2022
Response from Vicki on Aug 23, 2022
We are sorry you were unhappy! We will work on the issues you experienced as soon as possible

4/10 Poor

Marissa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Yikes. I mean I definitely was a little freaked out driving past the homeless shelters to get here. There's a gate around the community because it's obvious the area gets a little sketchy at night. Would definitely not have stayed here without my boyfriend. It's obvious they try to make it clean and offer everything you need but it's just not a great location.
Stayed 1 night in Aug 2022
Response from Vicki on Aug 9, 2022
We understand that homeless people are everywhere, That said, we are gated and have cameras on site from the time you drive up to the time you leave. This gives others that have stayed with us the security and feeling of safety.

10/10 Excellent

TEE

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It wP
Stayed 1 night in Aug 2022
Response from Vicki on Aug 8, 2022
Thank you

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and quiet. Gated community for privacy. Would recommend the others.
Stayed 2 nights in Aug 2022
Response from Vicki on Aug 8, 2022
Thank you! Hope to see you again soon!

2/10 Terrible

Naomi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The name and description were deceiving. I have stayed in low-cost motels nicer than this. There was a large burn on the floor. The furniture was cheep, the floor boards felt weak in spots, and the closet door was broken. The shower floor was filthy, the counters had a film, and the flooring throughout had a layer of dirt. The door was held together with what appeared to be twisted paper towels. The location is nestled between a dumping ground for Goodwill and a small homeless encampment.
Stayed 1 night in Jul 2022
Response from Vicki on Aug 1, 2022
Why didn't call me if you were unhappy? Instead you just give us a terrible review?

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy spot
The cottage was cozy and clean; excellent price.
Stayed 3 nights in Jul 2022
Response from Vicki on Jul 31, 2022
So happy you enjoyed your stay!!!! Hope to see you again soon!

2/10 Terrible

Meanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Precious

Stayed 1 night in Jul 2022

2/10 Terrible

MARTY

Stayed 4 nights in Jul 2022
Response from Vicki on Jul 31, 2022
no review left??

6/10 Okay

Jeff

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good Place to Sleep
While there are definitely no executives staying in these cottages, they were a perfectly fine place to stay for 1 night. It seems people are living here as well. My biggest complaint is that the Air conditioning was not very good and could not keep the place comfortable. The front room had no AC and No fan which was a big problem making for a very uncomfortable night.
Stayed 1 night in Jul 2022
Response from Vicki on Jul 26, 2022
We are sorry for this and will work hard to fix the issues you experienced.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had spider webs in the corners thru out the location, homeless person knocked on our front door at 3am
Stayed 1 night in Jul 2022
Response from Vicki on Jul 18, 2022
We are sorry and will work hard to fix the issues you experienced.

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities, room comfort
The nightmare
The lady Vicki got upset becuz I told her I didn’t feel safe due to drug activity and homeless that surround the place She wouldn’t even open the gate for me basically said I lied when I said the room wasn’t supposed to be refundable She cursed at me left me in my car for 4 hrs trying to resolve the issue I spoke to 9 different people from hotel .com half of them she wouldn’t answer the phone for I drove all the way home to San Francisco due to the only solution hotel.com could find was refunding money which takes up to 12 days which left me outside to fend for myself I couldn’t even get a courtesy room for all the hours I spent dealing with this It was a disaster
Stayed 2 nights in Jun 2022
Response from Vicki on Jul 5, 2022
Wow! A bit extreme don't you think? Had you not been so ugly upon arrival I may have let you in. How is it that you can treat people as you did me and think its OK?

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Vicki on Jun 13, 2022
Sergio, Thank you!!!

2/10 Terrible

Taha S

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No! Never!
Dirty rooms with fleas everywhere. Bad smells. Neighborhood is very shady. Stay away at all costs
Stayed 1 night in May 2022
Response from Vicki on Jun 10, 2022
Wow! Fleas? First time Ive heard of this. if it was so awful why didn't you contact me ? What happens outside our gates I have no control over!

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that the property had utensils for cooking. It was a cozy place. The only thing I did not like was you could tell there had been pets in the place because we ended up with animal hair all over our clothes. Overall the property was great and I would definitely stay there again.
Stayed 3 nights in May 2022
Response from Vicki on Jun 13, 2022
We are happy you enjoyed your stay! I will bring the dog hair to housekeepers attention. Appreciate the feedback!

6/10 Okay

Ginger

Traveled with family
Liked: Staff & service
It wasn't up to the standards that I'm used to when booking a 3 star place. It was ok being a mobile home rental (but I didn't realize it was a mobile home until the day before our trip.. so I didn't have time to look for another 2 bedroom location). the 2nd bed was more comfy than the one I was sleeping in. The floors were creaky and we had a dead crane fly hanging on our living room light. The floors were wood, and made our socks pretty dirty. The plugs in the backroom didn't seem to work well. my charging plug easily slipped out of the plug. The fridge worked great. The couch wasn't that comfortable and the back of it wasn't too sturdy.
Stayed 2 nights in May 2022
Response from Vicki on Jun 10, 2022
We are sorry you were unhappy and will work hard to fix these issues

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
These small houses were very cute. All appliances work well. However shower was very very small and uncomfortable for shorter customers. Bed had many blankets to keep warm but made a lot of noise.
Stayed 1 night in May 2022
Response from Vicki on Jun 13, 2022
Jamie, We appreciate your feedback and will do our best to fix the issues mentioned. Thank you!

8/10 Good

Carlos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Was nice to stay in the property! Great rest!
Stayed 5 nights in May 2022
Response from Vicki on Jun 13, 2022
Carlos, We are happy you enjoyed your stay and were able to rest! Hope to see you again soon!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely cottage Very quiet and well maintained. Would recommend
Stayed 2 nights in May 2022
Response from Vicki on Jun 10, 2022
Thank you! Hope to see you again!

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
It was a scary and horrible experience I felt unsafe for my family. There was homeless encampment outside, doing drugs and acting erratic. The room was super dirty and smelled like cigarettes. There were hairs on the toilet seat and shower was full of mold. The bathroom didn’t have a door for privacy. In addition, the blankets and pillows were dirty with brown stains and lots of hairs from past guest. Lots of spider webs were all over the premises and my daughters feet were all black from her walking around barefoot. We had to leave that location as fast as possible. Would never recommend or go back again.
Stayed 2 nights in May 2022
Response from Vicki on Jun 10, 2022
Wow! First time hearing all of this. If things were as you stated then why didn't you contact me? I seriously doubt that what you said about mold and hair were true as my housekeepers are very good at what they do.

2/10 Terrible

Steven

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Vicki on Jun 6, 2022
We are rated a 2 without comments?

2/10 Terrible

Wayne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"trailers" look nothing like the pictures! extremely bad ghetto neighborhood complete with homeless encampments and a trash dump on the street. there are fences around the "park" that can be easily scaled by the area homeless. or they can wait for the slow electric gate and walk in! it has weak A/c that could not keep up on an 80 degree day. anyone that has given more than 2 stars must either be paid or own/work there! lesson learned look at reviews from several sites!
Stayed 2 nights in May 2022
Response from Vicki on May 27, 2022
I'm curious as to how you can post a review for the outside of the property and down the street when you didn't even stay in our cottages. That said, I don't work for the City but can assure you, they hear from us almost daily. In case you haven't noticed, there are homeless all over California and it gets worse all the time. Perhaps you can talk to our Governor to see why this is happening?

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I loved the layout of the litte house, but the name is misleading. It's a mobile home, in a mobile home park. The A/C never worked and it was roasting the whole time. Also, the water pressure was horrible. It literally took me 30 minutes to run a bath. Not enough kitchen equipment provided. The bed was comfy though, and it was close to the downtown area where we spent significant time, and which is VERY lgbtq and POC friendly.
Stayed 2 nights in May 2022
Response from Vicki on May 27, 2022
I wish you had reported these issues to me as I could have moved you to a different unit. If i don't, know how do I fix if?

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great idea to covert the manufactured homes to cottages. Quaint and very quiet! Vicki was a breathe of fresh air during check in process. Thank you!!!
Stayed 1 night in May 2022
Response from Vicki on May 27, 2022
Thank you! We hope you will be back to see us soon!

2/10 Terrible

jackie

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a mobile home park, and not cottage as advertised. Homeless tent around the hold area outside gate. It was terrible place.
Stayed 3 nights in Apr 2022
Response from Vicki on May 1, 2022
We are sorry you were unhappy, While we cant control what happens outside our community we can control who comes in and out. We are gated and have 24 hour surveillance which gives our guest peace of mind. Thanks for your feedback!

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I traveled from Los Angeles to go to a festival near by and that’s when we booked this place. We were so amazed! It’s gated which we loved and you basically get your own studio/one bedroom all to yourself! I loved being able to have that privacy! Parking was included so no extra fee for that and we arrived very late and Vicky was SO accommodating to that. It was pet friendly as well so it was nice waking up and people walking there dogs in the morning. Felt more like a little home then hotel and we’re all for that! We already said we are re booking this place next time we come to this area! It was a steal!
Stayed 2 nights in Apr 2022
Response from Vicki on Apr 25, 2022
Thank you Sabrina! We were happy to have you here and look forward to seeing you again real soon!

2/10 Terrible

Harpreet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022