Terrace/patio

Reviews of Four Points by Sheraton Sacramento International Airport

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 540 out of 1009 reviews" "
Rating 8 - Good. 234 out of 1009 reviews" "
Rating 6 - Okay. 96 out of 1009 reviews" "
Rating 4 - Poor. 64 out of 1009 reviews" "
Rating 2 - Terrible. 75 out of 1009 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dakota

Traveled with group
Liked: Cleanliness, amenities
This hotel was so loud we could hear people snoring, walking, shutting doors,talking very hard to sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Stacy

Traveled with partner
Liked: Amenities
Stayed here for convenience to an early Morning flight
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 16, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 Good

Marisol

Traveled with family
Liked: Cleanliness, staff & service
Nice rooms
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 8, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 25, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 Good

Michaelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free airport shuttle service and safe parking for our car while we are gone.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 25, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean easy shuttle
Stayed 1 night in Feb 2024
Response from Customer Services Team on Feb 16, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Our stay was fine. We were in the room for only a few hours prior to an early morning flight. We appreciated the availability of a 4 AM airport shuttle.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 25, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service Team on Feb 16, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Rebekah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well cared for and it felt safe with a security guard in the parking lot when we arrived back later at night. The front desk staff was so friendly and helpful. The room was very large and clean. Would absolutely stay here again!
Stayed 1 night in Feb 2024
Response from Customer Service Team on Feb 16, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

Heather, Folsom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 16, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accomidating, even looked for a scale to weigh our luggage ( they didnt find one). They let us check in early, gave us directions, over all were wonderful. Highly recommend staying here!!
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 16, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Okay

Lana

Rooms should be updated. Asked for a late checkout and only got an hour extension, which is sad as the hotel was not booked at all.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 16, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

khamta

Stayed 1 night in Dec 2023
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Acia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice.The staff was friendly, professional, and helpful. The shuttle service was top-rate.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 16, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicc
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

4/10 Poor

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was rude and didn’t mention paying for parking when I arrived
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 19, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We're sorry to hear that you were not informed about parking charges upon check in as we have security at night. We appreciate your feedback which will help us make things better for our guests.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Thuy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Also, I am so excited because I came to check-in early, but so comfortable for me. Thanks so much, see you soon exactly
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 14, 2024
We appreciate feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

10/10 Excellent

madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Richard

Traveled with partner
Disliked: Property conditions & facilities
The bathroom was not clean, hair on shower walls. Water damage on the wall was very poorly patched.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We have forwarded your feedback to our relevant departments which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !

10/10 Excellent

Gurwinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 14, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Rhonda

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dontez

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 14, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

8/10 Good

Lue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Gregory, Sacramento

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 17, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, big and spacious room. Like most hotels, you can hear noise when people arrive in the middle of the night. Otherwise, the hotel is quiet.The staff is friendly, efficient and helpful. Good vibe.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 14, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Brandy

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Adelso

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Joshua

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, accommodating, friendly staff. Clean & nice rooms and property.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Christina

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Damoun

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

ELVI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will wait no matter the time.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Calvin

We have stayed here multiple times. It’s a great hotel, close to the airport, good shuttle service! The staff is friendly, and they have a good bar and restaurant. Thank you for another great stay! See you on our next trip to Sacramento! Calvin and Kathy
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

RMB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and very clean. Easy check in with pleasant staff.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was nice, well kept, our room was comfortable and quiet. However, upon our arrival from dinner, it took me 25 minutes to circle around the parking lot in order to find a parking spot. Which I was not successful, I was asked by management to park my car in front of the property until something freed up because there were a couple of parties being held on businesses that share all parking spots. 7 dollars were charge to park, which were later withdrawn. At 11 pm I was woken up by an associate in charge, and asked to move my car. This was very inconvenient as I was deep asleep. I don't think I would stay at this property on any other that has no dedicated parking.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. Thank you for staying with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 6, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 6, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Darrell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 6, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and nice people
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Rafael

Traveled with partner
Room was very comfortable & clean. Front desk very kind & courteous !
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 1, 2023
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

10/10 Excellent

Jackie

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

M

Traveled with partner
Disliked: Property conditions & facilities
The mattress was terrible- switched hotels post!
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !

8/10 Good

Tasha

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 13, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team