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Reviews of Best Western Plus Palm Court Hotel

3 out of 5
Best Western Plus Palm Court Hotel
234 D Street, Davis, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 179 out of 328 reviews" "
Rating 8 - Good. 115 out of 328 reviews" "
Rating 6 - Okay. 23 out of 328 reviews" "
Rating 4 - Poor. 6 out of 328 reviews" "
Rating 2 - Terrible. 5 out of 328 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mon Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anne on Mar 5, 2024
Thank you for the review, Mon! Hope to see you again soon.

10/10 Excellent

Gracie

Traveled with partner
Safe clean you can walk to campus, many restaurants and events.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Hi Gracie! Thank you for the review. We hope to see you again next time you're in Davis!

8/10 Good

gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Fantastic location! 1 Queen Suite very comfortable. Minor hitches easily remedied
Stayed 2 nights in Jan 2024
Response from Jay on Jan 15, 2024
Dear Gary, We're happy to hear our location was convenient for your visit and that we were able to get you comfortably situated according to your needs. We look forward to welcoming you back in the future.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Neighborhood atmosphere.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 6, 2023
Thanks for the review, John!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable recovery
The hotel was a comfortable place to stay after my oral surgery.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 10, 2023
Thank you for the review. We are glad to hear you had a comfortable stay with us!

8/10 Good

John W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Davis. Close to shops and restaurants. Good stay.
Stayed 2 nights in Jul 2023
Response from Guest Services on Jul 26, 2023
Thanks for the review, John. We hope to have another visit from you soon!

10/10 Excellent

Tina

Stayed 1 night in Jun 2023
Response from Guest Services on Jun 20, 2023
Thank you for the review. We hope to see you again soon!

8/10 Good

Brett

Stayed 2 nights in May 2023
Response from Guest Services on May 24, 2023
We appreciate the rating! We look forward to your next visit.

10/10 Excellent

Jeanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had a more intimate feel. More like an Inn. Very friendly and helpfull staff.
Stayed 1 night in May 2023
Response from Guest Services on May 24, 2023
Thanks for taking the time to review your stay with us! We hope to see you again soon.

10/10 Excellent

Oleg

Stayed 2 nights in Apr 2023
Response from Guest Services on May 2, 2023
Thank you for the rating! We're glad you enjoyed your stay with us.

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centally located, up-to-date Best Western is a good choice for a stay in Davis. Walkable shopping and restaurants.
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 21, 2023
Thanks for taking the time to review your stay with us! We're glad to hear you enjoyed your time at Palm Court. We look forward to your next visit!

8/10 Good

Doris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, cozy, great location
This is a very clean hotel in a nice location with many restaurants within a block - few blocks. Coffee and tea are available 24/7 and there are Kuerig machines in the room. The rooms are on the larger side and very comfortable. While there is an adjoining restaurant (Cafe Bernado) to the hotel which is very convenient as I didn't have a car, it would still be nice to have some kind of included breakfast, voucher, etc. for hotel guests - that would be the only improvement needed.
Stayed 2 nights in Mar 2023
Response from Guest Services on Mar 18, 2023
Hi! We are so glad you had a comfortable stay with us. Thank you for taking the time to let us know what you enjoyed. We look forward to your next visit!

10/10 Excellent

Maribeth, Fremont

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The hotel was great. The staff was very friendly. The weather was sticky. Lost power and only cold showers in the morning. Definitely not the hotel’s fault. We would stay there again as it is center ally located and comfortable
Stayed 1 night in Jan 2023
Response from FD Guest Services on Jan 10, 2023
Thank you for taking the time to rate your stay with us. We look forward to your next visit!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from FD Guest Services on Dec 13, 2022
Hi Lisa! We are so glad you enjoyed your stay. We look forward to your next visit!

6/10 Okay

Kristie

Liked: Cleanliness
Stayed 4 nights in Sep 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice and hotel was very clean and new.
Stayed 3 nights in Sep 2022
Response from FD Guest Services on Sep 18, 2022
We're glad you enjoyed your stay, James! We look forward to your next visit.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large and comfortable rooms
Stayed 3 nights in Sep 2022
Response from FD Guest Services on Sep 16, 2022
Hi Monica! We're so glad you enjoyed your stay. We look forward to your next visit!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Davis
This is our second time staying at this property. The staff is friendly and responsive, and the place is clean. It's adjacent to a great restaurant, which makes getting food super convenient. We enjoy the suite-style rooms, which makes traveling more comfortable.
Stayed 3 nights in Sep 2022
Response from FD Guest Services on Sep 6, 2022
Dear guest, thank you for taking the time to review your stay with us! We're glad you enjoyed your time at our hotel. We look forward to your next stay!

10/10 Excellent

Scott

Stayed 2 nights in Jul 2022

10/10 Excellent

XIUQI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jul 2022
Response from -FD Guest Services on Jul 28, 2022
Dear Guest, Thank you for your review. We are happy to hear you had a great stay!

6/10 Okay

Soelistioyati

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The air conditioning was not working properly. The temperature and air flow were too strong and cold even when I set to low.
Stayed 2 nights in Jun 2022
Response from FD Guest Services on Jun 15, 2022
Dear Guest, Thank you for your review. We appreciate your feedback and will make improvement where improvement is needed. Thank you for staying with us and we hope to see you again soon.

8/10 Good

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Comfortable rooms. Used both bar and restaurant. Food was very good As was the service
Stayed 1 night in Apr 2022
Response from FD Guest Services on Apr 21, 2022
Dear guest, Thank you for your review. We appreciate your feedback and we are happy to hear you had a greta stay. We look forward to your next visit.

10/10 Excellent

Chen Ieng

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated, stuffs are friendly
Stayed 1 night in Apr 2022
Response from FD Guest Services on Apr 11, 2022
Thank you for taking the time to review us! We are happy to hear you had a great stay at the Best Western PLUS Palm Court Hotel. We look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from FD Guest Services on Apr 11, 2022
Dear Guest, Thank you for taking the time to review us! We are happy to hear you had a great stay at the Best Western PLUS Palm Court Hotel. We look forward to your next visit!

10/10 Excellent

Leigh

Stayed 1 night in Feb 2022
Response from FD Guest Services on Mar 9, 2022
Dear Guest, Thank you for rating us! we are happy to hear you had a great stay. We look forward to your next visit.

10/10 Excellent

Tommie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It's a real nice place to stay the room was nice the only thing is the balcony wasn't available and we stayed there a year ago and have Alchemy wasn't available fireplace wasn't working
Stayed 1 night in Feb 2022
Response from FD Guest Services on Feb 28, 2022
Dear Guest, Thank you for staying with us. We are happy to hear you had a great stay. We apologize about the unavailability of the balcony. We appreciate your feedback. Please come back and visit us again soon!

10/10 Excellent

Teeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from FD Guest Services on Feb 15, 2022
Dear Guest, Thank you for taking the time to review us. We ae happy to hear you had a great stay. Please come visit us again soon!

6/10 Okay

Jason

Stayed 1 night in Dec 2021
Response from FD Guest Services on Jan 10, 2022
Dear Guest, Thank you for your review. We appreciate your feedback and we look forward to serve you again in the near future.

4/10 Poor

Holly

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel failed to mention that its restaurant was closed and under renovation. Night staff put us in a room directly above said restaurant, so we were awoken at 5ish am by people throwing construction waste into dumpsters under our windows. Night staff were also wholly untrained about how to get a cab for hotel guests to return to the airport. Day staff seemed much better— she got us a different room and was able to find out where we could get food on New Years Day. Could be they were understaffed and using anyone they could find for night shifts, but we are unlikely to stay there again to find out.
Stayed 3 nights in Dec 2021
Response from FD Guest Services on Jan 4, 2022
Dear Guest, Thank you for your review. We appreciate letting us know what you like about your stay and how we can improve. We will share your feedback with the rest of the team because we want to do better next time. Unfortunately the hotel was informed last minute about the restaurant closure . The restaurant is owned and managed by a a different party from the hotel. We hope you give us another opportunity in the near future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from FD Guest Services on Jan 4, 2022
Dear Guest, Thank you for rating us. We are happy to hear you had an excellent stay. We look forward to your next visit,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Bed was lumpy & comforter was flat, heat was too hot but too cold when turned off. Staff was very cordial.
Stayed 1 night in Dec 2021
Response from FD Guest Services on Jan 4, 2022
Dear Guest, Thank you for your review. We will share your feedback with the rest of our team. Our apologies for the issues you encounter during your stay. Thank you for recognizing our employees. We hope you give us another opportunity to serve you,

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our room.
Stayed 1 night in Dec 2021
Response from FD Services on Jan 4, 2022
Dear Guest, Thank you for your review. We are very happy to hear you loved your room. Please come visit us again soon!

8/10 Good

gail

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Location was excellent!
Stayed 2 nights in Dec 2021
Response from FD Guest Services on Jan 4, 2022
Dear Guest, Thank you for giving us a review. We are happy to hear you had a great stay. We look forward to your next visit,

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2021
Response from BW Plus Palm Court Hotel on Dec 14, 2021
Thank you for your feedback Dennis, it's much appreciated!

10/10 Excellent

MIke, Parker

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2021
Response from Palm Court Hotel on Dec 7, 2021
Hello Mike, thank you for sharing your feedback (: Glad you enjoyed your stay!

10/10 Excellent

Wilhemina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy myself
Stayed 1 night in Dec 2021
Response from Palm Court Hotel on Dec 7, 2021
Hello Wilhemina, thank you for sharing your feedback (: Glad you enjoyed your stay!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Palm Court Hotel on Dec 7, 2021
Woohoo! Thank you for the feedback!

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Elinore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place but they could use some updates. Two knobs in room missing: window was a screw for knob and front room air flow had no knob. If I come back I will request a room not above the street. Too late the noise for my needs of rest. Windows do shut most of it out but then the fan is too loud so situation was uncomfortable.
Stayed 1 night in Oct 2021
Response from Shaun on Oct 22, 2021
Hi Elinore, Thank you for your detailed review of your stay here at the Palm Court Hotel. I apologize for the missing knobs in your room and will maintenance look into this issue right away. I am also sorry if you experienced an uncomfortable amount of noise during your stay and we would be happy to accommodate you in a room away from the street next time you visit our property. I also want to let you know that we have a central AC system in our Jacuzzi KIng Suites that you may prefer the next time you stay. I hope you had a wonderful time in downtown Davis and I wish you safe travels. Sincerely, Shaun Cass, Hotel Manager

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the area around it I don’t like the homeless people around the area very aggressive the hotel was amazing though ! Perfect place in the day
Stayed 2 nights in Oct 2021
Response from Shaun on Oct 16, 2021
Hi Jacob, I am glad you had a clean and comfortable stay here at the Palm Court Hotel. I am sorry if you had to deal with any aggressive individuals in the downtown area and I just want to let you know as an extra assurance we do lock the hotel at night. I hope we have another chance to see you again in the future and I wish you safe travels. Sincerely, Shaun Cass, Hotel Manager

10/10 Excellent

Suzanne Slaughter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect, within walking distance to everything downtown Davis!
Stayed 3 nights in Sep 2021
Response from Shaun on Sep 22, 2021
Hi Suzanne, I am glad you had a great stay here at the Palm Court Hotel. It sounds like you were able to take full advantage of our central downtown Davis location and our proximity to the local businesses. I hope we have another chance to see you again in the future and I wish you safe travels! Sincerely, Shaun Cass, Hotel Manager

10/10 Excellent

Aime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and perfect location
Stayed 2 nights in Sep 2021
Response from Shaun on Sep 17, 2021
Hi Aime, I am happy you had a great stay here at the Palm Court Hotel. It is wonderful to hear that you were able to take full advantage of our central downtown Davis location and I hope we have a chance to see you again soon! Sincerely, Shaun Cass, Hotel Manager

8/10 Good

Lorie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean hotel. Great location.
Stayed 2 nights in Sep 2021
Response from Shaun on Sep 16, 2021
Hi Lorie, Thank you for taking the time to review your stay here at the Palm Court Hotel. I am happy you enjoyed our central downtown Davis location and I am glad to hear both our staff and our rooms left a good impression on you. I hope you have another chance to stay with us again in the future and I wish you safe travels! Sincerely, Shaun Cass, Hotel Manager

10/10 Excellent

Yi-Yun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2021
Response from Shaun on Sep 10, 2021
Hi Yi-Yun, I am happy you had a great stay here at the Palm Court Hotel. I hope you had a wonderful time in downtown Davis and I wish you safe travels. Sincerely, Shaun Cass, Hotel Manager

10/10 Excellent

Walraven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well remodeled hotel. Clean and well run. Will stay here again.
Stayed 1 night in Sep 2021
Response from Shaun on Sep 8, 2021
Hello, I am glad you had a clean and comfortable stay here at the Palm Court Hotel. We look forward to your next visit to downtown Davis and I wish you safe travels! Sincerely, Shaun Cass, Hotel Manager

8/10 Good

Jill, Seattle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
kinds old and run down. noisey a/c
Stayed 1 night in Aug 2021
Response from Shaun on Sep 1, 2021
Hi Jill, Thank you for taking the time to review your stay here at the Palm Court Hotel. I apologize if the a/c was too noisy during your stay and I will have maintenance inspect it right away. I hope you thoroughly enjoyed your trip to downtown Davis and I wish you safe travels. Sincerely, Shaun Cass, Hotel Manager

10/10 Excellent

Agustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Shaun on Aug 23, 2021
Hi Agustin, I am happy you had a clean and comfortable stay here at the Palm Court Hotel. I hope you had a wonderful time in downtown Davis and I wish you safe travels. Sincerely, Shaun Cass, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and check in was very easy. Masks were required and we were fine with that. There was plexiglass at the check in counter and we could see ttat everything was clean and wiped down. Room was exceptionally clean. Its a great location in downtown where the restaurants and shops are within walking distance. We will definitely stay again.
Stayed 1 night in Aug 2021
Response from Shaun on Aug 12, 2021
Hello, I am happy you had a clean and comfortable stay here at the Palm Court Hotel. It sounds like you were able to take full advantage of our central downtown Davis location and proximity to local Davis businesses. I hope you had a wonderful time in downtown Davis and we look forward to seeing you again in the future! Sincerely, Shaun Cass, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute.
Stayed 1 night in Aug 2021
Response from Shaun on Aug 11, 2021
Hello, Thank you for taking the time to review your stay here at the Palm Court Hotel. I hope you had a wonderful time in downtown Davis and I wish you safe travels! Sincerely, Shaun Cass, Hotel Manager