Dear Jonathan, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management

Dear Nicole, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear Jennifer, We apologize for the inconvenience you experienced with our accommodation policy. While we strive to ensure a smooth and comfortable experience for all our guests, we understand that some limitations and requirements may affect certain bookings. Your feedback is valuable to us, and we will address it to ensure better communication and flexibility in such situations. We sincerely apologize for any frustration this may have caused and hope you will give us another chance to provide you with a positive experience. Sincerely,Hotel Management

Dear Jessica, Thank you for your candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management

Dear James, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Esteban, We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Shohab, Thank you for sharing your thoughts. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We are also disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having various food options that meet your expectations. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for your valuable feedback. We sincerely regret the inconvenience caused by our inability to honor your reservation due to ongoing renovations. We acknowledge that we should have informed you of this constraint beforehand. Rest assured, we are taking steps to ensure that similar incidents do not occur in the future. We sincerely apologize for any inconvenience caused and thank you for your understanding in this matter. We value your patronage and hope to serve you again shortly.Sincerely,Hotel Management

Dear Kyra, Thank you for reviewing our hotel. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Carmen, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Mark, Thank you for staying with Extended Stay America and reviewing your hotel experience. We're glad our location, close to several eateries, was perfect for your needs, and your kind words noting your satisfaction with our clean suite and our associates' gracious hospitality are most appreciated. Reviews like yours make all of our efforts worthwhile, and we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Deborah, It is disheartening to read that we did not meet your expectations this time, especially considering your previous positive experiences with Extended Stays. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Adan, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Brynna, We appreciate your feedback and are glad you found the room clean. We apologize for your issues with the sink faucet, bath drain, and door. Your comments will be shared with our team for improvement. We do provide amenities like coffee makers, blow dryers, and kitchen items upon request to ensure your comfort. We're sorry for any inconvenience you experienced and hope to have the opportunity to welcome you back for a more seamless stay in the future. Thank you for staying with us.Sincerely,Hotel Management

Dear Porshia, Thank you for sharing your review. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your visit. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management

Dear Michael, Thank you for staying at our hotel. We apologize for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management

Dear Gerardo J, Thank you for your recent visit and for your feedback. We understand your concerns regarding the deposit amount and any confusion it may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously improving our communication. Please accept our sincerest apologies for any inconvenience you encountered.Sincerely, Hotel Management

Dear MOHAMED, We appreciate you taking the time to provide feedback on your recent stay with us. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Johnnie, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the troubles you faced while you were checking in. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

Dear Nerio, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconveniences you may have encountered. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Buu, Thank you for being our guest and your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

Dear Shawna, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Lia, Thank you for staying with us. It is glad to know you had a pleasant time and were pleased with our location near McDonald's. However, we apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the team is instructed to double-check the rooms before being allocated to the guest. Please allow us another chance to revisit; we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear JodyLynn, Thank you for your feedback. We sincerely apologize for the cleanliness issues in your room. Our guests deserve a clean, well-maintained, and comfortable room while staying with us. Our pest control provider does service our hotel on a routine basis; however, we will address this with them to ensure they do everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Jonathan, Thank you for the feedback; we are sorry about the cleanliness issue and the service you received from our housekeeping. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen and towel exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management