Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Cons: Only problem was the bathroom door; got in the way of the room door, would not stay open.
Very clean, comfortable and spacious. Very quiet, pool & hot tub a plus, along with excellent breakfast. Have stayed here before and will again, gladly.
Comment from Hotel Management
Mar 31, 2015 by Patrick Patel, Hotel Management
Dear Guest. I would like to take this time to personally thank you for staying with us at the Fairfield Inn & Suites. We appreciate the fact you took the time out of your busy schedule to write this wonderful review. Look forward to seeing you again. Sincerely, General Manager.
5 out of 5
Recommended
for Getaway With Friends
by Jenniferfrom Gilroy

great!

Posted Mar 3, 2015 
Had a great time will be coming back again next time we stay in elk grove!
Comment from Hotel Management
Mar 31, 2015 by Pratik, Hotel Management
Dear guest. Thank you for making us your choice of hotel during the time of your travel. We appreciate the time you took out of your busy schedule to give us this wonderful review. We take all our guests feed back in consideration and use is as a training tool to improve our quality of service. We hope to see you soon. Sincerely General Manager.
2 out of 5
by A verified traveler

Scared park

Posted Feb 23, 2015
Cons: Parking lot and security.
The staff here is friendly and the hotel is clean. The parking lot is small so my parking options are limited. Someone ended up breaking into my car overnight. I thought the manager would have contacted me after reviewing the cameras, but I did not receive any calls. Guests down the hall were noisy and I could hear them every time they passed my room. The elevator was broken during my stay too.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Quite nice

Posted Feb 12, 2015 
Really very nice, comfortable. Easy to find from the 99, convenient dining had we needed it. Fitness room was small, but the equipment worked (which is rare). Tiny indoor pool and spa, folks seemed to enjoy it on what was a rainy night outside. Decent continental breakfast (hot eggs and sausage) pretty good coffee.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Good overnight stay

Posted Feb 2, 2015
Pros: Comfortable beds, good continental breakfast.
Cons: The shower curtain rod was loose, and the toilet handle would get stuck, so we had to giggle it.
Location: Right off the freeway. Near restaurants for a quick bite!
It was a nice over-night stay, and I had rented three rooms for my family. Our rooms were all facing the freeway, but the room was pretty quiet. Secure at night! We had come back to the hotel late that night, and the inner glass door was locked, but the hotel desk person opened it right away. Close to a lot of restaurants, and you could walk across the parking lot to eat at the Roadhouse if you wanted. Bed were very comfortable. We all talked the next morning, and said how well we all slept! Continental breakfast was good, and the price per room was very reasonable. They have a pool, hot tub and exercise room, but we didn't have time to use them. No complaints, and I would stay here again!
Comment from Hotel Management
Mar 6, 2015 by Pratik, Hotel Management
Dear Debbie. Thank you for staying with us. We are very thrilled to know that your stay was wonderful and that our staff and facility exceeded your expectations. Sincerely, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 25, 2015 
2 out of 5
by A verified traveler

Mediocre, close to freeway

Posted Jan 14, 2015
The room smelled like bug spray. Breakfast buffet was poorly stocked and the fruit was old. The staff was friendly.
Comment from Hotel Management
Jan 20, 2015 by Pratik, Hotel Management
Dear Mediocre, Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Sacramento Elk Grove with us. As the cleanliness of our hotel is a key priority, I am very sorry that your room fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our services. Thank you for informing us about the your stay.
2 out of 5
Recommended
for Couples
by Rogerfrom Vancouver

What a difference a year makes

Posted Jan 8, 2015 
We have stayed at the hotel in the past but it has not impressed is this time. We will find something different for our next trip through
Comment from Hotel Management
Mar 21, 2015 by Pratik, Hotel Management
Thank you for taking the time to comment on your recent stay at the Fairfield Inn & Suites Sacramento Elk Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for GUEST ISSUE. We have shared your feedback with the appropriate hotel team to ensure that this was training for our staff to improve. Sincerely, General Manager Fairfield Inn & Suites By Marriott Sacramento Elk Grove
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego CA

Fairfield inn elk grove CA

Posted Jan 4, 2015
Pros: Comfortable, clean and friendly staff. Good breakfast.
Cons: Drapes that shut out the light in the morning. Hair dryer in the bathroom.
Location: N/A we visit family twice a year since forever. We don't need to sightsee anymore.
Our usual one week stay at Christmas. Very welcoming staff. Clean rooms. Would like a hair dryer in the bathroom. Very good breakfast. A good variety of fresh products well prepared and served.
Comment from Hotel Management
Jan 14, 2015 by Pratik, Hotel Management
Dear Terry, Thank you for sharing your experience at the Fairfield Inn & Suites Sacramento Elk Grove through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Fairfield Inn & Suites Sacramento Elk Grove and we hope you choose to stay with us again whenever your travel needs bring you back to Elk Grove.
2 out of 5
by A verified traveler

Ok Stay but had issues

Posted Dec 30, 2014
It was ok, but the first day when we returned to the room after being out in the cold all day, the housekeeper had left our window open and the air conditioning was on! I called the desk and the reply I got was "OK, we won't do it again"! It was 59 degrees in our room. The bed was ok, but there was only a sheet and a thin white cover, not a duvet and it was cold. Will probably not stay here again.
Comment from Hotel Management
Jan 4, 2015 by Pratik, Hotel Management
Terri, Thank you for taking the time out of your busy schedule to leave a review of our hotel. Our team strives to provide the best possible customer service to our guests and can only continue to move forward with feedback like yours. I apologize for the inconvenience you experienced during your stay. I can only imagine how cold you were. Leaving windows open is not common practice and we would be happy to provide extra blankets if needed in a future stay. My team and I look forward to having the opportunity to show you that your experience was a one-off and our customer service far exceeds that that you received. Thank you again, Pratik